Madison Towers

Pros

• Crystal was described as pure perfection for guiding the tour and answering questions.
• The facility offers many great services for seniors.
• The staff went out of their way to get residents into an apartment quickly when time was critical.
• The apartments are nice and the overall atmosphere is pleasant.
• The grounds are well-maintained, with good lawn care and snow removal.
• The staff are described as very nice and polite.
• The complex sponsored a mobile grocery service for seniors, which was a welcomed additional support.
• Residents feel safe living there.

Cons

• The management is described as a failure that does not provide customer service.
• The building experiences power outages with no adequate generator backup, leaving elderly and disabled residents without heat or lights during outages.
• The elevator is often nonfunctional, hindering mobility and safe evacuation for seniors and wheelchair users.
• No one answers the phone, and staff appear to spend time on social media instead of assisting tenants.
• Emergency lighting is absent in hallways (notably on the 6th floor), making navigation hazardous during outages.
• There have been injuries due to ice and unsafe conditions, including a resident who broke a femur.
• The premises are disorganized, with pallets blocking aisles and stock shortages, and not customer-friendly.
• The staff are described as rude and unhelpful, indicating poor customer service.
• Some reviewers compare the property unfavorably to the projects or call it a dump, signaling a very negative impression.

Review

The collection of remarks about Madison Tower Apartments (and nearby reference points like Project 8) presents a portrait of a senior living complex that elicits a wide range of opinions. On some days and in some areas, residents and visitors describe a community that can be pleasant and well-kept, with friendly staff and a sense of safety. On other days and in other situations, they highlight serious safety concerns, inconsistent management, and frustrating barriers to getting basic needs met. Taken together, the feedback paints a picture of a place that has notable strengths but struggles with reliability and responsiveness when it matters most.

Several comments center on safety and accessibility, especially during power outages or other emergencies. One reviewer recounted being there on a day when a regional power outage disabled the building's elevators, leaving elderly residents and those in wheelchairs unable to access their floors. They noted that even though a generator was running, the lack of elevator service and hallway lights created dangerous conditions, with the 6th-floor corridor so dark that a flashlight was needed to navigate to the correct apartment. The same reviewer stressed that the situation could have been far worse for residents who rely on oxygen tanks, mobility aids, or who simply need a reliable means of exit during a crisis. This theme recurs in other accounts that emphasize that high-rise living for seniors requires dependable power, lighting, and elevator service - elements that were described as inconsistent or insufficient in the building.

The quality of management and customer service emerges as another major strand. Some reviewers express frustration with what they perceive as unresponsive or disengaged management. There are explicit complaints that phone lines go unanswered and that staff seem more focused on social media than on addressing tenant needs. One reviewer remarks that "wonderful management" would be expected in a place with good customer service, but the prevailing sentiment in several posts is the opposite: chronic neglect, slow responses, and a sense that tenants must struggle to obtain basic information or assistance. The juxtaposition of praise for certain staff members with broad criticisms of management creates a mixed impression of how well the property is being run day to day.

Maintenance and operational reliability are closely tied to those management concerns. The high-rise nature of the property, described as a nine-floor building with a large senior population, makes dependable heat and power particularly critical. Reviewers call for a large, sufficient generator to cover outages and insist that elevators, which frequently break down, pose serious barriers to safe evacuation. One testimonial even mentions a former incident where a resident fell on ice and required rehab, underscoring how external maintenance conditions (like snow and ice removal) directly affect resident safety. While some residents compliment outside maintenance services - lawn care, leaf removal, and snow removal - these positives do not fully offset the recurring complaints about in-building infrastructure failures and a perceived lack of reliability.

There is a spectrum of experiences when potential renters or family members interact with the office. Several posts indicate that inquiries and applications are met with little or no follow-up. Prospective residents report calling repeatedly without return calls, reflecting poorly on the communication standards expected from a senior housing provider. Yet there are bright spots within the staffing stories: one reviewer singled out Crystal for an exceptionally thorough and compassionate guided tour that answered questions comprehensively, and another indicated that staff went out of their way to expedite an apartment for a time-sensitive situation. These contrasting accounts suggest that individual staff members can markedly influence a guest's or family member's impression, even amid broader criticisms of the organization.

