Townehall Place

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  • Interior

    A cozy bedroom interior with a neatly made bed and a large window providing natural light.

  • Decor

    A cozy living room featuring a central round table, surrounding chairs, and warm interior decor.

  • Living Room

    A cozy living room with elegant furniture, vibrant decor, and a warm fireplace.

  • Building

    A three-story brick building with a covered entrance and multiple windows.

  • Architecture

    A brick building with a flowering tree in front, capturing the essence of spring.

  • Bedroom

    A cozy bedroom with an integrated dining area, featuring a neatly set table and comfortable seating.

  • Windows

    A cozy bedroom with a neatly made bed and a large window.

  • Dining

    A cozy dining area with neatly arranged tables and chairs.

  • Landscaping

    A welcoming sign for Towne Hall Place Senior Living, surrounded by colorful flowers and a brick wall.

  • Kitchen

    A cozy dining area next to a kitchen, featuring a dark wooden table with striped mugs and a fruit bowl filled with lemons.

  • Lighting

    A cozy living room with a round table surrounded by chairs, warm lighting, and colorful artwork on the walls.

  • Entrance

    A three-story brick building with an inviting entrance and multiple windows.

  • Artwork

    A stylish interior featuring a grand piano with a bench, adorned with artwork and floral arrangements.

  • Fireplace

    A cozy living room with sofas and a fireplace, elegantly decorated with warm tones.

Townehall Place

4460 Orchard Lake Road, West Bloomfield Township, MI 48323

For more information about senior living options: (844) 490-3973

4 from 61 reviews
5 stars
43
4 stars
2
3 stars
2
2 stars
1
1 stars
13

Assisted Living Independent Living

Overall Review of Townehall Place

Pros

  • pro Townehall Place has been described as outstanding at helping families navigate difficult situations.
  • pro The front desk staff is described as very friendly and welcoming, with Char highlighted as an absolute pleasure.
  • pro The nursing team and administration are described as fantastic to work with during the move-in process, with many interactions described as exceptional.
  • pro The facility is noted as super clean with lots of activities for residents, and the staff is described as amazing.
  • pro Char is described as a wonderful welcoming ambassador for Townehall Place, making residents feel at home.
  • pro The entire Townehall Place team, including the Executive Director, nurses, and staff, is described as caring and supportive by families.

Cons

  • pro The facility is described as being in peril and in decline, with frequent leadership turnover and incompetent top management.
  • pro Staffing is routinely inadequate, so residents do not receive the contractual level of care and pendant alarms often go unanswered.
  • pro A tiny black bug infestation is ongoing and ignored by corporate and local administration.
  • pro The food is subpar in quantity and quality, with meals and dessert practices deemed unsanitary.
  • pro The facility is not secure, allowing unescorted entry by outsiders and compromising resident safety.
  • pro Heating and cooling systems are in disrepair or in need of replacement.
  • pro PPE and supplies for staff are lacking, with funds allegedly diverted to other expenses.
  • pro Corporate leadership is perceived as indifferent and unresponsive to concerns.
  • pro There has been a significant decline in residents and an uptick in family withdrawals under the current leadership.
  • pro Public records contain complaints about the facility, and staff retention is inconsistent.
  • pro The new executive director is described as inexperienced, rude, bullying, and unprofessional.
  • pro Some staff and administration are described as disrespectful, unempathetic, and lacking soft skills.

Review

The impressions shared by multiple families portray Townehall Place of West Bloomfield as a facility that is sinking under leadership turnover and a series of troubling operational gaps. Several reviewers describe a building that has been "in peril and decline" for some time, compounded by a revolving door of top managers: three Executive Directors, three Directors of Wellness, and four Directors of Sales within a nine-month window. One family specifically cites April 2024 as the moment new leadership arrived and immediately displayed behaviors they view as incompetent, immature, disrespectful, rude, and dishonest. They claim the new leader targeted a resident's family, including alleged personal repercussions after concerns were raised, and that the state became involved only after the administration attempted to backfill or misrepresent the facts. The overall tone is that the facility's governance and accountability were not just weak, but actively harmful to residents and families.

Staffing and daily care repeatedly emerge as core concerns. Reviewers assert chronic understaffing leads to inconsistent, inadequate care - residents not receiving basic needs, showers, or timely assistance. They describe a reliance on agency personnel who are allegedly undertrained and insufficient to meet needs, with incidents such as a staff member working 24 straight hours. The practical consequence, families warn, is that families must be present often or hire private duty caregivers to ensure a baseline level of care, with pendant calls frequently going unanswered. Requests for records of pendant activations are suggested as a means to verify true responsiveness. The expectation of contractual care appears to clash with the day-to-day reality experienced by these families.

Other worries center on infestations and sanitation. A tiny black bug infestation is described as ongoing and unaddressed, with corporate leadership and local administration portrayed as indifferent or unresponsive. Dietary quality and quantity are criticized as well; anecdotal examples include meals such as "half a grilled cheese sandwich and chips," with cookies offered as desserts that may be served unsanitarily. The health and wellbeing of residents, it is argued, are compromised by these seemingly avoidable lapses in basic service standards. These concerns are framed not as one-off incidents but as persistent problems that reflect a broader neglect of resident dignity and health.

Safety and facility integrity are also flagged as major risks. A reviewer recounts an incident where an unidentified male walked into the building unescorted late at night, carrying food, highlighting an unsecured facility and potential safety vulnerabilities. Heating and cooling systems are described as needing repair or replacement, while PPE and other supplies for staff are purportedly scarce because funds are diverted to other priorities, such as administrative amenities. In short, the material conditions - security, climate control, and employee resources - are presented as insufficient to protect or properly support residents.

