8125 France Avenue North, Brooklyn Park, MN 55443
For more information about senior living options: (866) 208-4318
Overall Review of Empowerment Healthcare 1
Pros
The manager Steve does a good job.- Steve is always available to help residents when they need him.
- Empowerment/Hidden Creek ranks in the top 25%.
- The homes are clean.
- The caregivers appear to be engaged with the clients.
- The administrative staff is very involved in day-to-day operations.
- The staff are a joy to work with.
- The standards they set, along with their care and concern for the clients' needs, are well demonstrated.
- The atmosphere is impressive.
- Roger and his team are working hard to deliver assisted living services for the mentally ill.
- The team is composed of dedicated and passionate professionals who genuinely care for residents' well-being.
Cons
The company is the most deplorable in terms of client care.- They urge people to keep loved ones out of these facilities.
- The standard of care is nearly inhumane.
- They engage in overbilling, noncompliance, undocumented employees, and outright neglect.
- The facility is understaffed and untrained.
- Medications are handed out without supervision, with reports of extra meds.
- They are untrustworthy and profit-driven; many employees do nothing.
- Residents have been assaulted and the facility threw out the claimant.
Review
This community is best suited for families that value a highly accessible, manager-driven operation and want to see a hands-on administrative presence in daily care. The standout asset is leadership that appears consistently available, specifically, a manager who goes out of his way to help residents and a management team that stays engaged in day-to-day needs. For families who can tolerate variability in staffing and budget pressure, this setting offers a sense of personal accountability from the top and a relatively clean, orderly environment where caregivers are described as engaged. It is not a fit for those seeking a seamless, fully compliant, and uniformly resourced program with flawless execution from the start.
Those considering alternatives should note the red flags that appear in multiple accounts. When risk tolerance is high, the facility’s focus on leadership visibility may suffice, but for families prioritizing strict regulatory compliance, predictable staffing, and consistently high-quality care, this community raises serious questions. Allegations range from overbilling and undocumented staff to outright neglect and unsafe medication practices. Potential residents with complex medical or behavioral needs, or families needing airtight oversight and documentation, may be better served by options with a more uniform staffing model and clearer accountability.
On the positive side, several sources describe clean, well-maintained homes and caregivers who appear genuinely engaged with residents. Administrative leadership is portrayed as involved in daily operations, and the presence of a proactive manager can translate into more responsive problem-solving and communication. There is also a narrative from a service provider perspective that highlights dedication among staff and a commitment to addressing residents’ needs, suggesting that when systems function, the care environment can feel attentive and supportive. For some residents, that combination of clean surroundings and visible leadership can translate into meaningful daily stability.
Yet the cons carry substantial weight in a decision calculus. Persistent concerns about understaffing, inconsistent training, and medication handling create real safety and quality risks. Reports of unsupervised medication practices, the possibility of extra medications, and accusations of inadequate supervision weigh heavily against the overall impression. Financial and employment integrity concerns, such as misclassification of taxes, questionable housing provisions, and payroll treatment, undercut trust in the operation and raise practical questions about contracts, billing practices, and long-term stability. Add to this the allegation of assault and subsequent eviction, and the picture shifts from hopeful to alarming for families prioritizing safety and predictable routines.
The key is to weigh the tangible positives against the serious, recurring concerns and decide whether leadership, engagement, and a cleaner environment can compensate for systemic risks. The manager’s responsiveness and the admin team’s involvement can offer a degree of reassurance and a platform for quick issue resolution if families stay actively involved. However, the breadth and seriousness of the reported problems, particularly around staffing adequacy, training gaps, and medication oversight, mean this community struggles to deliver consistently across all essential care dimensions. For families with tight oversight capabilities, there may be a path to workable arrangements, but for those seeking a stable, safety-first environment, caution is warranted.
Bottom line: this community can work for families who are comfortable anchoring care around a strong, present manager and who plan to remain deeply engaged in caregiving oversight, weighing each month’s budget and care plan against ongoing operations. For others, especially those needing rigorous compliance, dependable staffing ratios, and proven safeguards around medications and safety, alternatives are strongly recommended. Prospective families should insist on detailed, provider-wide answers about staffing levels, training programs, medication protocols, and incident histories, and should interview current residents and families to gauge whether the day-to-day reality aligns with the advertised care philosophy.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (16 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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