Roseville Senior's House

Pros

• Maintenance is fast and efficient.
• Shaun did excellent work.
• The building is quiet and well maintained.
• Maintenance goes above and beyond.
• Trellis has cleaned things up.
• The office staff are friendly and accessible.
• A super team keeps the property neat and clean.
• Management is great and improving.
• Most residents are friendly.
• The location is great.
• Staff are very responsive.
• The building is very clean.

Cons

• Some residents spread gossip that can be extremely damaging to others.
• Maintenance is described as picky about who gets repairs, and staff are said to act like they're part of management and know things they shouldn't.
• Ka and Shawn are accused by some residents of telling outright lies and being downright nasty toward residents.
• Trellis itself seems very incompetent to some residents.
• Repeated requests for the same fixes are seen as rude and a complete waste of time.
• There are very disruptive residents who never should have been allowed to move in.
• Not enough care is being taken in screening or bringing in new residents.
• There is an abundance of adult children of residents living there who should not be there.
• There is a lot of unhappiness and anger among residents toward management.
• One resident reported identity theft by the building manager after moving out.
• The sidewalk leading to Larpenteur was never cleared after the last snowstorm.
• The snow removal is: not adequately addressed for those using powered chairs or walkers.
• Do not move here.

Review

There is a noticeable shift in the mood around the property, driven in large part by the arrival of a new maintenance team. Several residents describe the experience as "better than before," highlighting the fast and efficient service they've received since the new workers came on board. One reviewer specifically notes that Shaun, the maintenance person, has done excellent work, and others echo that sentiment, saying the office atmosphere has brightened and the team brings a much-needed sense of responsiveness. A resident even recalls a palpable improvement when Ka and Shaun started, describing it as "a breath of fresh air" and appreciating the willingness to listen and respond promptly.

Maintenance quality and responsiveness come up repeatedly as a strong theme. Comments range from praise for quick responses to specific instances of good workmanship: a repair completed in a matter of minutes after the door broke, solid bathroom caulking, and generally professional completion of tasks. Several residents recount timely emergency responses and rapid fixes - one notes a repair was finished the next day, while another recounts a door repair completed in about 20 minutes. There are also mentions of positive experiences with general upkeep and a maintenance team that goes "over and above," doing more than what is typically expected. Even when problems persist, residents acknowledge the maintenance staff's dedication and the gratitude that comes with prompt attention to issues.

The living environment itself is frequently described in favorable terms. A number of residents praise the cleanliness and the overall upkeep of the grounds, noting a tidy appearance "all around" and a well maintained back yard. The apartments are described as spacious with pleasant views, and the property is depicted as a quiet place where people can feel comfortable, especially when the building staff keep things running smoothly. A recurring compliment is the presence of a capable, friendly maintenance and management team that maintains neatness everywhere. In addition, there is appreciation for the amenities that exist, with some residents acknowledging that while the property may not boast every possible amenity, the core living experience is solid and dependable.

Management improvements and community feel receive mixed but generally positive attention. Several residents credit Trellis for cleaning things up and bringing a more organized approach to the building. The sentiment is that management is now more effective than in the past, and there is gratitude for the visible efforts to maintain and improve the property. There are also comments about the social environment - residents mention the potential for gatherings like games nights, potlucks, or even church events, along with the sense that it would be nice to see more of these activities. Several people note the office is approachable and that staff, including Ka and Shaun, are pleasant and helpful, making it easier to engage with the management team. Yet there are caveats: some residents point to conflicting communications and a perception that certain staff behaviors have undermined trust at times.

Not all feedback is uniformly positive, however. A number of residents express concerns about management and staff dynamics. One review describes discomfort with how maintenance issues are prioritized, suggesting that who gets chosen to fix a problem can be arbitrary and that some staff members appear too entangled with management decisions. There are accusations of misinformation and "outright lies" in conversations between residents and management, and a broader sense of division and frustration with how issues are handled. While these comments reflect a minority view within the overall feedback, they underscore ongoing tension around transparency, consistency, and the handling of resident concerns.

