Information last verified:
5384 Country Care Lane, Pequot Lakes, MN 56472
For more information about senior living options: (844) 490-3973
The reviewer enjoyed every minute of working with the residents and felt they were like family. The staff did a great job looking after the uncle and making him comfortable during the last six weeks. The facility has beautiful surroundings and provides great care. The reviewer is grateful to work at a wonderful place.
The toxic work environment was too much to deal with. The Director's narcissism and the lack of supervision on the floor made for a rough environment. Those who report harassment to management are treated poorly and nothing is documented. They are told not to call corporate because nothing will be done about it. They are asked to be the better person and ignore the harassment. They are forced to keep being the better person so management does not have to deal with the harasser. Bullying from the top manager is common. The Director yelled at a staff member for making eye contact, asking why she was looking at her, saying she is not your boss. The manager talked about her issues and cried about them twice. They were not allowed to talk about their harasser or raise other issues. Management allows employees to buy and sell drugs on campus. When confronted, she acted like she didn't know about it. Really trashy business.Shiloh Assisted Living in Pequot Lakes is best suited for families that prioritize solid, hands-on caregiving delivered in a pleasant, home-like setting and are willing to navigate a challenging administrative culture to get there. The core value appears to be the day-to-day attentiveness of frontline staff, who can make a real difference in a resident’s comfort and daily happiness when properly supported. A capable family advocate who stays engaged with operations is essential, because the downstairs care can shine even when leadership and policy enforcement feel unreliable. For seniors who demand a flawless governance track record and a consistently professional workplace from top to bottom, this community is likely to fall short.
Those who may want to consider alternatives are families that cannot tolerate ongoing management dysfunction or unpredictable behavior from leadership. The reviews raise red flags about a toxic environment at the top, including bullying and harassment, with reports that staff are discouraged from escalating concerns and that documentation and accountability around problems are lacking. Another unmistakable concern is the alleged tolerance or ignorance of illicit activity on campus, which directly undermines resident safety and creates a fragile operating climate. For families seeking transparent, well-documented complaint handling and a stable administrative culture, other options will likely be preferable.
On the upside, several reviewers point to real strengths on the resident floor. The campus atmosphere is described as beautiful, and the care delivered by frontline staff is repeatedly praised, including an account of staff who did a great job looking after a loved one in his final weeks. When things click, residents benefit from attentive caregivers who can provide reassurance, companionship, and practical support in daily routines. The confirmation from one reviewer that the team was able to make a loved one comfortable over an extended period underscores that competent care can and does happen within this community, even amid broader leadership concerns.
The most significant flaws are structural and cultural rather than about the care shown in the moment. A pattern of management missteps, perceived narcissism at the Director level, insufficient supervision on the floor, and a hierarchical tone that chills staff accountability, creates an environment where problems are not addressed with urgency. The tension between frontline staff and administrators translates into inconsistent problem-solving, uneven communication with families, and a sense that raising issues may be met with reprisal or dismissal. When combined with the drug-on-campus allegation and the admonition against contacting corporate, the overall climate becomes a durability risk for residents who depend on steady, predictable operations.
Despite the strong care on the floor, the cons fundamentally limit long-term confidence. The positive caregiving can offset some risk in the short term, especially for residents who have straightforward needs and a robust advocate monitoring daily life. Yet the persistent leadership issues threaten consistency, safety protocols, and morale, factors that often reveal themselves during transitions, medical changes, or staffing gaps. For families considering this community, the calculus is clear: if the priority is reliable governance, proactive issue resolution, and a consistently professional environment, alternatives with stronger HR discipline and governance practices should be prioritized. If, however, a loved one’s day-to-day care and the warmth of caring staff are the decisive factors, and there is a plan to stay closely involved, Shiloh can still deliver meaningful quality in the moments it counts.
Practical next steps for families evaluating Shiloh include a direct, in-depth visit with multiple shifts on site, conversations with front-line caregivers, and a candid discussion with administrators about incident reporting, escalation paths, and what changes have occurred since the most critical reviews. Request recent resident safety audits, staff turnover data, and a clear explanation of policies around harassment, discipline, and illegal activity on campus. Observe how disputes are handled in real time, and measure how well information flows to families. In the end, Shiloh is a mix: capable, compassionate care on the floor, shadowed by a management culture that can undermine stability. Families should weigh that balance carefully and, where governance integrity is non-negotiable, project a plan to ensure the care needs are met without being hostage to administrative volatility.
50 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Brainerd-Crow Wing County Regional (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Shiloh Assisted Living in Pequot Lakes, MN is a vibrant and comfortable community that offers a range of amenities and care services to ensure the well-being and happiness of its residents. The fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, telephone, and a kitchenette for convenience. Housekeeping services help maintain a clean and tidy living space.
Residents can enjoy the beautiful outdoor space and gardens, as well as the dining room where delicious meals are prepared and served. The community also accommodates special dietary restrictions to cater to individual needs. Move-in coordination is provided to make the transition into Shiloh Assisted Living as smooth as possible.
The dedicated staff at Shiloh Assisted Living provides 24-hour supervision, assistance with activities of daily living such as bathing and dressing, and assistance with transfers to ensure the safety and comfort of every resident. Medication management ensures that medications are taken correctly, while coordination with healthcare providers guarantees comprehensive care.
The community promotes mental wellness through their engaging mental wellness program and scheduled daily activities. Residents can also participate in resident-run activities that foster a sense of belonging and social interaction. Transportation arrangement for medical purposes is available, ensuring that residents can easily access healthcare services. Additionally, transportation to doctors appointments can be arranged for added convenience.
Located in Pequot Lakes, MN, Shiloh Assisted Living benefits from its proximity to various amenities such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to entertainment options and essential services within their community.
Overall, Shiloh Assisted Living offers a comfortable living environment with a range of amenities and care services designed to meet the unique needs of each resident while fostering an active and fulfilling lifestyle.
Shiloh Assisted Living is located at 5384 Country Care Lane, Pequot Lakes, MN 56472 in Crow Wing County, Minnesota
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