8125 France Avenue North, Brooklyn Park, MN 55443
For more information about senior living options: (844) 490-3973
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The manager Steve does a good job, goes out of his way to help every resident, and is always available when needed. Empowerment/Hidden Creek ranks in the top 25% of facilities, and its service providers are impressed with the atmosphere. The homes are clean, and the caregivers appear engaged with the clients. The administrative staff is very involved with day-to-day operations and has been a joy to work with, demonstrating strong standards and care for clients' needs. Roger and his team are working hard to deliver badly needed assisted living services for the mentally ill, with dedicated and passionate professionals who genuinely care for residents' well-being.
The company is described as deplorable with mistreatment of clients and a profit-driven mindset. It is alleged to engage in overbilling, noncompliance, undocumented employees, and outright neglect. The facility is said to be understaffed and poorly trained, with reports of unsupervised medication administration. Employees who report mistreatment are said to be forced to resign, indicating retaliation and a toxic work environment. The company allegedly mishandles payroll taxes, underpays staff, and cheats both employees and clients on housing and staffing. Residents are described as being underfed or fed low-quality food, with no Activities as claimed on the website. The firm is criticized as being too cheap and underfunded, with many employees not contributing effectively.There's a wide spectrum of experiences reported about Empowerment/Hidden Creek, ranging from high praise for individual leaders to serious accusations about the organization as a whole. On the positive side, several reviewers highlight the dedication and accessibility of certain managers. One person notes that Steve, in particular, does a good job by going out of his way to help every resident and being consistently available when needed. This impression paints a picture of a manager who truly cares about the people he serves and puts in extra effort to support both residents and staff.
Contrasting sharply with that view are accounts that describe the company as a deeply problematic organization when it comes to client care. A particularly strong critique labels Empowerment/Hidden Creek as "the most deplorable company" the reviewer has encountered in terms of client care. The reviewer accuses the organization of mistreatment, neglect, and a range of systemic failures - from overbilling and noncompliance to undocumented employees and inadequate food preparation and handling. They claim to have faced retaliation for reporting mistreatment, ultimately resigning because raising concerns to higher-ups and HR did not lead to improvements and even jeopardized their own job. In their view, the level of care and concern for clients at all levels appears severely lacking.
There is also a more mixed-to-positive account from someone who describes themselves as a service provider connected to Empowerment/Hidden Creek. This perspective is notably complimentary, stating that the facilities they've observed are clean and that caregivers are engaged with clients. The administrative staff are described as involved and cooperative, with a sense that the standards and care offered align with the needs of residents. This review suggests that at the micro level - inside certain homes or facilities - the operation can be well-run and attentive, at least from the view of a service provider who relies on their partnership with the organization.
Other reviews return to serious concerns, focusing on staffing and training deficits. One account describes a situation of understaffing and a lack of training, including a specific incident where the reviewer felt set up by a house manager and faced accusations about medication management that they felt were unfounded. There are allegations that medications were handed out without proper supervision and that residents could access extra meds, with little investigation into reported problems. This anecdote underscores fears about safety and accountability in medication handling and supervision, which can have severe consequences for resident well-being.
Additional complaints emphasize financial and procedural issues: employees are said to suffer from improper tax handling, poor pay, substandard housing, and inadequate staffing. The reviewer also uses strong language to express mistrust, claiming that the company prioritizes profit over people, that many employees are ineffective, and that residents have experienced assault or neglect, sometimes resulting in staff being let go or residents not being fed properly. They criticize the lack of activities that their website claims are part of the program, painting a picture of a facility that promises more than it delivers in terms of resident engagement and care.
Against these numerous negative sentiments, there is at least one statement that affirms the organization's mission, noting that Roger and his team are actively delivering assisted living services for the mentally ill. This portrayal describes a committed, compassionate group of professionals who sincerely care for residents' well-being. Yet even this positive remark is tempered by a separate line that labels the company as "way too cheap" and understaffed, hinting at structural limitations that could undermine even well-meaning efforts.
Taken together, the collection of reviews presents a highly polarized view of Empowerment/Hidden Creek. Some praise exemplary leadership on the ground and cooperative relationships with service providers, suggesting that certain homes or teams can deliver compassionate, attentive care. Others describe a troubling gap between the organization's stated standards and the lived reality experienced by residents, families, and some staff - ranging from understaffing and training failures to alleged mistreatment, safety concerns around medication management, retaliation against whistleblowers, and questions about financial practices. The overall impression is that outcomes vary widely by location, role, and individual leadership, with strong advocates for personal accountability and improved systemic safeguards clashing with stories of neglect and profit-driven pressures.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empowerment Healthcare 1 is an assisted living community located in Brooklyn Park, MN. Our community offers a range of amenities to ensure the comfort and convenience of our residents. Our dining room provides delicious meals prepared by our experienced staff. Each resident's apartment is fully furnished, and our beautiful garden and outdoor spaces allow for relaxation and enjoyment of nature. Housekeeping services are provided to maintain a clean and organized living space.
We understand the importance of staying connected, which is why we offer telephone and Wi-Fi/high-speed internet access in each apartment. Our dedicated team also provides move-in coordination to make the transition into our community as smooth as possible.
At Empowerment Healthcare 1, we prioritize the well-being and health of our residents. Our highly trained staff are available to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical care they require. For those with diabetes or special dietary restrictions, we offer diabetes diets and special dietary meal options.
Transportation can often be a concern for seniors, so we arrange transportation for medical appointments when needed. In addition to this, there are multiple cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for easy access to amenities outside our community.
We believe in fostering a vibrant community atmosphere at Empowerment Healthcare 1. We offer scheduled daily activities to keep our residents engaged and entertained. Whether it's socializing with other residents or attending events at nearby theaters or hospitals, there are plenty of opportunities for community involvement.
Empowerment Healthcare 1 provides a comfortable and supportive environment where residents can thrive while receiving personalized care and assistance.
Empowerment Healthcare 1 is located at 8125 France Avenue North, Brooklyn Park, MN 55443 in Hennepin County, Minnesota
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