Baywood Home Care in Sherburn, MN

Pros

• Baywood Home Care provides fantastic, caring, and competent service.
• The team helps clients stay in their homes by assisting with daily living activities, boosting safety.
• The staff are consistently polite and helpful, putting families at ease.
• Communication from supervisors to care attendants is excellent, preventing concerning situations.
• Baywood Home Care is dependable and trustworthy.
• The caregivers are attentive, available, and treated like family.
• The staff are amazing, always willing to answer questions and handle unexpected problems; scheduling is responsive.
• Baywood offers 24/7 care with experienced, compassionate caregivers and a reliable team.
• Julie Reese and the Baywood team provided continuous loving care through the pandemic.
• The caregivers are reliable, compassionate, and skilled, with professional, clear communication.
• The new ownership is great to work with, values employees, and maintains open, around-the-clock communication.
• The CNAs and RN are outstanding, work well together, and greatly improve the clients’ wellbeing.

Cons

• The company did not provide the high level of care advertised.
• They provided brief care for the husband and did not cover hours when staff called in sick, despite claims.
• They did not provide regular case manager visits after moving to Hugo.
• They ceased providing care via email while the patient was hospitalized, stating they would not continue to provide care because of the family.
• They did not like the family advocating for the husband and allegedly faulted caregiver competency.
• The owner was described as unorganized, rude, and often unaware of what was going on.
• The office staff were rude and inconsiderate, with communication described as last-minute.
• Overall, the service was described as awful, with staff regarded as rude, inconsiderate, and unprofessional.

Review

Baywood Home Care in Sherburn, MN is best suited for families seeking truly in-home, around-the-clock support that emphasizes compassionate, hands-on help with daily living activities. It shines for seniors who want to remain in familiar surroundings, supported by a stable team of caregivers and a skilled nurse care manager who can coordinate medical needs and alert families to changes. The agency is especially strong for dementia and hospice transitions, where consistent caregiving, reliable supervision, and the ability to tailor care around ongoing medical needs can make the difference between a loved one staying home safely and a expedited move to a facility. For families prioritizing flexibility, open communication, and a responsive supervisor, Baywood delivers the essential elements of successful in-home care.

That said, there are reasons some families may prefer alternatives. A few reviewers highlight back-office friction, billing glitches, and inconsistent communications from administration that can complicate planning and payment. A handful of accounts describe instances of rude or uncoordinated office interactions, or a perception that promises about coverage or staffing were not fully realized in critical moments. For households that require a single, always-present primary caregiver with near-perfect predictability, or for those who cannot tolerate even temporary lapses in administrative reliability, exploring other options may be prudent. The agency’s strength relies heavily on its supervisory team and caregiver roster, so the experience can vary by location and shift.

The strongest pros, exceptional caregiver compassion, steady supervision, and 24/7 scheduling flexibility, often offset the main drawbacks. Families repeatedly cite polite, dependable staff, rapid escalation of concerns, and proactive communication from supervisors who stay on top of shifts and problems. The ability to provide 24/7 in-home care, with live-in or close-to-continuous staffing when needed, is a core advantage, enabling elders to remain at home during dementia progression or post-hospital transitions. Caregivers are described as skilled and empathetic, with the caregiver team frequently expanding to meet evolving needs and with a nurse care manager coordinating medical details so families feel informed and involved without being overwhelmed.

Numerous stories underscore Baywood’s capacity to support long, emotionally demanding caregiving journeys. Instances of residents living to advanced ages with robust home support, even after hospitalizations or major surgeries, illustrate how continuity of care and attentive observation can sustain quality of life at home. Dementia care and hospice scenarios reveal caregivers delivering not only practical assistance but also comfort and companionship that families value deeply. In addition, the company’s hiring practices and onboarding show a willingness to integrate travel CNAs and new staff quickly, preserving momentum during staffing transitions and keeping care stable for families who cannot tolerate gaps.

