Elimarc Healthcare Network, Inc

Pros

• Reliable Medical makes it easy to try equipment and complete purchases remotely.
• The staff are friendly, helpful, and incredibly knowledgeable.
• Wesley is professional and kind, promptly addressing wheelchair issues and ensuring everything is in order.
• The technician went above and beyond, adjusting the armrest and installing brackets for lights on the power chair.
• The technicians are very knowledgeable and intuitive, and they listen to customers to solve issues.
• Reliable Medical provides prompt service and accommodates customer needs, with Cindy shipping orders the same day and delivering within a couple of days.
• Getting a new powered wheelchair went smoothly.
• Adam, Nick, and the support team are efficient and communicate the same day.

Cons

• One reviewer stated that the medical system is broken and Reliable Medical is the reason, noting canceled orders, no contact, and being hung up on.
• Another reviewer described absolutely horrible customer service, including receiving the wrong CPAP supplies and a poor return process.
• A reviewer reported that a staff member hung up on them during a call, indicating dismissive customer service.
• A customer criticized the billing system, saying they were sent to collections for a balance that had already been paid and that payments were misapplied.
• A reviewer waited over a month for a service call, with insurance delays and little follow-up.
• A reviewer complained about rude phone interactions and inconsistent responsiveness between locations.
• Another reviewer described prolonged parts issues, with months passing and the correct part never delivered, plus repeated billing problems.

Review

Reliable Medical seems to elicit a broad spectrum of experiences, with many customers praising the company for in-home evaluations, quick turnaround, and capable, friendly staff, while a smaller number of reviewers report frustrating delays, miscommunications, and billing hassles. On the positive side, families describing in-depth assistance say that representatives come to the home to measure, assess, and try out equipment in person, which often leads to fast, smooth procurement. One account notes a representative who measured a patient at a nursing home, discussed the best options, and brought several wheelchairs for trial. After choosing a model, the wheelchair was delivered in under a week, with the entire ordering and payment process completed remotely - signing papers by email and paying over the phone. The process is portrayed as efficient and surprisingly simple, allowing families to obtain what they need without prolonged in-person visits.

Many reviewers highlight the quality and demeanor of staff. Wesley is singled out for professionalism, kindness, and quick action - whether fitting a son's wheelchair, inspecting the chair after a repair, or simply being pleasant to talk with. Other technicians and representatives receive similar praise for being courteous, knowledgeable, and proactive. Several accounts emphasize that staff listen carefully to concerns, fix issues promptly, and verify that everything is functioning correctly after repairs or adjustments. The sentiment is that the people at Reliable Medical are the strongest asset - well-trained, personable, and committed to getting equipment set up to meet individual needs, often going the extra mile to ensure things are working optimally.

In addition to wheelchairs, customers repeatedly mention Reliable Medical's responsiveness with oxygen and CPAP equipment, as well as daily supplies. Positive notes describe prompt service for portable oxygen units and home units, with many mentioning same-day shipping for canulas and other consumables. Cindy, in particular, is acknowledged for efficient fulfillment of orders. A customer with CPAP experience commends ongoing reliability and consistent communication from Adam, Nick, and their support team, noting that clear and timely updates are essential for someone with a fast-paced job. However, there are also reports of more complicated CPAP-related interactions, including a couple of instances where transfers between providers or access to device data caused friction or delays.

Scheduling and communication experiences are a mixed bag. On one hand, several reviews describe smooth, timely appointments and maintenance visits, with technicians arriving on time, performing thorough assessments, and explaining what will happen next with insurance approval or parts availability. On the other hand, other customers report longer-than-expected wait times for service calls and unclear explanations about insurance or billing. One reviewer mentions waiting over a month for a service visit and encountering insurance-related delays during follow-up communications, while another notes that certain calls were met with frustrating hold times and inconsistent explanations about why an order or service could not proceed.

Not all experiences were positive, and a number of customers recount significant disappointments. Some describe major missteps, such as orders not being completed or canceled without clear communication, or having to relaunch the process after lengthy holds and delays. A common thread in these accounts is a sense that the system can feel disconnected: orders canceled due to insurance coverage issues, lack of proactive updates, and insufficient explanations about why certain items aren't stocked or why a particular piece of equipment isn't moving forward. There are also explicit complaints about customer service on the phone, including a few encounters described as rude or unhelpful, and at least one case where a billing misalignment led to collections pressure even though payments had been made.

Overall, Reliable Medical emerges as an organization with strong, capable personnel who often deliver excellent, hands-on service and reliable equipment setup. The high points emphasize in-home measurements, hands-on trial experiences, rapid delivery, and a culture of attentiveness and problem-solving from the techs and support staff. Yet the narrative is tempered by practical challenges - especially around scheduling, insurance hurdles, billing practices, and some inconsistent customer service experiences - that can color a customer's overall impression. For prospective customers, the takeaway is clear: expect very solid, knowledgeable field staff and responsive equipment support, but also be prepared for administrative hurdles that can affect timing and communication, particularly around insurance approvals and order fulfillment.

This part of Brooklyn Park, Minnesota, offers a convenient and diverse selection of amenities for seniors considering the area for living. With multiple pharmacies such as Walgreens and CVS nearby, accessing necessary medications and healthcare supplies is easily manageable. There are also various dining options available, ranging from fast-food chains like McDonald's to sit-down restaurants like Wahlburgers and Route 47 Pub And Grub. Additionally, the proximity to parks like Pinebrook Park provides opportunities for outdoor activities and relaxation. For medical needs, Unity Hospital is within a reasonable distance, as well as several physician offices and clinics. Places of worship such as Fridley United Methodist Church and Epiphany Catholic Church offer spiritual support within the community. Overall, this neighborhood in Brooklyn Park offers a range of conveniences that could enhance the quality of life for seniors looking to settle in the area.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Hy-Vee Pharmacy (2.5 miles)
• Park Nicollet Clinic (2.8 miles)
• Walgreens (3 miles)

Physicians

• Eyeklinic of Edinburgh (0.8 miles)
• Suburban Radiologists (3 miles)
• Aesthetic Reconstructive Plastic Surgery (3.1 miles)
• Fairview Fridley Clinic (3.1 miles)
• Northtown Mall (3.5 miles)
• Northwest Family Physicians PA (4 miles)
• Eye Care Center (4.2 miles)

Restaurants

• McDonald's (1.1 miles)
• Culver's (1.6 miles)
• White Castle (1.8 miles)
• Wahlburgers (2.6 miles)
• Raising Cane's Chicken Fingers (2.6 miles)
• Panchero's Mexican Grill (2.7 miles)
• Route 47 Pub And Grub (2.8 miles)

Parks

• Pinebrook Park (1.8 miles)
• Twin Lake Beach Park (4.3 miles)
• Silverwood Park (6 miles)
• Pennisula Park (7.1 miles)

Hospitals

• Unity Hospital (3.2 miles)

Places of Worship

• Fridley United Methodist Church (3.4 miles)
• Ephiphany Catholic Church (4.8 miles)
• Elim Church Center (5.1 miles)

Cafes

• Caribou Coffee (3.8 miles)
• Starbucks (4 miles)
• Caribou Coffee (4 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)

Theaters

• AMC Coon Rapids 16 (4.1 miles)