Weiner Memorial Medical Ctr

Pros

• Dr. Gerber is described as considerate, thorough, efficient, compassionate, and trustworthy.
• He comforted the patient's daughter and supported their treatment choices without pressuring them.
• The ER doctor is consistently described as great and thorough.
• The nursing staff are extremely friendly and always ready to help.
• The maternity team is absolutely fantastic, delivering a healthy baby safely.
• The hospital staff have consistently shown compassion and kindness over many years.
• Some reviewers described the staff as angels.

Cons

• The staff were slow and delayed taking vitals and information before discharge.
• Dr. Gerber was described as rude and dismissive toward a disabled patient.
• A patient felt their pain was ignored and was repeatedly asked to rate their pain, implying discrimination.
• Wait times were described as ridiculous and the staff as not caring about patients.
• Newborn labs were mishandled, with multiple failed blood draws and a lack of qualified personnel to handle newborns.
• The facility was said to not take seizures seriously or escalate care when needed.
• A reviewer stated that Avera Marshall is "trash" and would not recommend it.

Review

The collection of reviews for Avera Marshall presents a strikingly mixed portrait of the hospital and its people. On one hand, there are glowing stories of compassionate, thoughtful care from specific clinicians and teams; on the other hand, there are numerous accounts of frustration, perceived neglect, and difficulty navigating pain management and wait times. Taken together, they reveal a facility that can deliver standout moments of empathy and clinical competence, but also struggle with consistency and communication in some encounters.

Several reviews center on the ER and maternity services with very positive notes. Patients praise the emergency department staff for being attentive, responsive, and capable under pressure. One account highlights a doctor who is described as caring, thorough, efficient, and appropriately concerned, who also respects the family's decisions and does not push unnecessary procedures. The same clinician is lauded for prioritizing the safety of a child by avoiding radiation when it wasn't strictly necessary, comforting a frightened patient, and backing families during difficult choices. The ER is also credited with rapid action in time-sensitive situations, such as a pregnancy-related case where a drop in the baby's heart rate prompted swift intervention and the eventual delivery of a healthy child. The maternity department, in particular, receives enthusiastic praise: the staff is described as absolutely fantastic, with the team delivering care that was timely and supportive during contractions, even as the family faced the stress of an impending delivery. The sentiment is consistent across several reviews, with multiple parents thanking the nurses for their friendliness and for answering questions without judgment, and a father expressing gratitude for a seamless birth experience and a healthy baby.

Nurses and other frontline staff are repeatedly mentioned in a positive light for their kindness and willingness to help. Several reviewers emphasize that nurses were friendly, patient, and available to answer questions. This warmth stands in clear contrast to other complaints that focus on administrative or systemic issues rather than the direct care from bedside staff. For many families, these compassionate interactions are the defining feature of their experience, underscoring the hospital's capacity to provide excellent bedside care when the right team is involved.

Yet the same facility is the subject of pointed criticism from other patients who describe markedly different experiences. One prominent thread centers on a particular provider, Dr. Gerber, whose perceived demeanor and clinical decisions have divided patients. In some reviews, he is described as not only thorough and compassionate but also patient-centered and supportive of families' autonomy. In stark contrast, another review portrays him as rude and dismissive, accusing him of treating a disabled patient as if her issues were merely a call for narcotics and asserting that he was unwilling to pursue potentially serious concerns. This polarizing divergence is striking: it shows how a single clinician can be a source of trust and reassurance for some and a source of anger and distrust for others.

Beyond individual clinicians, there are substantial criticisms about how pain is managed and how patient concerns are acknowledged. A recurring theme is that some patients felt their pain was minimized or dismissed, with mentions of not being taken seriously and of pain assessments being inconsistent or ignored. There are explicit claims of biased or incomplete charting, miscommunication between staff members, and even threats of legal action from a patient who felt discriminated against and unheard. Some reviews describe a pattern where patients feel their longstanding medical history and current pain flares are not adequately considered, leading to frustration and a sense that the hospital prioritizes other cases.

Wait times and triage efficiency emerge as another major point of contention. Several reviewers describe slow or disorganized experiences, particularly in the urgent care and outpatient settings. One patient, a student, notes that appointment scheduling still resulted in long waits in a walk-in room filled with patients, including those with contagious illnesses, which undermined the value of making an appointment in the first place. Another account laments that the ER and other departments sometimes seem to place patients lower on the triage list than the urgency of their symptoms would warrant, contributing to a perception of being deprioritized or dismissed. Together, these anecdotes paint a picture of a health system that struggles with throughput and prioritization in high-demand periods.

