212 2Nd Avenue South, Long Prairie, MN 56347
For more information about senior living options: (844) 490-3973
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The receptionists seem to be the only ones who try to help. The receptionists are the ones who try to help customers. The front desk staff are making an effort to assist.
They never follow through with what they say they will do regarding a case. They never return phone calls, not even their workers. They never complete the case process on time, no matter what they say. They are very rude when someone goes in or tries to speak to them on the phone. The receptionists have no idea what's going on, but they seem to be the only ones who try to help.There's a recurring sense, across multiple accounts, that promises about handling a case are never fulfilled. People describe a pattern where those in charge say they will take care of something important, only to have nothing happen. The expectation built up by those assurances collapses as the case moves forward without any real action or follow-through. It's as if the commitments exist in name only, and the actual work of advancing the case never materializes.
Another persistent thread is the radio silence that follows any outreach. Reviewers report that no one returns their phone calls, not even the staff who are supposed to be involved in their work. The communication breakdown isn't limited to a dead-end message; it seems that even when someone is supposed to be reachable, that contact never arrives. This constant no-response pattern leaves clients in a state of limbo, unsure of where their case stands or what comes next.
Timeframes and deadlines are treated as mere suggestions rather than firm commitments. Reviewers note that their case processes never get completed on time, regardless of what is promised or how much time is stated as needed. The sense is that deadlines are declared to reassure clients, but they don't translate into actual progress. The frustration compounds as days, weeks, or even longer pass without tangible advancement, despite assurances to the contrary.
Interactions with staff also contribute to the negative impression. People describe encounters that are steeped in rudeness when they visit in person or try to speak on the phone. The tone and demeanor encountered can feel dismissive or hostile, turning what should be straightforward inquiries into uncomfortable or draining experiences. In some cases, this harsh behavior is coupled with a sense that the staff lacks patience or attentiveness to what the clients are going through.
Amid the frustration, there is a notable exception noted by many: the receptionists. They are frequently described as the ones who seem to care enough to try and help, even as they are hampered by a broader lack of information or authority. The receptionists are seen as the only people making an effort to assist, but their attempts are limited by the overall confusion and lack of clarity that permeates the organization.
Altogether, the reviews convey a troubling pattern of unreliability and poor communication in handling cases. Clients experience a cycle of unfulfilled promises, unreturned calls, delayed processes, and discourteous interactions, all of which contribute to a sense of being ignored or undervalued. The occasional courtesy and effort from the reception staff stand out against a backdrop of inconsistent performance and unclear accountability, leaving those seeking help frustrated and wary about what comes next.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Todd County Phns in Long Prairie, MN is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each unit includes a kitchenette and dining area for residents to enjoy meals. Housekeeping services are provided to ensure a clean and comfortable living environment.
For care services, the community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Residents also receive medication management and coordination with health care providers for their healthcare needs. The community offers diabetes diets and special dietary restrictions for those with specific nutritional needs.
Residents can enjoy the outdoors with access to outdoor spaces and gardens on the premises. Move-in coordination is available to make the transition into the community as smooth as possible. Transportation arrangements are made for medical appointments, ensuring residents can attend these important visits.
The community promotes mental wellness through its mental wellness program, encouraging residents to engage in activities that support their emotional wellbeing. Scheduled daily activities are offered for all residents to participate in, along with resident-run activities that allow them to actively contribute to the community.
The Todd County Phns is conveniently located near various amenities including cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals. This ensures that residents have easy access to the essential services they may need.
Overall, this assisted living community provides a comfortable and supportive environment where residents can receive personalized care services while enjoying a range of amenities and participating in stimulating activities.
Todd County Phns is located at 212 2Nd Avenue South, Long Prairie, MN 56347 in Todd County, Minnesota
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