Baywood Home Care

Pros

• Baywood Home Care provides caring and competent in-home support that helps clients stay safely at home.
• The staff are polite, helpful, and reassuring to families.
• Communication from Baywood supervisors to care attendants is excellent, helping prevent concerns and build trust.
• The Baywood team delivers consistent, loving care and is reliably available to meet family needs.
• Baywood's live-in caregivers are described as angels and are treated like family by clients.
• Baywood's staff are responsive, answer questions, and are accommodating with scheduling.
• Baywood provides 24/7 care with dependable coverage and around-the-clock communication.
• Baywood has shown strong leadership, maintaining continuous caregiving through challenging times like the pandemic.
• Baywood's caregivers and nurses are kind, compassionate, and skilled.
• Baywood accommodates traveling CNAs and emphasizes teamwork and professional conduct.
• Baywood's management is accommodating and ensures clients receive the desired level and quality of care.
• Families express profound gratitude for Baywood's ability to support in-home living and maintain quality of life.

Cons

• The owner is unorganized.
• The owner is rude.
• The owner does not communicate with other staff members.
• The company does not provide the high level of care it proclaims in ads.
• They did not cover hours when people called in sick as they claimed.
• They did not provide regular case manager visits after moving to Hugo.
• They quit providing service via email to the family during hospital/transition periods.
• They did not like the family advocating for their husband and implied failings in caregiver competency.
• Terrible home care leaves all communication last minute.
• They were rude, inconsiderate, and unprofessional.
• One reviewer rated the service at half a star.

Review

Baywood Home Care has become a cornerstone for families trying to keep loved ones safely at home, and the stories shared about their service are filled with appreciation for both the daily support and the enduring peace of mind they provide. For families like those caring for an aging parent, the care they receive from Baywood translates into tangible daily benefits - help with activities of daily living, reliable companionship, and the reassurance that a professional team is nearby to support both the client and the family. Across many accounts, mom or dad would not be able to remain at home without Baywood's help, and the sentiment is consistently that their presence makes a meaningful difference in quality of life.

The people who work with Baywood are repeatedly described as polite, helpful, and attentive. Caregivers are seen as not only capable but also considerate, fostering a sense of ease for family members who might have concerns or questions. A strong thread throughout the reviews is the emphasis on clear, proactive communication. Supervisors, in particular, are highlighted for keeping lines of information open - progress updates, changes in care plans, and the ability to prevent potential issues through timely presence and guidance. Families repeatedly note that they feel heard and supported, which is especially valuable when navigating the complexities of home care.

A steady theme in many reviews is the exceptional coordination during difficult times, including the pandemic, when Baywood reportedly maintained continuous, loving care despite the challenges of staffing shifts. Julie Reese, a supervisor mentioned by name, is credited with orchestrating coverage across multiple caregivers and ensuring there was no drop in the level of care over a span of years. Families recount how Julie and the Baywood team managed to cover every shift, weathering shortages and last-minute changes with a steady hand. This level of reliability has earned Baywood trust from families who needed consistent care for loved ones who required ongoing attention, sometimes for years.

Beyond keeping care consistent, the stories emphasize breadth and depth of the team's capabilities. Families describe a range of professionals - 24/7 caregivers for dementia, skilled CNAs, and a capable RN - who work together to address the evolving needs of parents in their own homes. The company's flexibility is repeatedly praised: the ability to adjust scheduling, to accommodate travel CNAs, and to respond quickly to unexpected problems. One reviewer even notes a personal appreciation for how the onboarding process, nursing, scheduling, and family collaboration all contributed to a positive, teamwork-driven experience. The sense of having a dedicated, multi-disciplinary team is a common thread among those who feel Baywood has truly stood in as part of the family.

Long-standing positive relationships with Baywood are also a recurring motif. Several families describe years of care and a sense of gratitude for caregivers who became trusted members of the household. For example, the care provided to aging parents, including the two CNAs and the RN who supported a mom and dad, is cited as a major factor in their comfort and happiness. Management is praised for accommodating desired levels and quality of care, sometimes with caregivers staying at a loved one's side for extended periods. There are heartfelt acknowledgments of caregivers who stayed with a family through to the end, and of a nurse care manager who helped coordinate complex health and hospital interactions to maintain continuity of care.