There are also stories of patients seeking care elsewhere after feeling that Avera Marshall did not listen or adequately address their concerns. Some reviews describe seeking care at Mayo Clinic, Sanford, or other institutions after experiences in Marshall that left them convinced their conditions required more attention or different expertise. Those narratives reinforce the sense that while the hospital can provide excellent maternity and emergency care in the right circumstances, it can fall short for patients with chronic or complex conditions who require thorough investigation, persistent advocacy, and timely, comprehensive evaluation. The recurring refrain is that patients want to be heard, not dismissed, and they want a system that consistently translates their medical history and current symptoms into proactive, responsive care.

In sum, the experiences at Avera Marshall appear to hinge heavily on which staff members patients encounter and the specific episode of care they receive. For some, the hospital embodies compassionate, high-quality care - especially in maternity and emergency settings - where clinicians listen, explain, and involve families in decisions. For others, the experience is marred by perceived indifference, insufficient attention to pain and chronic symptoms, and frustrating delays in evaluation and treatment. The reviews collectively suggest that the hospital has real strengths in certain departments and with certain clinicians, while highlighting opportunities to improve consistency, communication, and patient advocacy across the board.

This part of Marshall, Minnesota offers a convenient and well-equipped neighborhood for senior living. With Avera Marshall Regional Medical Center-Er and various physicians' offices in close proximity, health care needs are easily accessible. Additionally, pharmacies like Guidepoint Pharmacy are nearby for medication needs. Places of worship such as First Lutheran Church provide opportunities for spiritual growth and community engagement. Residents can enjoy a variety of dining options including Jimmy John's and McDonald's, as well as recreational activities at parks like Liberty Park and the Marshall Community Service Department. Transportation services such as Marshall Taxi and Southwest Minnesota Taxi make it easy to get around, while amenities like the Marshall 6 Theatre provide entertainment options. Overall, this neighborhood offers a mix of healthcare services, religious opportunities, dining establishments, recreational spaces, and transportation options that cater to the needs of seniors looking for a comfortable and convenient living environment.

Hospitals

• Avera Marshall Regional Medical Center-Er (0 miles)
• Family Planning (0.7 miles)

Physicians

• Avera Marshall Southwest Ophthalmology (0.1 miles)
• Morningside Heights Care Center (0.1 miles)
• Ajay Bipin Shalwala, MD (0.1 miles)
• Affiliated Community Medical Centers PA (0.1 miles)
• Avera University Psychiatry (0.2 miles)
• Town & Country Hearing (0.4 miles)
• Southwest Minnesota Surgical Center (0.8 miles)

Pharmacies

• Guidepoint Pharmacy (0.1 miles)
• Thrifty White Drug (0.6 miles)
• HyVee Pharmacy (0.8 miles)
• John's Rx Drug (16.8 miles)
• Lewis Drug (16.8 miles)

Places of Worship

• First Lutheran Church (0.2 miles)
• Marshall Seventh-Day Adventist (0.3 miles)
• Grace Life Church (0.3 miles)
• Triumphant Life Church of Marshall MN (0.3 miles)
• Living Word Lutheran Church (0.5 miles)
• Albright United Methodist Church (0.5 miles)
• Wesley United Methodist Church (0.6 miles)

Restaurants

• Jimmy John's (0.3 miles)
• McDonald's (0.3 miles)
• Burger King (0.5 miles)
• Chicken Connection (0.5 miles)
• Panda Buffett (0.5 miles)
• Taco John's (0.5 miles)
• Taco Bell (0.5 miles)

Parks

• Liberty Park (0.4 miles)
• Marshall Community Service Department (0.6 miles)
• Legion Field (1.1 miles)
• Wayside Rest Park (2.9 miles)
• Camden State Park (9.4 miles)
• Central Park (12.2 miles)

Cafes

• Bagels & Brew (0.5 miles)
• Java City (1.1 miles)

Theaters

• Marshall 6 Theatre (0.5 miles)

Transportation

• Marshall Taxi (0.5 miles)
• Southwest Minnesota Taxi (0.7 miles)
• O & J Idealease (1.1 miles)
• Enterprise Rent-A-Car (2.1 miles)
• Airport-Marshall (2.1 miles)
• Southwest Aviation (2.1 miles)
• U-Haul (16.3 miles)