SYNERGY Home Care of Downriver and Southern Wayne County

Pros

• The staff are described as very compassionate and willing to go the extra mile.
• Deborah, Haley, and Dorothy are caring and dedicated caregivers for the clients.
• Kevin and Kathy quickly arranged 24-hour care on short notice when needed.
• Synergy HomeCare is highly recommended for at-home care, especially during stressful transitions.
• Kevin is caring, compassionate, a good listener, and consistently provides practical solutions.
• The team is professional, knowledgeable, and goes above and beyond to handle emergencies.
• The service treats clients like family and provides comfort and support during difficult times.
• Synergy demonstrates flexibility and attention to detail to meet complex care needs.
• Families report improved quality of life for their loved ones and strong, reliable support.
• Many would highly recommend Synergy HomeCare to others seeking home health care.

Cons

• This can be a very stressful and scary time for the one in need.
• There was a last-minute hiccup.

Review

Across Wyandotte and the surrounding area, Synergy HomeCare has earned a deeply positive reputation from families facing some of the hardest moments of caregiving. The consistent thread through dozens of powerful testimonials is a sense of trust built on genuine care, professional conduct, and a relentless willingness to go the extra mile. The reviews describe a team that feels more like family than a service, a group of people who show up with politeness, patience, and a readiness to handle whatever emergencies or uncertainties arise with dignity and competence.

One recurring story centers on a father with Alzheimer's, whose family found not only reliable assistance but true kindness from the caregivers Deborah, Haley, and Dorothy. They are remembered for their compassion and for the personal care they provided over an extended period - 14 months - that made a meaningful difference in the daily life of a loved one. The writer expresses a rare sentiment of affection and gratitude, noting that they will miss working with these caregivers as they continue to support their father's needs. The emotional tone underscores that this is more than routine care; it is about someone who treats an aging parent with the respect and warmth one hopes for in difficult times.

Another common thread highlights the team's readiness to respond under pressure. When a transition to memory care for a loved one included a last-minute hiccup, Kevin and Kathy sprang into action to secure 24-hour care on extremely short notice. This demonstration of quick thinking, coordination, and urgent problem-solving is repeatedly cited as a hallmark of Synergy's service, turning a potentially stressful crisis into a smooth continuation of care for a vulnerable family member.

Beyond crisis moments, families repeatedly praise Kevin, Jeff, and the rest of the staff for their steady, compassionate approach. One reviewer describes Kevin as someone who consistently goes out of his way to address unforeseen issues, listens to concerns, and provides thoughtful solutions - an embodiment of "a huge heart" in action. The sense of trust is reinforced by comments that the team is not only professional and knowledgeable but deeply committed to doing what is necessary to support the person in need and their loved ones.

Several testimonials celebrate long-term relationships with Synergy, recounting mother and father experiences that span years. In one case, two years of in-home care for a mother were supported by staff who were described as knowledgeable, professional, and willing to go the extra mile to manage any health emergencies. The caregivers were even affectionately referred to as "superheroes" by Cari Thiel and her family, capturing the extraordinary level of care and reassurance they felt during a challenging period.

Professionalism and genuine care are also highlighted in situations where a loved one had a serious health event, such as a stroke. The reviewers emphasize that the specialists at Synergy treated their patient as if they were part of the caregivers' own family. The peace of mind gained from knowing that a loved one could be left in capable hands on weekends is repeatedly noted, and these accounts reinforce that Synergy's downriver team is at the top of the list for local families seeking dependable in-home care.

End-of-life care stories reveal a deeply human side of Synergy's work. One family shared that Kevin went above and beyond to ensure there would be someone with their mother in her final hours so the family could be together. The caregivers who supported them not only met physical needs but also offered comforting words and presence that helped ease a profoundly difficult experience. The takeaway is a strong recommendation to others facing similar journeys: the care provided can make a difficult process more bearable with warmth, competence, and empathy.

Other accounts describe experiences with an elderly mother living in a broader household. A 96-year-old mother received care that fused compassion with practical support, and the office and field teams - Kevin and Jeff - were praised for responding repeatedly to unexpected requests and doing everything possible to maintain high-quality care. The in-home care staff themselves were described as sensitive, efficient, and consistently motivated to identify and accomplish additional tasks to support the resident's well-being.

