Empowerment Hc Kristens House

Pros

• The manager Steve does a good job and goes out of his way to help every resident and is always there when they need him.
• Roger and his team are working hard to deliver badly needed assisted living services for the mentally ill, with dedicated and passionate professionals who genuinely care for residents' well-being.
• The homes are clean, and the caregivers appear to be engaged with the clients.
• The administrative staff is very involved with day-to-day operations and has been a joy to work with; the standards they set and the care and concern for the clients' needs are well demonstrated.
• Empowerment/Hidden Creek ranks in the top 25% of facilities the reviewer has visited (about 400).
• The reviewer has been impressed with the atmosphere at Empowerment/Hidden Creek facilities.

Cons

• The company is described as deplorable in client care and negligent toward residents.
• Overbilling and non-compliance are alleged practices from top to bottom.
• There is a reported lack of food handling training and basic meal preparation standards.
• Undocumented employees are used and clients are neglected.
• Reporting mistreatment allegedly led to resignations due to retaliation by management.
• The organization is grossly understaffed and poorly trained, with unsafe medication handling and no investigations into med discrepancies.
• They are accused of underpaying staff and cheating employees and clients on housing and adequate staffing, prioritizing profit over care.
• Residents report not being fed properly, cheap meals, and a lack of activities as advertised.

Review

The collection of reviews paints a highly uneven portrait of Empowerment/Hidden Creek, spanning from shining praise to grave accusations. On the one hand, there are voices that describe a well-run operation with caring leadership and professional staff; on the other, there are accounts of neglect, mismanagement, and financial or operational practices that raise serious red flags. Taken together, the reviews suggest a company whose day-to-day experience can vary dramatically depending on location, management, and the particular staff members involved.

One recurring thread of praise centers on a manager named Steve. According to at least one reviewer, Steve "does a good job," going out of his way to help every resident and always being available when needed. This positive appraisal emphasizes attentiveness, responsiveness, and a willingness to assist residents, painting Steve as a standout in an otherwise challenging care environment. The tone here is notably different from the harsh criticisms found elsewhere, underscoring that some residents and families feel well-supported and confident in the leadership on their particular site.

Conversely, another set of reviews describes Empowerment/Hidden Creek in starkly negative terms. One reviewer labels it the most deplorable company they have encountered regarding client care, alleging a pattern of mistreatment, neglect, and multiple systemic failures. The list of alleged issues is extensive: overbilling, non-compliance, a lack of basic training in food preparation, undocumented employees, and general neglect of clients. The reviewer claims to have documented mistreatment both of clients and staff, and to have faced retaliation - being forced to resign for reporting concerns. The language is forceful and condemning, ending with a firm warning to stay clear of the facilities. Such a perspective portrays a drive toward profit at the expense of safety and humane care, with personal sacrifice attached to doing the right thing by reporting problems.

In the middle ground, another account from a service provider positions Empowerment/Hidden Creek in a more favorable light. The provider describes being in about 400 facilities and ranks this company in the top 25% of those experiences. They report clean homes, engaged caregivers, and administrative staff who are deeply involved in day-to-day operations. The positive emphasis here is on standard-setting and genuine care for client needs, suggesting that the delivered care can be high-quality under the right circumstances and leadership.

Yet, there are equally concerning narratives from other providers about understaffing and insufficient training. A reviewer recounts feeling inadequately prepared, feeling set up by a house manager, and being told they had claimed the wrong meds when the real issue seemed to be medication handling. The account describes a troubling pattern: medications handed out without adequate monitoring of whether clients actually take them, the possibility of unsupervised self-administration of meds, and even reports of extra meds and inconsistent investigations when discrepancies arise. This testimony highlights real safety risks and a culture where routine checks and accountability may be lacking, at least in the eyes of the writer.

