1824 Buerkle Road, White Bear Lake, MN 55110
For more information about senior living options: (844) 490-3973
The staff and leadership go above and beyond for residents and families. Every client placed there has been incredibly happy and well cared for. It is a community that truly feels like home. The facility is beautiful and convenient, with friendly staff and meals that are delicious and hot.
The facility experiences high staff turnover. The staff appear to be underpaid. Rooms are dirty, with feces on the floor and urine on surfaces. Medications are not administered in a timely manner, and pain management is inadequate (including morphine administration issues). There is a lack of supervision and oversight, with staff frequently on phones or social media during shifts. Families felt the care was not at a level appropriate for a loved one's final weeks, and their final moments were compromised. Hospice services were misrepresented as being affiliated with the facility. The facility's responses to criticism were defensive, sometimes labeling reviews as false rather than addressing concerns.Suite Living elicits a wide spectrum of opinions from residents, families, and workers, revealing a landscape where warmth and familiarity coexist with serious concerns about care quality and operations. On the one hand, several reviewers emphasize a genuine sense of home and community, praising staff and leadership for going above and beyond for residents and families. One positive note captures a common sentiment: "Their staff and leadership go above and beyond for residents and families. Every client we've placed has been incredibly happy and well cared for. If you're looking for a community that truly feels like home, this is it!" A different reviewer echoed that sentiment with enthusiasm about the facility itself, describing it as "Beautiful and convenient," with "super friendly" staff and meals that were "delicious (and hot)." For many, the atmosphere and the personal touch at Suite Living are standout strengths.
Yet alongside these affirmations, there are recurrent concerns that have appeared repeatedly in other reviews. Several critics point to a high turnover of workers, with suggestions that compensation may be insufficient to retain staff. One reviewer explicitly questions pay, noting, "High turn over of workers. They must not pay very well." There is also speculation about the company's financial activity, with comments that they "are building new suite living buildings all around the twin cities," which some readers read as an indicator of business growth that may not always align with front-line staffing stability. Other complaints touch cleanliness and maintenance, with references to "Dirty rooms" that contrast sharply with the facility's polished public image.
There are also concrete, time-bound concerns about day-to-day operations. In one account from a Monday at 9:00 a.m., a patient was reportedly pushing the bell for morning medicine and "hasn't received it." The reviewer notes that, whenever they check in, "every time I go down everyone is doing nothing," portraying a picture of oversight gaps and slow responses that can matter greatly in a care setting. This specific incident is presented as emblematic of broader patterns of oversight and responsiveness that some visitors have observed, raising questions about how routinely staff monitor and attend to residents' needs.
A particularly pointed entry from June 13, 2023, offers a lengthy critique from a family member about end-of-life care and a hospice affiliation. The reviewer asserts that the care did not meet expectations for a loved one's final weeks and months, and they challenge the platform's credibility by noting several five-star reviews authored by employees. The reviewer also claims the facility's brochures and branding suggested a hospice connection, describing it as "YOU recommended" and accusing the response of deflection. The critique extends to care conferences and day-to-day supervision, alleging staff on phones during medication administration, feces on the floor, a resident sitting in urine, and medications not delivered in a timely manner. Specific claims include improper morphine administration for a hospice patient and a lack of gloves and handwashing during medication rounds, as well as improper disposal in a bathroom sink. The reviewer reports a sense of resignation from management and a perception that oversight and policy enforcement were insufficient, concluding with the broader aim of prompting policy and training improvements rather than denying the experience.
In the same vein, another reviewer who described the situation as the "unedited original review" recounts a deeply troubling caregiving environment observed during a loved one's final hours. The account alleges staff sleep and significant use of personal phones, lack of management presence and supervision, and multiple reports of medication administration failures. A jarring remark attributed to a CNA - "I don't want to slam her with it, we just need her to stop breathing" - is cited as evidence of broken communication and a flawed understanding of the care team's roles and responsibilities. The reviewer emphasizes that their impression was of inconsistent, incompetent, and lacking compassionate care, while still acknowledging visits that highlighted a "Beautiful and convenient facility" with friendly staff and good food at times, a juxtaposition that underscores the variability some families experience.
Taken together, the narratives paint a complex picture: Suite Living is described by some as a place that feels like home, staffed by caring individuals and supported by a facility that can be welcoming and well-run. Conversely, multiple voices raise serious alarms about staffing stability, compensation, hygiene, timely medication administration, and the overall quality of supervision. The spectrum ranges from praise for the warmth and hospitality of caregivers to grave concerns about daily operations, infection control, and the consistency of clinical care, particularly for residents requiring more intensive or end-of-life support. This duality suggests that experiences at Suite Living may heavily depend on individual staff teams, shifts, and how well leadership translates policy into practice on the floor.
In summary, the reviews collectively depict a facility that inspires strong loyalty and affection in some residents and families while provoking deep frustration and alarm in others. The positive notes emphasize a home-like atmosphere, attentive staff, and a facility that feels inviting and comfortable. The negative accounts highlight issues that can have a direct impact on safety, comfort, and the quality of life for residents - delayed medications, sanitation concerns, lack of oversight, and troubling anecdotes about how care is administered. For anyone evaluating Suite Living, these competing narratives suggest a need for thorough, up-close assessment of current staffing, supervision practices, and care protocols, in addition to speaking with multiple staff members, residents, and families to get a fuller, real-time picture of what care looks like today.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Suite Living Senior Management in White Bear Lake, MN, is an exceptional assisted living community offering a wide range of amenities and care services. Our residents enjoy the comforts of home with the added convenience and support they may need.
Our fully furnished accommodations provide residents with a comfortable living space that includes cable or satellite TV, Wi-Fi/high-speed internet access, and a telephone. Each unit also features a kitchenette for those who prefer to prepare their own meals.
At Suite Living, we understand the importance of providing assistance when it comes to daily tasks. Our dedicated staff offer 24-hour supervision and are trained to provide assistance with bathing, dressing, transfers, and medication management. We also offer coordination with health care providers to ensure all medical needs are met.
Nutrition is an essential aspect of our residents' well-being. We accommodate special dietary restrictions and offer diabetes diets as needed. Our skilled culinary team prepares delicious meals that cater to individual preferences while meeting nutritional requirements.
We believe in promoting mental wellness among our residents through various programs designed to stimulate their minds and engage them in fulfilling activities. From resident-run activities to scheduled daily activities, there is always something exciting happening at Suite Living.
In addition to our on-site amenities and care services, our location in White Bear Lake offers easy access to various local amenities. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby, our residents have everything they need within close proximity.
At Suite Living Senior Management in White Bear Lake, MN, we prioritize the comfort and well-being of our residents by providing exceptional care services and amenities while fostering a sense of community within a beautiful setting.
Suite Living Senior Management is located at 1824 Buerkle Road, White Bear Lake, MN 55110 in Washington County, Minnesota
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