300 North Elba Road, Lapeer, MI 48446
For more information about senior living options: (844) 490-3973
The salt-water pool is awesome. The security and staff are good.
The staff are unprofessional and unresponsive, often hanging up on callers and refusing to identify themselves. The facility is described as horrible and not worth recommending. The aunt in the facility is reportedly at risk, with alleged physical abuse by a male resident. There are claims that adult abuse occurs and is being covered up by staff, with families unable to speak to their loved ones. Getting information from the facility is extremely difficult; callers are put on hold for long periods and transfers are mishandled. Management is described as unreachable and training appears negligent, contributing to a lack of care. There are concerns that verbal and physical abuse is ignored by the facility.Flatrock Manor in Lapeer, MI is best suited for families seeking a low-cost, no-frills option where a family member must take the lead in coordination and oversight. The facility appears to rely on economical staffing and a lean administrative presence, which means residents may receive basic supervision but not the level of proactive care or consistently responsive communication expected in higher-rated communities. This is not a good fit for seniors who require steady, shareable accountability from management or for families that cannot commit to persistent advocacy. The practical takeaway: this is a setting that rewards proactive families who can fill gaps in oversight and safety.
Those weighing Flatrock Manor should explicitly consider alternatives if reliability, transparency, and safety are non-negotiables. Prospective residents with higher care needs, or families seeking clear, immediate access to administrators and a predictable care plan, will likely be disappointed here. In short, if a community's ability to answer calls promptly, provide timely information, and maintain a visible, accountable leadership team is important, other options with stronger staffing models and formal abuse-prevention protocols deserve priority.
Among the few positives that surface in the review pool, the saltwater pool stands out as a genuine amenity that can enhance quality of life for some residents who enjoy aquatic activities or simple recreation. Additionally, a portion of the feedback notes that security and some staff members are competent, which suggests there is a foundational layer of operation that could be workable in a more tightly managed setting. However, these light positives do not counterbalance the larger, recurring red flags around responsiveness, professional conduct, and safety oversight. The math doesn't pencil out for most families who prioritize dependable care and clear communication.
The dominant concerns center on unprofessional behavior, difficulty reaching anyone in charge, and a pattern of neglect when issues are raised. Several reviews describe long holds, transfers that go nowhere, and a receptionist unable to direct families to the right contact. More troubling are explicit allegations of abuse and intimidation that seem to go unchecked or inadequately addressed, which erodes trust and creates a chilling environment for residents and their loved ones. When family members feel discouraged from seeking information or fear for a resident's safety, the facility ceases to be a secure option. In a setting like this, even a minor dispute can escalate into an unresolved conflict, underscoring systemic gaps rather than isolated incidents.
Management accessibility - or the lack thereof - drives the central risk. Reports of unreachable leadership, incomplete or confusing responses, and a culture that appears to tolerate miscommunication line up with a broader pattern of disengagement. For families relying on steady, proactive management to interpret care needs, coordinate with outside providers, and enforce safety protocols, those gaps are untenable. It is not merely awkward customer service; it is indicative of a care environment where responsibility is diffused and accountability is unclear. That reality should shape every decision, not be wished away as a minor flaw.
Ultimately, a clear, deliberate decision is warranted: Flatrock Manor is a facility that may serve as a last-resort option for families who can and will assume the role of ongoing advocate, with the willingness to supplement care, monitor safety, and push for transparency. For most seniors - especially those with higher care requirements or anyone who cannot tolerate inconsistent communication - the prudent move is to continue the search elsewhere. Prospects should conduct a rigorous in-person evaluation, demand written safety and escalation procedures, verify staffing ratios, and speak directly with current residents and families about incident handling. If those assurances cannot be obtained, move on to communities with proven stability, clear leadership, and a track record of safeguarding residents.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bishop (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Flatrock Manor is a welcoming and fully furnished board and care home located in the charming city of Lapeer, MI. Our community offers a comfortable and supportive environment for seniors needing assistance with daily living activities.
Residents at Flatrock Manor can enjoy the convenience of an on-site dining room where delicious meals are prepared and served. Our dedicated staff also provides housekeeping services to ensure that our residents have a clean and tidy living space.
The community boasts beautiful outdoor spaces, including a garden, where residents can relax, socialize, or simply enjoy the fresh air. We understand the importance of staying connected in today's digital age, which is why we offer Wi-Fi/high-speed internet access throughout our premises.
At Flatrock Manor, we prioritize the health and well-being of our residents. Our team is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention they need. For those with diabetes or other special dietary restrictions, we offer meal preparation according to their specific needs.
Transportation arrangements are made for medical appointments to ensure that our residents have easy access to healthcare services. In addition, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship within close proximity to our community.
To promote an active lifestyle for our residents, we provide scheduled daily activities designed to engage them physically and mentally. Whether it's participating in group exercises or joining in social events or outings organized by our staff members – there is always something exciting happening at Flatrock Manor.
We invite seniors in search of a caring assisted living community to consider Flatrock Manor as their new home.
Located in Lapeer, Michigan, this area offers a variety of convenient amenities for seniors looking for a comfortable and accessible living environment. With several healthcare facilities nearby including physicians, pharmacies, and hospitals, residents can easily access medical care when needed. The presence of cafes, restaurants, and parks provide opportunities for socializing and recreation. Places of worship are also within close proximity for spiritual fulfillment. Additionally, transportation options such as U-Haul services and the Amtrack Train Station make it easy to travel both locally and further afield. Overall, this part of Lapeer offers a well-rounded community with essential services catering to the needs of seniors.
Flatrock Manor is located at 300 North Elba Road, Lapeer, MI 48446 in Lapeer County, Michigan
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