There are, however, a few reviews that present concerns about Baywood's performance. A number of accounts describe serious shortcomings in back-office processes, billing, and family notifications. One reviewer recounts a sequence of issues around hours, sick staff coverage, and abrupt disconnections via email, alongside a sense that some communications were late or inconsistent. Other feedback includes strong dissatisfaction with management's organization and communication, with remarks about rude or unresponsive behavior. One reviewer even gave a half-star rating, calling the owner unorganized and criticizing communication among staff. Another account uses stark language to describe experiences as terrible or awful. These views reflect a minority of experiences and contrast with the predominantly positive, long-standing testimonies but are nonetheless important to acknowledge as part of the full spectrum of feedback.

Amid the mixed experiences, there are still standout stories of exceptional care that illustrate what Baywood is capable of delivering. Families recount specific moments of compassion from caregivers during hospice and end-of-life scenarios, including a caregiver who provided loving, professional support for a mother-in-law at the end of life. The same stories highlight how a well-coordinated team - well-matched CNA and RN support, attentive scheduling, and accessible supervisors - enabled meaningful, in-home experiences that honored the client's wishes and offered solace to family members. In one extended narrative, a 103-year-old father received attentive, home-based care that contributed to his quality of life in his final years, with the family expressing deep gratitude for the caregiver's ongoing presence, meals, and personal support.

Overall, the collective voice about Baywood Home Care is largely one of gratitude and trust - families repeatedly describe Baywood as a lifeline that allowed loved ones to remain in familiar surroundings with consistent, compassionate care. The most vivid praise centers on the dedication of caregivers, the reliability and responsiveness of supervisors, and the sense of teamwork that translates into real comfort for families. At the same time, the more critical notes serve as reminders of the ongoing need for clear communication, reliable administrative processes, and respectful, consistent engagement with families. Taken together, Baywood emerges as a company that many families depend on and deeply appreciate, while also highlighting opportunities to strengthen back-office coordination and client communication to ensure every care scenario is as seamless as possible.

This part of Sherburn, Minnesota offers a variety of amenities that cater to seniors looking for a peaceful and convenient living environment. With multiple places of worship nearby, individuals can easily maintain their spiritual practices. The area also boasts several theaters, parks, and restaurants, providing opportunities for leisure and socialization. Transportation options such as airports and U-Haul services ensure easy access to travel facilities. Additionally, pharmacies, physicians' offices, and hospitals are conveniently located for residents' healthcare needs. Overall, this neighborhood provides a well-rounded community that caters to the comfort and convenience of senior residents.

Places of Worship

• First Congregational Ucc (0.2 miles)
• Assembly of God Church (0.4 miles)
• St Paul United Church of Christ (5.6 miles)
• Immanuel Lutheran Church (6.7 miles)
• St Peter Lutheran Church (9.6 miles)
• Zion Lutheran Church-Fraser (10.5 miles)
• Immanuel Lutheran Church (11.2 miles)

Theaters

• Fairmont Movie Theater (10.8 miles)

Parks

• Okamanpeedam State Park (12.4 miles)
• Zimmerli Park (12.7 miles)
• Cedar Creek Park (12.8 miles)
• Cedar Park (12.8 miles)
• Prairie Dog Exhibit (12.8 miles)
• Sylvania Park (13 miles)
• Ashley Park (13 miles)

Transportation

• Five Lakes Aviation (13 miles)
• Fair Lakes Transportation (13.8 miles)
• Jackson Medical Center Heliport (13.9 miles)
• U-Haul Moving & Storage (14.1 miles)
• Brown Truck Lease (14.5 miles)
• herville Municipal Airport (EST) (17.2 miles)

Restaurants

• Channel Inn (13.1 miles)
• Buck Snorts (13.1 miles)
• Kat's Hog Heaven (13.1 miles)
• Pillars Pub and Eatery (13.1 miles)
• Fiesta Brava (13.2 miles)
• Edie's Restaurant (13.3 miles)
• El Agave Mexican Restaurant (13.3 miles)

Pharmacies

• Lewis Drug (13.2 miles)
• J & R Drug Gift & Floral (13.3 miles)
• Throndset Pharmacy (13.3 miles)
• Sterling Pharmacy (14 miles)
• Sterling Stores (14 miles)
• Sterling Drug - Five Lake Centre (14 miles)
• Walgreens (14.1 miles)

Physicians

• Sacred Heart Mercy Health Care Center (13.2 miles)
• Fairmont Orthopedics & Sports Medicine PA (14.1 miles)
• Center for Primary Care (14.1 miles)
• Center for Specialty Care (14.1 miles)
• Dulcimer Medical Center (14.2 miles)

Hospitals

• City Of Jackson (13.9 miles)
• Fairmont Medical Center (13.9 miles)
• Fairmont Medical Center-Mayo Health - Sam Meals MD (14 miles)

Cafes

• Caribou Coffee (14.1 miles)