9000 Quantrelle Avenue Ne, Otsego, MN 55330
For more information about senior living options: (844) 490-3973
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Accurate Home Care is an exceptional home care company that provides clients a way to stay safe in the comfort of their own home. The nurses are amazing and hardworking along with the rest of the staff at Accurate. My family has been connected with AHC for a number of years; they provide an excellent service through their PCA employees. There are good home care companies like Accurate Home Care in Minnesota and surrounding states, giving hope for the industry. The new CEO has been very open to communication, and the communication with the staff has greatly improved.
They do not take care of their patients well. They never call the PCP when life-threatening symptoms arise. They show up then leave, not following through. They only want their clients' money. They are a horrible company that does not care about families. They have horrible bedside manner and poor communication. They will drop clients who require anything beyond the bare minimum. They are liars, including disputed claims about injuries and workers' comp. They pressured families by contacting the primary physician to claim safety issues without evidence. They spread antivaccine propaganda and allow staff to share misinformation. They cannot keep staff, with high turnover and unskilled therapists. The day treatment program is poorly run, unhelpful, and dismissive to families.Across a wide range of experiences, Accurate Home Care elicits a spectrum of feelings, but one persistent thread runs through many accounts: serious concerns about care quality and communication. Several reviewers describe nurses who do not seem to provide attentive, consistent care. They report situations where life-threatening symptoms were not escalated appropriately, where a caregiver would show up only to leave quickly, or where the overall impression is that the visit's purpose is more about appearances or paperwork than about meeting the patient's immediate needs. The overarching tone in these stories is that the patient's wellbeing does not always appear to be the top priority, and that families feel left to fend for themselves after a visit rather than supported and reassured.
Tied to those care concerns are stories of trust being eroded by what some perceive as deceptive or dismissive behavior. One family alleges that the company promised two employees who were then said to be injured and out on workers' comp, a claim they dispute with video evidence showing no injury. Another account claims that, after raising concerns, the company pushed to drop the client rather than address the complaint. In this narrative, the agency allegedly misrepresented or withheld information about safety - alleging unsafe home conditions to a husband's PCP without presenting concrete evidence - creating a troubling sense of manipulation and "shady" tactics that leave families wary of future interactions.
Beyond care and trust, there is a notable chorus of concerns about staff beliefs and how those beliefs affect care. One reviewer explicitly notes antivaccine propaganda and questions whether a nurse who does not adhere to scientific consensus should be delivering medical or caregiving services. This sentiment captures a fear center for some families: that the values and scientific approach guiding care may not align with what they expect for their loved ones, potentially compromising treatment decisions or risk assessments.
The picture is not uniformly bleak, however. A long-tenured client paints a very different view, describing decades of involvement with Accurate for their child and highlighting a new CEO who has been openly communicative. In this account, improved communication and the dedication of nurses and staff are emphasized, with the family trusting that the organization's mission - care and support for those who need it most - will continue to grow even through growing pains. This perspective acknowledges earlier frustrations but also points to meaningful improvements and a belief in the people steering the agency.
Other reviewers provide brief but positive notes, such as simply saying "Nice people." These nods to personal warmth contrast with more detailed critiques elsewhere, suggesting that individual interactions can be positive even when systemic issues are evident. The disparity between patient-by-patient experiences underscores a recurring challenge: while some families feel genuinely cared for and supported, others feel trapped in cycles of miscommunication, scheduling problems, and inconsistent staffing that undermine confidence in the provider.
There is particular critique concerning specific programs, such as the Day Treatment Program in Princeton. Families describe the program as poorly run, where children feel left out and are placed on contracts that seem unattainable, with staff who seemingly do not listen to families' concerns. The critiques portray a program that should be there to help but instead feels unsupportive, especially for children with past trauma. The consensus from those reviews is a strong warning to research thoroughly before enrolling, given the program's perceived misalignment with trauma-informed care and family needs.
Another thread centers on management quality and staff stability. Some reviewers label operations as poor in terms of follow-through and honesty, describing a "junk bucket of lies" and repeated failures to keep commitments. One family recounts being dropped after ten years of service, a loss they frame as part of a broader pattern of turnover and unreliability. The recurring theme is that even when clients value what Accurate offers, the lack of consistent leadership and dependable staffing makes it hard to trust the agency to deliver sustained service.
Turnover and capability gaps also surface as major pain points. Reports frequently mention difficulty keeping qualified therapists and a limited pool of mental health aides, sometimes leaving families with only a small handful of staff to rely on. The sense from these accounts is that when a few trusted workers depart, the remaining team struggles to fill the gaps, leading families to seek alternatives or leave the agency altogether. When reviewers urge others to stay away, it is often tied to experiences of canceled appointments, last-minute changes, and a perceived inability to secure the appropriate staff in a timely manner.
Locally, specific branches receive pointed critiques about communication and scheduling. A St. Cloud review, in particular, describes a months-long struggle to obtain a family therapist, multiple cancellations with conflicting stories, and staff changes that erode trust. The accumulating frustrations - missed appointments, reassignments without notice, and a sense that the company did not advocate effectively for the family's needs - lead this client to switch to another provider. A separate account highlights a broader pattern of disorganization and rude behavior, reinforcing the impression that the organization's administrative side often lags behind the care goals its clients expect.
Yet even amid the negatives, several reviewers acknowledge that Accurate's services can work well when the system functions smoothly. They describe situations where two-way communication is effective and where expectations are clearly defined, even if the system's inherent delays - such as waiting for staffing or approvals - are outside the agency's control. In these instances, families report meaningful progress and value the dedicated care team, suggesting that improvements in process and reliability could unlock a more consistently positive experience.
Taken together, the spectrum of reviews depicts a complicated landscape. On one hand, there are heartfelt testimonies of dedicated nurses and staff who genuinely care for patients, along with stories of improved communication and long-term trust in leadership. On the other hand, a substantial collection of accounts highlights persistent problems: inconsistent care, miscommunication, staffing shortages, backlogged assessments, and decisions that leave families feeling unsupported and perhaps dismissed. For families considering Accurate Home Care, the takeaway is clear: experiences vary widely by location, program, and individual staff, and careful due diligence - asking pointed questions about staffing, escalation procedures, and the organization's approach to safety and transparency - appears essential to determine whether the agency can meet a given family's needs at a given time.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Accurate Home Care in Otsego, MN is a premier assisted living community that provides residents with a comfortable and homelike environment. Our fully furnished residences offer all the amenities necessary to ensure a high level of comfort and convenience.
For entertainment and staying connected, residents have access to cable or satellite TV and Wi-Fi/high-speed internet. Our dining room serves delicious meals prepared by our skilled culinary team, and special dietary restrictions are accommodated.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care for our residents. Medication management services are available to guarantee proper administration of medications.
At Accurate Home Care, we understand the importance of mental wellness. That's why we offer a mental wellness program that promotes emotional well-being among our residents.
Transportation arrangement for medical appointments is provided so that residents can easily access necessary healthcare services. Additionally, we are conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
We encourage an active lifestyle by offering resident-run activities as well as scheduled daily activities for everyone to enjoy. Whether it's socializing with neighbors or participating in engaging events, there's always something happening at our community.
Choose Accurate Home Care for your loved ones in need of assisted living services. With our exceptional care services and array of amenities, residents can continue to live comfortably while receiving the support they require.
Accurate Home Care is located at 9000 Quantrelle Avenue Ne, Otsego, MN 55330 in Wright County, Minnesota
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