625 Snelling Avenue Unit A #1, St Paul, MN 55104
For more information about senior living options: (866) 208-4318
Overall Review of Hearts Home Care
Pros
Most staff have been with the company for years.- The staff are very helpful and knowledgeable, able to answer any questions.
Cons
Tracy is very unprofessional.- Tracy answers calls with poor English.
- The staff lacks effective communication.
- One staff member ignores inquiries and communicates unprofessionally.
- The manager treats clients as if they are nobody.
- Payroll staff has not responded regarding a missing paycheck.
Review
Hearts Home Care in St Paul is best suited for families that prioritize stable, long-tenured frontline staff and practical, knowledgeable help with everyday questions. The core appeal rests on caregivers who know the routines, troubleshoot smoothly, and provide a steady, courteous presence day in and day out. For families seeking reliable day-to-day care delivered by staff with real continuity, this can be a solid fit. Those who require consistently flawless management and transparent, prompt administrative communication should consider alternatives, as several reviews flag gaps at the top of the organization and in payroll responsiveness.
The strongest point is the staff itself. Multiple reviewers note that the team is genuinely helpful and well-informed, able to answer questions and support residents’ needs with confidence. The fact that most staff have remained with the company for years contributes to a reassuring sense of stability and familiarity, which in practice can translate to dependable daily care and a smoother navigation of routine concerns. In environments like this, that continuity often translates into fewer gaps in basic care tasks, fewer missed cues about resident preferences, and a more predictable caregiving rhythm.
Yet the negatives are pronounced and cannot be dismissed. The most troublesome issue centers on management conduct and communication. One manager, identified repeatedly as Tracy, is described as unprofessional and dismissive, creating a sense of alienation and undermining trust in the administrative layer. Language barriers compound the friction in some exchanges, leaving families feeling unheard when asking for simple updates or transfers. Even more concerning is a payroll delay reported as seven days without resolution, a clear signal of administrative fragility that can ripple through scheduling, staffing, and resident stability. Taken together, these elements paint a picture of care that may be sound in practice but gainsay reliability in leadership and process.
These pros and cons interact in a way that creates a distinct decision point. The dependable, knowledgeable frontline staff can deliver solid, compassionate daily care, reduce the likelihood of overlooked needs, and provide tangible reassurance in routines and activities. However, when the management layer appears unresponsive or abrasive, issues of accountability, timely problem resolution, and financial transparency quickly become salient for families evaluating long-term arrangements. The presence of long-tenured workers helps, but it does not fully shield residents from frustration with administrative communication and follow-through.
For families weighing Hearts Home Care, practical due diligence is essential. Prospective clients should press for explicit, written assurances about care coordination, escalation pathways, and how payroll and billing are processed and communicated in a timely manner. Seek a direct conversation with the owner or a regional supervisor in addition to the frontline staff, and insist on concrete examples of how disputes or schedule changes have been resolved. Clarify language needs and confirm that effective communication supports for English-language families are in place, including any translation resources. Collect references from current families who have navigated disputes to gauge the consistency of follow-through beyond the day-to-day care.
Bottom line: Hearts Home Care offers a notable foundation of capable, long-tenured staff that can support daily living with practical expertise. That strength, however, is tempered by management-style concerns and ongoing administrative gaps that can undermine confidence in reliability and responsiveness. If strong, respectful management and prompt administrative communication are non-negotiable, exploring alternatives in St. Paul is prudent. If a family is willing to trade some governance friction for consistently solid hands-on care, and they plan to verify a robust issue-resolution framework in writing, Hearts Home Care can still be a viable option, but only with clear, enforceable expectations up front.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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