401 Harold Drive, Burnsville, MN 55337
For more information about senior living options: (844) 490-3973
Ann assured them she could accommodate their mother's needs. The house was described as nice. The staff were described as very nice. The home was made to feel like a home setting. All requests were met, including providing three showers per week. The team was praised for great teamwork. Two Caring Hands is described as a place where loved ones are treated like family.
The facility frequently ran out of food for residents. Staff were described as relatives of the owners or unable to speak enough English to communicate effectively. A resident pulled a knife on a staff member and started a small fire, and the resident remains in care at a different home run by Ann. An employee, Lynette, injured the mother during a lift, breaking the mother's wheelchair and a shelf of dolls. The night staff, including Ann's nephew Tony, were overheard yelling at and demeaning a resident. The RN Matthew allegedly did not acknowledge the mother's pain, contributing to a septic hospitalization. The home was accused of caring for a morbidly obese resident with only one staff for a hoyer lift, leading to multiple falls and a cover-up. A resident died after receiving the wrong medication. Transfers reportedly required waiting for sisters or their husbands to assist, implying insufficient staffing support.Two Caring Hands in Lakeville, Minnesota, has a spectrum of experiences reported by families who placed their loved ones there. An early conversation with Ann Murgasen, one of the sisters who owns the facility, left some expectations that the home would be able to accommodate complex needs. For some families, that initial assurance translated into a sense of relief and gratitude as their loved ones settled into what was described as a home-like setting, with several reviewers praising the overall environment and the feeling that their relative was cared for with warmth. Yet alongside those accounts, a much more troubling narrative emerges from other reviewers who say their experiences were characterized by neglect, safety concerns, miscommunication, and a pattern of staffing and management problems.
On the negative side, multiple reviewers describe persistent issues with staffing and language barriers. They report that most of the employees are relatives of the owners, or individuals who do not speak enough English to communicate effectively about medical needs and daily care. This tension between language limitations and the level of care required appears repeatedly in the stories, with families alleging that crucial instructions, care plans, and medical concerns were not adequately understood or conveyed. The residents' basic needs - especially food - are described as being inconsistently met, with claims that the home frequently ran out of food or failed to provide meals in a timely fashion.
Safety incidents loom large in several accounts. A resident reportedly pulled a knife on an employee, and there was a small fire within one of the houses. The same resident was reportedly relocated to another house within the operation, but the event is cited as evidence of ongoing risk and management challenges. Another explicit allegation centers on a staff member who was involved in a serious incident: an employee named Lynette allegedly injured the reviewer's mother by attempting a lift alone, resulting in a broken wheelchair and damaged personal belongings, including a shelf of dolls. The response from the organization to these kinds of incidents is described by some as minimal or dismissive, with the impression that accountability was lacking and that the owner was not responsive to the concerns.
Communication and oversight are recurrent themes in the reviews. A night staff member named Tony - described as Ann's nephew and the son of one of the owners - was allegedly overheard yelling at and demeaning a resident, a report that highlights what some reviewers view as an unsafe and disrespectful atmosphere. The reviews recount a broader pattern of limited access to a registered nurse and inconsistent follow-through on medical concerns. One reviewer reports reaching out to an RN, Matthew, about ongoing pain and infections in the mother's care, only to be told she was fine when, in their view, she was not. The eventual hospitalization for urinary tract infections that progressed to sepsis is presented as an indictment of inadequate supervision and delayed intervention.
More severe accusations concern the management of medical care and the handling of transfers. Reviewers describe instances where a morbidly obese resident required a hoyer lift and received insufficient staffing, resulting in multiple falls. The claim extends to a broader assertion that the owners and their families attempted to cover up these issues. There are even allegations of a death resulting from the wrong medication being administered to another resident. In terms of process, several accounts state that staff must wait for one of the sisters or their husbands before a transfer can be arranged, implying a bottleneck and lack of delegated authority for timely care. The nocturnal period is depicted as poorly supervised, with staff allegedly sleeping while residents slept or waited for assistance, and with the presence of boyfriends or unrelated friends in the home during hours when care should be continuous.
