3131 Maloney Street, Lansing, MI 48911
For more information about senior living options: (844) 490-3973
Across a wide swath of recent reviews, Aria Nursing & Rehab (or the facility described in these posts) emerges as a place that prompts deeply conflicting experiences. On one hand, families praise caring staff, engaged leadership, and moments of genuine compassion; on the other hand, a large cluster of reviewers allege serious safety lapses, neglect, and frustrating, sometimes dangerous, gaps in care. The accounts span hospital-to-rehab transitions, weekend staffing patterns, medication administration, wound care, and the overall environment, all culminating in strong warnings to prospective families.
A central thread in the most alarming reports is the claim of neglect during a recent rehab admission initiated on a Friday. Reviewers describe a scenario in which a patient reportedly did not receive any medications from Friday through Monday, received only one shower over the entire period, and had a bed sore that was not adequately addressed with prompt dressing changes. In at least one vivid account, the patient's condition worsened after medications were finally provided - an entire dose of multiple medications given at once allegedly precipitated a seizure, despite the patient having no prior history of seizures. An emergency 911 response followed, with transport to the hospital, fueling widespread fear among families about what might happen during weekends or holidays when staffing is described as insufficient or unavailable.
The issue of weekend understaffing and weather-related absences is echoed by several reviewers who insist that weekends are unattended and that essential care routines - medications, pain control, wound care, and even basic hygiene - are not reliably performed. One review explicitly states that when a loved one was admitted for rehab, he sat through an entire weekend with minimal care, and another account notes that staff were not present due to weather on a Friday afternoon. The pattern painted here is of a care disruption that can have real, sometimes dangerous consequences for patients who depend on consistent nursing oversight, timely medication administration, and proactive management of medical needs.
Beyond medications and wounds, reviewers draw attention to a broader care environment that they describe as loud, chaotic, and occasionally unsafe. Complaints include persistent cigarette smoke creeping into units via smoking on patios near common areas, which reviewers say makes the unit feel unhealthy and suffocating. The smell and distraction from outdoor smoking are linked to a perception that the facility is not conducive to healing. In addition, reviewers report a lack of readily available dietary and nutritional support, noting the absence of a on-site dietitian and delays or refusals to provide protein shakes or other important dietary elements recommended by hospital staff and surgeons. Several accounts emphasize that family members feel compelled to bring extra food or supplies, highlighting perceived gaps in standard hospital-to-rehabilitation transition planning.
Several reviews focus on the quality and reliability of nursing care and medication management. Some reviewers acknowledge that there are competent, friendly staff on the floor and that certain admissions staff (notably Fallon, the admissions director, in multiple mentions) are engaged and helpful. These accounts describe a then-present sense of compassion and teamwork, the kind of interactions one hopes to find in a rehab setting, and they point to improvements under new management or leadership as a source of optimism. Yet this positive viewpoint is interwoven with cautions about serious lapses: delayed or missing pain medications, delays in ordering or delivering supplies, and concerns about the competency of some staff - paired with criticisms about management's visibility and accountability. At least one reviewer called out a specific LPN for actions that would raise HIPAA and patient-safety concerns, suggesting there are individuals whose conduct warrants formal attention.
Privacy and professional conduct are also highlighted in the reviews. One reviewer accuses Yazz Scott, an LPN, of going live on social media from a duty shift, allegedly naming a patient and exposing patient information, which would violate privacy norms and HIPAA regulations. The same account also claims significant medication-pass errors during that shift. This combination of alleged privacy breaches and medication mismanagement underscores a fear that patient safety and confidentiality are not being consistently safeguarded, and it prompts calls for urgent investigation and corrective action.
On the flip side, several posts celebrate what they describe as positive transformations. Families speak highly of "the Aria family" and of staff who provide compassionate, patient-centered care. There are testimonials about caring teams, the presence of engaged leaders, and a sense that changes in management are turning the facility in a better direction. Some reviews recount a prior positive experience with a relative's care, expressing gratitude for staff who went above and beyond, established trust, and formed meaningful relationships with patients and families. These pieces of praise offer a counterbalance to the more alarming safety concerns and suggest that experiences at the facility can vary markedly by shift, unit, and individual nature of care.
