Care at Home Private Care LLC - Sterling Heights, MI

Pros

• Care At Home is described as very accommodating with staff who are nice and attentive.
• The company is praised for being helpful to families needing care for their loved ones.
• Liz and her team are highlighted for warmth, kindness, and exceptional care.
• The staff is characterized as caring, compassionate, and attentive to all clients.
• Care At Home Private Care is noted for putting patients first and doing the right thing.
• The team is credited with providing amazing, professional care for loved ones, including end-of-life care, with skilled caregivers.
• The services are described as excellent and professional, with top-notch caregivers.
• The care team is described as very kind, caring, and compassionate.

Cons

• The company is terrible and treats workers like trash.
• It never pays workers on time for their hard work.
• People who say the company is great are lying.
• The service is bad and the company doesn't care about its employees or new hires.
• Communication is poor; one cannot get through to them.
• It has been a stressful roller coaster for those dealing with the company.
• It is the worst company to work for.
• People would not recommend working there because coworkers are rude.

Review

Across the collection of experiences, Care At Home and its related private care services emerge as a company that inspires both strong frustration and strong praise, depending on who you ask and what part of the journey you're describing. On one hand, there is a blistering critique that paints a picture of a company that treats workers poorly, pays late, makes itself hard to reach, and leaves some employees feeling stressed and undervalued. The language is forceful and emphatic: "Terrible terrible company," "never pays us on time," and a sense that the organization is difficult to contact and inattentive to staff concerns. Those comments describe a volatile, high-stress work environment and a perception that the company's leadership does not consistently support or respect its employees.

Yet, amid those strong warnings, the reviews also tell a very different story about the client experience, highlighting Care At Home as a lifeline for families in need of in-home care. A friend's recommendation is described as a great relief during a tough time, emphasizing the peace of mind that comes from having a trusted homecare partner to support a loved one. In several accounts, the care team is portrayed as accommodating, friendly, and professional, with staff described as nice, attentive, and genuinely engaged in helping families manage caregiving responsibilities.

Several reviews emphasize practical, hands-on assistance beyond basic companionship. One account notes not only caregiving but also helpful in-house tasks like cleaning and laundry, underscoring the "private duty" model and the breadth of services provided. The positive language - "very helpful for everyone that needs help for their loved ones," "big thumbs up" - suggests that the company's practical support can translate into real relief for families juggling multiple needs.

A recurring centerpiece of the favorable experiences is Liz, the owner, and her team. Readers describe encountering warmth, kindness, and a visible passion for caregiving from the staff. The care environment is praised as welcoming and nurturing, with caregivers who "went above and beyond" to ensure residents' comfort and well-being. The testimonials paint a picture of a company whose leadership and frontline team are deeply dedicated to patient-centered care, creating an atmosphere that feels like home for those receiving services.

Other reviews highlight the qualities of the staff as a whole: caring, compassionate, and attentive to every client. Several submissions use phrases like "excellent services," "super professional staff," and "100% recommend," signaling a strong level of trust and satisfaction among families who have experienced the agency's services. The sentiment extends to the broader team's reliability and dedication, with comments about professional conduct and a careful, respectful approach to care.

There are emphatic endorsements noting the agency's impact during very challenging periods. One account describes several months of care for a father that spanned both Michigan and Florida, with numerous caregivers who demonstrated "wonderful care and compassion at the end of his life." This narrative reinforces the idea that, when the team is aligned with the family's goals and needs, the care delivered can be of exceptional quality, offering dignity, comfort, and support when it matters most.

Another set of reviews focuses on the process of engaging the service and the ongoing experience. Families describe being with the agency for weeks and months, finding the staff "accommodating and professional," with caregivers who are "nice and attentive." The positive emphasis on referrals, patient-first philosophy, and gratitude toward Liz and the top-notch caregivers frames Care At Home Private Care as a provider that prioritizes ethical care, respectful patient interactions, and collaborative relationships with families.

Finally, the most detailed testimony reaffirms the ethical and professional standards that define the care experience. The reviewer recounts a careful, collaborative approach to determining what kind of help is needed, including involvement from nurses, nurses-in-training, nurse aides, physical therapists, nutrition specialists, and doctors. The account stresses HIPAA compliance, coordinated teamwork, and treating the patient as family - an ideal of care that many families strive for in end-of-life planning and long-term support. The author explicitly recommends Care At Home Private Care to anyone who has a loved one needing more than companionship, underscoring the value of a comprehensive, integrated care network.

In sum, the picture painted by these reviews reflects a dual narrative: significant complaints about management, payment timeliness, and accessibility contrasted with strong praise for the caregiving experience, the compassionate staff, and the overall impact on families facing difficult health journeys. The positive accounts repeatedly emphasize a trusted, patient-first philosophy, personal connections with Liz and her team, and a level of care that many families describe as transformative during trying times. Meanwhile, the negative feedback calls for closer attention to operations, communication, and fair treatment of employees to ensure that the same level of care is supported by equally solid internal practices.

This part of Sterling Heights, Michigan offers a convenient and diverse range of amenities suitable for senior living. There are multiple pharmacies within close proximity, ensuring easy access to medications and health supplies. Additionally, there are various dining options including local favorites like Ishtar Restaurant and Gator Jake's Bar & Grill, as well as familiar chains like McDonald's and Panera Bread. The area also boasts several reputable medical practices such as Sterling Physicians and Metro Medical Practice for your healthcare needs. For leisure activities, there are theaters like AMC Star John R 15 and parks such as Dodge Park nearby. Overall, this location provides a balanced mix of essential services and recreational opportunities that would cater to the needs of seniors looking for a comfortable living environment with convenient access to amenities.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2.1 miles)
• Meijer Pharmacy (2.1 miles)
• Rite Aid (2.2 miles)
• Rite Aid (2.2 miles)
• Rite Aid (3.2 miles)

Restaurants

• Ishtar Restaurant (1 miles)
• Gator Jake's Bar & Grill (1.9 miles)
• McDonald's (2.2 miles)
• New York Deli (2.2 miles)
• McDonald's (2.4 miles)
• Hibachi Buffet (2.6 miles)
• Mon Jin Lau (2.9 miles)

Physicians

• Sterling Physicians (1.2 miles)
• Metro Medical Practice (1.6 miles)
• Troy Orthopedics Associates (5 miles)
• Troy Medical Center (5.1 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.3 miles)
• Millman-Derr Center For Eye Care (6 miles)
• Summit Oral & Maxillofacial Surgery (6.1 miles)

Places of Worship

• Big Beaver United Methodist Church (2.2 miles)

Theaters

• AMC Star John R 15 (3.3 miles)
• AMC Forum 3 (3.9 miles)
• MJR Troy Grand Digital Cinema 16 (4.2 miles)
• Emagine Rochester Hills (6 miles)
• Emagine Royal Oak (6.5 miles)

Parks

• Dodge Park (3.4 miles)
• Clawson Park (4.6 miles)
• Whispering Woods Park (5.5 miles)
• Starr Jaycee Park (5.7 miles)
• McKinley Park (6 miles)
• Center Line Memorial Park (6.2 miles)
• Earl E Borden Park (6.3 miles)

Cafes

• Biggby Coffee (4.2 miles)
• Starbucks (4.2 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.8 miles)
• Starbucks (5.8 miles)
• Panera Bread (6 miles)
• The Hot Spot Coffee (6.3 miles)

Hospitals

• St John Macomb-Oakland Hospital Warren Emergency Care (5.3 miles)
• St John Macomb Hospital (5.3 miles)