2401 Williams Drive, Burnsville, MN 55337
For more information about senior living options: (844) 490-3973
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They say the numbers keep changing and management doesn't call back once a working phone number is obtained. They describe the provider as the absolute worst kind. They state that you never reach a person when you call, the greeting is shady, and there are never any callbacks from supervisors, reception, or case managers. They advise requesting a different case management company if you get stuck with these people. They note that, as a case manager themselves, they can't imagine clients not having access to contact their own case manager. They report their daughter was stuck with these providers and unable to contact anyone after countless voicemails. They mention it's been over a month without resolution.Derman Senior Care in Burnsville is best suited for families that can tolerate persistent communication gaps and are prepared to stay deeply involved in coordinating care from outside the facility. The clear takeaway from the available feedback is that phone access is unreliable, callbacks are inconsistent, and supervision or case management contact is difficult to obtain. In practical terms, this means residents who function with minimal day-to-day staff intervention and whose families can shoulder the coordination burden may weather the experience, but only if robust outside oversight is available and maintained.
Those who should actively consider alternatives are families who depend on dependable staff outreach and timely updates. Seniors needing regular medical oversight, medication management, or proactive care planning will likely be underserved here. The absence of a dependable point of contact - whether it's a receptionist, a supervisor, or a case manager - creates a risk profile that most families will find unacceptable. Even for those with modest care needs, the persistent difficulty in making and keeping lines of communication makes other providers with visible leadership and clearer communication norms more attractive.
In terms of pros versus cons, the sole strength that could conceivably offset the fundamental communication deficiencies remains unproven in the available narrative. There is no credible indication of reliable positives such as consistent staff presence, transparent care processes, or well-documented escalation procedures. The dominant con - unreturned calls and difficulty reaching anyone who can effect change - substantially undercuts safety, continuity of care, and peace of mind. When a resident's wellbeing hinges on timely notifications about changes in condition or medication adjustments, these gaps cannot be dismissed as minor.
If staying in consideration, concrete steps are essential. Prospective families should demand a guaranteed contact pathway with a named supervisor who has authority to respond the same day, plus a written escalation ladder with expected callback windows (for example, within 2?4 hours during business hours). Seek evidence of responsiveness metrics from the facility - average response times over the last several months - and request a sample care plan and daily notes. Insist on a direct line to the caregiver assigned to the resident and a transparent process for updating families on changes. Without these assurances, the risk of ongoing miscommunication remains unacceptable.
For families still weighing options, pairing this community with external oversight is a rational hedge. Engage a trusted care coordinator or assign a dedicated family liaison to routinely check in, sit in on care planning meetings, and receive real-time updates. Ensure transportation, activity scheduling, and medication administration are tied to a clear accountability chain with documented follow-up. Consider a short-term trial to observe how the facility handles questions, changes, and emergencies, and keep a ready fallback plan - an alternate facility or an additional contact - so that a breakdown in communication does not derail essential care.
Bottom line: the signals from the available feedback are decisive. Derman Senior Care should not be the default choice for families prioritizing reliable, proactive communication and seamless care coordination. It may have a place for price-sensitive situations or for residents who have substantial external support, but only with stringent expectations and uncompromising oversight. For most families, it is prudent to explore other Burnsville options with demonstrated leadership, consistent responsiveness, and a clear framework for family communication. Proceed with caution here, and prioritize communities that consistently prove they can translate concern into timely, coordinated care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Derman Senior Care in Burnsville, MN is a welcoming and comfortable assisted living community that provides exceptional care and support for seniors. Our community offers a range of amenities to ensure that our residents feel right at home. Each spacious apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a telephone.
Our dining room provides delicious and nutritious meals prepared by our skilled staff who can accommodate special dietary restrictions. Residents can also enjoy their meals in the comfort of their own kitchenette or outdoor space if they prefer.
At Derman Senior Care, we understand the importance of maintaining a clean and organized living environment. That's why we provide housekeeping services to ensure that our community is always tidy and inviting.
Our dedicated caregivers are available 24 hours a day to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management to ensure that each resident receives their prescribed medications on time.
We believe in promoting the overall well-being of our residents and offer a mental wellness program along with scheduled daily activities for social engagement. Additionally, we coordinate with health care providers to ensure comprehensive care for each resident's specific needs.
Convenience is key at Derman Senior Care, with transportation arrangements available for medical appointments or visits to nearby restaurants, cafes, parks, pharmacies, and physicians. We strive to provide everything necessary for our residents to lead fulfilling lives while receiving the support they need.
Come join our warm community at Derman Senior Care in Burnsville, MN where compassionate care meets exceptional amenities.
Derman Senior Care is located at 2401 Williams Drive, Burnsville, MN 55337 in Scott County, Minnesota
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