635 Florence Avenue Box 890, Owatonna, MN 55060
For more information about senior living options: (844) 490-3973
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Angie is praised for her kindness, support, and going above and beyond. The staff are described as wonderful people. Public Health is appreciated for its work in the community and is considered amazing. They did a great job taking care of the community during the pandemic. They do an excellent job helping seniors stay in their homes, providing WIC for mothers in need, and supplying vaccines. Public Health is a great asset to the community, helping keep it safe and healthy.
They experienced terrible communication. They experienced terrible management. They viewed it as a complete disservice to the community. They would never recommend the service. They claim the care coordinators and caseworkers did nothing and could not explain why their case was closed. They have been awaiting cataract surgery for over a year despite doctors' orders, while their back deteriorates with herniated discs. They were cut off from ARC and transportation was canceled, leaving them unable to attend medical appointments. They felt the public health nurse was oblivious and misrepresented testing/tracking home tests, raising concerns about data accuracy.The collection of experiences paints a complicated portrait of a public health system that many rely on, while also highlighting persistent frustrations that leave people feeling underserved and unheard. On one hand, there is a raw and undeniable sense of being let down by broken communication and what feels like ineffective management. The most aching part of these stories is the sense that, when help was most needed - whether it was for surgical delays, mobility and transportation, or ongoing case management - the responses were inconsistent, opaque, and at times noncommittal about why crucial services were being cut or suspended. The core grievance centers on a Medicare program and a care coordination structure that, in the eyes of those affected, failed to provide timely explanations or actionable help when cases were closed and care was interrupted.
A central issue revolves around the delay and opacity surrounding medical needs and case closures. One reviewer describes awaiting cataract surgery for more than a year, despite doctors' orders and a deteriorating back with multiple herniated discs. The expectation was for inside-home care assistance and transportation to stores to reduce the burden of carrying heavy loads up stairs. Instead, the program (ARC) was cut off, transportation was canceled, and suddenly there was no way to attend essential doctor appointments or proceed with planned surgeries. The question "Why?" looms large, but what comes through more clearly is a deep frustration at not being given a candid, courageous explanation for the decision to close the case or suspend services. The sense of being left without essential supports - especially when health needs were escalating - gives this set of reviews a distinctly painful, personal flavor.
Alongside these complaints, there are equally poignant moments of appreciation that illuminate the humanity and dedication within the system. Several entries begin with or pivot to expressions of gratitude for specific individuals and the broader public health team. One reviewer speaks warmly of Angie, thanking her for kindness, support, and the sense that she "always went above and beyond." The sentiment - "I will miss you ? you are amazing people" - reflects a genuine appreciation for compassionate service, even amid broader system failures. The public health workforce is acknowledged not just as a bureaucratic entity, but as people who care for the community and for whom the reviewer expresses sincere gratitude. This thread underscores that the public health department is not monolithic in its impact; it can be a source of real comfort and dependable help for some, even as others endure frustrating gaps in service.
The positive testimonials extend beyond individual acts of kindness to celebrate a broader, proactive public health role. Reviewers commend the department for its pandemic response and ongoing support for vulnerable populations. They describe "Did a great job taking care of our community during the pandemic," praising efforts to help seniors stay in their homes rather than face nursing homes, and acknowledging programs such as WIC for mothers in need of assistance and vaccine distribution. The recurring sentiment is that this public health presence is an indispensable asset - an essential contributor to the community's safety and well-being - even as it grapples with other operational shortcomings.
Another crucial facet of the critique centers on data, testing, and transparency. One household describes a desire to contribute to public health data by tracking COVID-19 cases and variants in Steele County. They reached out to Public Health to learn whether testing was provided or if other entities carried that burden for accurate data collection. A nurse reportedly told them, "Public Health is not testing or tracking home tests," which the reviewer interprets as a misalignment with their request and reflects a perception of inattentiveness or obliviousness. This moment raises concerns about under-reporting and data accuracy, suggesting that even well-meaning public health efforts can miss the mark when it comes to communication, scope, and responsiveness. It underscores a broader worry that the numbers captured or omitted in public health data can shape the treatment and resources available to the community.
Taken together, these reviews reveal a nuanced landscape: a public health system that is capable of extraordinary care and community-focused actions, paired with real, painful gaps in access, communication, and accountability. The strongest calls to action center on clearer explanations when cases are closed or services are cut, more reliable and consistent support for transportation and in-home care, and a more attentive approach to questions about data collection and the scope of testing. The stories are not merely about complaints; they are a plea for a system that blends compassion with accountability, ensuring that people facing serious health challenges - such as cataract surgery delays or back injuries - can access timely support without feeling abandoned or in the dark about why changes occurred.
Ultimately, the shared message is one of balanced expectation and respect. Public Health is recognized as an essential and valuable resource - an institution that can, and should, protect the vulnerable, promote wellness, and coordinate critical services during crises. The praise for individuals like Angie demonstrates that personal responsibility and genuine care can coexist with systemic shortcomings. The call is for the department to preserve and amplify its strengths - its pandemic responsiveness, its vaccine outreach, its support for families through WIC - and to address the tangible gaps that hinder trust and reliable access to services. If these efforts are paired with transparent communication and consistent case management, the community's experience can transform from one of frustration and uncertainty into a more confident reliance on public health as a steady, responsive partner in health and well-being.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Steele County Phns in Owatonna, MN is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
With cable or satellite TV, residents can enjoy their favorite shows in the privacy of their own rooms. The dining room provides a spacious and inviting setting for meals, which are prepared by skilled chefs and served with special attention to dietary restrictions.
Residents will find their apartments fully furnished, complete with kitchenettes for those who prefer to cook their own meals. Housekeeping services are available to maintain cleanliness and tidiness in each living space.
The community also boasts beautiful gardens and outdoor spaces where residents can relax and enjoy nature. Wi-Fi/high-speed internet is provided for convenience and connectivity.
Care services at Steele County Phns include 24-hour supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The dedicated staff also coordinates with health care providers to ensure comprehensive care for each resident. Medication management is provided to ensure proper dosing and administration.
To promote mental wellness, a specialized program is in place that includes activities designed to stimulate cognitive function and provide social interaction. The community also accommodates special dietary restrictions with customized meal preparation.
Transportation arrangements are made for medical appointments, allowing residents easy access to healthcare services. In addition, convenient transportation options are available for other needs within the area.
Residents can enjoy a variety of activities organized by the community or take part in resident-run initiatives. Scheduled daily activities provide opportunities for engagement and socialization.
With two nearby cafes, five parks, nine pharmacies, three physicians' offices, 26 restaurants, six transportation options, 13 places of worship, two theaters, and four hospitals nearby, Steele County Phns offers convenience in terms of proximity to essential services and recreational opportunities.
Overall, Steele County Phns provides a nurturing environment where residents can enjoy a comfortable and fulfilling lifestyle, supported by comprehensive care services and a range of amenities.
Steele County Phns is located at 635 Florence Avenue Box 890, Owatonna, MN 55060 in Steele County, Minnesota
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