2861 Highridge Terrace, Eagan, MN 55121
For more information about senior living options: (844) 490-3973
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Brookdale Eagan is described as a recently remodeled, beautiful community with smaller, more focused care. The staff are courteous and a joy to visit. The residents who join Brookdale are well cared for and happy to visit. The new onsite staff are working hard at improving Brookdale's reputation. The hospice team was amazing. The staff are amazing and highly competent, with strong leadership from the executive director. The decor inside Brookdale provides a welcoming place to be during visits. The entire Brookdale team has made the transition smooth and welcoming.
The facility is expensive and charges for everything, with pricing described as "a la carte." The Health and Wellness Director is accused of bullying families, threatening to raise prices when concerns are raised, and blaming dementia for inappropriate treatment. The place is driven by profit, with complaints of cheap, poorly prepared food and a focus on saving money over resident care. The building allegedly smells like urine and the furniture and carpet are stained with urine, indicating poor housekeeping. There is understaffing, outdated equipment, ants, and a general lack of proper housekeeping. Medications are reportedly shared between residents, and medication passers are not properly trained. Staff are paid very low wages and not adequately valued, with management described as self-serving. The food is described as bad with no variety and poor preparation, and there were claims of restricted fluids and milk to save costs. Some reviewers state Brookdale may not be suitable for their loved ones and would not recommend the facility due to overall care quality.Brookdale Eagan's memory care community inspires a wide spectrum of opinions from families and volunteers who have interacted with it over the years. On one hand, many describe a setting that has been a true blessing and a lifeline during challenging times, especially for relatives navigating dementia brings and the stresses of caregiving. Several accounts highlight moments when the staff and leaders made meaningful, even life-affirming differences in residents' quality of life. Volunteers, families, and even long-time supporters celebrate a facility that has grown more welcoming through updates, a calmer atmosphere, and a renewed focus on meaningful activities. They point to improvements in decor, renovations, and a sense that the community is becoming more focused on the specific needs of memory care residents.
On the other hand, there are substantial concerns raised about how pricing is handled and how some leadership decisions are made. One reviewer contends that Brookdale Eagan's pricing is premium and often implemented on an al-a-cart basis, with many charges that add up quickly and feel hard to anticipate. This account also alleges that the Health and Wellness Director, Michelle Allen, uses a bullying approach when concerns are raised, including threatening price increases and shifting responsibility for treatment decisions onto the family, sometimes blaming symptoms on a resident's dementia. The reviewer describes a confrontation with hospice care and a push to alter doctors' orders to fit a preferred approach, ultimately leading them to move a dying relative to another facility. This narrative ends with a strong recommendation against Brookdale Eagan, urging families to keep looking for options.
Amid these criticisms, other voices provide a much more positive picture of the experience at Brookdale. A longstanding volunteer who has given seven years to Brookdale Memory Care (formerly Clairebridge) speaks highly of the staff's kindness and the facility's supportive environment for volunteers. According to this volunteer, the staff are helpful to both the residents and visiting volunteers, the space is clean and well-kept, and the new decor creates a welcoming atmosphere. The residents' engagement and the genuine warmth between staff and volunteers are cited as hallmarks of a thriving community. Such reviewers describe ongoing opportunities to share Bible stories in comfortable, quiet spaces and consistently mention the residents' happiness and the staff's readiness to accommodate.
Another thread of feedback centers on improvements and the ongoing effort to tailor care to families' and individuals' needs. Reviewers describe a recently remodeled community that feels smaller, more intimate, and better suited to focused memory care. They note that the staff are patient, supportive, and consistently available to help families during transitions - such as moving a loved one into memory care - and they credit Brookdale's team with easing what is often a difficult process. In some stories, the team's approach leads to measurable improvements in a loved one's happiness and quality of life, reinforcing the sense that Brookdale can be a good fit when the care philosophy aligns with a family's expectations and the resident's needs.
