7628 Zane Avenue N, Brooklyn Park, MN 55443
For more information about senior living options: (844) 490-3973
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Dr. Cassandra Garcia and Dr. Kathleen Pfaff are amazing; they take time to listen and problem-solve, and patients don't feel rushed. The nurses, including Linda, are absolutely amazing and make visits comfortable and reassuring. The nurse checking in is outstanding and respects patient preferences, such as opting out of weighing. Dr. Mary Erickson is amazing and takes time to explain treatment plans and options without rushing. The pediatric care is awesome, with friendly, professional, and empathetic staff. The clinic is very clean and easy to locate. The scheduling process is quick and easy, with same-day appointments available.
The front desk staff were rude and unkind toward patients. The clinic's administration and billing were repeatedly described as incompetent and unprofessional. Billing charged hospital-style fees for simple clinic visits and produced unexplained "mystery charges." Some nurses were described as having bad attitudes and being unnecessarily rude during care. Appointments were canceled or rescheduled without proper notice, causing confusion. Front desk staff canceled or altered appointments without patient consent, reflecting poor customer service. Amy Skroch was accused of gaslighting and talking down to patients. A doctor was accused of ignoring patient requests and inducing labor without consent. Billing and insurance communications were perceived as unethical and unclear, leaving patients unsure what charges were for.Multiple people describe a health network with a wide spread of experiences across its locations. On one side, there are family physicians and specialists who take time to listen, explore options, and genuinely empathize with patients. Dr. Cassandra Garcia and Dr. Kathleen Pfaff are singled out as especially attentive and thorough, with patients feeling heard, not rushed, and helped to understand treatment plans and options. One patient credits Dr. Erickson with the same level of care and clarity, noting that these providers "took their time," answered questions, and treated them as a partner in their health. A nurse labeled as outstanding provided a calming presence during a visit, explaining consent clearly and making sure the patient was comfortable. These stories reflect a core strength of the network: when a patient connects with clinicians who listen and problem-solve, the experience can be deeply positive and reassuring.
However, there is a contrasting undercurrent of frustration that runs through many accounts, centered on the administrative and front-end portions of the clinics. A recurring theme is rude or unwelcoming behavior from front desk staff, who are described as lacking kindness, being abrupt, or acting as if patients were an inconvenience. Several reviewers recount tense interactions at check-in or with receptionists about seemingly routine issues like insurance verification, registration, and check-in status. In at least one instance, a patient reports that a staff member was shouting after a miscommunication about where to go in the building. In another case, a supervisor was not present, and the patient felt that the entire front-office group behaved similarly toward patients. The effect is cumulative: when the first impression is unfriendly or unhelpful, it colors the rest of the visit, even if the clinical care itself is solid.
Scheduling and communication problems crop up repeatedly in the testimonials. Reviewers report canceled appointments without consent or notification, MyChart or scheduling systems failing to reflect the correct dates, and last-minute changes that leave patients scrambling. One person describes a situation where an appointment scheduled weeks in advance could not be found in MyChart and later appeared canceled, with no outreach from staff. Another patient notes that even after checking in by text or MyChart, a therapist or clinician's timing or location would change without clear notification. When patients attempt to get clarity or assistance, they describe inconsistent support from staff and a perception that scheduling and billing processes are out of sync with actual care needs.
Billing and insurance issues appear as a pervasive point of contention. Several reviewers complain about hospital or clinic fees tacked onto bills that don't seem to correspond to services rendered, with one patient facing a nearly $400 charge labeled "Health Clininc" after a simple covid test and co-pay was met by insurance. In another tale, verified insurance information was not reliably applied, and attempts to resolve the discrepancy stretched over months with inconsistent explanations from different representatives. These billing problems frequently intersect with scheduling and care delivery, reinforcing a sense that administrative processes - not medical care - are driving up costs and eroding trust in the system. A reviewer even notes working in a competing medical administration role and still finds the billing miscommunication and charges unacceptable, emphasizing that the issue is widespread and not limited to a single location.
The reviews also reveal moments of positive, location-specific praise. Some patients report clean, accessible facilities with easy navigation, and several note that they have had good experiences during visits for vaccinations or routine care. There are mentions of compassionate care in pediatric settings and favorable impressions of hospital-affiliated services in the broader network. One reviewer highlights a nurse who helped take the edge off a blood draw, showing empathy and patience, while another patient says the pediatric department is "awesome" and the care team is friendly and professional. These anecdotes illustrate that, despite systemic administrative issues, high-quality clinical care can and does occur, and patients value those moments of genuine care.
The overall picture is mixed but clear. When the clinicians invest time, explain options, and treat patients with respect and empathy, the care experience shines and patients feel supported. Conversely, when the administrative and front-desk aspects fail - through rude interactions, scheduling chaos, and opaque billing - patients walk away frustrated and hesitant to return, even if their medical needs were met. Several reviewers explicitly state they would not return or would caution others to proceed with caution, especially given past difficulties with billing or with the front desk. Still, others insist that the medical staff and the treatment approach are worth seeking out, underscoring that the human element of care varies widely within the same network.
For anyone considering care within these clinics, it may be wise to prepare for a dual reality: you may encounter excellent clinical care from attentive doctors and compassionate nurses, but you also may face inconsistent administrative experiences. If you do choose to proceed, it could help to confirm appointment details and coverage in advance, keep copies of all communications, and don't hesitate to request a supervisor or a different front-desk contact if you sense a communication gap or a lack of courtesy. The consistent thread across the accounts is that the patient-provider relationship can be profoundly positive when clinicians listen and engage thoughtfully, but it can be undermined by administrative friction and inconsistent customer service.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Dominion Healthcare Services in Brooklyn Park, MN is an assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling living experience for its residents. The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and housekeeping services to maintain a clean and comfortable living environment.
Residents can enjoy their meals in the dining room or have the option of restaurant-style dining, with special dietary restrictions taken into consideration. There is also a small library for residents to relax and engage in quiet activities.
The care services at Dominion Healthcare Services are designed to meet the individual needs of each resident. With 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers, the staff ensures that residents receive the necessary support to maintain their independence.
The community also provides medication management to ensure the proper administration of medications according to individual prescriptions. Additionally, there is a mental wellness program in place to promote emotional well-being among residents.
Dominion Healthcare Services is conveniently located near various amenities and services. With three cafes, two parks, and multiple pharmacies nearby, residents have easy access to recreational activities and essential resources. In case of medical needs, there are seven physicians located close by for convenient healthcare access. Furthermore, there are numerous restaurants nearby for residents who wish to dine out occasionally. For those seeking spiritual nourishment, there is also a place of worship nearby.
Overall, Dominion Healthcare Services offers a comprehensive range of amenities and care services tailored to meet the unique needs of each resident while providing them with opportunities for socialization and engagement within the community.
Dominion Healthcare Services is located at 7628 Zane Avenue N, Brooklyn Park, MN 55443 in Hennepin County, Minnesota
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