1412 Summit Oaks Drive, Burnsville, MN 55337
For more information about senior living options: (866) 208-4318
Overall Review of The Lodge On Summit Oaks
Pros
He received nothing but excellent care and service.- The staff were competent and compassionate, and it felt like home.
- She is happy with the nurses and receives wonderful care.
- The staff are very responsive to concerns.
- Food is always available and prompt.
- They would recommend the Lodge to others seeking care for a parent.
Cons
The Lodge has no activities, outings, or entertainment for patients.- The food quality ranges from boxed meals to meals prepared by aides and nurses.
- Personal cares are lacking, and the house is not clean.
- Staff are undertrained.
- Clients have had items stolen and money missing.
- When concerns are raised, staff and those who raise concerns are kicked out, fired, or have the cops called on them.
- Doctors' orders are not followed or handled appropriately.
- The reviewer would never place a loved one there.
- The reviewer states that their mother was not cared for well there.
Review
The Lodge On Summit Oaks in Burnsville is best suited for families seeking an intimate, home-like setting where care can feel highly personalized and staff relationships matter. It operates as a smaller, people-centered environment, which can translate into more direct access to nurses, more frequent check-ins, and quicker responses when concerns arise. Residents who prosper here tend to value daily caregiver presence, easy family visits, and a team that can develop a familiar rhythm with mom or dad. For families wanting care that feels like a welcoming extension of home, this option can deliver a warm, relationship-driven experience.
At the same time, those prioritizing a robust activity calendar, formal outings, or a clearly documented governance structure may want to consider alternatives. Reviews reveal tensions around cleanliness, staffing levels, and accountability, including disputes over belongings and money. If consistent adherence to medical orders, transparent incident reporting, and rigorous safety and oversight are nonnegotiable, other communities with stronger operational controls are likely more reliable. In short, the best fit hinges on comfort with an intimate setting that relies on active family involvement to monitor and supplement care.
On balance, the positives point to a caregiver-centric culture when the staff team is cohesive. Families frequently describe compassionate nursing and a tone that can feel like home, with staff who engage residents and are responsive to daily needs. Food is noted as readily available, and the atmosphere can be conducive to regular visits that reinforce a sense of connection and belonging. When the care team aligns, the combination of attentiveness and personal interaction can produce genuinely positive outcomes for residents who thrive on close, ongoing human contact.
Yet the downsides cannot be ignored. Several accounts raise concerns about staff training, housekeeping, and adherence to doctors’ orders, which collectively challenge the facility’s reliability. Reports that concerns are met with dismissal or punishment, rather than constructive resolution, illuminate a troubling culture issue that undermines trust. The possibility of theft or missing items adds another layer of risk for families already weighing medical complexities. Taken together, these factors create a potential gulf between the idealized “home-like” environment and a consistently safe, well-governed operation.
For families evaluating this community, engage in a disciplined due-diligence process. Request a detailed tour during mealtimes to observe nutrition, dining service, and the dynamics of staff-resident interactions. Ask to see incident logs, staff-to-resident ratios, turnover rates, and the facility’s formal grievance process. Inquire about housekeeping standards, room cleanliness, and laundry quality, plus how doctors’ orders are tracked and enacted across shifts. Speak with multiple families about recent experiences, and probe how issues are escalated and resolved when raised. A candid administrator should welcome these inquiries and provide clear, benchmarked responses.
Ultimately, The Lodge On Summit Oaks can be a strong match for families who prize an intimate, easily accessible care team and are prepared to stay actively involved in oversight. It is less suited for those seeking a consistently regimented program, and unwavering, transparent safety practices across all shifts. The decision hinges on weighing warmth of staff and resident rapport against the reality of operational gaps and governance concerns. Prospective residents should compare with higher-volume communities that offer steadier structures, then let the touring experience and questions shape the final choice.
14 resident community capacity
Studio apartments
Assisted Living
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (10 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Walking wheelchair assistance
English
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