Within the broad tapestry of experiences, there are honest cautions about the realities of memory care. One account discusses the complexities of private-pay arrangements and room allocations, noting that private-pay residents sometimes receive their own spaces while other residents facing behavioral challenges or wandering risks can be affected by how housing is managed. The reviewer acknowledges that Brookdale has sometimes allowed a family member to stay in the community despite challenging behavior, which they see as a positive alignment with the family's needs. Yet they also remind readers that the industry's profit-driven aspects can create tension between resident welfare and business concerns, and they emphasize the importance of researching thoroughly before deciding where to place a loved one.
There are also strong critiques concerning daily operations and the physical environment. A separate reviewer describes experiences that portray the facility as lacking in proper housekeeping, with issues like lingering odors and outdated furnishings and equipment. Allegations include ant problems, old washing machines, and a general sense that the environment had not been kept up to a standard that matches what families expect for a high-quality care setting. This narrative also raises concerns about staffing levels, training for medication administration, and the potential for medication sharing, painting a picture of a facility where safety and quality control are areas that need attention. The overall takeaway is that concerns about cleanliness, maintenance, and staff training can color a family's overall view of Brookdale.
Despite the darker notes, there are repeated affirmations of compassionate, attentive care in many families' experiences. Several reviews emphasize that the staff - nurses, aides, and engagement specialists - are caring, friendly, and supportive to both residents and visiting relatives. Families credit Brookdale with helping their loved ones adjust to memory care, praising the patience of caregivers, the quality of meals, and the ways in which staff interact with residents to preserve dignity and comfort. The pandemic period is remembered for dedicated communication: families recount how staff used FaceTime calls and porch visits to stay connected, and they appreciate proactive updates and occasional photos or videos that helped them feel involved in their loved one's daily life even when in-person visits were limited.
Taken together, the collection of reviews reveals a Brookdale Eagan memory care community that can be a beacon of care and a source of real stress, depending on who you are and what you value most. For some families, the community represents a lifeline that enhances their loved one's dignity, safety, and happiness, backed by a team that shows up with warmth, flexibility, and genuine effort to meet individual needs. For others, the combination of cost concerns, leadership style, and operational gaps raises red flags about whether the environment truly aligns with their expectations or their loved one's best interests. Prospective families are encouraged to visit, ask pointed questions about pricing, care plans, and staff turnover, observe the interactions between caregivers and residents, and consider how Brookdale Eagan's approach to memory care matches their loved one's personality, needs, and values. The diverse experiences shared by these reviewers underscore the importance of a careful, personalized assessment when choosing a memory care community.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (3 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Serendipitous Living in Eagan, MN offers a comprehensive array of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community provides fully furnished apartments with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience. Housekeeping services are also available to maintain a clean and tidy living environment.
For those who enjoy spending time outdoors, Serendipitous Living features a beautiful garden and outdoor space where residents can relax and enjoy nature. Move-in coordination is provided to ease the transition into the community. Additionally, telephone services are available for easy communication with loved ones.
The care services at Serendipitous Living are designed to meet the individual needs of each resident. With 24-hour supervision and assistance from trained caregivers, residents receive support with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper medication administration.
The community understands the importance of maintaining mental wellness and offers a mental wellness program to promote emotional well-being. Special dietary restrictions are accommodated in meal preparation and service, including diabetes diets. Transportation arrangements are made for medical appointments to ensure residents have access to necessary healthcare providers.
Residents at Serendipitous Living can enjoy various activities tailored to their interests. Resident-run activities provide opportunities for socialization and engagement within the community. Scheduled daily activities offer entertainment and enrichment options for all residents.
The convenient location of Serendipitous Living provides easy access to nearby amenities such as cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals. This enhances the overall quality of life in the community by providing residents with opportunities for entertainment, socializing, shopping, dining out, accessing healthcare services, and more.
Overall, Serendipitous Living in Eagan MN combines exceptional amenities with personalized care services to create an assisted living community that supports the well-being and independence of its residents.
Serendipitous Living is located at 2861 Highridge Terrace, Eagan, MN 55121 in Dakota County, Minnesota
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