625 Snelling Avenue Unit A #1, St Paul, MN 55104
For more information about senior living options: (844) 490-3973
The staff are very helpful and knowledgeable, able to answer any questions. Most staff have been with the company for years.
Tracy is unprofessional. The staff lack effective communication. The manager treats clients like they're nobody. One staff member ignores communication and is unprofessional. Payroll staff have not responded for seven days regarding a missing paycheck. There is poor communication from staff.A string of customer experiences paints a picture of a company with a long-standing staff, where some clients feel well supported, but others encounter troubling patterns of communication gaps and unprofessional behavior. In one account, a caller's sister-in-law, who has limited English, reached out by phone and spoke with Tracy. The interaction left a negative impression: when the sister-in-law requested a transfer to Liana, Tracy's reply was simply "OMG," a response that seemed curt and dismissive to the caller and created a sense of unease about how calls are handled for non-native speakers or customers who are asking for specific assistance.
Another prominent theme is difficulty in speaking with leadership. The reviewer describes repeatedly asking to speak with the owner, only to be told that they should talk to Tracy because she is the manager. This repeated suggestion to contact the manager, rather than a higher authority, struck the reviewer as illogical and frustrating. The sense given is that the person who is identified as the manager both exists in title and acts in a way that makes customers feel like their concerns are not being taken seriously or given direct attention.
The frustration extends beyond accessibility to leadership and into the quality of interpersonal communication. The reviewer expresses a perception that, even when a manager is involved, the treatment of the client or employee can feel dismissive or demeaning. The line that resonated most was the assertion that it doesn't make sense for a manager to behave as if the client is nobody. This sentiment captures a broader discomfort with how staff members at higher levels of the organization engage with customers, suggesting that professionalism and courtesy may be inconsistent.
Beyond Tracy, the broader staff dynamic is described as mixed. There is a clear accusation of unprofessional communication and poor internal coordination from one specific staff member, while the general staff is described as having many experienced employees who have stayed with the company for years. The contrast implies that the problems are not universal across the team but rather concentrated around particular interactions and individuals. The pattern described suggests that the organization benefits from a stable, knowledgeable core, yet suffers from isolated pockets where responsiveness and tone fall short of expected standards.
A particularly serious complaint centers on payroll. According to one account, it has been seven days without a response from the payroll team regarding a missing paycheck. This detail underscores a tangible, concrete impact of the communication breakdown on a customer's finances, amplifying the sense of frustration and eroding trust in the company's ability to resolve critical issues promptly. It's hard to overlook the contrast between payroll delays and other staff successes when the payoff for timely service is so directly financial.
Amid these criticisms, another review offers a more positive counterpoint: very helpful staff who are knowledgeable enough to answer questions and assist with a range of inquiries. This viewpoint acknowledges that the company can deliver strong, competent service in some contexts, reinforcing the sense that the organization has capable people who can perform well when conditions are right. The juxtaposition of praise and complaint highlights the inconsistent experience that customers seem to encounter depending on whom they interact with and how issues are handled.
Taken together, the accounts sketch a complex portrait. On one hand, the company appears to rely on a seasoned, largely loyal staff that can provide solid service and expertise. On the other hand, there are notable gaps in communication, both with customers and within the leadership structure, as well as specific concerns about professionalism and attentiveness, particularly involving Tracy and a payroll team that has been slow to respond. The overall impression is one of mixed execution: competence and familiarity exist, but they are undermined by inconsistent enforcement of professional standards and delays that directly affect customers' financial well-being.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hearts Home Care in St Paul, MN offers a comfortable and supportive assisted living community for seniors. The community provides a range of amenities to make residents feel at home, including cable or satellite TV, a dining room for communal meals, fully furnished accommodations, and outdoor space for enjoying nature. Housekeeping services ensure that the living environment is clean and well-maintained, while a kitchenette allows residents to prepare their own meals if desired. Move-in coordination is provided to assist with the transition process.
The care services offered at Hearts Home Care focus on providing 24-hour supervision and assistance with activities of daily living. These include help with bathing, dressing, and transfers to ensure that residents can move safely and comfortably. The staff also coordinates with health care providers to ensure comprehensive care. For those with specific dietary needs such as diabetes, special diets are available and medication management services are provided.
In addition to the physical care services, Hearts Home Care prioritizes mental wellness by offering a dedicated program for residents' emotional well-being. Scheduled daily activities provide opportunities for engagement and socialization within the community. Residents are also encouraged to participate in resident-run activities, giving them a sense of ownership over their own experiences.
The location of Hearts Home Care is convenient for both practical needs and leisure activities. With several cafes, pharmacies, restaurants, places of worship, theaters, hospitals nearby, residents have easy access to various amenities within the surrounding area. Transportation arrangements are available for medical appointments and other necessary trips.
Overall, Hearts Home Care in St Paul, MN strives to provide an inviting and compassionate assisted living community where seniors can receive personalized care while maintaining their independence and enjoying an active lifestyle.
Hearts Home Care is located at 625 Snelling Avenue Unit A #1, St Paul, MN 55104 in Ramsey County, Minnesota
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