Visiting Angels in Rochester, MI

Pros

• Visiting Angels is dependable and truly cares about clients and caregivers.
• Their communication is amazing and they go above and beyond for their clients.
• The staff is great, friendly, and easy to work with.
• The caregivers are compassionate, dependable, and treat clients with dignity and respect.
• The office staff are responsive, supportive, and make families feel like part of the team.
• Visiting Angels makes clients feel like family with thoughtful, personalized care.
• The organization demonstrates positive energy and has wonderful caregivers.
• They match clients with compatible caregivers and maintain reliable service.
• They help families keep loved ones at home with safe, high-quality care.
• The team is described as angels - compassionate, dedicated, and attentive to well-being.
• Caregivers are punctual, respectful, and attentive to progress and needs.
• The leadership and staff are professional, caring, and highly recommended.

Cons

• Svetlana (Lana) was described as not a competent caregiver, arguing about schedules, arriving late, and neglecting basic care (diaper not changed; bed drenched in urine).
• Some workers were described as incompetent and lacking common sense, with comments about misdirected visits and poor client care.
• The Rochester/Sterling Heights offices were criticized as uncaring and unprofessional, with staff implied to lack helpfulness and proper training.
• The agency pulled out of the agreement on the day care was to begin, leaving the family without any care.
• One reviewer warned against choosing Visiting Angels after a negative experience that left them high and dry and without needed services.

Review

Visiting Angels in Rochester Hills is best suited for families that want compassionate, non-medical in-home care focused on keeping a loved one safely at home with dependable, highly communicative support. The program excels at dementia care support, post-acute transitions, companionship, medication reminders, light housekeeping, and transportation, all coordinated through a responsive office that treats caregiving as a collaborative effort with families. This is a practical choice for elders who prize dignity, familiar routines, and a steady, person-centered approach, delivered by caregivers who are routinely described as patient, professional, and genuinely caring. When those elements are your priorities, the Rochester site consistently delivers.

The reviews suggest that anyone needing 24/7 guaranteed coverage or highly specialized medical oversight may want to consider alternatives. A few families report gaps or delays, and a highly negative past incident from years ago underscores the risk of abrupt changes in service or caregiver fit. Individual caregiver performance can vary, and one or two accounts describe late arrivals or a caregiver not meeting expectations. For families located far from the care recipient, or for those requiring rock-solid certainty that shifts will be covered without exception, a backup plan or a different provider with a stricter "always-on" guarantee might be warranted. In short, the model fits home-care partners who can work with a hands-on coordinator and a flexible schedule.

The core strengths - exceptional communication, dependable scheduling, and a genuinely compassionate staff - are the anchor that offsets the occasional drawbacks. Families repeatedly praise how quickly and clearly the Rochester office communicates, how well caregivers "feel like family," and how staff go above and beyond to accommodate unique needs. The ability to match clients with compatible caregivers stands out, reducing friction and increasing comfort for both clients and families. Caregivers are noted for driving clients to appointments, helping with meals and daily tasks, and providing meaningful engagement that preserves autonomy and purpose. When a care plan needs to adapt - whether dementia progression, hospitalization, or changing routines - the office staff are described as proactive and responsive.

Still, concrete risk factors deserve emphasis. A handful of reviews warn about the consequences of caregiver turnover or service gaps, and a notably problematic specific caregiver incident remains a cautionary tale. Families should not assume problem-free service; rather, they should go in with a plan for contingencies: backup caregivers, clear expectations, and a written care plan that specifies nighttime coverage, response times, and escalation procedures. The existence of a historical contract withdrawal also signals the importance of a thorough initial alignment, explicit service guarantees, and ongoing quality checks. The practical takeaway is: the system can work exceptionally well, but it rewards vigilance and upfront clarity about coverage, duties, and communication channels.

From a practical decision-making standpoint, prospective clients should press for a detailed care plan, a clear caregiver-matching process, and documented backup coverage for nights and weekends. Ask how transitions are managed when health needs shift, what the exact cost structure looks like, and how overtime or respite care is billed. Request a dedicated care coordinator and a realistic trial period to confirm compatibility. It's wise to solicit recent references, verify that current leadership maintains a stable, responsive approach, and confirm that the Rochester Hills office can scale up to meet evolving needs - whether short-term post-hospital care or longer-term dementia support. Given the overwhelmingly positive sentiment in the reviews, the foundation is solid - just enter with a concrete, written plan.

In sum, Visiting Angels Rochester Hills stands as a strong, practical choice for families seeking in-home, non-medical care with a warm, professional touch. The overwhelmingly positive experiences center on communication, dependable staffing, and caregivers who treat clients with genuine respect and companionship. The service excels when a family can partner with a proactive office that curates compatible caregiver matches and remains responsive to changes in need. The notable caveats - the potential for occasional coverage gaps and the one historically significant contract issue - mean that this is not a universal solution for every situation. For families willing to engage actively, document expectations, and develop contingencies, this provider offers a dependable path to maintaining independence at home.

Overall, Visiting Angels in Rochester Hills is a top-tier option for those prioritizing home-based dignity and caregiver compatibility, especially for dementia and post-acute scenarios. Alternatives should be on the table for families needing ironclad, guaranteed 24/7 coverage or for situations where medical complexity requires more intensive supervision. The prudent course is to start with a detailed conversation at the Rochester office, secure a formal care plan, and arrange a measured trial period, all while ensuring clear backup arrangements. When aligned, the team's "angels" reputation is earned through tangible, day-to-day reliability, thoughtful care, and a heartfelt commitment to keeping loved ones safely at home.

Restaurants

• Shake Shack (0.9 miles)
• McDonald's (1 miles)
• Culver's (2.6 miles)
• McDonald's (2.6 miles)
• R J's Pub (2.8 miles)
• Paint Creek Tavern (3.2 miles)
• Rochester Brunch House (3.2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2.3 miles)
• Ascension Providence Rochester Pharmacy (2.5 miles)
• Rite Aid (3 miles)
• Walgreens (3.1 miles)
• Walgreens (4.3 miles)
• Walgreens (4.3 miles)

Places of Worship

• Oakland Christian Church (1.9 miles)
• Kensington Orion (2.8 miles)
• Church Of The Holy Redeemer (4.3 miles)
• St Joseph Catholic Church (7.3 miles)
• St Hugo of the Hills Church (7.6 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (3.7 miles)
• Antonio's Cafe & Grill (4.4 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.2 miles)
• LEGOLAND Discovery Center Michigan (5.2 miles)
• Starbucks (5.8 miles)

Parks

• Rochester Municipal Park (2.8 miles)
• Innovation Hills (3.2 miles)
• River Woods Park (4 miles)
• Bloomer Park (4.4 miles)
• Riverside Park (4.4 miles)
• Avondale Park (4.5 miles)
• Earl E Borden Park (5.4 miles)

Physicians

• Balian Eye Center (3 miles)
• Paint Creek Ob/Gyn (3 miles)
• Dr Mahjoub (4 miles)
• Barclay Medical Center (4.9 miles)
• Summit Oral & Maxillofacial Surgery (5 miles)
• Millman-Derr Center For Eye Care (5.1 miles)
• Orion Family Physicians (5.1 miles)

Theaters

• Emagine Rochester Hills (5 miles)

Hospitals

• Beaumont Hospitals Departments (5.1 miles)
• McLaren Oakland (6.3 miles)
• Pontiac Osteopathic Hospital (6.6 miles)