9318 East Pickard, Mount Pleasant, MI 48858
For more information about senior living options: (844) 490-3973
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Green Acres in Mt. Pleasant sits at the center of a strikingly divided set of experiences. On one hand, there are stories of care, warmth, and genuine dedication from staff who show up day after day to support residents and their families. On the other hand, there are cautions about administration, leadership, and a culture that some say stifles speaking up or challenges employees and families when concerns arise. Taken together, the collection paints a picture of a facility that can be both a comforting home and a place where governance and morale have room to improve.
Several reviews focus on the negative end of the spectrum, pointing to what they describe as terrible administration, lazy management, and a pattern of missed diagnoses or missteps in basic care. One reviewer highlights chronic issues with administrative leadership, noting it's hard to trust the care plan when the basics - like ordering medications such as Tylenol - don't get handled correctly. Another speaks to miscommunication: a patient never has the same registered nurse leading the care, which leads to missed information and ongoing frustration. These accounts are not just about isolated mistakes; they describe a broader sense that, while there is care in the team, the organizational framework limits its effectiveness and accountability. A few reviewers shake the confidence further with remarks about overworked and underpaid staff, suggesting that structural strain bleeds into daily care.
Interwoven with these concerns is a stark warning from at least one reviewer: when issues are raised, there can be consequences. The sense that speaking up could lead to punishment or a "ganged up on" environment is alarming for anyone considering care for a loved one. The repetition of phrases like "This place has all the boxes checked" and "I still regret bringing dad there" underscores a fear that courage to report problems may backfire. These sentiments create a perception of a hostile climate for feedback, even as families acknowledge moments of compassionate care within the same facility.
Amid the warnings, however, there are clear and compelling stories of positive, person-centered care. A reviewer recounts a recent week post-operation in which the staff were described as absolutely amazing, dedicated to residents, and genuinely caring. The warmth and attentiveness in that account stand in contrast to the cautions elsewhere in the narrative, illustrating that the experience can swing dramatically from one moment to the next, depending on who is delivering the care and under what administrative pressures they are working.
Another family's experience emphasizes a sustained, course-correcting level of care. A mother's four-month stay before passing is described as wonderful, with phenomenal care even through hospice involvement. The environment is described as friendly, and residents are said to feel at home. Jill, the administrator, is singled out as terrific - honest and open about questions concerning costs and care - and the writer notes they would recommend Green Acres to anyone needing that special level of care. The thread here is clear: when leadership is responsive and transparent, and when the care team communicates well, families feel supported and confident in their choice.
Yet there are cautions that continue to echo beyond these positive anecdotes. A separate review isolates a series of systemic concerns: mismanagement, poor leadership, problematic hiring practices, privacy invasions, and harassment of employees that provokes daily anxiety. The reviewer urges readers to be wary and to look beyond the surface, arguing that until these issues are addressed, the facility cannot truly be recommended. A related comment points to a lack of diversity among residents and staff, implying that the culture may not reflect a broad community and could affect residents' comfort and belonging. Across these accounts, the fear isn't just about isolated incidents but about an ongoing climate that affects both staff morale and resident well-being.
There is also a searing personal account from someone who previously worked there in a kitchen role. They describe a difficult, even traumatic, experience: wrongful termination after a serious incident involving an assault by another employee, with implications that management did not adequately protect or support them. The writer frames this as a broader pattern of bias and lack of accountability, noting a perceived lack of diversity and expressing strong warnings to avoid the facility unless leadership and workplace culture are decisively improved. It is a jarring counterpoint to the overwhelmingly positive anecdotes that exist in the same ecosystem, illustrating how quickly experiences can diverge within the same institution.
On the other side of the ledger, the facility earns praise from numerous staff members who describe Green Acres as a supportive, almost family-like workplace. Janelle is singled out as "the best," described as friendly, caring, and compassionate toward patients and their families. There are heartfelt affirmations from nurses who have committed years to the role, with one noting nearly five years in the nursing staff and expressing how the job feels like a home away from home. The sense among these employees is that the residents become like family and that the owners, the management team, and the broader staff create a culture that is supportive and deeply invested in the well-being of both residents and coworkers.
From the kitchen to the activities director, the praise continues. Several staff members recount long tenures - five years, seven years, or more - and describe a work atmosphere that is caring, fun, and focused on making a real difference in residents' daily lives. They speak of nutritious, homemade meals, welcoming snack options, and a robust schedule of activities and outings that invite families to participate as well. The direct care workers are described as professional, nurturing, and endlessly patient as they respond to residents' needs. The management team is depicted as understanding, flexible, and committed to fostering a collaborative, family-like environment where staff feel valued and residents feel cherished.
Taken together, the narrative around Green Acres in Mt. Pleasant reveals a complex institution in which extraordinary care can flourish alongside serious governance and cultural challenges. The reviews suggest that the quality of life for residents and their families can be profoundly positive when leadership is transparent, when communication is consistent, and when staff are supported and respected. Conversely, the same institution bears cautions about administrative missteps, punitive responses to feedback, and a workplace climate that can be unsafe or unjust for some employees. For anyone considering care at Green Acres, the takeaway is clear: engage with both sides of the story, request candid conversations with administrators, observe the day-to-day operations, and seek firsthand impressions from current residents and their families. The facility's potential for warmth and excellence is real, but it coexists with issues that demand careful, proactive attention to ensure every resident receives the respectful, competent care they deserve.
Pleasant Acres in Mount Pleasant, MI is an assisted living community that offers a comfortable and caring environment for seniors. Residents can enjoy a range of amenities, including a dining room where delicious meals are served, fully furnished accommodations, beautiful gardens to relax in, and housekeeping services to keep their living spaces clean and tidy.
At Pleasant Acres, residents have access to move-in coordination services to make the transition into their new home as smooth as possible. They also have access to outdoor spaces where they can enjoy fresh air and nature. Additionally, telephone and Wi-Fi/high-speed internet services are provided to ensure residents can stay connected with loved ones.
The community offers a variety of care services to assist residents with their daily activities. This includes assistance with bathing, dressing, transfers, and coordination with healthcare providers. For those who require it, diabetes diet management is available along with support for special dietary restrictions. Medication management is also provided to ensure residents take their medications properly.
Transportation arrangements are made for medical appointments or other needs. There are multiple nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for convenience and easy access.
In addition to these amenities and care services, residents can enjoy scheduled daily activities designed to promote social engagement and enjoyment. Whether it's joining group exercises or participating in arts and crafts sessions, there is something for everyone at Pleasant Acres.
Overall, Pleasant Acres offers a comprehensive assisted living community that focuses on providing quality care while maintaining the independence and dignity of its residents.
Pleasant Acres is located at 9318 East Pickard, Mount Pleasant, MI 48858 in Midland County, Michigan
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