Flatrock Manor

300 North Elba Road, Lapeer, MI 48446

For more information about senior living options: (844) 490-3973

2.7 from 15 reviews
5 stars
6
4 stars
0
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0
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8

Assisted Living Board and Care Home

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    Overall Review of Flatrock Manor

    Pros

    • pro The salt water pool is awesome.
    • pro The facility has good security and staff.

    Cons

    • pro The staff are unprofessional and unresponsive, often hanging up and refusing to identify themselves.
    • pro A male resident assaulted a female resident, leaving the aunt with a black eye, and staff allegedly left voicemails threatening violence.
    • pro The facility makes it difficult to discharge a loved one and to obtain information about their care.
    • pro A hospital encounter showed a staff member was rude and unprofessional.
    • pro The facility is horrible and not worth recommending.
    • pro There is widespread abuse of residents and a staff cover-up, with family members blocked from contacting their relatives.
    • pro Management is unreachable and family inquiries are neglected or mishandled.

    Review

    A pattern emerges in the impressions left about this facility that runs from frustration and fear to the occasional note of reassurance, but the overwhelming tone is one of alarm and disappointment. Several reviewers describe the place as unprofessional and difficult to reach, with basic lines of communication routinely failing. One account centers on trying to arrange for a house manager or simply obtain information about a relative, only to be met with repeated hangs on the phone and a reluctance to share staff names or titles. The impression is that front-line staff are not prepared to offer clear guidance, leaving family members feeling left in the dark.

    Family members also raise serious safety concerns, painting a troubling picture of how residents are treated. In one account, a female resident - the aunt of the reviewer - appears to be targeted in a way that feels unsafe: she is described as the only female resident in the facility, with a male resident allegedly inflicting a black eye. The same review mentions a voicemail from an employee that included a hostile intention toward the aunt, claiming the worker wanted to slap her. Taken together, these details create an impression of potential neglect or at least a troubling mismatch between care expectations and what is being tolerated within the environment, leading the reviewer to push for removal or discharge and to urge others not to consider the facility.

    The surrounding commentary reinforces a sense that responsiveness to family concerns is poor. There are multiple references to being told to wait or being put on hold for long stretches - sometimes as long as 15 minutes - followed by transfers where the staff member cannot identify who will pick up the call. One family member explicitly rejects the idea that the receptionist is to blame, instead pointing toward inadequate training among those who manage communications with families. The repeated experience described is of caregivers and administrators who seem inaccessible or unprepared to address urgent questions about loved ones.

    Beyond communication, some reviewers raise questions about the integrity of care and the handling of abuse allegations. One person alleges widespread adult abuse within the facility and claims the staff attempt to cover it up. There are cries for help from family members who say their daughters were abused and that they were not allowed to speak with them, with at least one admission that the facility had "caught" something but did not provide clear accountability afterward. The persistence of these claims - paired with reports of staff being unreachable or unhelpful - contributes to a climate of distrust and concern about what is truly going on behind closed doors.

    There are also practical, everyday friction points that color the overall experience. A hospital encounter with a staff member described as rude and unprofessional is cited as observable outside the facility itself, suggesting that the demeanor of employees can extend beyond the formal setting and impact how families feel treated in other contexts as well. Meanwhile, not all notes are bleak: one reviewer acknowledges a positive feature - an accessible saltwater pool - hinting that there are elements of the facility that some guests may appreciate or find beneficial.

    Other statements convey a clear, urgent warning. Several reviewers explicitly say the place is horrible and would not recommend it. The repeated idea is that management is hard to contact, and that verbal and physical abuse are not only problems but are, in their view, being ignored or tolerated by leadership. The strongest impression left is that families feel powerless to effect change or to obtain timely, transparent information about their loved ones' welfare, which amplifies the emotional toll of already difficult situations.

    Despite these intense criticisms, one reviewer does acknowledge "good security and staff," offering a brief counterpoint to the otherwise critical narrative. This line suggests that there are certain operational strengths - perhaps in safety protocols or on-site security - that some observers recognize. Yet this positive note sits alongside a broader chorus of concern, leaving potential partners or family members weighing risks and benefits rather than receiving a clear endorsement.

    Overall, the collection of observations paints a troubling image: a facility where access to staff is inconsistent, where concerns about abuse and safety are voiced repeatedly but not consistently addressed, and where the experience of care for residents and their families is shaped by frustration rather than reassurance. The recurring messages about poor communication, hard-to-reach management, and allegations of mistreatment mingle with occasional glimpses of good security and other amenities, creating a complex and uneasy impression that would lead many to proceed with caution or seek alternatives.

