1000 South Benton Drive Suite 413, Sauk Rapids, MN 56379
For more information about senior living options: (844) 490-3973
Apria is quick to answer calls and consistently provides answers to questions. Apria's auto-resupply feature is appreciated by customers. Customers express gratitude toward Apria.
The company outsourced offshore customer service, risking PHI safety. It won’t transfer callers to a supervisor. Billing is frequently incorrect, and callers are hung up on when requesting a bill. Customer service is terrible and lacks basic skills. They keep the entryway and suite doors locked, creating a fire hazard and hindering neighboring businesses. They have no people skills or listening skills and cost customers time and money. CPAP supplies are delayed and often incorrect, with repeated overbilling and poor communication.Apria Healthcare I in Sauk Rapids is best suited for families and seniors who can tolerate frequent service friction and who primarily need a low-touch, auto-replenishing source for CPAP and related durable medical equipment. In practice, the most reliable value comes from the built-in convenience of auto-resupply, which can reduce the hands-on burden of restocking supplies. For someone who already has strong internal support to chase down billing questions, incorrect shipments, and scheduling snafus, Apria can still function as a basic supplier. The caveat is that the overall experience is not built for households expecting consistently smooth, ship-it-now service or frictionless billing. This is a provider that can work, but only if the team is prepared to push for accountability at every turn.
Those who may want to consider alternatives are patients and families who prize dependable billing, consistent product accuracy, and readily accessible, stateside customer service. If the priority is straightforward invoicing, transparent charges to Medicare and supplemental plans, and a staffed support line that actually answers and resolves quickly, other DME providers should be pursued. In short, any family that cannot absorb repeated calls, delays, and miscommunications should look elsewhere. A provider with more robust on-site staffing, clearer escalation paths, and fewer experiences of outsourced service is a wiser initial choice.
The recognized pros, where they exist, include prompt phone contact and the perceived benefit of auto-resupply. In some instances, callers report quick answers and a sense that questions are being addressed. However, these positives are overshadowed by the dominant pattern of operational breakdowns. When the day-to-day experience includes two months of waits for CPAP supplies, repeated shipments of the wrong items, and a pattern of overbilling insurance, the value of automatic reorders evaporates. The positive frictionless communications do not compensate for the chronic inconsistencies in product delivery and billing accuracy that many families encounter.
The most troubling cons revolve around customer service, billing integrity, and logistical reliability. Several reviews describe outsourced, off-shore call centers managing sensitive PHI, with supervisors hard to reach and little willingness to escalate issues promptly. Billing disputes are common, with multiple instances of incorrect charges to Medicare and supplemental plans, and repeated attempts to obtain accurate statements met with unresponsive or unhelpful staff. Delays in shipping, incorrect CPAP supplies, and a troubling inconsistency in who actually handles issues, often redirected to a general 1-800 line, create a chaos that undoes any potential convenience. The physically locked entryways and the perception that the service culture lacks listening skills compound the risk, especially for caregivers who must coordinate care around precise equipment needs.
From a decision-making standpoint, the recommended path is clear: demand strong, documented commitments before engaging. If proceeding with Apria, secure a dedicated representative or supervisor responsible for the account, insist on written confirmations for every order, and request proactive alerts about shipment status and insurance submissions. Require a single, continuous billing contact to minimize miscommunication, and insist on a transparent timeline for corrections if errors occur. Proactively verify Medicare and supplemental insurance handling and confirm that auto-resupply is truly reliable for the exact equipment and accessories needed. Document all interactions and escalate promptly if promises are not fulfilled.
In the end, Apria Healthcare I is a high-risk choice for families seeking dependable, predictable service around CPAP supplies and related equipment. The combination of billing errors, inconsistent product shipments, and limited responsive support translates into meaningful frustration and time lost for caregivers and residents. Alternatives that offer stronger in-house billing teams, better escalation processes, and more consistent delivery timelines should be prioritized for those prioritizing reliability and peace of mind. If Apria is pursued, approach with rigorous safeguards, clear expectations, and a plan to escalate quickly at the first sign of service failure.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
St Cloud Regional (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare I in Sauk Rapids, MN is a vibrant and well-equipped assisted living community. Residents can enjoy a comfortable and fully furnished living space with amenities such as cable or satellite TV, a dining room, kitchenette, and Wi-Fi/high-speed internet. The community also offers move-in coordination services to ensure a smooth transition for new residents.
Care services at Apria Healthcare I include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, and support with transfers. The dedicated staff also provides medication management and follows special dietary restrictions, including diabetes diets. Mental wellness programs are available to promote overall well-being.
Residents can look forward to delicious meals served in a restaurant-style dining setting that accommodates special dietary needs. For recreation and socialization, there are resident-run activities as well as scheduled daily activities to keep everyone engaged.
The location of Apria Healthcare I adds convenience to residents' lives with various nearby amenities. There are two cafes where residents can grab a coffee or enjoy a meal outside the community. Four parks provide opportunities for outdoor leisure and exercise. With 15 pharmacies nearby, access to medications is readily available. In terms of healthcare, there are 41 physicians and two hospitals in close proximity.
Transportation options ensure that residents can easily reach their desired destinations, while places of worship allow them to practice their faith nearby. Additionally, there are 30 restaurants in the vicinity offering diverse culinary experiences for those who wish to dine out occasionally.
Overall, Apria Healthcare I in Sauk Rapids, MN offers an ideal combination of comfortable living spaces, attentive care services, engaging activities, and convenient access to various amenities in the surrounding area.
Apria Healthcare I is located at 1000 South Benton Drive Suite 413, Sauk Rapids, MN 56379 in Sherburne County, Minnesota
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