There is also a recurring thread of concern regarding the patient discharge process and post-acute planning. Some reviewers describe discharges arranged with little notice or family awareness, and worries about whether medications and necessary supplies arrive in time for the post-discharge period. Several accounts urge readers to be cautious and to seek thorough guidance from doctors and discharge coordinators before placing a loved one in rehab, particularly for patients with complex medical needs or recent surgical histories. Comparisons to referrals to Sparrow Hospital and concerns about the hospitals' role in directing patients to this rehab facility appear in the narratives, with some reviewers labeling the practice as ethically questionable and potentially risky.
Taken together, the reviews present a complex mosaic of experiences. There are heartfelt stories of dedicated staff, genuine care, and improvements under new leadership, alongside deeply troubling allegations of neglect, delayed medications, inadequate wound care, weekend understaffing, and privacy breaches. The vivid reports of a seizure following a heavy, rushed medication administration, the presence of bedsores with limited dressing changes, and the absence of timely interventions on weekends create a strong caution for families considering this facility for rehab. Simultaneously, the praise for individual caregivers, the admissions team, and changes in leadership suggests that the facility has the potential to provide high-quality care under the right conditions and consistent oversight.
For families currently evaluating rehab options, these accounts underscore the importance of asking targeted questions: how weekend coverage is structured, how quickly medications and pain control are provided, what the plan is for wound care and nutrition (including access to a dietitian), how privacy and patient information are protected, and how the facility handles discharge planning and communication with families. They also highlight the value of visiting multiple times, meeting with admissions staff, asking to see current staffing levels, and requesting a clear, written care plan for a loved one with specific medical needs. The dominant message across the narratives is clear: experiences can range from profoundly positive to extremely concerning, and due diligence is essential to ensure safety, dignity, and continuity of care for any family member entering rehab.
Maloney Street Residential Care is a premier assisted living community located in Lansing, MI. Our community offers a variety of amenities designed to enhance the comfort and convenience of our residents.
Our dining room provides a welcoming space for residents to enjoy delicious meals prepared by our talented culinary team. The fully furnished accommodations ensure that residents feel right at home from the moment they move in. Additionally, our beautiful garden and outdoor spaces provide opportunities for relaxation and enjoying the fresh air.
At Maloney Street Residential Care, we understand the importance of maintaining a clean and organized living environment. Our dedicated housekeeping services ensure that our community remains tidy and well-maintained at all times.
We also offer move-in coordination services to assist new residents in transitioning smoothly into our community. Whether it's arranging transportation or connecting with healthcare providers, our team is here to provide support every step of the way.
The well-being of our residents is of utmost importance to us. Our staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We strive to offer personalized care tailored to each individual's unique needs.
Nutrition plays a vital role in overall health and wellness. We accommodate special dietary restrictions such as diabetes diets and other dietary needs. Our experienced chefs prepare meals that are not only nutritious but also delicious.
Medication management is another service we offer to ensure that residents receive their prescribed medications on time. We work closely with healthcare providers to coordinate care and promote optimal health outcomes.
Residents at Maloney Street Residential Care can enjoy a vibrant social life through scheduled daily activities. Whether it's engaging in group exercises, participating in arts and crafts sessions, or joining social events, there is always something happening within our community.
Our convenient location offers easy access to numerous amenities nearby. With cafes, parks, restaurants, pharmacies, physicians' offices, places of worship, theaters, and hospitals all close by, residents have ample opportunities for entertainment and convenience.
At Maloney Street Residential Care, we are committed to providing a warm, caring, and supportive environment for our residents. With our comprehensive care services and exceptional amenities, we strive to help each resident enjoy a fulfilling and enriching lifestyle.
Maloney Street Residential Care is located at 3131 Maloney Street, Lansing, MI 48911 in Ingham County, Michigan
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