14251 Guthrie Avenue, Apple Valley, MN 55124
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A family's experience with Augustana's Villa community unfolds across a spectrum of moments - some painful and trying, others filled with gratitude and strong cross-generational affection for the people who care for their loved ones. In the midst of sudden loss and the heavy responsibilities that follow, one family found themselves navigating both grief and a jumble of practical tasks, all while forming a picture of what the Villa offers, day in and day out. The most immediate memory that stands out comes from a recent visit: a front-desk interaction that felt scolding and humiliating to a grieving daughter-in-law who was simply trying to bring items out of the apartment complex. The encounter involved a front-desk attendant named Lipa, who insisted that a shopping cart had been left on the second floor, despite the family's understanding that carts were kept on the first floor where residents and visitors park. The tension escalated as the attendant insisted on a violation they felt they hadn't committed, and the family left feeling disparaged in front of other residents and family members. They suggested reviewing video footage to verify what happened, underscoring how the last thing a grieving family should face is a sense of being treated as trespassers in a place that had been a source of comfort. The writer also recalls a prior complaint from Barb, who lived there and had described staff as abrupt and intrusive, entering her apartment without notice. Taken together, these experiences form a powerful reminder that even a wonderful place for independent living can feel challenging to navigate in moments of grief and high emotion.
Yet the same letters of praise that speak of a difficult moment also illuminate a broadly positive, ongoing relationship with the Augustana Villa community. Deb and the writer have been connected with Augustana for about a year, and their experience has been dominated by warmth, support, and practical assistance. Barb, who moved to the Villa on the third floor, has found a living situation she values deeply. The family notes that Barb enjoys independent living, looks forward to the evening meals served by Villa staff, and benefits from housekeeping services that have proven helpful to her daily life. The meals are described as "awesome," and the overall environment is one in which Barb continues to thrive as her needs evolve. Bea, who moved to the Villa on the first floor and recently celebrated her 100th birthday, is highlighted as a resident whose independence remains central, even as her needs gradually increase. For Bea and Barb, the Villa has become a trusted home where daily routines - breakfast, dinner, and upkeep - are managed in ways that support both continuity and comfort.
A recurring thread in these reflections is Lisa Murphy, the housing director, whom the reviewers repeatedly call "amazing." The testimonials emphasize that Murphy and the Villa team not only manage day-to-day operations with care but also cultivate a community that feels welcoming to families, residents, and visitors alike. The reviewers praise the staff for their attentiveness, the sense of community that emerges during visits, and the way the team "takes such good care of their staff and residents." The positive tone extends to the broader experience of living at Augustana, with families noting how the staff listen, respond quickly to concerns, and maintain a clean, inviting atmosphere that supports both independence and safety.
The family's story also traces a deep, long-standing involvement with Augustana that goes back decades. They describe a lineage of affection for the community that began with Gunhild moving to Augustana, followed by Hattie, then Anita and Mary Joy, and eventually a mother who chose Augustana for her own residence. This multi-generational connection reinforces a sense that the Villa is more than a place to live; it is a shared family experience that has shaped holiday visits, everyday routines, and the sense of belonging passed down through the years. The reviewer notes how the staff are the heart of the place, a sentiment echoed again and again across the family's stories.
Individual residents' days at the Villa are documented with particular pride. A mother who has lived there for two years and who suffers from advanced Parkinson's disease is described by her son as thriving in a setting that blends medical attention with social engagement. The writer, who is a nurse, says that Augustana exceeded expectations - providing not just care the family could count on but a vibrant, active community that felt welcoming from the first visit. The sense of community was so strong that it became a central reason for choosing Augustana as the home for his mom, and the family members express a certainty that they could not be happier with their decision.
Beyond individual stories of meals, independence, and routine care, the Villa is praised for its comprehensive approach during crises, including the Covid pandemic. The family highlights the staff's proactive efforts to keep residents and employees safe, the delivery of hallway entertainment and snack carts, and the availability of video conferencing with family members to maintain connection when in-person visits were limited. The commitment to safeguarding health extended to ensuring vaccination opportunities for residents and staff, a point of pride that residents recalled daily with gratitude. In this light, Augustana is portrayed not only as a place of daily living but as a resilient community that adapted and cared for its people through a historic public health challenge.
All told, the family's experiences converge on a clear, affirmative conclusion: Augustana Villa is a place of genuine care, strong leadership, and a real sense of community. They speak of the staff as the defining strength of the environment - people who listen, respond, and make residents feel seen and valued. They describe a facility that maintains high standards of cleanliness, organization, and program delivery, while also offering meaningful opportunities for connection, entertainment, and social engagement. The family repeatedly emphasizes that, as their loved ones' needs evolve, Augustana is ready to adapt and respond to those changes with grace and competence. And while they acknowledge a single negative encounter that left them shocked and saddened, the overall portrait is one of enduring trust and deep appreciation for an organization that has, for many years, earned a reputation for excellence and a heartfelt commitment to the people it serves. In their view, Augustana Villa remains a remarkable place for aging family members to live with independence, dignity, and a generous, attentive community around them.
Southside Assisted Living, located in Apple Valley, MN, offers a wide range of amenities and care services to provide a comfortable and supportive living environment for seniors. The community is fully furnished and equipped with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, a dining room, and a kitchenette. Residents can relax and enjoy the outdoors in the beautiful garden and outdoor spaces.
To ensure the well-being of residents, Southside Assisted Living provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. The dedicated staff also coordinates with healthcare providers to ensure seamless care for each resident. Medication management is available to ensure proper administration of medications.
The community offers various dining options to cater to residents' specific dietary needs. Special dietary restrictions are accommodated to ensure that all residents receive balanced and nutritious meals. Meal preparation and service are provided to make dining convenient for seniors.
Engaging activities are organized daily for residents' enjoyment. These include resident-run activities as well as scheduled activities designed to promote socialization and stimulate mental wellness. Transportation arrangements for medical appointments are available to ensure that residents can easily access healthcare services when needed.
Southside Assisted Living is conveniently located near an array of amenities in Apple Valley. With 9 cafes, 4 parks, 14 pharmacies, 10 physicians, 24 restaurants, 2 theaters, and 2 hospitals nearby, residents have easy access to various services and entertainment options in the surrounding area.
Overall, Southside Assisted Living provides a caring environment where seniors can enjoy comfortable accommodations, personalized care services, nutritious meals, engaging activities, and convenient access to essential amenities nearby.
Southside Assisted Living is located at 14251 Guthrie Avenue, Apple Valley, MN 55124 in Dakota County, Minnesota
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