Elimarc Healthcare Network, Inc in Brooklyn Park, MN

Pros

• They discuss options and tailor solutions for their clients.
• They bring several wheelchairs to try out and deliver the chosen one in under a week.
• They make signing papers and paying over the phone easy and efficient.
• They are friendly, helpful, and incredibly knowledgeable about addressing specific issues.
• Wesley is professional and kind.
• The technician goes above and beyond, fixes issues promptly, and even installs needed parts.
• They are good at getting back to customers and responding promptly.
• They provide prompt service and accommodate every need.
• They are dependable, with fast, reliable customer service.

Cons

• Reliable Medical is not reliable at all.
• They describe absolutely horrible customer service.
• The staff are incompetent and rude and don't care about customers.
• They experienced long delays, including over a month for a service call, with poor communication.
• They report being hung up on and given unhelpful explanations.
• They received incorrect or missing equipment and unfulfilled orders.
• The billing and account handling are chaotic, with misapplied payments and sudden collections.
• The company's drivers are rude and unprofessional.
• The company used to be amazing, but now customers feel they don't care.
• They advise others not to use Reliable Medical.

Review

Elimarc Healthcare Network in Brooklyn Park is best suited for families managing mobility and respiratory equipment at home who value hands-on, personal service from a small, approachable team. The standout appeal lies in in-home assessments, where technicians measure, test, and fit devices on the spot. Wheelchairs, oxygen equipment, and CPAP supplies can be trialed in the living room before decisions are made, then delivered and set up quickly. When the team clicks, the service feels remarkably intimate: reps bring options to the home, staff like Wesley diagnose and recheck chairs, and installations proceed with clear explanations and follow-through. The ability to complete paperwork remotely and sign off by email can save time for busy caregivers, reinforcing the practical benefits of a hand-held, in-person approach.

However, this community is not ideal for households that demand airtight reliability and consistently smooth logistics. A recurring pattern across reviews is uneven scheduling, long hold times, and billing uncertainties. Some families report waits of weeks for a service call, miscommunications about insurance, or orders canceled without satisfactory explanations. In other words, operational stability is variable, and the difference between a great visit and a frustrating delay often hinges on which staff member is on duty. For those who cannot tolerate unpredictable timelines, alternatives with stronger centralized processes may be the wiser path.

The core positives - hands-on home fitting, technician-led problem solving, and a culture of responsiveness when issues arise - do offset several notable drawbacks, but only to a point. When a chair issue is resolved in a single visit, or when a delivery arrives with the right parts and proper adjustments, the outcome is transformative, restoring independence and daily functioning. The flipside is that the same reviews recount missing calls, incorrect parts, and repeated deliveries that drag on for weeks. The reliable parts of the service create real value, yet the benefits can feel compromised by backlogs and inconsistent communication that undermine trust during time-sensitive needs.

Operational friction shows up most clearly in the back-office and scheduling arena. Timeframes for equipment delivery, backorders, and insurance hurdles can leave critical gaps in care. There are accounts of incorrect machines or accessories, billing disputes, and residents waiting far too long for replacements or repairs. Customer interactions range from genuinely helpful to discouraging, with some staff praised for courtesy and knowledge and others criticized for impoliteness or neglect. This inconsistency makes it hard to rely on steady performance, which is essential for anyone balancing health needs, caregiver responsibilities, and a fixed budget.

For families weighing options, a disciplined, proactive approach is essential. Insist on a named point of contact, a written service schedule with explicit lead times, and a clear escalation path for delays or misorders. Confirm parts availability and the expected delivery window for any critical equipment, and push for proactive updates rather than reactive calls. Consider maintaining a secondary supplier on standby for time-sensitive needs, and seek references from other local families to gauge current consistency. Those who prize personalized service and rapid in-home support but can tolerate occasional hiccups will often find value here; those who require unwavering reliability should screen for providers with stronger, more scalable process controls.

Bottom line: Elimarc Healthcare Network offers a compelling, hands-on approach that can produce outstanding, personalized care when everything aligns. For families prioritizing in-home fitting, direct technician support, and clear, same-day problem-solving, it remains a viable choice. Yet reliability gaps, scheduling volatility, and occasional billing and parts issues cannot be dismissed. If predictability and streamlined logistics are non-negotiable, exploring alternatives with more robust process discipline is prudent. The decision hinges on balancing the appeal of a highly individualized, in-person service against the demand for dependable, fall?back operations that keep care moving smoothly without frequent disruptions.

This part of Brooklyn Park, Minnesota, offers a convenient and diverse selection of amenities for seniors considering the area for living. With multiple pharmacies such as Walgreens and CVS nearby, accessing necessary medications and healthcare supplies is easily manageable. There are also various dining options available, ranging from fast-food chains like McDonald's to sit-down restaurants like Wahlburgers and Route 47 Pub And Grub. Additionally, the proximity to parks like Pinebrook Park provides opportunities for outdoor activities and relaxation. For medical needs, Unity Hospital is within a reasonable distance, as well as several physician offices and clinics. Places of worship such as Fridley United Methodist Church and Epiphany Catholic Church offer spiritual support within the community. Overall, this neighborhood in Brooklyn Park offers a range of conveniences that could enhance the quality of life for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Hy-Vee Pharmacy (2.5 miles)
• Park Nicollet Clinic (2.8 miles)
• Walgreens (3 miles)

Physicians

• Eyeklinic of Edinburgh (0.8 miles)
• Suburban Radiologists (3 miles)
• Aesthetic Reconstructive Plastic Surgery (3.1 miles)
• Fairview Fridley Clinic (3.1 miles)
• Northtown Mall (3.5 miles)
• Northwest Family Physicians PA (4 miles)
• Eye Care Center (4.2 miles)

Restaurants

• McDonald's (1.1 miles)
• Culver's (1.6 miles)
• White Castle (1.8 miles)
• Wahlburgers (2.6 miles)
• Raising Cane's Chicken Fingers (2.6 miles)
• Panchero's Mexican Grill (2.7 miles)
• Route 47 Pub And Grub (2.8 miles)

Parks

• Pinebrook Park (1.8 miles)
• Twin Lake Beach Park (4.3 miles)
• Silverwood Park (6 miles)
• Pennisula Park (7.1 miles)

Hospitals

• Unity Hospital (3.2 miles)

Places of Worship

• Fridley United Methodist Church (3.4 miles)
• Ephiphany Catholic Church (4.8 miles)
• Elim Church Center (5.1 miles)

Cafes

• Caribou Coffee (3.8 miles)
• Starbucks (4 miles)
• Caribou Coffee (4 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)

Theaters

• AMC Coon Rapids 16 (4.1 miles)