A notable dimension of Synergy's appeal emerges in the context of complex family dynamics. One family describes a unique situation where their sister, who has Down syndrome and is 59 years old, lives with their mother. Synergy stretched to meet the needs of both individuals, and the reviewers highlighted the staff's attention to detail and their willingness to be flexible. This level of adaptation is presented as unmatched by other agencies offering 24/7 care, underscoring the sense that Synergy can handle both routine and atypical requirements with equal composure and dedication.

Taken together, these testimonials portray a care provider that families repeatedly rely on and recommend. The team - especially Kevin and Jeff, along with the office and field staff, and caregivers such as Deborah, Haley, Dorothy, and Geri - emerges as a group defined by reliability, compassion, and a tireless work ethic. The overarching message is clear: Synergy HomeCare of Wyandotte is a trusted partner for families navigating Alzheimer's, stroke recovery, end-of-life considerations, and the everyday realities of aging, offering not just professional care but a sense of security that families can lean into during their most trying times. For those in the Downriver area seeking home health care, the sentiment is unequivocal - this is a service you can count on, and a team you would want by your loved ones' sides.

This particular area of Riverview, Michigan offers a variety of healthcare options including physicians specializing in lung and sleep disorders, family health, oral surgery, heart and vascular care, eye health, urology, and mental health services. There are also several pharmacies nearby for easy access to medications. In terms of dining options, residents can enjoy cafes such as Starbucks and Sugarr Donuts as well as restaurants like Bob Jo's Frozen Custard and Leo's Coney Island. For recreation, there are parks within a short driving distance including BASF Park and Civic Center Park. Additionally, there are nearby hospitals including Henry Ford Medical Center and Wyandotte Hospital for any medical emergencies. Lastly, transportation to and from the Detroit Metropolitan Wayne County Airport is easily accessible with rental car services available within 9 miles. This area provides convenient amenities and services that cater to the diverse needs of seniors looking for a comfortable living environment in Riverview.

Physicians

• Lung and Sleep Disorders Center (0.3 miles)
• Family Health PC (0.3 miles)
• Michigan Center For Oral Surgery (1 miles)
• Downriver Heart and Vascular Specialists (1.7 miles)
• Castleman Eye Center (1.8 miles)
• Michigan Institute-Urology (1.9 miles)
• Lagrou, Robert New Oakland Family Centers (3 miles)

Cafes

• Starbucks (0.7 miles)
• Sugarr Donuts (2 miles)
• Panera Bread (4 miles)
• Tim Hortons (6 miles)
• Biggby Coffee (6.5 miles)
• Tim Hortons (6.7 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• Sav-On Drugs (3.4 miles)
• Rite Aid (3.4 miles)
• Rite Aid (3.9 miles)

Restaurants

• Bob Jo's Frozen Custard (1.3 miles)
• TV's Deli & Diner (2 miles)
• Ten Pins of Trenton (2.1 miles)
• Pancho's II Mexican Restaurant (2.3 miles)
• McDonald's (2.6 miles)
• Leo's Coney Island (3 miles)
• Applebee's (3.1 miles)

Parks

• BASF Park (2.5 miles)
• Civic Center Park (4 miles)
• Heritage Park (4.4 miles)
• Lake Erie Metropark (7.2 miles)
• Huroc Park (7.6 miles)
• Schemansky Park (8.2 miles)

Hospitals

• Henry Ford Medical Center - Woodhaven (2.8 miles)
• Henry Ford Wyandotte Hospital (3.3 miles)
• Dr. Dino d'Aloisio (6.7 miles)
• Beaumont Dearborn Hospital (8.1 miles)

Places of Worship

• Our Lady of the Woods (3.8 miles)
• Southpoint Church (4.3 miles)

Transportation

• National Car Rental (8.5 miles)
• Hertz Rent A Car (8.6 miles)
• Enterprise Rent-A-Car (8.7 miles)
• Budget Rent A Car (8.7 miles)
• DTW Delta Cargo (8.7 miles)
• Ground Trans North Terminal (8.9 miles)
• Detroit Metropolitan Wayne County Airport (DTW) (8.9 miles)