Further complicating the picture are allegations about employment and fiscal practices. One reviewer accuses the company of failing to file federal tax returns correctly, paying poorly, and cheating employees and clients on housing and adequate staffing. The seriousness of such claims cannot be ignored, as they touch on legal compliance and the fundamental integrity of the organization. In a separate but equally disturbing anecdote, a reviewer says they were assaulted by another resident and were subsequently thrown out by the facility, coupled with complaints about insufficient food and a lack of activities promised on the website. Taken together, these points cast doubt on safety, well-being, and engagement for residents under certain circumstances.

There is also a brief, contrasting note of advocacy. A reviewer mentions Roger and his team, describing them as working hard to deliver much-needed assisted living services for the mentally ill. They praise the team's dedication and the genuine care shown for residents' well-being. This positive voice suggests that, beyond the structural and process concerns described elsewhere, there are individuals within the organization who are deeply committed to making a difference in residents' lives.

Finally, another overarching sentiment from the collection is that the company battles with cost-cutting pressures that manifest as understaffing and questionable resource allocation. Phrases like "company is way too cheap, and understaffed" surface repeatedly, implying that financial constraints may be driving staffing decisions and impacting the quality of care. The tension between financial realities and high-quality, consistent resident care seems to be a common undercurrent across several reviews.

In sum, the reviews present a spectrum of experiences that range from commendable leadership and engaged caregiving to serious concerns about safety, training, and ethical business practices. Some residents and staff report attentive managers and clean, well-run environments; others allege neglect, maltreatment, improper medication handling, retaliation for whistleblowing, and questionable financial and employment practices. The most constructive takeaway is that experiences appear highly variable and likely depend on specific site leadership, staffing levels, and the responsiveness of administration. Anyone considering Empowerment/Hidden Creek would do well to investigate a particular location carefully, seek up-to-date references from current residents or families, and inquire directly about staff training, medication safety protocols, and how the facility handles complaints and compliance.

This part of Brooklyn Park, Minnesota, offers a range of amenities and services that may be appealing for seniors looking to live in the area. There are several pharmacies located within a short distance, making it convenient to access medication and healthcare supplies. Additionally, there are various physicians' offices nearby for medical care needs. For leisure and dining options, there are a variety of restaurants available such as Culver's and McDonald's, as well as cafes like Caribou Coffee and Starbucks. Outdoor enthusiasts can enjoy the nearby parks like Pinebrook Park and Twin Lake Beach Park for relaxation or recreational activities. In case of emergencies, Unity Hospital is located within a reasonable distance. Overall, this neighborhood provides a mix of essential services, dining options, and recreational opportunities that may be suitable for seniors looking for a vibrant community to call home.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Hy-Vee Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Park Nicollet Clinic (3.1 miles)
• Walgreens (3.6 miles)

Physicians

• Eyeklinic of Edinburgh (1.3 miles)
• Suburban Radiologists (2.6 miles)
• Aesthetic Reconstructive Plastic Surgery (3.6 miles)
• Fairview Fridley Clinic (3.7 miles)
• Northwest Family Physicians PA (3.8 miles)
• Northtown Mall (3.9 miles)
• Eye Care Center (4.7 miles)

Restaurants

• White Castle (1.3 miles)
• Culver's (1.6 miles)
• McDonald's (1.6 miles)
• Wahlburgers (2.1 miles)
• Raising Cane's Chicken Fingers (2.2 miles)
• Panchero's Mexican Grill (2.3 miles)
• McDonald's (2.3 miles)

Parks

• Pinebrook Park (1.7 miles)
• Twin Lake Beach Park (4.3 miles)
• Silverwood Park (6.5 miles)
• Pennisula Park (6.8 miles)

Hospitals

• Unity Hospital (3.8 miles)

Cafes

• Caribou Coffee (3.8 miles)
• Caribou Coffee (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (5.8 miles)
• Starbucks (7.1 miles)
• Caribou Coffee (7.3 miles)

Places of Worship

• Fridley United Methodist Church (4 miles)
• Ephiphany Catholic Church (4.7 miles)
• Elim Church Center (5.2 miles)

Theaters

• AMC Coon Rapids 16 (4.3 miles)