401 Harold Drive, Burnsville, MN 55337
For more information about senior living options: (866) 208-4318
Overall Review of Nervana's Caring Hands II
Pros
Everyone was very nice.- They made it a home setting.
- Great job Two Caring Hands.
- Thanks again to the great team work.
Cons
They claim the staff are relatives of the owners or do not speak enough English to have a conversation.- They say the house constantly ran out of food.
- They allege a resident pulled a knife on an employee and started a small fire.
- They report an employee injured their mother during a lift, breaking her wheelchair and a shelf of dolls.
- They accuse nurses of overmedicating residents, resulting in the reviewer’s mother appearing incoherent and ending up hospitalized.
- They say transfers require waiting for the sisters or their husbands to come to the house.
Review
Nervana's Caring Hands II in Burnsville is best suited for families seeking a very small, home-like setting for a loved one who mainly needs supervision, companionship, and help with daily living rather than ongoing licensed nursing care. The model here leans on a family-operated vibe, with ownership by sisters and relatives who live on site. For residents who are relatively stable, do not require routine professional medical management, and can tolerate a high degree of informal oversight, this can feel like a comfortable, intimate arrangement. It is not appropriate for anyone who needs consistent nursing supervision, complex medical management, or rigorous safety protocols. Families prioritizing licensed oversight and predictable care should consider alternatives.
Those who may want to consider alternatives include anyone with significant medical needs or a higher risk profile, frequent medical issues, cognitive impairment with wandering, aggressive behavior, or a history of medication errors. The Burnsville facility presents a landscape that lacks clear, professional nursing leadership and reliable medical documentation, according to several accounts. Prospective residents and families should favor facilities with certified nursing staff, structured care plans, transparent medication administration, and verifiable communication channels. In short, when medical risk is a primary concern, safer, more regulated options are a prudent choice.
The potential advantages here center on a home-like atmosphere and the perception of personal attention in a very small setting. A subset of reviews describes a warmth and accommodating tone, with staff willing to address basic daily living preferences and create a familiar, family-oriented environment. For families who value a cozy, intimate living space and can supervise day-to-day routines closely, these traits can feel meaningful. However, the strength of these pros is undermined by inconsistent staffing, uneven quality of care, and a pattern of communication gaps that undermine trust and reliability over time.
But the major drawbacks are pronounced and repeatedly documented. Several accounts allege that staff are relatives or bilingual challenges hinder clear communication, with language barriers complicating essential care. Reports of food shortages, unsafe handling during transfers, and a resident who threatened staff with a weapon point to safety and supervision gaps that raise red flags for any family. Severe incidents, ranging from a staff injury to a wheelchair damage, delayed medical responses, and even hospitalizations for infections or sepsis, illustrate a troubling trajectory in care quality. Additional concerns include alleged medication errors, lack of timely medical records, and a perception that night shifts operate with minimal oversight. The pattern of unresponsiveness from management, delayed communications, and use of untrained staff amplifies the risk.
Families contemplating this option should take decisive steps before committing. Demand a thorough, written care plan that names licensed professionals responsible for oversight, a clear medication administration protocol, and a dependable system for transferring to medical facilities. Request direct access to the administrator and a regular, structured channel for updates; insist on being able to review medical records and MARs, and verify the presence and availability of a registered nurse on site. Observe a shift firsthand, speak with multiple staff members, and talk to other families about their experiences. Check with the Minnesota Department of Health for license status and with the state long-term care ombudsman for any formal complaints. Establish a contract with explicit terms about overnight supervision, emergency procedures, and independent audits of care.
On balance, the weight of concerns in Nervana's Caring Hands II is heavy. The combination of safety incidents, questions about staffing and English-language communication, and inconsistent medical oversight suggests significant risk for residents with even moderate care needs. The few positive notes about a homey vibe and personal attention do not offset the core concerns about safety, documentation, and professional accountability. For most families, especially those with medically complex or high-risk loved ones, stronger, more regulated options offer greater peace of mind, clearer expectations, and formal protections. If a decision must be made to place here, it should be accompanied by rigorous oversight, explicit contractual guarantees, and unwavering readiness to reassess and relocate at the first sign of deterioration.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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