2401 Williams Drive, Burnsville, MN 55337
For more information about senior living options: (844) 490-3973
The reviewer emphasizes the value of reliable communication in case management. The reviewer believes accessibility and prompt callbacks are essential for clients and families. The reviewer, as a fellow case manager, advocates for dependable support so clients can reach their offices when needed. The reviewer encourages others to seek providers that prioritize timely communication and accountability.
The provider keeps changing phone numbers and management does not call back after a working number is obtained. The provider is described as the absolute worst. No one is ever reachable by phone; callers never reach a live person. The greeting is shady and incomprehensible. Callbacks are never received from supervisors, reception staff, or case managers. The reviewer advises requesting a different case management company. A family member was left unable to make contact for over a month, despite countless voicemails.The reviewer paints a harsh picture of a case management company that seems to prioritize anything but reliable communication. Numbers that are supposed to connect people with help keep changing, creating a moving target that makes it nearly impossible to pin down a real contact. The experience is described as chaotic from the start, setting a troubling tone for anyone trying to get through to someone who can actually assist.
When the phone finally answers, there's little to no human connection to be found. The reviewer emphasizes that you never actually reach a person when you call, and the greeting you encounter feels shady and unclear. Instead of clarity and reassurance, there's a sense of ambiguity and dead ends, as if the system is designed to deflect rather than assist. The impression is that automated pathways stand in for genuine support, leaving callers stuck in a loop with no real point of contact.
A deeper frustration emerges around the responsiveness of the organization. The reviewer notes that calls are not returned, and there's a troubling pattern of silence from supervisors, reception staff, and even the case managers themselves. This absence of follow-up makes it feel as though the provider is indifferent to urgent needs and is failing to honor the basic expectation of consumer accountability. The message left behind is not just inconvenient - it's that there is no reliable mechanism for getting answers.
The reviewer doesn't pull their punches about what this means for others who depend on the service. They clearly urge potential clients to seek out a different case management company if they find themselves tethered to this one. The call for change is framed not as a minor complaint but as a warning: the risks and disappointments of staying with this provider outweigh the perceived benefits, especially for vulnerable individuals who rely on steady communication.
From the perspective of a fellow case manager, the critique carries additional weight. The reviewer imagines a world where a client's access to their case manager or someone in the office is taken for granted, and where timely communication is a non-negotiable part of care coordination. The disappointment extends beyond personal frustration and touches the professional standard they strive to uphold in their own work. The gap between expectation and reality here is stark, underscoring what proper contact should look like in a functioning support system.
The personal impact is given vivid immediacy through the reviewer's own family experience. Their daughter ended up with this provider and was left unable to make contact after countless voicemails from both of them. The sense of being abandoned grew sharper over time, with the situation dragging on for more than a month. Such a prolonged inability to reach someone who is supposed to help highlights a core failure of the organization's accessibility and reliability, leaving those affected feeling neglected and adrift in a system that should be offering stability and support.
In the end, the narrative is a stark indictment of a provider that appears to lack basic, dependable communication channels. It emphasizes the real-world consequences of never getting a return call or a straightforward way to connect with a case manager when they are needed most. The depiction is loud and unequivocal: this is not a service that can be trusted to meet the essential needs of clients or to uphold the professional standards expected in case management. The call to action is clear - consider other options and seek a provider that can deliver consistent, accountable, and human-centered support.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Derman Senior Care in Burnsville, MN is a welcoming and comfortable assisted living community that provides exceptional care and support for seniors. Our community offers a range of amenities to ensure that our residents feel right at home. Each spacious apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a telephone.
Our dining room provides delicious and nutritious meals prepared by our skilled staff who can accommodate special dietary restrictions. Residents can also enjoy their meals in the comfort of their own kitchenette or outdoor space if they prefer.
At Derman Senior Care, we understand the importance of maintaining a clean and organized living environment. That's why we provide housekeeping services to ensure that our community is always tidy and inviting.
Our dedicated caregivers are available 24 hours a day to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management to ensure that each resident receives their prescribed medications on time.
We believe in promoting the overall well-being of our residents and offer a mental wellness program along with scheduled daily activities for social engagement. Additionally, we coordinate with health care providers to ensure comprehensive care for each resident's specific needs.
Convenience is key at Derman Senior Care, with transportation arrangements available for medical appointments or visits to nearby restaurants, cafes, parks, pharmacies, and physicians. We strive to provide everything necessary for our residents to lead fulfilling lives while receiving the support they need.
Come join our warm community at Derman Senior Care in Burnsville, MN where compassionate care meets exceptional amenities.
Derman Senior Care is located at 2401 Williams Drive, Burnsville, MN 55337 in Scott County, Minnesota
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