    Features

    Housing

    • 12 resident community capacity 12 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bishop (16 miles away) Bishop (16 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Flatrock Manor is a welcoming and fully furnished board and care home located in the charming city of Lapeer, MI. Our community offers a comfortable and supportive environment for seniors needing assistance with daily living activities.

    Residents at Flatrock Manor can enjoy the convenience of an on-site dining room where delicious meals are prepared and served. Our dedicated staff also provides housekeeping services to ensure that our residents have a clean and tidy living space.

    The community boasts beautiful outdoor spaces, including a garden, where residents can relax, socialize, or simply enjoy the fresh air. We understand the importance of staying connected in today's digital age, which is why we offer Wi-Fi/high-speed internet access throughout our premises.

    At Flatrock Manor, we prioritize the health and well-being of our residents. Our team is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention they need. For those with diabetes or other special dietary restrictions, we offer meal preparation according to their specific needs.

    Transportation arrangements are made for medical appointments to ensure that our residents have easy access to healthcare services. In addition, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship within close proximity to our community.

    To promote an active lifestyle for our residents, we provide scheduled daily activities designed to engage them physically and mentally. Whether it's participating in group exercises or joining in social events or outings organized by our staff members – there is always something exciting happening at Flatrock Manor.

    We invite seniors in search of a caring assisted living community to consider Flatrock Manor as their new home.

    Nearby Places of Interest

    Located in Lapeer, Michigan, this area offers a variety of convenient amenities for seniors looking for a comfortable and accessible living environment. With several healthcare facilities nearby including physicians, pharmacies, and hospitals, residents can easily access medical care when needed. The presence of cafes, restaurants, and parks provide opportunities for socializing and recreation. Places of worship are also within close proximity for spiritual fulfillment. Additionally, transportation options such as U-Haul services and the Amtrack Train Station make it easy to travel both locally and further afield. Overall, this part of Lapeer offers a well-rounded community with essential services catering to the needs of seniors.

    Physicians

    • Reddy DR (3.7 miles)
    • SVS Vision Optical Centers (4 miles)
    • Dr Darlene Daly (4.4 miles)
    • Lapeer Imaging Center (4.4 miles)
    • Roberts Dermatology Center PC (4.4 miles)
    • Sharma Clinic (4.4 miles)
    • Kip Litton DDS (4.5 miles)

    Transportation

    • U-Haul Neighborhood Dealer (3.7 miles)
    • Amtrack Train Station:Lapeer To Chicago (6.7 miles)

    Parks

    • Continental North Southside Park (3.8 miles)
    • Continental North Northside Playground (4.1 miles)
    • Rowden Park (6.3 miles)
    • Lapeer County Parks & Recreation Department (6.5 miles)

    Restaurants

    • Lake Inn (3.9 miles)
    • MD's Sports Tavern & Grill (3.9 miles)
    • Side Tracks Bar & Grill (3.9 miles)
    • Leos Coney Island Davison (4.1 miles)
    • Mojoe's Winghouse (4.2 miles)
    • Apollo Family Restaurant (4.3 miles)
    • Little Caesars Pizza (4.5 miles)

    Pharmacies

    • Rite Aid (4.1 miles)
    • Rite Aid (4.4 miles)
    • Walgreens (4.4 miles)
    • Epic Pharmacies (4.9 miles)
    • Advanced Care Pharmacy (5.6 miles)
    • Meijer Pharmacy (5.8 miles)
    • Rite Aid (6.1 miles)

    Cafes

    • Biggby Coffee (4.3 miles)
    • Starbucks (6 miles)

    Places of Worship

    • St Paul Lutheran School (5 miles)
    • Church of Jesus Christ of Latter Day Saints (5.2 miles)
    • Lapeer Church Of The Nazarene (6.1 miles)
    • The Rising Christian Church (6.5 miles)
    • Lapeer Free Methodist Church (6.7 miles)

    Theaters

    • Lapeer Cinemas (5.8 miles)

    Hospitals

    • Occupational Health and Convenient Care Center - McLaren Lapeer Region (6.1 miles)
    • McLaren Lapeer Region - Emergency Department (6.1 miles)
    • Lapeer Regional Medical Center Foundation (6.1 miles)
    • Nunnally, Nicholas Mclaren Lapeer Region Community Medical Center (6.1 miles)
    • McLaren Community Medical Center (6.1 miles)

    Frequently Asked Questions

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