Safety, resident behavior, and resident relations also surface as important themes. Several comments touch on the challenge of managing disruptive residents and the sensitive task of background checks for new arrivals. A few reviews raise questions about the adequacy of screening and the impact of non-resident behavior on the community, including concerns about adult children living in the building and the potential for problematic dynamics to arise. One particularly grave claim alleges identity theft by the building manager after the reviewer moved out, a reminder of how serious concerns about security and trust can feel to residents. These voices call for stronger safeguards, clearer communication, and a more consistent, resident-centered approach to managing complex socio-dynamic issues within the community.

In addition to the broader concerns, practical issues like snow removal receive attention. A resident emphasizes the need for better sidewalk clearing, particularly on paths leading to Larpenteur, where the elderly, wheelchair users, and others rely on clear routes. They argue that snow and ice management should be a priority, given the number of people who use powered chairs and walkers. While many residents commend the general responsiveness of the management team, winter weather remains a concrete area where service delivery could improve, balancing safety with the welcome improvements in maintenance quality already noted.

Taken together, the collection of reviews paints a nuanced picture: a community that has grown markedly more responsive and well-maintained, thanks in large part to new staff and a revitalized management approach, yet still navigating challenges around communication, consistency, safety, and the social climate. For many, the current state feels substantially better than in the past, with praise for fast repairs, clean surroundings, and a friendly, attentive maintenance presence. Others, however, call for ongoing improvements - especially in transparency, conflict resolution, resident safety, and practical services like snow removal and occupancy management. Overall, the property seems to be on a positive trajectory, with strong endorsements for the people who work there and a clear desire for continued growth and stronger community connections.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Parks

• Como Park (1 miles)
• Central Park Playground (1.8 miles)
• Owasso Park (2.6 miles)
• Acorn Park (2.9 miles)
• Flicek Park (4.4 miles)
• Franklin Terrace Off-Leash Dog Park (4.5 miles)
• Longfellow Park (5.1 miles)

Restaurants

• Bole' Ethiopian Cuisine (1.1 miles)
• Giggles' Campfire Grill - Minnesota State Fair (1.3 miles)
• McCarron's Pub and Grill (2 miles)
• McDonald's (2.3 miles)
• Olive Garden (2.3 miles)
• Taco Bell (2.6 miles)
• BlackStack Brewing (2.6 miles)

Transportation

• Minnesota State Fair Transit Hub (1.7 miles)
• Union Depot (4.2 miles)

Theaters

• AMC Rosedale 14 (1.9 miles)

Cafes

• Groundswell (2.4 miles)
• Roundtable Cof (3.2 miles)
• Starbucks (3.6 miles)
• Starbucks (4.5 miles)
• Starbucks (4.8 miles)

Places of Worship

• St Jerome Elementary School (2.9 miles)
• St George Greek Orthodox Church (3.5 miles)
• Cathedral of St Paul (3.6 miles)
• Shepherd of the Hills Lutheran Church (4.8 miles)
• WW Studio (5.1 miles)
• North Heights Lutheran Church (6 miles)

Physicians

• Dermatology Consultants P.A. (3.1 miles)
• HealthPartners Health Center for Women Clinic St Paul (3.4 miles)
• Retina Center (4.7 miles)
• Parkway Family Physicians (5.1 miles)
• HealthPartners Clinic (5.1 miles)
• West Side Community Health Services (5.4 miles)
• Cardiovascular Systems (5.8 miles)

Hospitals

• Regions Hospital Burn Center (3.5 miles)
• St Joseph's Hospital-St Paul (3.7 miles)
• United Hospital Joint Relacement Center (3.9 miles)
• University of Minnesota Medical Center - East Bank Campus (4.5 miles)
• Hennepin County Medical Center (5.9 miles)
• St John's Hospital-Maplewood (6 miles)
• Csc Gi Lab (6 miles)