Orville & Ethel Lambert Home in Hutchinson, MN

Pros

• Excelsior Homes is a family-owned, top-notch company with excellent customer service and beautiful homes.
• Beau, Jason, and Jessica are described as knowledgeable and helpful, guiding customers to the right unit and supporting them every step of the way.
• Reviewers praise fast, efficient work and timely delivery, noting record-setting timing for slab pours and finishing.
• Many customers would highly recommend Excelsior Homes and say they would choose them again for future home purchases.
• The company offers a wide selection of modular and manufactured homes and takes care of customers from lot prep to move-in, with attentive, caring staff.
• The team is consistently described as friendly, enthusiastic, and patient, making the process pleasant even when busy.
• Customers frequently highlight the value, quality, and craftsmanship of the homes, saying they get great value for their money.

Cons

• Customers wouldn't recommend Excelsior Homes for maintenance on a manufactured home, citing delays, use of customers' materials, and a $600 charge for a short job.
• The manager allegedly only dispatched a crew after a negative Google review, implying retaliation.
• Accessibility was criticized, noting that only one home had a ramp and there were stairs into the office.
• Several reviewers described price inflation or hidden costs, claiming the agreed price didn't exist and an extra amount (around $40,000) could be charged.
• Customer service was criticized for poor communication, with many messages left and no callbacks.
• The electrical work was described as very poorly done, suggesting a lack of a licensed master electrician.
• Reviewers claimed the company does not guarantee work and will pursue additional money after contracts expire.

Review

Orville & Ethel Lambert Home in Hutchinson, MN is best suited for families who prize a hands-on, responsive, family-operated process when securing a new modular home. The ecosystem surrounding the Lambert Home benefits from a sales team that is repeatedly described as knowledgeable, accommodating, and easy to work with. Buyers report that staff members are proactive, capable of steering choices within budget constraints, and moving projects along with commendable speed. For households seeking clear guidance, practical options, and a personal touch from people who treat the project as a true partnership, this community offers a compelling path to home ownership in a relatively compact market.

Yet certain buyers should consider alternatives. A thread of caution runs through multiple reviews about post-sale maintenance and service reliability, including instances where crews arrived months after a request and appraised work time as brief in relation to the cost. Price volatility after commitments and hints of pressure to sign before all costs are fully transparent create a real financial risk for buyers who cannot absorb unexpected increases. Accessibility gaps - such as ramp availability or entry issues for mobility-impaired shoppers - also matter. For households that require ironclad timelines, fully transparent pricing, and consistently flawless craftsmanship, exploring other providers is prudent.

The strongest strengths lie in service culture and breadth of choice. Thetop-tier praise for customer service, quick scheduling, and a wide on-site model inventory translates into a confident decision for buyers who want to visualize and customize their future home. The family-owned ethos underpins attentive aftercare, including warranty claims handled with a sense of accountability and ongoing support after move-in. The ability to tailor finishes and plans to fit budgets appears to be a core competency, helping families balance cost with design expectations rather than forcing compromises.

However, the cons carry weight. Several reviewers report communication lapses, with unanswered calls and slow follow-through on promised numbers or next steps. When workmanship is questioned, some reviews describe subpar electrical work and finish quality, raising concerns for buyers who depend on reliable electrical systems and durable interiors. The most worrisome notes involve pricing and timing: the sense that prices can rise beyond the original quote and that service delays can derail move plans. Mobility-focused buyers must weigh accessibility gaps more heavily, as they can complicate ongoing use and satisfaction.

Despite these headwinds, the advantages can offset risk when engaged buyers manage expectations and demand safeguards. The dependable, enthusiastic leadership that guides clients through complex choices and maintains contact across the process is a major asset. A broad showroom with many model options helps reduce design guesswork, while post-sale support and warranties offer a meaningful safety net, provided all terms are current and clearly documented. For budget-conscious buyers who value square footage, finish options, and a collaborative process, the combination of model variety and strong client service can deliver substantial value if the contract is tight and the scope of work is unambiguous.

Bottom line: for families evaluating Orville & Ethel Lambert Home, pursue a plan anchored by clarity and risk containment. Secure a fixed-price, fully itemized contract with a guaranteed timeline and a binding escalation clause, and insist on a formal warranty framework that covers major components and workmanship. Commission a clear service-visit schedule with defined response windows and require references for long-term maintenance reliability, especially around electrical and finish trades. Verify accessibility accommodations before signing and confirm ramping and entry requirements for mobility needs. If the priority is a warm, responsive partner that can translate budget into a tangible, customizable home, this option is compelling; if absolute predictability, flawless execution, and ironclad accessibility are non-negotiable, it pays to compare alternatives side by side and hold precise assurances in writing.

Restaurants

• Country Kitchen (3.2 miles)
• Dq (4.1 miles)
• Domino's Pizza (4.1 miles)
• Muddy Cow Hutchinson (4.2 miles)
• King's Wok Chinese Restaurant (4.9 miles)
• Taco Bell (4.9 miles)
• McDonald's (5 miles)

Places of Worship

• Our Savior's Lutheran Church (3.4 miles)
• Hutchinson Seventh-Day Advntst (3.6 miles)
• Peace Lutheran Church (4.3 miles)
• Hutchinson Church Of God (4.7 miles)
• Hutchinson Evangelical Free (4.9 miles)
• Vineyard United Methodist Church (5.1 miles)
• Brandt Kaye Reverend (5.2 miles)

Transportation

• Sorensen's Sales & Rentals (4 miles)
• Briest Bus (8.2 miles)
• Hoof's Taxidermy (12.1 miles)
• U-Haul Neighborhood Dealer (12.8 miles)
• Twin Cities & Western Railroad (13.3 miles)

Parks

• Girl Scout Park (4 miles)
• South Park (4.3 miles)
• Masonic West River Park (4.9 miles)
• Hutchinson Parks & Recreation (5 miles)
• Pigeon Lake Overlook (8.9 miles)
• Collinwood Lake Park (9.3 miles)
• Lake Marion Park (10 miles)

Pharmacies

• Shopko Pharmacy (4 miles)
• Health Mart (4.1 miles)
• Family Rexall Drug (4.1 miles)
• Walgreens (4.8 miles)
• Cash Wise (5 miles)
• Thrifty White Pharmacy (5.3 miles)
• Walmart Pharmacy (5.9 miles)

Physicians

• Hutchinson Medical Center (4.8 miles)
• Midwest Vision Centers - Hutchinson Eye Doctor (5.1 miles)
• Kenneth D Ness DDS (12.6 miles)

Cafes

• Coffee Company (4.8 miles)
• Folly Coffee Roasters (5.2 miles)
• Central Cafe (12.7 miles)

Hospitals

• Hutchinson Area Health Care (4.9 miles)
• Hutchinson Health (5 miles)
• Hutchinson Community Hospital (5 miles)
• Meeker Memorial Clinic (11.1 miles)
• Glencoe Clinic (12.1 miles)
• Glencoe Regional Health (12.2 miles)
• Ridgeview Winsted Clinic (12.5 miles)

Theaters

• Century 9 Movie Theatre (5.3 miles)