Amid the criticisms, there are also affirmative notes about the living experience and the amenities. Several reviewers describe the apartments as nice, clean, and affordable, with a favorable sense of safety and community. People praise the atmosphere for seniors and mention a host of services available to residents, including a range of rooms and activities that could enrich daily life - such as a library, craft room, exercise spaces, and a pool area. There are stories of positive, proactive staff actions that enhance the resident experience, including a program that sponsored the My Neighborhood Mobile Grocery Service to assist seniors. In addition, some tenants recount that they felt welcomed and supported by staff during the transition into residency, and one person expressed eagerness for a balcony, signaling a desire for even more comfort and livability.

There are even harsher comparisons that complicate the overall tone. A few comments describe parts of the shopping and common areas as disorganized or poorly managed, with pallets blocking aisles and a general sense of clutter that detracts from the resident experience. Phrases like "dump ghetto like or the projects" reflect strong negative impressions of certain areas, even as other reviewers celebrated the community's charm, cleanliness, and pleasant grounds. This mix of critique and praise further illustrates that experiences can vary dramatically depending on the specific moment, location within the complex, and interactions with staff or external vendors.

In summary, the reviews collectively reveal a community with significant strengths - well-kept grounds, friendly and caring staff in some instances, strong safety intentions for seniors, and a range of helpful services. At the same time, they reveal vulnerabilities: vulnerability to power and elevator outages, inconsistent maintenance and emergency readiness, and uneven responsiveness from management. For prospective residents and their families, the message is clear but nuanced: Madison Tower Apartments can be a solid, even desirable place for seniors who value a pleasant environment and accessible services, but it is essential to weigh the critical concerns about reliability, communication, and safety infrastructure against the positive experiences reported by others. If considering this community, visitors may want to verify current elevator reliability, confirm backup power plans, assess hallway lighting and emergency procedures, and speak with several staff members to gauge whether the level of responsiveness aligns with their needs and expectations.

This part of Madison Heights, Michigan, offers convenient access to a variety of amenities for seniors. Within close proximity, there are multiple pharmacies such as CVS and Walgreens, as well as restaurants like McDonald's and New York Deli for dining options. Additionally, there are several cafes including Starbucks and Biggby Coffee for socializing and enjoying a cup of coffee. For outdoor activities, there are parks like Scout Park and Harding Park nearby. In terms of healthcare, there are numerous physicians' offices in the area such as Royal Oak Pediatrics PC and Be Well Medical Center, as well as hospitals like St John Macomb-Oakland Hospital Warren Emergency Care within a short distance. Overall, this part of Madison Heights provides a variety of services that cater to the needs of seniors living in the area.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)

Restaurants

• McDonald's (1.5 miles)
• New York Deli (2.7 miles)
• McDonald's (2.9 miles)
• Urbanrest Brewing Company (2.9 miles)
• Rock On 3rd (3 miles)
• National Coney Island (3 miles)
• Twin Peaks (3 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (3 miles)
• Ferndale Project (4.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.4 miles)
• Biggby Coffee (6 miles)
• Panera Bread (6.1 miles)

Parks

• Scout Park (2.6 miles)
• Harding Park (2.7 miles)
• Center Line Memorial Park (3 miles)
• Starr Jaycee Park (3.9 miles)
• Clawson Park (4.5 miles)
• Palmer Park (5.4 miles)
• McKinley Park (6.6 miles)

Theaters

• AMC Star John R 15 (2.6 miles)
• Emagine Royal Oak (2.9 miles)
• MJR Troy Grand Digital Cinema 16 (4.5 miles)

Physicians

• Royal Oak Pediatrics PC (3.6 miles)
• Metro Medical Practice (3.7 miles)
• Sterling Physicians (4.1 miles)
• Be Well Medical Center (4.6 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.6 miles)
• Troy Orthopedics Associates (5.8 miles)
• Troy Medical Center (5.9 miles)

Hospitals

• St John Macomb-Oakland Hospital Warren Emergency Care (4.2 miles)
• St John Macomb Hospital (4.2 miles)
• Park Geriatric Village (6.5 miles)

Places of Worship

• Big Beaver United Methodist Church (5.5 miles)