Orville & Ethel Lambert Home

Pros

• The team at Excelsior Homes is very knowledgeable and completes work in record time, with results that look wonderful.
• Excelsior Homes provides excellent customer service and beautiful homes.
• Beau is a great sales professional who helps customers find the right home.
• Excelsior is a top-notch, family-owned and operated business.
• The staff are enthusiastic and eager to help, making the process easy for customers.
• They offer a wide range of products and strong customer service.
• The on-site crews are the nicest people who answer all questions and treat customers' homes as their own.
• The company's customer service is truly amazing.
• The process from start to finish is smooth and easy to follow thanks to the knowledgeable team.
• The custom plans and options allow buyers to personalize homes while keeping budgets in mind.

Cons

• One reviewer would not recommend Excelsior Homes for maintenance issues, citing a four-month wait for a 40-minute job, use of the customer's materials, and a $600 charge, with alleged pressure to remove a negative review.
• A reviewer claimed the company hides guarantees and inflates prices, saying the agreed-upon price never existed and the final cost would be about $40,000 more.
• A reviewer reported accessibility problems, noting that only one home had a ramp while there were stairs into the office.
• Another reviewer criticized the electrical work as poorly done, suggesting a non-master electrician was involved and the workmanship was subpar.
• A reviewer described the company as playing an "inflation game" to pocket extra money, contributing to delays.
• There was a complaint about poor communication, with multiple attempts to contact resulting in no replies or callbacks.
• A reviewer characterized the trailer-house workmanship as very low quality, implying overall dissatisfaction with the build.

Review

Excelsior Homes West Inc. comes across in a broad chorus of reviews as a family-owned operation that banyak customers repeatedly describe as easy to work with, highly knowledgeable, and genuinely focused on helping people find the right home. From the moment many visitors walk through the doors, the sentiment is consistent: the team - especially Beau, Jason, and Jessica - creates a welcoming atmosphere and guides buyers through every step with patience and clarity. The feedback paints a picture of a business that prides itself on strong customer service, solid product knowledge, and a process that many customers felt moved quickly, professionally, and with care. Numerous reviewers highlight how Beau in sales, in particular, helps match buyers to the right unit and stays engaged through the financing, slab pour, delivery, and finishing phases, often earning praise for his responsiveness and personalized approach.

Several customers describe Excelsior as a place where the experience is not only about purchasing a home but about finding "the right unit to fit the budget" and seeing a project through from start to finish with people who feel like partners rather than distant contractors. The company is repeatedly commended for its range of products, its familiarity with modular and manufactured housing, and the expertise that comes from a family-owned operation. Many buyers note the ease of navigating options, the on-site teams that come to the job with solutions, and the sense that the business treats customers with respect and Minnesota niceness, even during stressful moments. Reviews consistently praise the staff for being responsive, thorough, and patient as questions arise, and the testimonials frequently mention specific staff members - Beau, Jason, Jessica, and Jennifer - as key contributors to a positive experience.

For some customers, Excelsior West is synonymous with a successful path to home ownership, including repeat engagements across family needs. One reviewer notes that they purchased four homes over the years and repeatedly found the customer service to be truly amazing, with staff always there when needed. Others recount stories of first-time buyers who credit Excelsior with making the process feel feasible and well-supported - from the initial visit and design selections to the on-site work crews and the post-purchase warranty process. The company's promise of support after the sale - warranty claims, addressing defective items, and responsive service - also emerges as a recurring theme, with several accounts suggesting that the team's aftercare is a strong differentiator in the market.

The positive experiences are complemented by a few cautionary notes that temper the otherwise glowing portrayal. One reviewer who needed maintenance services describes a stark contrast to the typical praise, recounting a four-month wait for a 40-minute job, during which materials borrowed from a customer's project were used without consent and a substantial service charge was levied. The reviewer also notes pressure from a manager to remove a negative Google review as a condition for sending out a crew, a claim that colors the maintenance story with a negative edge. Another set of concerns centers on contract terms and pricing, with critics urging readers to read the fine print and warning about price increases that can appear after initial agreements; some complain about delays or communication gaps, particularly during the financing stage or when coordinating steps like finalizing numbers, scheduling bank meetings, and providing updates.

