851 Turner NW, Grand Rapids, MI 49504
For more information about senior living options: (844) 490-3973
The residents are lovely. The facility is beautiful, with hardworking staff and many caring people. It is one of the best assisted living apartments in Grand Rapids. Heron Manor is a wonderful assisted living facility, offering weekly concerts, activities, and outings with excellent staff support.
They demand October's rent after a death. They are sending attorneys for the deceased's estate. They come across as inconsiderate and money-hungry. They switch companies back to back and do not keep communication open for residents or staff. They provide poor food service and poor sanitation. They would never send a family member to this place. They attempted to keep a deposit from a resident's mother and only refunded part after a dispute. They had staffing shortages, with only one nurse on the floor for three floors.Key Assisted Living in Grand Rapids is best suited for seniors who prize a bright, social setting and a community that feels lively and neighborly. The vibe appeals to residents who want ready access to planned activities, outings, and a steady stream of familiar faces. This is not a place aimed at high-acuity medical needs, but rather a campus where friendly staff and a warm resident network can support independent living with light assistance. Families should enter with clear expectations about administration and billing processes, knowing that the environment may compensate for occasional friction with who they meet daily and the quality of social life.
Who may want to consider alternatives? Those who require consistent, transparent communication and flawless financial handling will want to look elsewhere. Several reviews flag ongoing management changes and a pattern of poor communication between administration, staff, and families. If a loved one depends on dependable nursing oversight - ideally more than one nurse on duty per shift - the risk of understaffing across multiple floors is a real concern. Additionally, disputes over deposits or post-death charges signal a rigidity in financial practices that can erode trust when a family is navigating a difficult time.
On the plus side, the community earns points for atmosphere and engagement. Residents are described as lovely, and the facility itself is presented as beautiful, offering concerts, activities, and outings that create meaningful social ties. Staff are frequently praised for their dedication and warmth, and some reviewers report feeling that the care team is genuinely attentive and supportive. Those elements can translate into improved mood and a sense of belonging, which matters greatly for daily quality of life and emotional well-being.
Yet the negatives carry weight. Communication breakdowns, including reports of back-and-forth ownership changes, create a sense of uncertainty for families trying to stay informed. Sanitation and food service quality are repeatedly called into question, which matters to daily satisfaction and overall health. The most troubling issue is staffing: a single nurse covering multiple floors raises legitimate concerns about response times, medication administration, and oversight of daily needs. A deposit dispute, tied to move-out timing and carpet wear, further fuels skepticism about contracts and refunds, especially when a loved one is no longer living there.
Do the strong social and environmental advantages offset these concerns? For some families, yes - if the loved one is largely independent, requires light assistance, and thrives on community life, the positives can outweigh the risks. The decision hinges on tolerance for operational quirks and the willingness to actively monitor care, billing, and communication. Pros like a welcoming resident culture and consistent programming can compensate to a degree for gaps in nursing coverage, so long as daily medical needs remain modest and there is a plan to address red flags quickly.
Practical next steps for evaluators: schedule multiple tours at different times, speak with current residents about daily routines, and ask direct questions about nurse ratios, shift coverage, and how changes in ownership are communicated. Review the contract for deposit terms, refund policies, and what happens after a loved one passes away. Request written policies on billing disputes and how estate matters are handled. Check state inspection records and look for recurring complaints. If these guardrails are clear and responses are timely, the community can deliver a fulfilling, socially rich living arrangement; if not, alternatives with steadier administration and more robust medical oversight deserve stronger consideration.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Key Assisted Living in Grand Rapids, MI is a premier senior living community that offers a wide range of amenities and care services to ensure the comfort and well-being of our residents. Our community is conveniently located near various amenities, making it easy for residents to access everything they need.
Our fully furnished apartments provide a comfortable and cozy living space for our residents. Each apartment includes a dining area, ensuring that every meal can be enjoyed in the privacy of their own home. We also offer housekeeping services to ensure that our residents' living spaces remain clean and tidy.
At Key Assisted Living, we understand the importance of staying active and engaged. Our community features a beautiful garden and outdoor space where residents can relax, socialize, or enjoy some fresh air. Additionally, we offer scheduled daily activities that cater to the interests and preferences of our residents.
We prioritize the health and well-being of our residents by providing assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure that our residents receive the necessary medical attention they require. Medication management services are available to help residents stay on track with their medications.
Dining at Key Assisted Living is a delightful experience. Our chefs prepare delicious meals while accommodating special dietary restrictions to meet individual needs. We understand the importance of nutrition for seniors, especially those with diabetes or specific dietary requirements.
Transportation is made convenient through our arrangement for medical appointments as well as availability of nearby transportation services. This ensures that our residents can easily access necessary medical care and other destinations in the area.
Located in Grand Rapids, MI, our community is surrounded by several amenities including cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This ensures that there is always something nearby for our residents to explore or visit.
At Key Assisted Living in Grand Rapids, MI, we strive to provide a supportive and enriching environment for our residents. Our dedicated staff ensures that each resident receives personalized care and attention, promoting independence and enhancing their quality of life.
Key Assisted Living is located at 851 Turner NW, Grand Rapids, MI 49504 in Kent County, Michigan
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