Arcadia Home Care & Staffing Muskegon

Pros

• The service provided by the caregiver Joyce was exceptional.
• They were there when needed and did a great job.
• Joyce showed genuine care and did her best for the client's father.
• The caregiver's dedication and effort were appreciated.
• The initial presence of the caregivers when needed was beneficial.
• The reviewer is pleased with the overall service provided.
• Joyce made a positive impact on the client's experience with the company.

Cons

• The scheduling in the beginning was absolutely horrific.
• The communication with the sales guy was terrible.
• The rest of the caregivers were rated poorly (1 out of 5).
• No voice mail is set up for taking messages.
• There were issues with finding the correct address for some caregivers.
• The business was not proactive in their communication.
• The phone calls went unanswered multiple times, which reflected poorly on their business practices.

Review

In the quest to find reliable and compassionate home care services, one person recounts their mixed experience with a particular company. While they acknowledge that the service was not utilized for an extended period, they express gratitude for the timely assistance provided when needed. Overall, they are pleased with the job performed by the caregivers.

However, within this otherwise positive assessment, one individual stands out as exceptional. Joyce, who attended to their father's needs, is commended for her dedication and genuine concern. It is evident that she went above and beyond to ensure their loved one received top-notch care.

Regrettably, the initial stages of scheduling proved to be a major hurdle. The reviewer describes it as "horrific," highlighting instances where some caregivers were unable to find their destination due to potential address mix-ups. This indicates a flaw in communication and coordination on the part of the company.

Criticism is also directed towards the sales representative's lack of responsiveness. Despite multiple attempts to contact them via email, no reply was ever received. Consequently, direct phone calls became necessary but didn't portray a proactive approach from the company's end.

Considering these factors, it is not surprising that this reviewer concludes by expressing their reluctance to recommend this particular home care service. They assert that if given another chance, they would opt for an alternative provider unless they could secure Joyces' services once again. Her outstanding care made a lasting impression.

To further illustrate concerns about communication and accessibility within this company, another dissatisfied customer recounts their recent attempt at reaching out for assistance via phone call. Unfortunately, their experience proved no better; no voicemail had been set up to allow for leaving messages, and repeated calls went unanswered.

These reviews paint a complex picture of this home care service provider: exemplary caregiving from Joyce contrasting with notable issues in scheduling and communication. While there were positive aspects to be noted from these experiences, such as prompt assistance during times of need, the overall lack of responsiveness and difficulties encountered were significant enough to dampen the reviewers' satisfaction.

In summary, it is clear that this home care service had both strengths and weaknesses. The dedication and compassion displayed by Joyce garnered praise, while issues surrounding scheduling, communication with a sales representative, and poor phone system management left much to be desired. The ultimate recommendation from these reviews is one of caution – unless one can secure the exceptional services of Joyce, it may be prudent to explore alternative options in the search for reliable and responsive home care assistance.

Located in Norton Shores, Michigan, this area offers a variety of amenities and services that cater to seniors looking for convenience and comfort. With a range of healthcare options including physicians, pharmacies, and hospitals within close proximity, residents can easily access medical care when needed. Additionally, there are several parks nearby such as Mona Lake Park and Ross Lake Park for leisurely walks or outdoor activities. For dining options, there are several restaurants like Hearthstone Bistro and Toast 'N Jams within easy reach. Transportation is also accessible with car rental services available just a short distance away. Overall, this area provides a peaceful and convenient environment for seniors looking to settle down in Norton Shores.

Physicians

• Phl Joseph Belanger DO (0 miles)
• Shoreline E.N.T. (0 miles)
• ChristopherJ Stock MD - Opthalmology (0.2 miles)
• Sonus Center (0.2 miles)
• Benjamin W. Nykamp, MD (0.2 miles)
• Family Medicine Associates (0.2 miles)
• Norton Family Practice (0.2 miles)

Restaurants

• Hearthstone Bistro (0.5 miles)
• Toast 'N Jams (0.5 miles)
• McDonald's (0.5 miles)
• Chili's Grill & Bar (0.6 miles)
• Schultz Haus (0.9 miles)
• The Station Grill (1.1 miles)
• G&L Chili Dogs (1.2 miles)

Pharmacies

• Meijer Pharmacy (0.6 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.3 miles)
• Patterson's Pharmacy (1.8 miles)
• Hackley Pharmacy Glenside (2.1 miles)
• Walgreens (2.1 miles)
• West Shore Professional Pharmacy (2.1 miles)

Parks

• Mona Lake Park (0.7 miles)
• Ross Lake Park (1 miles)
• Dune Harbor County Park (2.5 miles)
• Hackley Park (3.1 miles)

Hospitals

• Mercy Health (0.8 miles)
• Mary Free Bed (2.2 miles)
• Mercy Health Hackley Campus (2.3 miles)
• Hackley Hospital (2.3 miles)
• Great Lakes Specialty Hospital (2.3 miles)
• Hackley Hospital Laboratories (2.3 miles)
• Mercy Health Partners (2.5 miles)

Transportation

• Avis Rent A Car (1.8 miles)

Theaters

• Cinema Carousel (1.8 miles)

Places of Worship

• Calvary Bible Church (2.1 miles)
• All Shores Wesleyan Church (2.6 miles)
• St Mary's Church (3.3 miles)

Cafes

• Panera Bread (2.8 miles)
• Starbucks (3.5 miles)