1604 Clearwater Road, St Cloud, MN 56301
For more information about senior living options: (844) 490-3973
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The evening staff were very nice. The staff were friendly, the rooms were clean, and the hotel was quiet. The place was really nice, with clean, quiet rooms, accommodating service, and comfortable beds, plus a breakfast that's better than most hotels. They had an amazing experience in the 2-bedroom suite, which was perfect for their family. The shower temperature and water pressure were outstanding, and the staff were friendly and accommodating. The hotel is convenient, super clean, and has wonderful staff. The rooms were clean and the service was very good, with fresh linens. The 2-bedroom suite was ideal for the family, with separate rooms, a living room, pool, hot tub, and hot breakfast every morning; the staff were the sweetest. The beds and pillows were great. The breakfast variety and coffee were welcoming. They were impressed enough to re-book for their return trip, and praised the free breakfast as the best they've ever seen. The staff were incredibly helpful and friendly across departments.
The hotel was filled with mold, including growth on the air conditioning units and in the vents. Mold was present in the cabinets, showers, and vents, causing guests to breathe it. The guest reported health symptoms within two days due to mold exposure. The reserved king bed room was unavailable, and the guest was forced into a smaller-bed suite that did not accommodate their disability. The guest could not sleep and had to find another hotel the next morning. The compensation offered, 500 points, was insufficient to cover another room. The in-room phone did not work and the shampoo/soap dispensers were empty. Breakfast did not meet expectations, with no waffles or bacon and limited items. The hotel looked old and dated, with worn carpet, rusted fixtures, and rotting areas.A collection of guest experiences from this hotel reveals a remarkable range of outcomes, from genuinely positive stays to serious health and safety concerns. Some visitors praise the property as a convenient, clean, and well-managed place with friendly staff, reliable breakfast service, and comfortable rooms, while others recount experiences that are troubling enough to significantly affect their health, peace of mind, or ability to access the accommodations they paid for. Taken together, the reviews sketch a hotel that can feel welcoming on one visit and deeply problematic on another, often depending on the particular room, shift, or manager involved.
Several reviews describe alarming sanitation and maintenance issues that would understandably raise red flags for travelers. One guest reported mold "filled to the brim" in the building, with mold visibly growing from air conditioning units and present in vents, cabinets, showers, and other areas. They claimed to experience symptoms within days, attributing a decline in health to breathing mold-inducing air. The same guest noted that a larger problem extended across multiple spaces, creating a pervasive sense of danger rather than isolated incidents. The concerns were compounded by a discrepancy in reservations: a nonrefundable online booking was made, but upon arrival the room previously paid for was unavailable. An offered upgrade to a suite came with a smaller bed and did not meet the guest's needs due to disability-related requirements for medical equipment and mobility. The guest, who is disabled, emphasized that they needed the larger bed they paid for, not a suite, and described paying double for the isolated issue before being forced to seek another hotel the next morning. The resolution offered - 500 points - was seen as far from adequate, especially given the stated price of a king bed and a jetted tub. The manager's subsequent dismissal of the complaint as "upgraded for kindness" and the note that the complaint was closed left the guest feeling discriminated against and ignored, with the sense that policy and empathy were not aligned.
Health and accessibility concerns were echoed by other reviewers who highlighted problems with room amenities and communications. In one instance, in-room phones did not work, and a sign in the room advised guests to call the desk if something was missing - yet the room appeared bare, with empty shampoo and hand soap dispensers. The breakfast experience also diverged from expectations, with some guests reporting items advertised as available were missing or reduced, and others praising the breakfast staff for their hard work and attentiveness. The mix of issues - nonfunctional phones, missing amenities, and inconsistent breakfast offerings - added to a general feeling that the guest experience could dramatically shift from one stay to the next, depending on who was on duty and how issues were handled.
