7200 France Avenue South #100-5, Edina, MN 55435
For more information about senior living options: (844) 490-3973
One reviewer notes that the doctors, nurses, and their team have been on top of the patient's health since day one and describes the care as great. Uma was friendly, thorough, and checked the patient's vital signs. Dr. Liston was friendly, caring, and a very good listener. The lab technician was proficient and friendly. The reviewer would highly recommend M Health at Southdale Medical Building, especially Dr. Liston. The clinic is next to the hospital with numerous specialists on site, and staff are treated with respect and kindness. Lab results were posted within six hours on My Chart.
They describe the care as absolutely horrible and doubt the clinic can even take their blood pressure. They allege the clinic double-billed them for a preventive visit and charged about a $500 bill for a routine test and related notes. They accuse the clinic of prioritizing profits over people and showing no regard for patients' time. They report extremely rude staff, including a front desk worker who chewed gum loudly. They say the clinic shifted from patient-centered care to a transactional model, with documentation treated as billable. They claim a doctor gave two different and opposite diagnoses within one day. They complain about waiting over three hours to be seen and that labs could not be done the same day because the schedule was booked. They say the intake nurse could not operate a pulsometer. They describe the DNP as doing little beyond reading notes and listening to heart/lungs, while prescribing a toxic medication despite reported reactions. They note it is almost impossible to reach anyone by phone to ask questions or re-schedule. They recount conflicting information about a Lakeville clinic having no laboratory, forcing a long return trip to another location. They claim a provider told them to stop a medication, but the order was not carried out, and notes were read out of order and incorrect. They state they canceled future appointments and lost trust in the clinic.What emerges from these reviews is a complicated portrait of a health system that many patients rely on yet frequently question. For some, the relationship with M Health Fairview clinics feels deeply harmed by experiences that touch both care and administration. A longtime patient begins by saying it's sad to read the negative replies because they don't reflect how they perceive the clinic, yet their own recollections echo a pattern of frustration. They describe encounters that range from positive, respectful, and thorough to alarming in any number of ways, suggesting that the experience can be dramatically different depending on which location, provider, or staff member you encounter. In one voice you hear appreciation for proximity to specialists and hospital infrastructure, while in another you hear dismay at a system that feels transactional, more focused on notes and bills than on patient-centered care.
Clinical care matters loom large in several accounts. One reviewer highlights an intake nurse who allegedly did not know how to operate a pulsometer, paired with a DNP who spent time simply reading notes, then prescribed a toxic medication to which the patient reacted noticeably - even after warnings. The patient describes a prevention visit that somehow escalated into billing issues and confusing documentation, including a claim that a pre-existing condition led to double-billed services. There are recurring concerns about safety and accuracy: notes read out of order, medication instructions that weren't followed, and disagreements about what the doctor actually advised. These episodes feed a sense that essential communications were not aligned and patient safety was at stake, even if individual clinicians may have good intentions.
Access to care and the ability to communicate with the clinic sit at the heart of another cluster of complaints. Reviewers report difficulty reaching anyone by phone to ask questions or reschedule appointments, a problem that compounds the sense of frustration when plans change or urgent questions emerge. There is also contention about the tone and behavior of front-desk staff - one reviewer recalls a check-in clerk "popping and chewing gum very loudly," which may seem petty in isolation but is described as part of a broader pattern of inattentive or unprofessional service. The sense of care slipping into something more transactional is reinforced by comments about "coding" that lacks understanding of medical necessity, and the impression that routine preventive care can balloon into billing practices that feel arbitrary or exploitative.
Financial and billing concerns run through many of the comments. Several reviewers describe routine checks and lab work being billed in ways that contradict expectations: a standard preventive visit with a cholesterol test, for example, is described as resulting in a separate lab charge plus a separate note; one reviewer tallies a $500 bill for what should have been basic preventive care. The frustration extends to itemized billing that goes unanswered after repeated requests, and to broader worries that "profits" are taking precedence over patient time and well-being. A sentiment that recurs is that the system has grown more complex, with multiple entities and billing streams that can blur responsibility and leave patients feeling penalized for trying to navigate their own care.
