Visiting Angels

Pros

• Visiting Angels is dependable and genuinely cares about clients and caregivers.
• Their communication is amazing and they consistently go above and beyond for clients.
• The staff provide great care and create a positive environment.
• The caregivers are compassionate, dependable, and treat clients with dignity and respect.
• The Rochester Hills team is friendly, personable, and makes families feel like part of the family.
• Office staff are responsive, supportive, and professional.
• The organization is highly recommended for both caregivers and clients alike.
• The caregivers are professional, friendly, and capable of handling difficult situations.
• Families describe Visiting Angels as wonderful, with staff members who are angels.
• Visiting Angels delivers outstanding in-home non-medical care and is a great choice for loved ones.
• The team is easy to work with and highly considerate of family needs.
• They provide caring support during challenging times and help families navigate difficult journeys.

Review

A steady thread runs through the many positive reflections about Visiting Angels, particularly the Rochester Hills office and its surrounding communities. Across the board, families and caregivers describe a company that is dependable, attentive, and genuinely invested in the people it serves. The overarching sentiment is one of trust: a sense that the team is not just providing a service, but fostering a supportive environment where clients feel seen, safe, and cared for every step of the way. This isn't just about meeting basic needs; it's about delivering peace of mind for loved ones who want to keep their relatives at home and well, with dignity.

Communication stands out as a defining strength. Several reviewers highlight how easy it is to reach the team and how consistently they respond with clarity and thoughtfulness. "Amazing communication," one person notes, while another emphasizes how staff "go above and beyond" to keep families informed and engaged. Across multiple accounts, the office staff are praised for being responsive, organized, and proactive, ensuring that care plans are not only created but continually tuned to the evolving needs of the person receiving care. This reliable line of communication is repeatedly cited as a key factor in successful caregiving experiences.

The heart of Visiting Angels, according to these testimonials, lies in the people who do the hands-on work. Caregivers are described as compassionate, patient, and capable, with many specific mentions of individuals who made a meaningful impact. Christine is singled out for her wonderful approach, while Trina earns repeated appreciation for being helpful, thoughtful, and deeply involved in coordinating care. Other names that come up - Brianna, Gia, and Andrea, among others - are associated with warmth, professionalism, and a genuine ability to connect with both clients and their families. The consistent message is that the caregivers are not only skilled, but also kind and respectful, treating clients as if they were family.

The care itself is framed as thorough and respectful, with emphasis on dignity and comfort. Reviewers describe caregivers who are patient with dementia, attentive to daily routines, and quick to respond to changing needs. The care experiences span transitions from acute care to home recovery, ongoing in-home support for dementia, and routine daily assistance that keeps loved ones safely at home. Families frequently highlight how the team helps them navigate difficult moments - whether it's a medical diagnosis, a stroke-related setback, or the emotional journey of loss - with practical guidance and compassionate support.

A strong theme across anecdotes is compatibility and personalization. Reviewers note that the agency takes time to place compatible caregivers with each client, which translates into smoother days, fewer disruptions, and deeper comfort for both clients and families. Many accounts emphasize how the team makes efforts to tailor services to individual preferences, schedules, and rhythms of daily life, underscoring a philosophy that care should feel personal and responsive rather than generic or rushed. This individualized approach is repeatedly linked to positive outcomes for families who feel heard and supported.

The office side of the experience is consistently portrayed as a partner in care, not merely a front desk. Families describe the office as "amazing," with staff who respect families' time, coordinate smoothly with caregivers, and stay in touch with updates and reassurance. In moments of acute need or family stress, the capacity to rely on a steady point of contact - the person who understands the family story and can mobilize resources quickly - emerges as a crucial asset. Whether coordinating care after a hospital stay or arranging for ongoing home health support, the office team earns trust through reliability and empathy.

Impact goes beyond tangible services to the emotional relief families report during challenging times. The care team's support is repeatedly framed as a stabilizing force during dementia care, after a loved one's stroke, or when facing the realities of aging and loss. Reviewers describe feeling supported enough to focus on being present with their loved ones rather than overwhelmed by logistics. The sense of being in capable hands, with people who listen, respond thoughtfully, and treat clients like family, is a recurring source of gratitude.

In sum, the body of feedback paints Visiting Angels as a holistic partner in home care - one that combines dependable service with deeply human interactions. The Rochester Hills office, along with its colleagues in surrounding communities, is described as a well-coordinated, compassionate team that earns trust through consistent communication, personalized care, and a genuine commitment to the well-being of clients and their families. For many families, this translates into a meaningful, positive caregiving experience that preserves a loved one's comfort at home, upholds their dignity, and provides reassurance when it matters most. Those who have used the service repeatedly express strong recommendations, inviting others to experience the warmth, professionalism, and angels-on-call dedication that define Visiting Angels.

Restaurants

• Shake Shack (0.9 miles)
• McDonald's (1 miles)
• Culver's (2.6 miles)
• McDonald's (2.6 miles)
• R J's Pub (2.8 miles)
• Paint Creek Tavern (3.2 miles)
• Rochester Brunch House (3.2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2.3 miles)
• Ascension Providence Rochester Pharmacy (2.5 miles)
• Rite Aid (3 miles)
• Walgreens (3.1 miles)
• Walgreens (4.3 miles)
• Walgreens (4.3 miles)

Places of Worship

• Oakland Christian Church (1.9 miles)
• Kensington Orion (2.8 miles)
• Church Of The Holy Redeemer (4.3 miles)
• St Joseph Catholic Church (7.3 miles)
• St Hugo of the Hills Church (7.6 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (3.7 miles)
• Antonio's Cafe & Grill (4.4 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.2 miles)
• LEGOLAND Discovery Center Michigan (5.2 miles)
• Starbucks (5.8 miles)

Parks

• Rochester Municipal Park (2.8 miles)
• Innovation Hills (3.2 miles)
• River Woods Park (4 miles)
• Bloomer Park (4.4 miles)
• Riverside Park (4.4 miles)
• Avondale Park (4.5 miles)
• Earl E Borden Park (5.4 miles)

Physicians

• Balian Eye Center (3 miles)
• Paint Creek Ob/Gyn (3 miles)
• Dr Mahjoub (4 miles)
• Barclay Medical Center (4.9 miles)
• Summit Oral & Maxillofacial Surgery (5 miles)
• Millman-Derr Center For Eye Care (5.1 miles)
• Orion Family Physicians (5.1 miles)

Theaters

• Emagine Rochester Hills (5 miles)

Hospitals

• Beaumont Hospitals Departments (5.1 miles)
• McLaren Oakland (6.3 miles)
• Pontiac Osteopathic Hospital (6.6 miles)