Visiting Angels

Pros

• Mellissa is a caring case manager.
• The office staff are professional and reliable, and the caregivers are dependable.
• The rates are reasonable and competitive with other home health care companies.
• Trina was kind, compassionate, and patient.
• Katie is an amazing scheduling coordinator who is pleasant, easy to work with, and readily available.
• Tara is comforting and compassionate.
• Visiting Angels is honest, trustworthy, and understands the caregiving process.
• The caregivers are compassionate, attentive, and reliable, building positive relationships with patients.
• Deborah Miller was compassionate and ensured someone checked on him.
• Glenda K. is a good fit for dad.

Cons

• The reviewer stated that the two prior home care agencies' overall services were not any better than mediocre.
• The reviewer admitted to not having high hopes for finding anything better than those agencies.

Review

Visiting Angels Sterling Heights has consistently shown itself to be a trusted partner for families navigating the demanding and emotional terrain of elder care. Across many heartfelt experiences, the common thread is a deep, ongoing commitment to compassion, reliability, and genuine partnership. Families describe a company that not only provides home care but also stands beside them with understanding, timely communication, and a real sense of shared responsibility for their loved ones' well-being. In moments of crisis and calm alike, the team's steady presence has been a source of reassurance and relief from the worry that often accompanies caregiving.

A standout quality that many families repeatedly mention is the care and attentiveness of the case management team, led by Melissa. She is praised as compassionate, patient, and relentlessly responsive whenever there are changes in a loved one's needs. When plans shift, Melissa is on it - sharing updates, offering thoughtful recommendations, and ensuring that families feel heard and supported. Her caring demeanor helps families relax, knowing there is someone who is truly looking out for their loved one's best interests.

The office staff and ownership are repeatedly described as hands-on, approachable, and genuinely invested in each client's success. Trina's kindness and patience set a compassionate tone from the first meeting, while Katie, the Scheduling Coordinator, is lauded for her efficiency, reliability, and upbeat, easy-to-work-with personality. The owners, Tara and her husband, bring a personal touch to the operation, sharing their own experiences with caregiving to illustrate that they truly understand the stress, fear, and anxiety families feel. Their direct involvement, especially in ensuring the right caregiver fit, is a recurring theme that builds trust and confidence.

Caregiver fit and continuity emerge as another major strength. Several reviews highlight the value of sending one caregiver to cover all shifts, which helps the elder feel secure and familiar with a single caregiver rather than a rotating cast. The ability to quickly replace a caregiver without missing a beat - such as Katie's prompt placement of a new caregiver after a personal emergency - demonstrates a commitment to uninterrupted, high-quality care. Caregivers themselves are described as compassionate, reliable, attentive, and skilled at building positive relationships with both clients and families.

The experiences span a wide range of situations, from routine daily support to urgent, time-sensitive placements. Families describe how visits and in-home care were arranged rapidly when hospitalizations or sudden health changes occurred, with staff offering practical solutions to keep loved ones safe at home. One story recalls how, after a mother's serious health issues, the team mobilized quickly to meet needs for day and night coverage, ensuring the father could remain safely at home. The staff's ability to coordinate logistics, align schedules, and keep communication open is repeatedly praised as a critical factor in reducing the stress families feel during difficult transitions.

Longstanding relationships and repeat engagements further illustrate the trust placed in Visiting Angels Sterling Heights. One family notes nearly three years of ongoing service, with positive experiences dating back even further to a prior chapter caring for a parent in hospice. The continuity isn't just about the caregivers; it's about the entire ecosystem - the office, the scheduling team, and the owners who ensure consistency, reliability, and a philosophy of kindness. In one recent example, Glenda K. became a trusted care partner for a dad who needed sustained support, and the entire family expressed gratitude for the stable, responsive care she provided over time.

Overall, the sentiment across reviews is one of heartfelt appreciation and strong advocacy. Families describe a home-care agency that is not only professional and well-organized but also deeply humane - honest, trustworthy, and genuinely concerned with how their loved ones are treated. The culture of kindness, open communication, and practical problem-solving permeates the experience, making Visiting Angels Sterling Heights feel less like a service provider and more like an extended part of the family. The concluding message from many is a simple, resounding recommendation: if you're seeking dependable, compassionate home care for a loved one, this is a team you can count on, with staff who truly care and leadership that backs them every step of the way.

This part of Utica, Michigan is a vibrant and convenient location with a variety of amenities nearby. There are several parks within a short distance, providing opportunities for outdoor recreation and relaxation. Additionally, there are numerous dining options ranging from fast food to sit-down restaurants, as well as cafes for socializing or enjoying a coffee break. For medical needs, there are several pharmacies and physicians offices in the vicinity, offering easy access to healthcare services. Furthermore, there are places of worship for spiritual nourishment and hospitals for emergency medical care if needed. Overall, this area offers a diverse range of services and activities that cater to the needs of older adults looking for a comfortable and convenient living environment.

Parks

• Whispering Woods Park (0.9 miles)
• Dodge Park (2.5 miles)
• Mae Stecker Park (3.9 miles)
• Earl E Borden Park (4.2 miles)
• Waldenburg Park (5.1 miles)
• Bloomer Park (5.4 miles)
• Clinton Township Parks & Recreation (5.5 miles)

Restaurants

• KFC (1 miles)
• Dave & Buster's (1 miles)
• National Coney Island (1.1 miles)
• McDonald's (1.2 miles)
• McDonald's (1.2 miles)
• Wendy's (1.8 miles)
• Taco Bell (1.8 miles)

Pharmacies

• Walgreens (1 miles)
• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)

Theaters

• AMC Forum 3 (1.6 miles)
• MJR Partridge Creek Digital Cinema 14 (4.3 miles)
• Emagine Macomb (4.3 miles)
• Emagine Rochester Hills (5.1 miles)

Cafes

• The Hot Spot Coffee (1.9 miles)
• Panera Bread (2.2 miles)
• Starbucks (4.3 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.3 miles)

Places of Worship

• Shelby Bible Church (3.1 miles)
• Big Beaver United Methodist Church (5.4 miles)
• St Peter Lutheran Church (5.7 miles)

Physicians

• Michigan Surgery Specialists - Shelby Township (3.3 miles)
• Henry Ford Shelby Ob/Gyn (3.6 miles)
• Midwest Center For Dermatology (3.9 miles)
• Mmi Dr M Chen (4 miles)
• Partners In Family Medicine (4.1 miles)
• Ascension Stonebridge Orthopedic Urgent Care (4.3 miles)
• Partridge Creek Center For Womens Health (4.4 miles)

Hospitals

• St John Medical Center (5.3 miles)