Public records, complaint histories, and Ombudsman involvement are advised as prudent steps for prospective families. One reviewer urges checking the public complaints specifically related to Bridge Senior Living, and Townhall facilities in particular, and suggests talking directly with current residents who are lucid and able to testify about their treatment. The sense conveyed is that any move should be undertaken with caution, prepared for government oversight, and with an awareness that managing the facility may require active, ongoing involvement from families and outside observers.

Amid the heavy critique, there are conflicting voices that complicate the overall picture. A number of posts celebrate Townhall Place as a loving, supportive environment for a loved one who has moved there recently. Individuals named Randi (Rhandi) Smith, Chardonnay, Tanisha, and Lisa are credited with professionalism, kindness, and strong advocacy, particularly during move-in and ongoing care discussions. Char, described as welcoming and helpful at the front desk, also receives praise. A different thread highlights the contrast between a previously warm administrator and a newer director who is described as rude or uncaring, with some families noting Covid-19 notification practices as a point of contention. The repetitive pattern is not uniform: some residents and families report exceptional experiences with staff, nurses, and administration; others report rude behavior, dismissal, or poor responsiveness. The reality presented appears to hinge on which part of the leadership cycle or which shift is in charge at any given time.

In the end, the accounts converge on a challenging verdict: Townehall Place, as observed by several families, is a facility that demands vigilance, persistent engagement, and careful due diligence. The combination of leadership turnover, inadequate staffing, safety and sanitation concerns, and the mixed experiences of residents and families create a climate where some caregivers and administrators may excel, while others fall short in ways that directly impact care quality. Some reviewers advocate going beyond casual consideration to consult ombudsmen, scrutinize complaint histories, and prepare for potential private care arrangements if a resident's needs cannot be met within the current system. Others insist that with the right personnel - like the advocates and front-desk staff they've praised - the facility can be a caring home. Taken together, the narratives urge caution: investigate thoroughly, verify through multiple sources, and be prepared for a demanding, hands-on approach to ensure a loved one receives the care they deserve in this particular setting.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Spa SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Detroit Metropolitan-Wayne County (25 miles away) Detroit Metropolitan-Wayne County (25 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Townehall Place is an assisted living community located in the beautiful neighborhood of West Bloomfield Township, MI. Our community provides a comfortable and enriching environment for seniors seeking independent living with assistance as needed.

Residents at Townehall Place enjoy a wide range of amenities designed to enhance their daily lives and promote overall well-being. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Our on-site dining room offers restaurant-style dining with delicious meals prepared by our professional culinary team. For those who prefer a quieter space, we also have a small library where residents can relax and indulge in their favorite books.

We prioritize the health and safety of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff works closely with healthcare providers to coordinate medical needs and ensure each resident receives personalized care tailored to their unique requirements. Additionally, we offer specialized memory care programming for individuals with dementia, along with a mental wellness program to support emotional well-being.

Transportation services are available for medical appointments, allowing residents to easily access healthcare services nearby. We are conveniently located near parks, pharmacies, physicians' offices, restaurants, and hospitals to provide quick access to essential amenities.

At Townehall Place, we understand that every individual has unique dietary needs. Therefore, we accommodate special dietary restrictions to ensure each resident receives appropriate nourishment. Additionally, our community offers various engaging activities throughout the day that are both resident-run and scheduled by our staff.

Overall, Townehall Place provides a vibrant and supportive environment where seniors can thrive independently while receiving the necessary care they require.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • CVS Pharmacy (2.2 miles)
  • Rite Aid (2.3 miles)
  • Walgreens (3 miles)
  • CVS Pharmacy (3 miles)
  • CVS Pharmacy (4.3 miles)
  • CVS Pharmacy (4.3 miles)

Physicians

  • Beaumont Medical Center - West Bloomfield (2.4 miles)
  • Millenium Diagnostic Center (3.5 miles)
  • Lakes Urgent Care (4 miles)
  • Michigan Institute For Neurological Disorders (4.5 miles)
  • Providence Medical Center (5.1 miles)
  • Oral & Facial Surgeons of Michigan PC (5.7 miles)
  • Associated Dermatologists of Commerce (5.8 miles)

Parks

  • Dodge #4 State Park (3.1 miles)
  • Karner Farm (3.2 miles)
  • Woodland Hills Nature Park (5.6 miles)
  • Clara Miller Park (6.9 miles)
  • Shain Park (7.7 miles)
  • Pontiac Lake Mountain Bike Trail (8 miles)
  • Liberty Park Playground (8.2 miles)

Hospitals

  • Henry Ford West Bloomfield Hospital (3.3 miles)
  • McLaren Oakland (5.8 miles)
  • Huron Valley-Sinai Hospital (7.1 miles)

Restaurants

  • Leo's Coney Island (3.8 miles)
  • CJ's Brewing Company (4.1 miles)
  • On The Dunes (4.1 miles)
  • Subway (4.2 miles)
  • Uptown Grill (4.5 miles)
  • McDonald's (4.7 miles)
  • Duo Restaurant & Lounge (5.3 miles)

Cafes

  • Tim Hortons (5.1 miles)
  • Avon Donuts (5.4 miles)
  • Starbucks (5.7 miles)
  • Panera Bread (6.2 miles)
  • Starbucks (6.3 miles)
  • Starbucks (6.5 miles)
  • Starbucks (7.4 miles)

Places of Worship

  • St Hugo of the Hills Church (6 miles)
  • Brightmoor Christian Church (6.1 miles)
  • Church of the Holy Family (8.5 miles)

Theaters

  • MJR Waterford Digital Cinema 16 (7.1 miles)
  • Riviera Cinema (8.1 miles)
  • Emagine Novi (8.4 miles)

Frequently Asked Questions

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