The Sanctuary at West St Paul
Save1746 Oakdale Avenue, West St Paul, MN 55118
For more information about senior living options: (844) 490-3973
The setting described is an assisted living community that also provides long-term memory care. Across many notes, residents and families paint a picture of a place that aims to be a home rather than a facility, with an emphasis on dignity, independence, and day-to-day support. Several voices describe the environment as welcoming and uplifting: residents are described as wonderful, and the staff as great, with a sense that the care team really cares about the people living there. One caregiver even expresses gratitude for the opportunity to be herself in a setting where tasks that others can handle are handled by the staff, freeing energy for meaningful moments with residents.
There is a strong thread of praise about how the facility operates on a human scale. Families recount thoughtful, compassionate care from nursing and support staff, and they frequently highlight the quality of the food and the cleanliness of the community. The building itself is often mentioned in glowingly positive terms - beautiful, airy, and well laid out - with ample common areas and spaces designed for events with family. The management is described as hands-on and dedicated, with reports of leaders stepping in during challenging times, including periods when staff shortages are a problem in the broader industry. The ability to provide transition of care and to offer a memory care unit - though with limits on handling violent residents - seems to be viewed as a real strength by several families.
Touring and engagement appear to be a plus as well. Families describe the place as a beautiful setting with a focus on activities that keep residents involved and socially connected. The facility hosts events, such as Christmas parties, and residents are seen participating in a range of daily activities. Several reviews emphasize how staff and residents alike seem happy, and how the environment supports meaningful interactions and family involvement. The sense that the community is a place where residents can feel free to be themselves, while still receiving support where they need it, recurs in multiple accounts.
Yet, the picture is not uniformly flawless. A recurring concern centers on communication and reliability in follow-up. In at least one instance, a family reported that when they called about their loved one, a staff member named Bill would answer and then direct them to someone named Holly to leave a message, with no call back for two to three days. This has led to dissatisfaction and a cautionary note about relying on prompt communication for urgent needs. Another family raised a serious worry about a lack of consistent medication administration, claiming that their family member did not receive meds as required and that there are documented gaps that have been reported to elder care authorities. These kinds of medication and communication concerns stand in contrast to the otherwise glowing accounts of attentive staff.
There are also specific operational and safety concerns that appear in several reviews. Some residents or their families mention undercooked meals or food service issues, and there is mention of smokers congregating outside entrances and in the garage, which raises safety and air-quality concerns for residents. The physical environment is described as lovely, but with a few practical problems, such as entrances or driveways needing repair to prevent vehicle issues. A few notes point to the emotional weight of caregiving at the facility, including stories where loved ones avoided worsening conditions by being proactive about monitoring and advocacy, and others where the tone of care was praised but the execution around daily routines - like medication administration or monitoring signs of health problems - fell short for some families.
A notable thread in the reviews centers on the balance between beauty and practical care. Some reviewers describe a facility that feels modern and elegant, with no stoves in apartments and spaces that accommodate family gatherings, which many families value highly. In a few statements, the community is framed as a good option for transition of care and for families who want to be close to their loved ones, with particular praise for the quality of staff, the warmth of the environment, and the availability of meaningful social opportunities. However, other comments underscore that the experience can depend heavily on individual staff performance and the consistency of medical oversight, with references to elder abuse concerns and to reports made to state authorities when need-be.
Overall, the sentiment is a mixture of warmth and caution. Many residents and family members describe a place that feels like a true home, where the staff are compassionate, the building is attractive, and the routines encourage engagement and family participation. At the same time, several reviewers urge prospective families to look beyond the surface - to inquire about how medications are managed, how often staff respond to calls, how services are coordinated during health changes, and how the facility handles safety concerns such as smoke, entrances, and outdoor areas. The common thread across these voices is clear: when the care is well-supported and well-managed, the experience is profoundly positive; when communication or medication oversight falters, concerns can quickly outweigh the positives.
For anyone considering this community, the message is to appreciate the strengths while doing due diligence. The setting offers a beautiful, welcoming environment with strong emphasis on care, community life, and family involvement. Yet there are important questions to ask about staffing levels, medication administration practices, response times, and safety protocols. The reviews collectively suggest that the facility can be a wonderful home for many residents, especially when families are proactive partners in care and when leadership remains engaged, communicative, and accountable. In short, it's a place that can feel like a blessing for both residents and their loved ones, but it benefits from careful oversight and ongoing attention to the practical details of daily care.
The Sanctuary at West St Paul is an assisted living community located in West St Paul, MN. Our community specializes in providing memory care services for individuals with Alzheimer's disease or other forms of dementia.
We offer a variety of amenities to enhance the daily lives of our residents. Our beauty salon ensures that our residents always look and feel their best. They can enjoy their favorite shows on cable or satellite TV in the comfort of their own private rooms. Our community operated transportation service makes it convenient for residents to run errands or attend appointments. We also have a computer center for those who wish to stay connected with loved ones or browse the internet.
Meals are an important aspect of our community, and we provide delicious restaurant-style dining options for our residents. Special dietary restrictions can be accommodated to ensure that everyone receives meals tailored to their specific needs.
Our care services are designed to meet the unique needs of individuals with memory impairments. We have a 24-hour call system and supervision to ensure the safety and well-being of our residents at all times. Trained staff members provide assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their necessary medications accurately.
In addition to physical care, we also prioritize mental wellness. Our specialized memory care programming includes activities and therapies designed specifically for individuals with cognitive impairments. We coordinate with health care providers to ensure comprehensive care for all residents.
Our community offers various activities to keep residents engaged and entertained. From fitness programs to resident-run activities, there is always something fun happening at The Sanctuary at West St Paul. We also organize planned day trips and schedule daily activities for residents' enjoyment.
With several nearby amenities, including cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals, our location provides convenience and accessibility for both residents and their visiting family members.
At The Sanctuary at West St Paul, we strive to provide a comfortable and supportive environment for individuals with memory impairments. Our dedicated staff members are committed to ensuring that each resident receives personalized care and attention, allowing them to live their lives to the fullest.
The Sanctuary at West St Paul is located at 1746 Oakdale Avenue, West St Paul, MN 55118 in Ramsey County, Minnesota
The Sanctuary at West St Paul offers a comprehensive suite of features tailored to support residents with dementia or Alzheimer's disease, promoting their dignity and well-being. With 24-hour supervision, staff are always available to ensure safety and provide immediate assistance. Activities of daily living assistance, including help with bathing, dressing, and transfers, aids residents in maintaining personal hygiene and comfort, fostering independence while addressing their unique needs. Coordinating closely with health care providers streamlines medical oversight and ensures continuity of care. Meal preparation and service cater to individual dietary requirements, enhancing nutrition and socialization during mealtimes. Medication management is crucial for adherence to prescribed regimens, reducing the risk of complications. Additionally, the mental wellness program and specialized memory care programming engage residents cognitively and emotionally, helping them connect with their surroundings. Finally, transportation arrangements for medical appointments facilitate access to necessary healthcare services, further supporting overall well-being.
The Sanctuary at West St Paul on seniors.fyi includes 7 photos including images showing interior, fireplace, living room, decor, chandelier, dining, brick wall, staircase, and more.
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