5384 Country Care Lane, Pequot Lakes, MN 56472
For more information about senior living options: (866) 208-4318
Overall Review of Shiloh Assisted Living
Pros
The reviewer enjoyed every minute of working with the residents and felt they were like family. - The staff did a great job looking after the uncle and making him comfortable during the last six weeks.
- The facility has beautiful surroundings and provides great care.
- The reviewer is grateful to work at a wonderful place.
Cons
The toxic work environment was too much to deal with.- The Director's narcissism and the lack of supervision on the floor made for a rough environment.
- Those who report harassment to management are treated poorly and nothing is documented.
- They are told not to call corporate because nothing will be done about it.
- They are asked to be the better person and ignore the harassment.
- They are forced to keep being the better person so management does not have to deal with the harasser.
- Bullying from the top manager is common.
- The Director yelled at a staff member for making eye contact, asking why she was looking at her, saying she is not your boss.
- The manager talked about her issues and cried about them twice.
- They were not allowed to talk about their harasser or raise other issues.
- Management allows employees to buy and sell drugs on campus.
- When confronted, she acted like she didn't know about it.
- Really trashy business.
Review
Shiloh Assisted Living in Pequot Lakes is best suited for families that prioritize solid, hands-on caregiving delivered in a pleasant, home-like setting and are willing to navigate a challenging administrative culture to get there. The core value appears to be the day-to-day attentiveness of frontline staff, who can make a real difference in a resident’s comfort and daily happiness when properly supported. A capable family advocate who stays engaged with operations is essential, because the downstairs care can shine even when leadership and policy enforcement feel unreliable. For seniors who demand a flawless governance track record and a consistently professional workplace from top to bottom, this community is likely to fall short.
Those who may want to consider alternatives are families that cannot tolerate ongoing management dysfunction or unpredictable behavior from leadership. The reviews raise red flags about a toxic environment at the top, including bullying and harassment, with reports that staff are discouraged from escalating concerns and that documentation and accountability around problems are lacking. Another unmistakable concern is the alleged tolerance or ignorance of illicit activity on campus, which directly undermines resident safety and creates a fragile operating climate. For families seeking transparent, well-documented complaint handling and a stable administrative culture, other options will likely be preferable.
On the upside, several reviewers point to real strengths on the resident floor. The campus atmosphere is described as beautiful, and the care delivered by frontline staff is repeatedly praised, including an account of staff who did a great job looking after a loved one in his final weeks. When things click, residents benefit from attentive caregivers who can provide reassurance, companionship, and practical support in daily routines. The confirmation from one reviewer that the team was able to make a loved one comfortable over an extended period underscores that competent care can and does happen within this community, even amid broader leadership concerns.
The most significant flaws are structural and cultural rather than about the care shown in the moment. A pattern of management missteps, perceived narcissism at the Director level, insufficient supervision on the floor, and a hierarchical tone that chills staff accountability, creates an environment where problems are not addressed with urgency. The tension between frontline staff and administrators translates into inconsistent problem-solving, uneven communication with families, and a sense that raising issues may be met with reprisal or dismissal. When combined with the drug-on-campus allegation and the admonition against contacting corporate, the overall climate becomes a durability risk for residents who depend on steady, predictable operations.
Despite the strong care on the floor, the cons fundamentally limit long-term confidence. The positive caregiving can offset some risk in the short term, especially for residents who have straightforward needs and a robust advocate monitoring daily life. Yet the persistent leadership issues threaten consistency, safety protocols, and morale, factors that often reveal themselves during transitions, medical changes, or staffing gaps. For families considering this community, the calculus is clear: if the priority is reliable governance, proactive issue resolution, and a consistently professional environment, alternatives with stronger HR discipline and governance practices should be prioritized. If, however, a loved one’s day-to-day care and the warmth of caring staff are the decisive factors, and there is a plan to stay closely involved, Shiloh can still deliver meaningful quality in the moments it counts.
Practical next steps for families evaluating Shiloh include a direct, in-depth visit with multiple shifts on site, conversations with front-line caregivers, and a candid discussion with administrators about incident reporting, escalation paths, and what changes have occurred since the most critical reviews. Request recent resident safety audits, staff turnover data, and a clear explanation of policies around harassment, discipline, and illegal activity on campus. Observe how disputes are handled in real time, and measure how well information flows to families. In the end, Shiloh is a mix: capable, compassionate care on the floor, shadowed by a management culture that can undermine stability. Families should weigh that balance carefully and, where governance integrity is non-negotiable, project a plan to ensure the care needs are met without being hostage to administrative volatility.
50 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Brainerd-Crow Wing County Regional (14 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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