Beyond pricing and service timing, a number of reviews touch on broader quality and accessibility topics. A reviewer in a wheelchair notes accessibility challenges, including limited ramp availability and stairs at the office, which colored their purchasing experience differently than others. Others offer pointed critiques about perceived product quality, citing references to components believed to be sourced from discount suppliers and questions about electrical work and the overall workmanship in certain cases. These voices emphasize the importance of verification - of materials, electrical systems, and the overall build - alongside the positive testimony about the company's helpful staff and the visible effort put into delivering a quality product.

Taken together, the collection of reviews paints a portrait of a company that many customers see as a strong, people-centered partner in modular and manufactured housing. The recurring accolades for Beau, Jason, Jessica, and the rest of the team reflect a culture of attentiveness and expertise that many buyers value highly. The praise for timely deliveries, streamlined processes, and robust on-site support underscores why Excelsior Homes West Inc. is often described as a top option for those seeking affordable, well-supported home ownership with a family-owned touch. At the same time, the cautions about maintenance delays, pricing disclosures, and some communication gaps remind prospective buyers to conduct due diligence, confirm terms in writing, and maintain clear expectations around service and costs.

For anyone considering Excelsior Homes West Inc., the message that emerges is one of careful balance. The company is repeatedly praised for its strong customer service, knowledgeable staff, and the ability to move a project from concept to completion with speed and professionalism. It is also a reminder that no purchase experience is without caveats: verify pricing and contracts, evaluate long-term maintenance commitments, and consider accessibility needs during site visits. Overall, Excelsior Homes West Inc. presents as a well-regarded option that many families return to - often because of the personal touch, the depth of product knowledge, and the practical, hands-on support that has helped countless buyers realize their dream of home ownership.

Restaurants

• Country Kitchen (3.2 miles)
• Dq (4.1 miles)
• Domino's Pizza (4.1 miles)
• Muddy Cow Hutchinson (4.2 miles)
• King's Wok Chinese Restaurant (4.9 miles)
• Taco Bell (4.9 miles)
• McDonald's (5 miles)

Places of Worship

• Our Savior's Lutheran Church (3.4 miles)
• Hutchinson Seventh-Day Advntst (3.6 miles)
• Peace Lutheran Church (4.3 miles)
• Hutchinson Church Of God (4.7 miles)
• Hutchinson Evangelical Free (4.9 miles)
• Vineyard United Methodist Church (5.1 miles)
• Brandt Kaye Reverend (5.2 miles)

Transportation

• Sorensen's Sales & Rentals (4 miles)
• Briest Bus (8.2 miles)
• Hoof's Taxidermy (12.1 miles)
• U-Haul Neighborhood Dealer (12.8 miles)
• Twin Cities & Western Railroad (13.3 miles)

Parks

• Girl Scout Park (4 miles)
• South Park (4.3 miles)
• Masonic West River Park (4.9 miles)
• Hutchinson Parks & Recreation (5 miles)
• Pigeon Lake Overlook (8.9 miles)
• Collinwood Lake Park (9.3 miles)
• Lake Marion Park (10 miles)

Pharmacies

• Shopko Pharmacy (4 miles)
• Health Mart (4.1 miles)
• Family Rexall Drug (4.1 miles)
• Walgreens (4.8 miles)
• Cash Wise (5 miles)
• Thrifty White Pharmacy (5.3 miles)
• Walmart Pharmacy (5.9 miles)

Physicians

• Hutchinson Medical Center (4.8 miles)
• Midwest Vision Centers - Hutchinson Eye Doctor (5.1 miles)
• Kenneth D Ness DDS (12.6 miles)

Cafes

• Coffee Company (4.8 miles)
• Folly Coffee Roasters (5.2 miles)
• Central Cafe (12.7 miles)

Hospitals

• Hutchinson Area Health Care (4.9 miles)
• Hutchinson Health (5 miles)
• Hutchinson Community Hospital (5 miles)
• Meeker Memorial Clinic (11.1 miles)
• Glencoe Clinic (12.1 miles)
• Glencoe Regional Health (12.2 miles)
• Ridgeview Winsted Clinic (12.5 miles)

Theaters

• Century 9 Movie Theatre (5.3 miles)