Wait times and service delivery add another layer of difficulty. There are accounts of extended delays in phlebotomy and lab draws, with patients waiting hours while the staff appears to be overwhelmed or disorganized. In one particularly charged instance, a patient describes waiting nearly two hours for a simple lab draw, with subsequent mentions of perceived discrimination and unfair treatment. The problem is not only the length of the wait but the sense that front-line staff and clinicians fail to acknowledge the impact of delays on patients' lives, duties, and health concerns. While some patients report negative experiences with specific staff members, others describe the opposite: quick, warm interactions with nurses and physicians who listened, explained, and engaged in a collaborative plan.
Amid the frustrations, there are clear counterpoints - moments of real care and competence that restore trust and hope. Several reviewers praise specific doctors and teams who stood out for their kindness, thoroughness, and patient-centered approach. One person writes with enthusiasm about a clinic near the hospital that hosts numerous specialists on site and notes consistent respect and kindness from the staff. A separate account highlights a positive experience with a new patient visit at a large Southdale location, where the nurse Uma was described as friendly and thorough, the physician Liston attentive and engaged, and the lab technician proficient. The same reviewer details prompt communication - lab results posted within hours - and expresses strong gratitude for a clinician who listened and provided actionable recommendations for diabetic, hypertensive, and lipid management. Such testimonials demonstrate that when care is well-coordinated and staff communicate clearly, patients feel valued and confident in the medical guidance they receive.
In another thread, the experiences range from cautious optimism to outright criticism of the system's boundaries and expectations. A patient recounts arriving for imaging and lab work only to be told a service location lacked a lab, forcing a long back-and-forth to complete essential orders in another city. The result is a full day's disruption, with the patient left uncertain about why the disjunction existed in the first place. Yet, in the same broad set of reviews, there are emphatic affirmations of the benefit of having the clinic closely linked to a hospital ecosystem, with the caveat that access, scheduling, and cross-location coordination must be seamless for it to work as intended.
Taken together, these accounts sketch a health system that can deliver compassionate, competent care in some moments while failing in others to meet basic expectations around safety, communication, and fairness. The strongest praise centers on clinicians who listen, explain, and partner with patients to chart a clear course of care, and on staff who demonstrate respect and efficiency during a visit. The strongest warnings come from those who feel unheard, misinformed, or financially Kendop-hurt by billing practices that seem opaque or duplicative, and from patients who experience long waits, mismanaged appointments, or inconsistent care across clinics. The overarching message is that a lot of good care happens in this network, but the experience is highly variable and often depend on which location you use, which provider you see, and how well the administrative infrastructure supports the clinical team in delivering timely, transparent, patient-centered care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Greater Heights Care in Edina, MN is a premier assisted living community that provides exceptional care and services to its residents. With a focus on promoting independence, comfort, and well-being, our community offers a range of amenities to enhance the quality of life for seniors.
Residents can enjoy their own fully furnished apartment with cable or satellite TV, Wi-Fi/high-speed internet access, and a small library for reading and relaxation. Our spacious dining room offers restaurant-style dining where delicious meals are prepared according to individual dietary restrictions. Additionally, our kitchenette allows residents to prepare light snacks or meals if desired.
Greater Heights Care provides comprehensive care services including 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our compassionate staff is trained in medication management and can assist with following diabetes diets. Moreover, we offer mental wellness programs to support the emotional well-being of our residents.
To promote social interaction and engagement, our community organizes resident-run activities as well as scheduled daily activities that cater to different interests and preferences. Residents can also take advantage of outdoor spaces such as gardens for leisurely walks or simply relaxing amidst nature.
Convenience is key at Greater Heights Care as we are located near numerous amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have access to everything they need within close proximity.
At Greater Heights Care in Edina, MN, we strive to create a warm and inclusive environment where seniors can thrive while receiving personalized care and support.
Greater Heights Care is located at 7200 France Avenue South #100-5, Edina, MN 55435 in Hennepin County, Minnesota
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