Overall Review of Orville & Ethel Lambert Home
common
22 reviews mention this
Customer service is consistently praised
Many residents describe staff who are helpful, attentive, and quick to answer questions.
Across the reviews, people repeatedly describe the sales team and crew as supportive during the home-buying process and follow-through after questions come up. Several reviewers specifically mention being walked through steps they did not understand and feeling their concerns were heard. A few others also highlight how friendly the front office staff felt when they were at the property.
common
4 reviews mention this
On-site home tours help decision-making
Residents often point to being able to tour multiple homes on-site before deciding.
Reviewers describe visits to the lot where they could view display models and compare layouts in person. Some mention being able to tour a large number of homes at once, which helped them narrow down what fit their needs. Others say the property had a wide selection and that the team helped them understand options while they were there.
caveat
4 reviews mention this
Some buyers report major service issues
Some reviews raise concerns about maintenance follow-through, workmanship, and unexpected costs.
A small group of reviews describe problems after work was completed, including delays showing up for maintenance and issues with workmanship quality. Others allege being overcharged or using materials that were intended for other projects. One reviewer also describes disputes about terms and final pricing after signing, while another criticizes electrical work quality and lack of guarantees.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.