Potter Ridge
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1971 Neal Street, Red Wing, MN 55066
For more information about senior living options: (844) 490-3973
The place is really nice, with staff who are very professional. The grandmother loved the staff and her apartment, and the staff were always friendly. The staff became like family to visitors and residents. They handled the covid-19 pandemic above expectations and protected residents. Potter's Ridge is a fantastic assisted living facility with outstanding staff. The staff arranges many community events to keep residents comfortable and engaged. The facility is recommended to anyone needing assisted living.
The reviewer claims Potter's Ridge lied about the grandmother's wishes to exclude them and their service dog. The reviewer alleges the facility tried to deny entry to the service dog in violation of the ADA. The reviewer asserts staff stalked other service dog users online to learn family relations and then lied to those relatives to keep the dog away. The reviewer describes these actions as illegal, discriminatory against disabled people, and disgustingly manipulative. The reviewer says these actions prevented them from saying goodbye to their grandmother. The reviewer states they would not recommend Potter's Ridge.The collection of reviews about Potter's Ridge paints a picture of a place that many families have found to be warm, supportive, and well-run, while at least one highly emotional and controversial account has raised serious questions about how the facility handles service animals and interactions with relatives. On one hand, the majority of the notes describe an assisted living environment that residents and their families deeply appreciate: friendly staff, engaging activities, good meals, and a strong sense of community. On the other hand, there is a sharply negative narrative from a disabled visitor who alleges that the facility tried to deny access for a service dog and then misrepresented conversations with a relative, with assertions that these actions were motivated by discrimination against disability rights. Taken together, the reviews present a complex portrait that invites careful consideration of both the care experience and the ethical and legal implications raised by the more troubling account.
The strongest negative thread centers on an incident the reviewer describes as a deliberate attempt to deny entry to a service dog and, more controversially, to misrepresent a family relationship to influence the visitor's access. According to this account, when the reviewer asked about the facility's service dog policy for visitors, staff did not provide a clear answer. Instead, they allegedly claimed to have spoken with the reviewer's grandmother and stated that she did not want the reviewer or the service animal there. The reviewer notes that they did not reveal how they were related to the grandmother and that the facility refused to explain how they knew the relationship. The person recounts that the grandmother died around that time and that they later learned from the grandfather that the facility's claims about the grandmother were false. The reviewer frames this as a direct violation of the ADA and a dangerous manipulation that denied the disabled individual and their service dog access during a moment of personal crisis.
Beyond this individual grievance, the reviewer expands the claim into a broader pattern. The post asserts that there are at least three other service dog users who experienced similar treatment, and that in at least two cases, the facility's social media manager allegedly stalked the posters to determine family relationships and then lied to those relatives in an effort to keep the service dog away. The language used is explicit in charging discrimination and manipulation, and the reviewer emphasizes the severity of what they describe as legal and ethical violations. There is no independent verification attached to these claims within the reviews themselves, but the writer positions their experience within a larger alleged pattern and identifies themselves as an assistance animal legal advocate.
Against this stark account, several other reviews present Potter's Ridge in a positive, almost affectionate light. Multiple messages describe the facility as "really nice" with staff who appear professional and genuinely caring. They speak of a welcoming environment where residents feel supported, and where visitors - like family members - are greeted with warmth. The sense conveyed is that Potter's Ridge functions as more than just a place to live; it operates like a close-knit community where staff members are attentive to residents' needs and where there is an atmosphere of respect and kindness.
Another recurring theme is the strong sense of family and personal connection. One reviewer recounts how their grandmother lived there for nearly two years and formed deep, caring bonds with the staff, to the point where visiting felt like visiting family. They recount evenings spent with their grandmother at the facility and note that bringing a small dog to visit her was never an issue. This account emphasizes trust in the staff and highlights a culture of personal attention and companionship, with the resident and their family feeling supported in meaningful ways.
Stories about daily life at Potter's Ridge also emphasize the quality of care and the breadth of activities available. Several reviewers point to nutritious meals, engaging programs, and ample opportunities for residents to stay busy and socially connected. The facility is described as offering a wide range of activities and events designed to keep residents active, engaged, and entertained, which many families appreciate as a sign of a holistic approach to elder care. In these accounts, staff members - named with appreciation in some testimonials - are credited with going above and beyond to ensure residents' comfort and enjoyment.
Another thread highlights the facility's response to the COVID-19 pandemic, with praise directed at the way staff managed safety and precautionary measures. One review specifically notes that Potter's Ridge's handling of the pandemic was "above expectations," describing proactive steps taken to protect residents. The narrative includes a personal story of the grandmother's illness and the family's experience with hospital transfers, followed by expressions of support from the Potter's Ridge staff - flowers, cards, and a coordinated effort to help with the grandmother's belongings and transition. Even in a story marked by tragedy, the reviewer notes gratitude toward the staff who provided care and support during a difficult time.
Overall, the collection suggests a facility that can be both beloved and controversial, depending on the lens through which it's viewed. The majority of reviews celebrate Potter's Ridge as a place of warmth, professional care, and meaningful community life, where families feel their loved ones are well cared for and where staff are responsive and compassionate. Yet at least one highly charged testimony calls into question how the facility handles accessibility for service animals and interactions with relatives, framing the experience as not only discriminatory but potentially dangerous in its consequences. For readers considering Potter's Ridge, the range of perspectives underscores the importance of engaging directly with staff, seeking multiple viewpoints, and understanding both ADA requirements and the lived experiences of residents and their families.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Potter Ridge in Red Wing, MN is a welcoming assisted living community that offers a variety of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of on-site beauty salon services, as well as access to cable or satellite TV for entertainment. Devotional services are also available off-site for those seeking spiritual support.
With a spacious dining room, residents can enjoy delicious meals provided by the community's skilled staff. The community is fully furnished to provide a comfortable and home-like atmosphere.
Indoor common areas are available for socializing and relaxation, while outdoor spaces offer opportunities for enjoying fresh air and nature. Residents can stay connected with loved ones through telephone and Wi-Fi/high-speed internet access.
The dedicated staff at Potter Ridge provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The community also coordinates with healthcare providers to ensure comprehensive care for all residents. Special dietary needs, including diabetes diets, are accommodated.
Residents have the option to participate in a mental wellness program, engaging in activities that promote their emotional well-being. Scheduled daily activities are offered, along with community-sponsored and resident-run events that encourage social interaction and engagement.
Potter Ridge is conveniently located near nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. Transportation arrangements are available for medical appointments.
Overall, Potter Ridge provides a supportive environment where residents can feel at home while receiving personalized care and enjoying an active lifestyle within a vibrant community setting.
This part of Red Wing, Minnesota offers a convenient and diverse range of amenities for seniors looking to settle down in a peaceful environment. With various transportation options nearby such as Lawrence Nationalease and Red Wing Taxi, getting around town is easy. The area also boasts an array of restaurants like Perkins Restaurant and Bakery, pharmacies including Mayo Clinic Health System - Pharmacy & Home Medical, as well as parks like Bay Point Park and Central Park Band Shell for leisurely walks or picnics. Additionally, there are healthcare facilities like Olmsted Medical Center and places of worship such as United Lutheran Church-Elca for spiritual support. Overall, this neighborhood provides a comfortable and accessible setting for seniors to enjoy their golden years.
Potter Ridge is located at 1971 Neal Street, Red Wing, MN 55066 in Goodhue County, Minnesota
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