Metro Tower Apartments

Pros

• Delilah in the office is wonderful, pleasant, and insightful, and she clearly cares about her job.
• Nicole, the office manager, has been extremely helpful in all aspects.
• John, the maintenance manager, is accommodating and goes the extra mile.
• The management and maintenance are professional.
• The complex offers competitive rent and is affordable.
• There are washers and dryers on each floor, and the pool is well maintained in the summer.
• Packages always reach residents without issues.
• The location offers views of Lake St. Clair and is close to Metro Beach.

Cons

• Elevators are always breaking down.
• The system to buzz visitors into the building does not work.
• The pool is small and dirty and is rarely opened for residents.
• The dumpsters are always full, attracting rats.
• Fire alarms go off frequently, sometimes daily.
• Nicole in the office is rude and unapproachable.
• The building is not wheelchair accessible.
• The property management is ineffective and harasses residents.

Review

The collection of reviews portrays a property that stirs strong feelings on both ends of the spectrum. On the one hand, many tenants emphasize affordability, a favorable location near Lake St. Clair and Metro Beach, and practical conveniences like washers and dryers on each floor. A number of residents praise staff members who seem genuinely invested in their roles, such as Delilah in the office and Nicole, the office manager, who some reviews describe as helpful and professional. A few also credit the maintenance team, noting that when called, repairs can be prompt and effective, and that the building can feel like a reasonable value for the price when things are going smoothly.

Yet the same set of comments is dominated by recurring complaints about the building's operational reliability and resident experience. Elevators are frequently described as unreliable or out of service, sometimes for extended periods, with one review noting frequent outages and another describing a pattern of one or two elevators always working but not the full access residents expect. Fire alarms are another constant theme, with several reviews reporting loud, blaring sounds that occur repeatedly and disrupt daily life. Some residents attribute these alarms to simple building quirks, while others suggest that the alarms reflect broader maintenance and safety shortcomings.

Noise and interruptions extend beyond the fire alarms. A number of reviewers mention unscheduled construction around early mornings, which makes early wake-ups a reality for residents who are trying to sleep or get ready for work. The building's location near constant external noise - ambulance and police activity, as well as the general hustle of a busy area - also comes up as a deterrent for those who seek a quieter living environment. In combination with ongoing power outages and occasional difficulties with the building's plumbing or hot water, these factors contribute to a perception that this is not a tranquil place to live for many tenants.

Trash, odors, and pests figure prominently in several negative assessments. Overflowing dumpsters attract rodents and create unsanitary conditions in common areas, while some reviewers describe persistent smells in hallways and a general sense of uncleanliness. Issues with mold around window seals are noted by multiple residents, with at least one explicit mention of the need for humidifiers. A few reviews describe earwigs, flies, and other pests, adding to the sense that the property can feel unkempt or poorly maintained in certain areas.

The management experience appears to be a major variable, with contrasting encounters shaping the overall impression of the property. Some residents describe staff as friendly, accommodating, and professional, backing up this sentiment with anecdotes about quick maintenance responses and smooth handling of routine needs. Others recount rude or unhelpful interactions, claims of miscommunication from different parts of the management chain, and in some cases accusatory or hostile treatment. One review explicitly singles out a particular staff member for problematic behavior, while another praises the same individual's composure and effectiveness, illustrating a wide range of interpersonal experiences within the same building.

Accessibility and safety concerns also surface in the feedback. Several comments mention that the complex is not fully wheelchair accessible and that the environment can feel unfriendly to families or individuals with mobility challenges. Complaints about inconsistent security deposit handling and claims of pressure or harassment from management further complicate the picture, suggesting that some residents feel misled or treated unfairly during leasing, move-out, or dispute resolution processes. A few reviewers also highlight secure delivery of packages and general safety as positive outliers, indicating that experiences can vary significantly from one unit or moment to the next.

In summary, the property presents a clear dichotomy: inviting affordability and a few standout positives - such as convenient amenities, occasional responsive staff, and a favorable lakeside location - are repeatedly undercut by a pattern of mechanical failures, noisy disruptions, maintenance inconsistencies, and mixed experiences with management. For potential residents, the decision seems to hinge on how much weight they place on price and location versus reliability and peace of mind. If you can tolerate ongoing elevator and alarm issues, possible power outages, and variable service from management, you may view this as a reasonable value. If you prioritize quiet, consistent maintenance, and consistently courteous and predictable management, you may want to look elsewhere or prepare for a more challenging leasing experience.

Restaurants

• McDonald's (0.2 miles)
• Terry's Terrace (0.4 miles)
• Luigi's Original Restaurant (0.5 miles)
• McDonald's (1.8 miles)
• Bentley's Roadhouse (1.8 miles)
• McDonald's (2 miles)
• Frosty Boy (2.1 miles)

Pharmacies

• Value Center Market (1.3 miles)
• Rite Aid (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.7 miles)
• Meijer Pharmacy (3.3 miles)
• Walgreens (4 miles)

Places of Worship

• Trinity Lutheran Church (1.3 miles)
• Lakeside Community Church (2.5 miles)
• St Peter Catholic Church (2.6 miles)
• Crosspoint Church (3.8 miles)

Physicians

• McLaren Building (2.1 miles)
• Beaumont East Area Family Physicians (4.6 miles)
• St John Ob/Gyn Associates (5.5 miles)
• St Clair Orthopaedics & Sports Medicine PC (5.5 miles)
• Partridge Creek Center For Womens Health (6.3 miles)
• Midwest Center For Dermatology (6.3 miles)
• Mmi Dr M Chen (6.3 miles)

Parks

• Lake St Clair Metropark (2.5 miles)
• Metro Beach Nature Center (2.5 miles)
• Wilson Park (2.8 miles)
• Clinton Township Parks & Recreation (4.5 miles)
• Lac St Claire Park (5.4 miles)
• McKinley Park (6.5 miles)
• Waldenburg Park (6.6 miles)

Theaters

• AMC Star Gratiot 15 (2.7 miles)
• MJR Partridge Creek Digital Cinema 14 (6.2 miles)
• MJR Chesterfield Crossing Digital Cinema 16 (7.2 miles)

Hospitals

• McLaren Macomb - Emergency Department (2.7 miles)
• FMCNA Dialysis of Chesterfield (6.1 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.2 miles)
• Panera Bread (4.2 miles)
• Tim Hortons (4.5 miles)
• Starbucks (5.3 miles)
• Tim Hortons (5.4 miles)
• Starbucks (5.8 miles)