A broader critique involves payroll and recordkeeping. Some reviewers allege that employees worked for weeks without overtime pay, and that communication from the owners and their sisters was frequently inconsistent or delayed. There are also claims that the facility does not maintain proper medical records of services provided, a basic expectation in long-term care settings. Taken together, these points paint a picture of a system that some families felt was prone to gaps in care, miscommunication, and insufficient professional oversight.
Amid these strongly negative reports, there are contrasting voices that express clear appreciation. One family writes with evident satisfaction that their loved one received "3 showers per week" and that all requests were met, praising the staff for making the home feel like a family setting. They describe themselves as an experienced RN who found the care commendable and attribute the success to teamwork among the caregivers. Another review uses similar language, asserting that the staff at Two Caring Hands treated residents with warmth and that the home environment was a place where loved ones could feel at ease. These positive accounts are often framed around personal interactions, frequent visits, and perceived attentiveness to individual needs, suggesting that the facility may provide high-quality care under certain circumstances or with certain staff.
Overall, the collection of reviews presents a complex and polarized portrait. On one end, there are stories of compassionate care and a welcoming home-like atmosphere that convinced families to entrust their loved ones to Two Caring Hands. On the other end, many reviews describe serious concerns about staffing adequacy, safety incidents, communication failures, and alleged neglect or mishandling of medical care. The discrepancy among experiences highlights the challenge families face when choosing a facility: the quality of care may vary significantly over time or between different shifts and staff teams, and outcomes may hinge on the particular caregivers on duty, the level of oversight, and how promptly concerns are escalated and addressed.
For anyone evaluating this facility, the accounts underscore the importance of direct, ongoing communication with the staff, close monitoring of medical needs, and a thorough review of risk factors unique to the individual loved one. Prospective residents and families may want to seek out more objective measures of quality, such as state inspections, Ombudsman reports, and independent audits, in addition to speaking with current residents and families about their day-to-day experiences. The range of experiences documented here suggests that Two Caring Hands can be a source of comfort and reliability for some, while for others it raises serious questions about safety, staffing, and management that deserve careful consideration before making a placement decision.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Nervana's Caring Hands II, located in the charming city of Burnsville, MN, offers a warm and welcoming assisted living community designed to provide residents with both comfort and care. This beautifully maintained facility boasts an array of amenities tailored to enhance the quality of life for its residents. The inviting dining room serves delicious meals that cater to special dietary restrictions, ensuring that all nutritional needs are met.
Each living space is fully furnished, creating a homelike atmosphere that encourages personalization and comfort. Residents can enjoy the serene outdoor spaces and well-kept gardens, perfect for relaxation and socialization. Housekeeping services allow for a worry-free environment, while move-in coordination provides seamless transitions for new residents.
The community emphasizes holistic care with comprehensive services aimed at supporting daily living activities. Skilled staff members assist residents with bathing, dressing, transfers, medication management, and coordination with healthcare providers. Special attention is given to those with diabetes or other dietary needs through thoughtful meal preparation and transportation arrangements for medical appointments.
Nervana's Caring Hands II also prioritizes engagement through scheduled daily activities that promote social interaction and enrich lives. With modern conveniences such as Wi-Fi/high-speed internet and telephone access, residents can stay connected with family and friends.
Situated within a vibrant neighborhood, the community is surrounded by numerous cafes, parks, pharmacies, physician offices, restaurants, theaters, and hospitals – making it easy for residents to access essential services and enjoy local attractions.
At Nervana's Caring Hands II in Burnsville, MN, residents experience compassionate support in a nurturing environment where they can thrive socially and emotionally while receiving the assistance they need.
Nervana's Caring Hands II is located at 401 Harold Drive, Burnsville, MN 55337 in Scott County, Minnesota
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