1000 South Benton Drive Suite 413, Sauk Rapids, MN 56379
For more information about senior living options: (866) 208-4318
Overall Review of Apria Healthcare I
Pros
Apria is quick to answer calls and consistently provides answers to questions.- Apria's auto-resupply feature is appreciated by customers.
- Customers express gratitude toward Apria.
Cons
The company outsourced offshore customer service, risking PHI safety.- It won’t transfer callers to a supervisor.
- Billing is frequently incorrect, and callers are hung up on when requesting a bill.
- Customer service is terrible and lacks basic skills.
- They keep the entryway and suite doors locked, creating a fire hazard and hindering neighboring businesses.
- They have no people skills or listening skills and cost customers time and money.
- CPAP supplies are delayed and often incorrect, with repeated overbilling and poor communication.
Review
Apria Healthcare I in Sauk Rapids is best suited for families and seniors who can tolerate frequent service friction and who primarily need a low-touch, auto-replenishing source for CPAP and related durable medical equipment. In practice, the most reliable value comes from the built-in convenience of auto-resupply, which can reduce the hands-on burden of restocking supplies. For someone who already has strong internal support to chase down billing questions, incorrect shipments, and scheduling snafus, Apria can still function as a basic supplier. The caveat is that the overall experience is not built for households expecting consistently smooth, ship-it-now service or frictionless billing. This is a provider that can work, but only if the team is prepared to push for accountability at every turn.
Those who may want to consider alternatives are patients and families who prize dependable billing, consistent product accuracy, and readily accessible, stateside customer service. If the priority is straightforward invoicing, transparent charges to Medicare and supplemental plans, and a staffed support line that actually answers and resolves quickly, other DME providers should be pursued. In short, any family that cannot absorb repeated calls, delays, and miscommunications should look elsewhere. A provider with more robust on-site staffing, clearer escalation paths, and fewer experiences of outsourced service is a wiser initial choice.
The recognized pros, where they exist, include prompt phone contact and the perceived benefit of auto-resupply. In some instances, callers report quick answers and a sense that questions are being addressed. However, these positives are overshadowed by the dominant pattern of operational breakdowns. When the day-to-day experience includes two months of waits for CPAP supplies, repeated shipments of the wrong items, and a pattern of overbilling insurance, the value of automatic reorders evaporates. The positive frictionless communications do not compensate for the chronic inconsistencies in product delivery and billing accuracy that many families encounter.
The most troubling cons revolve around customer service, billing integrity, and logistical reliability. Several reviews describe outsourced, off-shore call centers managing sensitive PHI, with supervisors hard to reach and little willingness to escalate issues promptly. Billing disputes are common, with multiple instances of incorrect charges to Medicare and supplemental plans, and repeated attempts to obtain accurate statements met with unresponsive or unhelpful staff. Delays in shipping, incorrect CPAP supplies, and a troubling inconsistency in who actually handles issues, often redirected to a general 1-800 line, create a chaos that undoes any potential convenience. The physically locked entryways and the perception that the service culture lacks listening skills compound the risk, especially for caregivers who must coordinate care around precise equipment needs.
From a decision-making standpoint, the recommended path is clear: demand strong, documented commitments before engaging. If proceeding with Apria, secure a dedicated representative or supervisor responsible for the account, insist on written confirmations for every order, and request proactive alerts about shipment status and insurance submissions. Require a single, continuous billing contact to minimize miscommunication, and insist on a transparent timeline for corrections if errors occur. Proactively verify Medicare and supplemental insurance handling and confirm that auto-resupply is truly reliable for the exact equipment and accessories needed. Document all interactions and escalate promptly if promises are not fulfilled.
In the end, Apria Healthcare I is a high-risk choice for families seeking dependable, predictable service around CPAP supplies and related equipment. The combination of billing errors, inconsistent product shipments, and limited responsive support translates into meaningful frustration and time lost for caregivers and residents. Alternatives that offer stronger in-house billing teams, better escalation processes, and more consistent delivery timelines should be prioritized for those prioritizing reliability and peace of mind. If Apria is pursued, approach with rigorous safeguards, clear expectations, and a plan to escalate quickly at the first sign of service failure.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
St Cloud Regional (5 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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