Home Instead Senior Care - St. Paul, MN in Maplewood, MN

Pros

• The staff provided excellent care to the mother during her rehab, with regular caregivers who were kind and attentive to her needs.
• Home Instead's caregivers are all excellent, with substitutes described as extraordinary.
• Stella is timely, knowledgeable, and respectful of the client's disability, enabling safety and independence.
• The long-term regular crew is greatly appreciated by Paula and Jim for their dependable and caring service.
• The caregivers are professional, friendly, and have become trusted friends in the home.
• Julie Carlson is a self-starter, highly competent, and a joy to have around.
• Taye delivers loving, professional, and compassionate care and becomes part of the family.
• Lily C. is proactive, compassionate, and provides comfort to the family's loved one.
• Sofia Kebeto is amazing and very caring.
• Barb Levercom and Debra Gustafson go above and beyond the usual work and are highly appreciated.
• Home Instead Senior Care is described as a gift - compassionate, accessible, and easy to communicate with.
• The office team, including Leslee, is responsive and effectively handles questions and paperwork.

Cons

• A sick relative was billed for one day's care and charged a $100 administrative fee, with assurances it would cover two weeks, which they viewed as dishonest.
• They state that Home Instead does not provide correct service amounts and bills customers for their mistakes.
• They wished that billing issues would have been handled honestly.

Review

This community is best suited for families seeking highly personalized in-home senior care that enables a loved one to stay in their own space while receiving consistent companionship, practical support, and coordinated activity. It works best when a senior can benefit from a rotating but reliable team of caregivers who bring different strengths to the table - physical aid, cognitive engagement, meal prep, and daily housekeeping - without surrendering control of the home environment. For families who value continuity, responsiveness, and the ability to tailor care to evolving needs, this option delivers a practical, if imperfect, path to aging in place in Maplewood and the broader St. Paul area.

Those considering alternatives should note a few caveats. The arrangement may not be ideal for households requiring round-the-clock, live-in coverage with zero daily gaps, or for clients who demand a single, constant caregiver across all shifts. Budget-conscious families should anticipate potential billing quirks or administrative friction, as a small subset of reviews flag concerns about service amounts and administrative charges. For seniors with high medical needs that demand rigid oversight and tightly managed clinical schedules, a more medicalized solution or an alternating care model with a facility-based option could prove more predictable.

The strongest positives center on the care professionals themselves. A broad, capable roster underpins this program, with many caregivers delivering standout attentiveness, reliability, and warmth. Families consistently praise regular caregivers for kindness, respect for autonomy, and the ability to adapt tasks to individual abilities, including exercises aligned with physical therapy and cognitive stimulation. The office and care-management teams are repeatedly described as accessible and responsive, coordinating schedules well and maintaining open lines of communication. This combination - dedicated people plus reliable coordination - creates a dependable backbone for home-based care.

These strengths are the primary counterweight to the more problematic aspects noted in a minority of reviews. The main concerns revolve around administrative or billing missteps and the reasonable risk of staff rotation when more senior, long-term caregivers aren't available every day. When such issues surface, they tend to be mitigated by the underlying care quality: compassionate, well-trained pros who maintain familiarity with the client, plus proactive office support that keeps families informed and involved. On balance, the care experience remains highly favorable for families who can navigate occasional billing questions with clear, upfront rate discussions and a solid plan for caregiver continuity.

Practical decision guidance follows a clear path: enter with explicit expectations about who will be covering which shifts, request a preferred caregiver lineup for consistency, and insist on written, itemized rates and billing practices before care begins. Start with a concrete care plan that prioritizes daily routines, mobility support, meal and medication management, and cognitive or social activities, then test the arrangement with a short pilot period to gauge compatibility. In many cases, the positives - trustworthy caregivers who become valued partners in daily life, plus office staff that keeps lines of communication open - will outweigh the administrative friction.

Bottom line: this in-home care option is a strong fit for families prioritizing aging-in-place with intimate, flexible support and a proven cadre of compassionate caregivers. It shines when continuity of staff, personalized activity, and reliable scheduling matter most, and when families can tolerate the occasional billing hiccup in exchange for highly capable, human-centered care. For those whose needs are more medicalized, or whose budget requires near-total predictability, exploring alternatives - whether other home-care providers with stricter pricing transparency or a more formal assisted-living setting - is warranted. In the right scenario, this community delivers practical, trusted support that keeps loved ones engaged, dignified, and comfortably at home.

Parks

• Casey Lake Park (0.5 miles)
• Hazelwood Park (0.7 miles)
• Harvest Park (1 miles)
• Rotary Park (1 miles)
• Legacy Pines Park (1.3 miles)
• Playcrest Park (1.3 miles)
• Joy Park (1.8 miles)

Restaurants

• McDonald's (0.5 miles)
• Chili's Grill & Bar (0.8 miles)
• McDonald's (1 miles)
• Golden Corral (1.1 miles)
• The Dog House Bar and Grill (1.2 miles)
• Osaka Sushi and Hibachi (1.3 miles)
• White Castle (1.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (2.8 miles)
• Target Pharmacy (3.8 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)

Physicians

• Healthpartners Clinics (0.7 miles)
• Jacobs Carol RN (1.1 miles)
• Page Graydon T MD (1.1 miles)
• HealthPartners Clinic (1.3 miles)
• Retina Center (1.7 miles)
• Northern Lights Pediatric & Adolescent Medicine (2.9 miles)
• Victhom Human Bionics (4.5 miles)

Hospitals

• St John's Hospital-Maplewood (1.1 miles)
• Regions Hospital Burn Center (5.6 miles)
• St Joseph's Hospital-St Paul (6.1 miles)
• United Hospital Joint Relacement Center (6.7 miles)
• Woodwinds Health Campus-Woodbury (6.8 miles)

Theaters

• Oakdale Cinema Oakdale, Mn (2.5 miles)
• Alamo Drafthouse Woodbury (6.6 miles)

Places of Worship

• St Jerome Elementary School (3.4 miles)
• Transfiguration Catholic Church (3.7 miles)
• St Mary of the Lake Church (4.7 miles)
• Shepherd of the Hills Lutheran Church (6.2 miles)
• Cathedral of St Paul (6.5 miles)

Cafes

• Starbucks (4.7 miles)

Transportation

• Union Depot (5.8 miles)