1000 South Benton Drive Suite 413, Sauk Rapids, MN 56379
For more information about senior living options: (844) 490-3973
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Apria is quick to answer calls and consistently provides answers to questions. Apria's auto-resupply feature is nice and appreciated. The reviewer thanks Apria for the service.
They describe Apria's customer service as terrible and rude. They claim Apria outsources offshore support, risking the safety of PHI. They report that supervisors won't transfer calls when requested. They say they were hung up on when asking for a bill because the charges were incorrect. They accuse the company of poor manners, lacking customer service skills, and referring clients to a 1-800 number. They describe CPAP supply issues: months-long delays, wrong shipments, and double-billing to insurance. They allege Medicare/supplemental insurance billing is mishandled, creating growing bills. They report unresponsive staff (Val) and overall customer service as a joke. They state the CPAP device isn't helping and they want to switch providers.A wide range of experiences appears in reviews about Apria, with a pronounced tilt toward dissatisfaction and frustration. Several customers describe a consistent pattern of frustrating interactions that extend beyond simple service hiccups into concerns about privacy, safety, and billing integrity. While there are occasional notes of usefulness - such as praise for quick call responses or auto-refill features - the negative experiences dominate the accounts, coloring the overall impression of the company as one that struggles to meet basic expectations for reliability, courtesy, and transparency.
A common thread centers on the company's customer service model. Multiple reviewers complain about outsourced, offshore support centers that feel impersonal and hard to reach. The sentiment isn't only about language or courtesy; several accounts raise alarms about privacy and the security of protected health information (PHI). One commenter alleges that PHI isn't safeguarded when calls are outsourced and notes the inability to reach a supervisor, even when requested. This sense of disconnect between frontline representatives and higher-level oversight appears repeatedly, leaving customers feeling neglected and unable to resolve significant concerns in a timely fashion.
Billing and insurance emerge as a particularly thorny area. Reviewers describe a troubling sequence of missteps: incorrect shipments, repeated charges to insurance, and what amounts to double-billing in some cases. A recurring complaint is that Medicare and supplemental insurance billing routines are mishandled, sometimes with attempts to bill Medicare first followed by the supplemental plan, even when prior activity suggested otherwise. Some customers report that their invoices never get properly acknowledged by Medicare or their insurers, despite repeated inquiries, which compounds frustration and leads to escalating disputes with the company. The sense of being stuck in an endless billing loop without resolution is a dominant theme.
The delivery of CPAP supplies is another major sore point. Several accounts recount delays - sometimes stretching for months - before any supplies arrive. When shipments do arrive, they can be the wrong items altogether, further complicating an already tense situation that hinges on timely, correct equipment for sleep apnea management. The combination of late deliveries, wrong items, and the subsequent billing fallout creates a cycle in which customers feel trapped between the need for medical supplies and the company's inability to correct course efficiently. In some cases, customers also report that those dealing with the matter are hard to reach, with certain names cited as particularly unhelpful or unavailable.
Beyond logistical failures, several reviewers raise serious concerns about the practical conveniences - or lack thereof - of doing business with Apria. One reviewer highlights a storefront or office space where doors are frequently locked, describing it as a fire hazard and an obstacle to customers who are trying to obtain basic assistance or to verify information. The complaint isn't only about inconvenience; it is tied to a belief that the company has prioritized guarding access or avoiding in-person engagement over providing readily available customer support. In the same vein, neighbors and nearby business owners complain that locked doors prevent clients from getting questions answered, and that the ongoing issue has drawn attention from building management without producing any meaningful change.
The tone of the reviews ranges from highly critical to mixed. Some customers explicitly reject the company, using strong language like "Worthless, Lazy, Rude, No Help" and even questioning how the business remains open. Others acknowledge at least one positive feature - brief mentions of quick call responses or convenient auto-replenishment - but these are not enough to counterbalance the broader grievances about service quality, trust, and accountability. A few accounts contrast the negative experiences with mentions of employees who seem to be more competent or accessible, yet these are the exception rather than the rule.
Taken together, the accounts paint a picture of a company struggling with several core operational areas: a reliance on third-party call centers that may not meet privacy and service standards, a billing system that inconsistently handles insurance and Medicare, and a supply chain that can deliver late or incorrect CPAP equipment. Customer service appears to suffer from both interpersonal shortcomings and structural barriers - whether it's the inaccessibility of supervisors, the perception that frontline agents lack authority, or the difficulty of achieving resolution through the current channels. The end result is a widespread sense of dissatisfaction that affects both patients who depend on timely medical supplies and local businesses that must coordinate services around patient needs.
If there is a common call to action within these accounts, it centers on improving transparency, accessibility, and accountability. Reviewers urge better handling of PHI, more reliable pathways to supervisors, more accurate and timely billing practices, and a customer service approach that prioritizes direct, courteous, and effective assistance. They also call for improvements in the logistical side of supply delivery - ensuring correct parts arrive on time and that issues are resolved without repeated delays and miscommunications. For clients who rely on essential medical equipment to rest and function safely, these improvements would likely translate into not only better service experiences but also a greater sense of trust and security in choosing Apria as a provider.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
St Cloud Regional (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare I in Sauk Rapids, MN is a vibrant and well-equipped assisted living community. Residents can enjoy a comfortable and fully furnished living space with amenities such as cable or satellite TV, a dining room, kitchenette, and Wi-Fi/high-speed internet. The community also offers move-in coordination services to ensure a smooth transition for new residents.
Care services at Apria Healthcare I include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, and support with transfers. The dedicated staff also provides medication management and follows special dietary restrictions, including diabetes diets. Mental wellness programs are available to promote overall well-being.
Residents can look forward to delicious meals served in a restaurant-style dining setting that accommodates special dietary needs. For recreation and socialization, there are resident-run activities as well as scheduled daily activities to keep everyone engaged.
The location of Apria Healthcare I adds convenience to residents' lives with various nearby amenities. There are two cafes where residents can grab a coffee or enjoy a meal outside the community. Four parks provide opportunities for outdoor leisure and exercise. With 15 pharmacies nearby, access to medications is readily available. In terms of healthcare, there are 41 physicians and two hospitals in close proximity.
Transportation options ensure that residents can easily reach their desired destinations, while places of worship allow them to practice their faith nearby. Additionally, there are 30 restaurants in the vicinity offering diverse culinary experiences for those who wish to dine out occasionally.
Overall, Apria Healthcare I in Sauk Rapids, MN offers an ideal combination of comfortable living spaces, attentive care services, engaging activities, and convenient access to various amenities in the surrounding area.
Apria Healthcare I is located at 1000 South Benton Drive Suite 413, Sauk Rapids, MN 56379 in Sherburne County, Minnesota
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