Despite the tougher reviews, many guests share genuinely positive experiences that emphasize warmth, professionalism, and clean, comfortable accommodations. Several accounts describe evening or desk staff as exceptionally friendly and helpful, with particular praise for individuals who went above and beyond to make guests feel welcome. One guest singled out a staff member named Phil at the front desk for consistently lifting the mood with humor and friendly recommendations. Others described clean rooms, quiet surroundings, dependable beds, and a breakfast service that outpaced similar mid-range hotels. A number of travelers also highlighted the consistency of friendly service across multiple shifts and throughout extended stays, underscoring that the hotel can be a dependable home base when the staff are aligned in their approach.
There is also a sense that the property's facilities and appearance vary significantly from room to room and from property to property within the brand. Several reviewers described dated interiors, old carpeting, and furniture that felt worn or out of step with the newer, more modern expectations some Holiday Inn Express locations set. Some rooms were noted as having mold-like smells, rusted fixtures, or deteriorating components around bathrooms and living areas, while others reported fresh linens, comfortable furniture, and well-maintained common spaces. A few guests even contrasted this property with other Holiday Inn Express locations they had stayed at, noting that this particular hotel did not always meet the brand's usual standards in terms of modernization and upkeep. Yet there were also positive remarks about cleanliness and an overall sense of safety in some stays, suggesting that the experience can be highly variable even within the same property.
Location and long-term stays brought their own stories. For guests in transit or those working nearby, the hotel could be a practical choice, with some reviewers praising proximity to downtown areas and easy access to local conveniences. A few families and military travelers highlighted the hotel as a suitable long-term lodging option, with two-bedroom suites offering space for multiple travelers and a sense of home during extended periods away from home. In these cases, the staff's willingness to accommodate - whether by facilitating multi-room arrangements, assisting with meal services, or simply providing reliable housekeeping - made a meaningful difference. One family, relocating for military reasons and staying for about a month, described the space as invaluable for their needs and thanked the staff for providing a comfortable "piece of home" during a lengthy stay.
Overall, the reviews illustrate a property with real strengths in guest service, particularly when the staff are engaged and attentive, and with notable opportunities in maintenance, sanitation, accessibility, and consistency of experience. The most pressing concerns center on mold and health-related issues, the ability to secure an accessible room that matches a guest's medical equipment needs, and the clarity and fairness of complaint resolution. Patrons repeatedly stressed that even when a room or issue did not meet expectations, courteous, proactive, and respectful communication from staff could significantly mitigate negative experiences. Conversely, when issues were not handled promptly or fairly, the same property could feel uncaring or dismissive, leaving guests with lasting concerns about safety, accessibility, and value for money.
In the end, readers are left with a nuanced portrait: a hotel that can deliver memorable, positive experiences and reliable hospitality, especially when the staff are engaged and accommodating, but that also has significant risks tied to health and maintenance issues, inconsistent room quality, and the handling of sensitive accessibility needs. Guests considering a stay would do well to weigh their priorities - whether the location, price, and breakfast align with their expectations, or whether potential sanitation and accessibility concerns require a more cautious approach.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
St Cloud Regional (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hyatt House in St Cloud, MN is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community features a dining room where residents can enjoy delicious meals prepared by professional staff. Each living space is fully furnished to provide comfort and convenience. A garden and outdoor space are available for residents to relax and enjoy nature.
Housekeeping services are provided to ensure that all living spaces are clean and well-maintained. Move-in coordination is also offered to assist residents with the transition into their new home.
For care services, the community provides assistance with activities of daily living such as bathing, dressing, and transfers. There is also coordination with health care providers to ensure that residents receive proper medical attention when needed. Specialized care for those with diabetes includes diet management. Medication management is available to help residents stay organized with their medications.
The Hyatt House also accommodates special dietary restrictions, ensuring that all residents' nutritional needs are met. Transportation arrangements for medical appointments can be made for the convenience of residents.
Daily activities are scheduled to promote social engagement and provide entertainment options for residents. Additionally, the community boasts nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, hospitals, and transportation options.
Overall, the Hyatt House in St Cloud, MN provides a welcoming environment where seniors can receive personalized care while enjoying a variety of amenities and access to nearby establishments.
Hyatt House is located at 1604 Clearwater Road, St Cloud, MN 56301 in Stearns County, Minnesota
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