Martin Luther Manor Adult Day in Bloomington, MN

Pros

• The staff are kind, patient, and helpful.
• They saw her, got to know and love her, and made her feel cared for.
• Management listened to concerns and did their best to remedy issues.
• Martin Luther Campus is deeply committed to providing quality care for the people they serve.
• The campus offers engaging activities and lifelong learning opportunities that keep residents connected and happy.
• The staff are respectful and compassionate, delivering safe, high-quality care.
• Campus Club provides a safe, caring atmosphere where seniors can socialize and enjoy their time.

Cons

• The facility was severely understaffed, causing frequent delays and frustration for families.
• Residents were left waiting for help, with call buttons often unanswered or ignored.
• Nursing care was described as poor, with nails left dirty and showers occurring only once a week.
• Management was not consistently responsive, and many issues went unresolved.
• Some reviewers labeled the place horrible and even said it should be shut down.
• There were explicit allegations of patient neglect and unsafe practices, including medication and care lapses.
• At least one family described the conditions as inhumane and noted unsafe or inadequate treatment.

Review

Martin Luther Manor Adult Day in Bloomington is best suited for families seeking a faith-minded, community-centric campus where social engagement, meaningful activities, and person-centered care are central. It works well for seniors who need memory support or respite services and who value a setting that ties adult day programming to on-site therapy, nursing, and caregiving within a familiar campus atmosphere. The strongest case is for families willing to be active partners - visitors, advocates, and volunteers who help keep momentum on hard days. This is not a place designed for passive oversight; it rewards families who want a warm, relationship-driven environment with caregivers who know residents by name and treat their stories as part of daily care.

Those considering alternatives should note that reliability gaps can be a non-negotiable deal-breaker for some. Multiple reviews describe staffing shortages that translate into delayed assistance, missed call-bell responses, and uneven attention to daily needs like bathing or grooming. There are also accounts of meals and housekeeping lapses, and in some cases concerns about medication handling or transport. A few families report disagreements with management, or real safety worries around admissions, discharges, and neglect allegations. For residents with high acuity, complex rehab needs, or a strong preference for a strictly regimented clinical rehab setting, other facilities with more predictable staffing and tighter processes may be the wiser choice.

Despite the caveats, the pros here carry real weight. Across many stories, the staff come across as compassionate, patient, and genuinely invested in residents' well-being. Families repeatedly note caregivers who remember personal histories, celebrate milestones, and go out of their way to check in with loved ones. The campus offers a robust activity calendar and strong therapy options when available, including physical and occupational therapy, art, music, intergenerational programs, and even innovative offerings like virtual reality and a trishaw bike for outings. The environment - pleasant grounds, a sense of ceremony around services, and a culture that emphasizes dignity - contributes to a meaningful daily life for many residents and provides welcomed respite for families managing caregiving.

Yet the negatives are not easy to overlook. A notable portion of reviews point to ongoing staffing challenges that affect routine care: infrequent showers, limited grooming, nails left unaddressed, and concerns about the consistency of nursing attention. Food quality and meal service receive mixed feedback, and several accounts describe gaps in daily care tasks or the timely delivery of meds. Communication can be inconsistent, and a few families describe experiences that feel like neglect or mismanagement, including problematic discharge planning or disputed medical decisions. The spectrum is wide - from warm, person-centered moments to episodes that provoke formal complaints or cautionary notes to regulators. This creates a mixed reputation that prospective families must scrutinize against their own risk tolerance.

The resulting decision calculus leans toward a practical, engaged approach. For families who can mobilize ongoing advocacy and who prioritize a warm, community-oriented atmosphere, the campus's strengths - deep staff engagement, rich programming, and a setting that invites meaningful interaction - often outweigh episodic operating gaps. For memory care and respite-focused needs, residents can flourish when care teams communicate openly with families and leverage therapy and activity resources to sustain quality of life. The campus culture, including chaplain services and inclusive programming, supports dignity and continuity of care, which matters deeply for those who value a humane, relationship-driven environment.

Concrete next steps fuel a sound decision. Take multiple tours at different times and request candid conversations with frontline staff, program directors, and administrators. Observe meal service, therapy sessions, and how call bells are handled. Ask for current staffing ratios, turnover, and concrete plans to address any chronic gaps. Review recent state inspections and firsthand resident or family testimonials beyond online reviews to identify patterns. If reliable staffing, prompt responsiveness, and consistent daily routines are non-negotiable, consider alternatives with stronger day-to-day reliability. If a warm, engaged campus culture with accessible therapy and strong family involvement aligns with the family's expectations and capacity to advocate, Martin Luther Manor can deliver a deeply satisfying experience, albeit with careful due diligence regarding staffing and care consistency.

Physicians

• Fairview Clinics (1.6 miles)
• Minnesota Eye Consultants (1.8 miles)
• Sstar-Sports Specific Training & Rehab (3.1 miles)
• Endocrinology Clinic of Minneapolis (4.2 miles)
• Southwest Dermatology Specialist (4.5 miles)
• Southdale Pediatrics (4.8 miles)
• Southdale Pediatrics (5.1 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)

Transportation

• Mall of America LRT Station (2.3 miles)
• Delta Employee Bus Stop #1 (3.4 miles)
• Terminal 2-Humphrey (3.8 miles)
• TSA Checkpoint 1 (3.8 miles)
• Concourse F (4.6 miles)
• Minneapolis–Saint Paul International Airport (MSP) (4.7 miles)
• Terminal 1-Lindbergh (4.7 miles)

Restaurants

• Hazelwood Food and Drinks (2.4 miles)
• Culver's (2.8 miles)
• Taco Bell (2.8 miles)
• McDonald's (2.9 miles)
• Yankee Tavern (3.2 miles)
• Burger King (3.4 miles)
• Chick-Fil-A (3.7 miles)

Theaters

• Emagine Eagan (3.2 miles)
• 0705 Amc Southdale 16 (5.2 miles)

Cafes

• Panera Bread (3.2 miles)
• Starbucks (3.3 miles)
• Caribou Coffee (3.6 miles)
• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• Starbucks (4.7 miles)
• Panera Bread (5 miles)

Parks

• Central Park (4.2 miles)
• Centennial Lakes Park (4.6 miles)
• Taft Park (4.6 miles)
• Bossen Field (5.5 miles)
• Hyland Lake Park Reserve (5.7 miles)
• Lebanon Hills Regional Park (5.9 miles)

Hospitals

• Fairview Ridges Hospital (5.2 miles)
• Fairview Southdale Hospital (5.6 miles)