2483 Caseville Road, Pigeon, MI 48755
For more information about senior living options: (844) 490-3973
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The acute care staff are the best. Dr Drake and nurse Michelle were great, professional and thorough. Dr Drake is amazing. The front desk was very nice. Wonderful people and informative therapists. They are kind, thoughtful and caring.
They describe the emergency department as the worst they've ever experienced, with rushed care, not listening to patients, and rude nurses. They say the hospital should be shut down permanently and compare it to an asylum where care would be better. They call the swing bed program a joke and blame incompetent laboratory staff for critical labs taking hours. They accuse the CEO of avoiding issues and relying on overpaid, incompetent staff. They claim the hospital gets worse year after year. They allege deceptive billing practices, including charging thousands to insurance for procedures not performed and pursuing more money. They claim a family member died after gallbladder surgery due to a complication they believe resulted from the hospital's actions. They say the ER inappropriately filed charges against a patient who had attempted suicide, viewing it as unethical treatment.The collection of experiences shared about this hospital paints a deeply mixed and often troubling picture. A number of people describe the ER as rushed and impersonal, with concerns that staff focus on throughput rather than thorough, attentive care. Some reviewers recount feeling unheard, noting that nurses and other staff appeared uninterested or even rude, and that listening to patients and addressing their concerns could be inconsistent. In particularly strong terms, several posts suggest that the hospital's overall approach to care is lacking, with one caller even saying they would "highly do not recommend" the place and that it should be shut down, while others compare it unfavorably to nearby facilities that they felt took better care of patients.
Amid the frustration, there are equally pointed criticisms about the swing bed program and the hospital's laboratory services. A number of reviewers allege that the swing bed program is ineffective or poorly managed, and they claim that critical labs are performed but results take hours to come back due to laboratory staff who appear to be overwhelmed or incompetent. These concerns extend to hospital leadership, with criticisms aimed at the CEO's willingness to engage with problems and to resolve issues directly, instead relying on staff to address everything. One reviewer even named the CEO directly, describing him as distant and unresponsive while calling the current staff "overpaid and incompetent."
Yet the narrative is not uniformly negative. Several accounts emphasize positive, professional, and compassionate care in other contexts. There are heartfelt thank-yous to individual clinicians, praise for fast responses in emergencies, and appreciation for the willingness of certain staff to go the extra mile. One caller recounted a terrifying accident involving their son and commended the team for recognizing the need for rapid transfer to a trauma center, arranging the transport quickly, and handling the situation with professionalism. Specific praise is given to an RN named Andy, to Dr. Drake, and to a nurse named Michelle, who were described as thorough, comforting, and capable. Front-desk staff are also mentioned as being kind and helpful in some visits, contributing to a sense that quality care can occur here when the right people are present.
There are also personal anecdotes that highlight both resilience and frustration in equal measure. For instance, one patient described a tetanus shot and subsequent follow-up calls with a surprising level of ongoing care, noting an unusually proactive follow-up experience. Another story narrates a highly positive outcome after a dislocated shoulder, detailing empathy, clear communication, and practical, reassuring care that helped the patient through painful episodes. In contrast, another review details an extremely negative outcome following gallbladder surgery at a different hospital, with a claim that the patient died after post-surgical complications that were not adequately addressed, and a subsequent relocation of care to Covenant in Saginaw. Although this incident involves another facility, it is included in the overall thread of highly personal health-care experiences circulating in this community.
Billing and financial practices emerge as a major concern in several entries. A recurring theme is the belief that the hospital bills patients' insurance thousands of dollars for procedures that were not performed, followed by allegedly deceptive or confusing billing practices. Reviewers say the billing office lies to patients, and that even after insurance payments, the hospital continues to pursue further charges. This has left some families feeling endangered financially and expressing strong distrust about the hospital's financial dealings, complicating their perception of care with anxiety about costs and collections.
One of the more troubling themes is a serious encounter involving the emergency department and mental health crises. A reviewer describes an ambulance-transported case involving attempted suicide by a granddaughter, expressing shock at the decision to press charges against a patient who was not competent in behavior. The reviewer, who has experience in health care, questions the appropriateness of prosecuting someone in a mental health crisis and worries that fear of legal repercussions may deter people from seeking help when they need it most. This critique underscores concerns about how the hospital handles behavioral health emergencies and the balance between safety, treatment, and patient rights.
In sum, the experiences span a broad spectrum - from life-saving quick actions and genuinely compassionate care to perceived neglect, administrative inefficiency, and troubling interactions with billing and administration. Several witnesses point to bright spots in the staff and certain clinicians who provided thoughtful, thorough, and empathetic care, while others describe a systemic, ongoing set of issues that left patients feeling dismissed, overcharged, or inadequately supported during some of their most vulnerable moments. The dichotomy in these narratives suggests that patient experience at this facility can be highly variable, heavily dependent on which department, which clinician is involved, and the moment in time a patient happens to walk through the door.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Birchview Ranch CLF in Pigeon, MI is a cozy and comfortable board and care home that offers personalized assistance to seniors in need of daily living support. Our community provides a range of amenities to ensure the well-being and convenience of our residents.
Our fully furnished rooms offer a comfortable and home-like atmosphere, while our dining room serves delicious meals tailored to meet special dietary restrictions. Housekeeping services are provided to maintain cleanliness and hygiene throughout the community.
At Birchview Ranch CLF, we understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access and telephone services for our residents to stay connected with their loved ones.
Our dedicated staff assists residents with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers, ensuring that all medical needs are met. Medication management is offered to ensure residents take the correct medications at the right time.
To enhance social engagement and overall well-being, we offer a variety of scheduled daily activities for our residents to enjoy. Outdoor spaces and a garden provide opportunities for relaxation and connection with nature.
When it comes to transportation needs, Birchview Ranch CLF has got it covered. We arrange transportation for medical appointments, ensuring every resident gets the care they need. Additionally, there are nearby pharmacies, restaurants, places of worship, and other amenities for added convenience.
Join us at Birchview Ranch CLF in Pigeon, MI where personalized care meets comfort in a warm and welcoming environment.
Birchview Ranch Clf is located at 2483 Caseville Road, Pigeon, MI 48755 in Huron County, Michigan
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