Country Living

Pros

• The facility is described as the absolute best assisted living home around.
• The home is immaculate inside and out, with resident care that is above and beyond expectations.
• The care and attention given to family members' loved ones is highly impressive.
• The staff are amazing and friendly.
• The home feels like a person's own home, offering the best possible care.
• The reviewers describe the place as very caring with caring people.

Cons

• The staff were inexperienced and failed to communicate between shifts.
• The family was not contacted when the patient deteriorated overnight, despite instructions to call.
• They gave additional morphine at 4:00am without informing the family.
• The father was found deceased around 6:30am, and the family was never notified.
• When the mother called, staff repeatedly claimed, "Didn't Hospice call you?", indicating poor communication.
• He had died before 6:30am, and nobody informed the mother for over two hours.
• The reviewer criticized Courtney and stated that the facility was not a proper way to run a business.

Review

Families connected to this assisted living home describe a place that shines in many ways while also exposing a troubling gap in how information is shared across shifts. The setting is repeatedly praised as immaculate, welcoming, and deeply caring for residents. The reviews paint a picture of a home-like environment where cleanliness and a high level of attention to residents' needs are evident, creating a strong sense of trust and gratitude from families who rely on the staff every day.

Yet beneath the warmth there is a stark note of alarm about communication. One family recounts a night when a loved one was deteriorating, and the team was instructed to call the family if there was any change. The mother called around 12:30 a.m., only to be told that her husband was "doing ok." Later that night, the patient received additional morphine at 4:00 a.m., but no call was made to the family to inform them of this change. By 6:30 a.m., the father had died, and the discovery came without a call to his spouse. When the mother finally reached the home again at 8:30 a.m., she was met with repeated questions about whether Hospice had contacted them, a reminder that the family felt emotionally abandoned at a moment of profound loss. The account emphasizes that he had died long before the family was informed, and the lack of timely, compassionate communication left a lasting sting.

The frustration is punctuated by a pointed statement directed at a staff member - "Shame on you, Courtney! Not any way to run a business!" - which captures the emotional weight of feeling neglected during a time when families expect to be kept in the loop. This insistence on accountability reflects a belief that, even in a high-quality care setting, practical missteps can undermine trust and add to the sorrow families experience after a loved one passes.

Against this backdrop of concern, however, the same reviews celebrate the facility's strengths. One reviewer calls it the "Absolute best assisted living home around," praising the home's immaculate condition both inside and out and affirming that the residents receive care that is "above and beyond" what they expected. The sentiment is deeply affirmative: they feel blessed to have found a place that can meet the needs of their mom with such care and attention, reinforcing a strong sense of gratitude for the environment and the people who work there.

Another family member offers a similarly glowing tribute to the care provided for a father-in-law. They describe the care as something they had never encountered before - an experience that felt almost like being at home, with the assurance of "the best care possible." They characterize the staff as "amazing and so friendly," underscoring the warmth and approachability of the team. The reviewer even suggests that if they could not be at home themselves, they would want to be in this facility, which speaks to a deep level of trust and comfort with the living environment and its caregivers.

A final, succinct line of praise - "Very caring place with caring people" - caps a narrative that blends heartfelt appreciation with the reality that, for some families, the day-to-day experience is marked by exceptional kindness and dedication. Taken together, these testimonials present a picture of a facility that excels in creating a home-like atmosphere and delivering attentive, compassionate care, while also highlighting the essential need for consistent, proactive communication with families - especially in critical moments and at the end of life.

Overall, the stories depict a community that can be exceptional in its standards of cleanliness, atmosphere, and day-to-day care, earning high marks from families who feel supported and grateful. At the same time, they illuminate an important area for improvement: seamless handoffs between shifts and timely, transparent communication with families about changes in a loved one's condition. The conclusion drawn from these mixed experiences is clear - a home that prides itself on a gentle, respectful, and attentive approach to elder care has every reason to strengthen its communication practices to match the high quality of care that families already recognize and value.

This part of Portland, Michigan offers a variety of amenities and services that cater to seniors looking for a peaceful and convenient lifestyle. With several places of worship nearby, such as St Andrew Lutheran Church and United Methodist Church, seniors can maintain their spiritual practices. The area also provides easy access to transportation services like National Car Rental and U-Haul Neighborhood Dealer for any travel needs. In terms of healthcare, there are reputable physicians' offices like Portland Family Care Center and pharmacies such as Tom's Pharmacy and Rite Aid within close proximity. Additionally, the presence of parks like Powers Playground and Floyd Van Buren Park offers opportunities for outdoor recreation and relaxation. Overall, this area in Portland provides a supportive environment for seniors seeking a comfortable living experience.

Places of Worship

• St Andrew Lutheran Church (1.3 miles)
• Sebewa Center (5.4 miles)
• United Methodist Church (6.8 miles)
• Saint Mary's Hall (8.6 miles)
• Church of God (8.8 miles)
• United Pentecostal Church (9.7 miles)
• First Congregational UCC (10.8 miles)

Transportation

• National Car Rental (1.8 miles)
• Creative Taxidermy (5.5 miles)
• U-Haul Neighborhood Dealer (11.2 miles)
• U-Haul Neighborhood Dealer (11.2 miles)
• Nature's Image Taxidermy (12.3 miles)

Physicians

• Portland Family Care Center (1.9 miles)
• McLaren Greater Lansing - Portland Family Care (1.9 miles)
• Lyons Clinic of Family Medicine (9.9 miles)
• Mid-Michigan Family Medical Center PC (11.5 miles)
• Family Medicine of Michigan (11.5 miles)
• Family Medical Center (12 miles)
• Sparrow Ionia Occupational (12 miles)

Cafes

• Biggby Coffee (2 miles)
• Toads (10.6 miles)
• C & R Homestyle Cafe (12 miles)
• Bluewater Cafe (12.4 miles)

Restaurants

• Little Caesars Pizza (2.1 miles)
• Wendy's (2.1 miles)
• McDonald's (2.1 miles)
• Burger King (2.1 miles)
• Olivera's Restaurant (2.1 miles)
• Arby's (2.1 miles)
• Fabiano's River House Bar & Grill (2.2 miles)

Pharmacies

• Tom's Pharmacy (2.1 miles)
• Rite Aid (2.1 miles)
• Walmart Pharmacy (10.9 miles)
• Meijer Pharmacy (11 miles)
• Walgreens (11.2 miles)
• Rite Aid (11.3 miles)
• Walgreens (11.3 miles)

Parks

• Powers Playground (2.1 miles)
• Powers Park (2.1 miles)
• Bogue Flats Recreation Area (2.5 miles)
• Floyd Van Buren Park (6.9 miles)
• Lincoln Brick Park (9.3 miles)
• Fitzgerald Park (9.6 miles)
• Jaycee Park (10.8 miles)

Hospitals

• Icmh Specialty Clinic (12.1 miles)
• Ionia County Memorial Hospital (12.1 miles)

Theaters

• Ionia Theatre (12.4 miles)