3427 Central Avenue Ne, Minneapolis, MN 55418
For more information about senior living options: (866) 208-4318
Overall Review of Su Casa Home Care
Pros
He liked the staff, the activities, and the food.- He was well cared for.
- Richard was very helpful.
- Everyone who cared for Brian was appreciated.
Cons
The facility has mice and flies around residents’ food.- Residents are being treated like less than human beings.
- People are being discarded like trash.
- The building is infested with mice and other bugs; everything is outdated and old.
- It’s described as the worst place the reviewer has ever been.
- The head nurse has an awful attitude; she is snotty and rude.
- It’s advised that others should not send their family members there and should take their business elsewhere.
- There are claims that the facility takes all insurance and wants money too.
Review
This community is best suited for families operating on a tight budget who can tolerate a dated environment and uneven care, with the expectation of heavy family oversight. The recurring themes in feedback point to a facility that struggles with pest control, cleanliness, and consistent staffing, so suitability hinges on the ability to advocate vigorously for a resident’s daily needs. It is not a closed-door, reliable care option; it is a setting that demands active management and a willingness to intervene frequently to maintain basic standards.
Alternatives should be strongly considered for anyone prioritizing consistently clean conditions, respectful treatment, and dependable care delivery. In Minneapolis, better-rated communities with transparent operations, up-to-date facilities, and steady staffing are more likely to deliver reliable medication administration, engaging activities, and a consistently respectful atmosphere. For residents with moderate to high care needs, or for families uncomfortable with ongoing supervision and the risk of neglect or disrespect, exploring other options is a prudent move rather than investing long-term in this setting.
Pros are evident in isolated, positive experiences: some residents and their families report staff who are helpful, engaging activities, and meals that are not universally dismissed. A social worker cited as helpful and a few staff members who connect with residents demonstrate that genuine care can surface when the operation aligns, even if inconsistently. These threads show what the community could deliver in a best-case scenario, but they are outweighed by pervasive concerns raised by multiple reviews, including pests, aging infrastructure, and reports of dismissive or rude leadership and staff.
The practical path is to verify specific, objective controls before deciding. Request pest control logs and the latest health and safety inspections, and review the facility’s response plans for infestations and environmental upkeep. Inquire about staffing levels, turnover, and the med-pass process, how consistently medications are administered, by whom, and with what supervision. Tour with a critical eye: inspect cleanliness in common areas and dining rooms, observe interactions between staff and residents, and talk to several residents and families to gauge consistency and responsiveness. Demand a written care plan, clear escalation procedures, and a documented commitment to addressing ongoing environmental and care issues.
If proceeding, set concrete expectations and guardrails to protect the resident. Insist on a consistent care team rather than rotating aides, establish target response times, and require regular wellness checks documented in the chart. Push for transparent billing with a clear list of included services and any potential add-ons, and verify pest management is formalized with scheduled treatments and measurable results. Ensure ongoing staff training and a culture of respectful, resident-centered engagement, with easy access to leadership for issue resolution. These safeguards are essential to mitigate the risk that undercuts the potential positives.
Bottom line: Su Casa Home Care serves a very narrow band of families, those who can tolerate chronic operational volatility, aging facilities, and environmental concerns, while maintaining aggressive oversight. For most families, the combination of pest problems, reports of mistreatment or disrespectful attitudes, and inconsistent care quality significantly lowers this option’s value. In a market where multiple communities offer cleaner environments, more reliable med passing, and consistently compassionate staff, stronger alternatives are the prudent choice. If budget constraints dictate exploring options first and robust oversight is feasible, it may function as a temporary stopgap, but it should not be the default long-term plan.
21 resident community capacity
Assisted Living
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (10 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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