Synergy HomeCare - Burnsville

Pros

• Their experience was everything they needed, and they would recommend the service.
• Eric is described as amazing, running a top?notch organization that goes above and beyond and truly cares.
• Eric Larson was quick to respond, thorough in assessing needs, and provided timely follow?up, with caregivers delivering compassionate and professional care.
• The reviewers felt that Eric treats caregiving as a vocation, not just a job.
• Eric was friendly, explained the company well, and helped keep their parents at home, with continued supportive guidance when plans changed.
• Megan and Eric stayed with the family for most of the afternoon, answered every question, and treated the in-laws with the utmost kindness and empathy.
• The team was extremely responsive, provided wonderful care, and demonstrated flexibility and accommodation, helping navigate the season of needed care.
• The reviewer would recommend Synergy HomeCare of Burnsville to anyone seeking home care.

Cons

• The reviewers say the place is NOT suitable for caring for an elderly parent.
• Caregivers are frequently on their phones and do only the bare minimum.
• Sometimes no one shows up, and when they call the facility no one answers or they don't know what is going on.
• They state that the company does not care.
• They stopped using the service due to dissatisfaction.

Review

Across several experiences with Synergy HomeCare in the Burnsville area and the broader Southern Twin Cities region, families describe a wide spectrum of outcomes. Some journeys with the agency felt exactly right: care that met needs, attentiveness when it mattered, and a sense that the team was genuinely invested in keeping loved ones safe at home. A few families stated that their overall experience was exactly what they needed and without hesitation would recommend the service to others. These accounts highlight what many hoped to find when seeking in-home care: reliable support, warmth, and partnership with the caregivers who are in the home daily.

But not every visit to the agency left a rosy impression. Several reviewers recounted frustrations that are all too common in home-care discussions: caregivers who seemed more focused on their phones than on helping, only the bare minimum tasks being completed, and, at times, no-show days that left families scrambling. In those cases, communication with the facility could be difficult, with calls sometimes going unanswered or staff appearing unsure about what was scheduled. One family ultimately stopped using the service after speaking with a representative named Matt, who, in their view, conveyed a sense that the company did not prioritize their needs. The contrast between these experiences and the more positive ones underscores how variable in-home care can feel from week to week and from family to family.

Into this mix of experiences, a recurring thread centers on Eric Larson, the owner or leader associated with Synergy HomeCare in the area. For many, Eric became a standout figure - someone who brought a sense of organization, responsiveness, and genuine care to the table. Descriptions of Eric's leadership paint him as someone who runs a "top-notch" operation and who consistently goes above and beyond to support families navigating difficult circumstances. Several reviewers emphasized that working with Eric felt different from their prior experiences with other providers, noting his willingness to engage directly, provide clear information, and stay engaged from the initial consultation through ongoing care.

Direct access to Eric is repeatedly praised. One reviewer was impressed that they could talk with him directly instead of waiting on callbacks, and another described an appointment in which Eric, along with Megan the nurse, attended to an interview and planning session for an in-home care needs assessment. That session extended into the afternoon, with Eric and Megan answering questions with empathy and offering reassurance at a stressful time when hospice care was also involved for a parent. The sense from these accounts is that Eric's team prioritizes thoroughness, calm presence, and a compassionate approach to tough caregiving decisions.

Another strand of appreciation centers on the hands-on care and the impression that Synergy's team conveyed compassion and professionalism. A reviewer highlighted Eric's thorough assessment of a father's needs, timely follow-up, and the observation that the caregivers provided care in a way that felt professional and heartfelt. In several narratives, families noted how the team's care helped them feel that their loved ones were in capable, caring hands, reinforcing the idea that the company values not only the logistics of care but the emotional and relational aspects as well.

There are also stories about the evolving nature of care plans. One reviewer describes working with Eric to explore in-home care for parents, with Eric explaining how the company can help keep loved ones at home. Although plans changed and the family ultimately could not move forward - due to one parent needing long-term care elsewhere - the reviewer emphasized that Eric remained supportive throughout the process. The takeaway here is not only the information provided but the supportive posture that acknowledged changing needs and priorities, reinforcing the sense that Synergy's leadership aims to do what is best for the customer.

Overall, the feedback paints a nuanced portrait of Synergy HomeCare in this region. Some families experienced the organization as a beacon of reliable, compassionate support, with Eric and his team delivering responsive, empathetic care and clear communication at crucial moments. Other families encountered challenges related to consistency, responsiveness, and day-to-day execution of caregiving tasks. Yet even in those cases, many reviews converge on a single thread: Eric's accessibility, the willingness of the team to adjust to changing needs, and a commitment to assisting families as they navigate the complexities of in-home care, hospice involvement, and the desire to keep loved ones safe at home wherever possible.

Cafes

• Caribou Coffee (0.4 miles)
• Starbucks (1 miles)
• Panera Bread (1.4 miles)
• Caribou Coffee (2.7 miles)
• Caribou Coffee (3.1 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.1 miles)

Restaurants

• Wendy's (0.4 miles)
• McDonald's (0.7 miles)
• Taco John's (0.7 miles)
• Sonic Drive-In (0.8 miles)
• JL Beers (1.1 miles)
• Chick-Fil-A (1.1 miles)
• Chipotle Mexican Grill (1.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• Lunds & Byerlys Burnsville (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)
• Walgreens (3.9 miles)
• Walgreens (4.5 miles)

Physicians

• Twin Cities Orthopedics Burnsville (1.3 miles)
• Savage Family Eye Clinic (1.8 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (2 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (2 miles)
• Fairview Ridges Specialty Care Center (2.1 miles)
• Southdale Pediatrics (2.3 miles)
• Eisenstadt Allergy & Asthma (3.8 miles)

Parks

• Greenhaven Park (1.9 miles)
• Lac Lavon Park (3.7 miles)
• Keller Park (3.7 miles)
• Cleary Lake Regional Park (5.3 miles)
• Foxborough Park (5.4 miles)
• Lakefront Park (5.6 miles)
• Hyland Lake Park Reserve (6.1 miles)

Hospitals

• Fairview Ridges Hospital (2.2 miles)
• Apple Valley Medical Clinic (5.4 miles)

Theaters

• Jj’s Theatre & Draft House (5.6 miles)
• Emagine Eagan (6.1 miles)

Places of Worship

• St Michael Catholic Church (6 miles)
• Friendship Church (7.8 miles)