The most meaningful cautions center on administrative and communication touchpoints. When operations falter, families report frustration with last-minute notices, billing questions, or slow cross-office communication. These experiences have been episodic but real, and they tend to color overall impressions more than any single caregiving shift. On balance, however, most families describe front-line care as stellar, with caregivers who are attentive, respectful, and genuinely committed to their loved ones. The leadership shift some reviewers reference, whether positively toward a more collaborative ownership or negatively toward organizational rigidity, remains a variable factor that can affect consistency from one location to another.

For families weighing a decision, Baywood is a strong choice when the priority is staying at home with a trusted care team, responsive supervision, and capacity for flexible scheduling around medical needs. It is less suitable for those who demand flawless administrative execution without any error risk or who require a single caregiver on every shift with unwavering predictability. Prospective clients should speak directly with the local supervisor, especially the care team lead, to assess current staffing stability, coverage areas, and the precise processes for billing and notifications. When aligned with the right caregiver team and a proactive supervisor, Baywood offers a compelling path to meaningful, dignified at-home care.

This part of Sherburn, Minnesota offers a variety of amenities that cater to seniors looking for a peaceful and convenient living environment. With multiple places of worship nearby, individuals can easily maintain their spiritual practices. The area also boasts several theaters, parks, and restaurants, providing opportunities for leisure and socialization. Transportation options such as airports and U-Haul services ensure easy access to travel facilities. Additionally, pharmacies, physicians' offices, and hospitals are conveniently located for residents' healthcare needs. Overall, this neighborhood provides a well-rounded community that caters to the comfort and convenience of senior residents.

Places of Worship

• First Congregational Ucc (0.2 miles)
• Assembly of God Church (0.4 miles)
• St Paul United Church of Christ (5.6 miles)
• Immanuel Lutheran Church (6.7 miles)
• St Peter Lutheran Church (9.6 miles)
• Zion Lutheran Church-Fraser (10.5 miles)
• Immanuel Lutheran Church (11.2 miles)

Theaters

• Fairmont Movie Theater (10.8 miles)

Parks

• Okamanpeedam State Park (12.4 miles)
• Zimmerli Park (12.7 miles)
• Cedar Creek Park (12.8 miles)
• Cedar Park (12.8 miles)
• Prairie Dog Exhibit (12.8 miles)
• Sylvania Park (13 miles)
• Ashley Park (13 miles)

Transportation

• Five Lakes Aviation (13 miles)
• Fair Lakes Transportation (13.8 miles)
• Jackson Medical Center Heliport (13.9 miles)
• U-Haul Moving & Storage (14.1 miles)
• Brown Truck Lease (14.5 miles)
• herville Municipal Airport (EST) (17.2 miles)

Restaurants

• Channel Inn (13.1 miles)
• Buck Snorts (13.1 miles)
• Kat's Hog Heaven (13.1 miles)
• Pillars Pub and Eatery (13.1 miles)
• Fiesta Brava (13.2 miles)
• Edie's Restaurant (13.3 miles)
• El Agave Mexican Restaurant (13.3 miles)

Pharmacies

• Lewis Drug (13.2 miles)
• J & R Drug Gift & Floral (13.3 miles)
• Throndset Pharmacy (13.3 miles)
• Sterling Pharmacy (14 miles)
• Sterling Stores (14 miles)
• Sterling Drug - Five Lake Centre (14 miles)
• Walgreens (14.1 miles)

Physicians

• Sacred Heart Mercy Health Care Center (13.2 miles)
• Fairmont Orthopedics & Sports Medicine PA (14.1 miles)
• Center for Primary Care (14.1 miles)
• Center for Specialty Care (14.1 miles)
• Dulcimer Medical Center (14.2 miles)

Hospitals

• City Of Jackson (13.9 miles)
• Fairmont Medical Center (13.9 miles)
• Fairmont Medical Center-Mayo Health - Sam Meals MD (14 miles)

Cafes

• Caribou Coffee (14.1 miles)