851 Turner NW, Grand Rapids, MI 49504
For more information about senior living options: (844) 490-3973
The residents are lovely. The facility is beautiful. The staff are hardworking and caring. Heron Manor is a wonderful assisted living facility. Heron Manor offers weekly concerts, activities, and other outings with wonderful staff support.
The facility demanded October rent after the resident's death, claiming a 30-day notice was required. They have sent attorneys for the estate. The place is described as money-hungry. They repeatedly switch companies and do not keep communication open for residents or staff. There is no communication whatsoever. The food service is poor. The sanitation is poor. They tried to keep a $600 deposit for carpet wear. Staffing is inadequate, with only one nurse on the floor for three floors. The administrator responded with attitude when asked about the deposit.Heron Manor in Grand Rapids is described by many as a facility with a mix of strengths and significant, sometimes troubling, shortcomings. On one hand, a number of residents and family members praise the community for its welcoming feel, its social offerings, and the dedication of staff who "work hard" and provide care. In several positive notes, people highlight the presence of weekly concerts, activities, and outings that give residents opportunities to stay engaged and connected. Some reviews even call it "the best assisted living apartments in Grand Rapids" and speak warmly about "beautiful" facilities and the overall atmosphere created by caring individuals who work there. For these supporters, the environment appears lively, social, and well-equipped to support aging in place.
Yet beneath the surface of these glowing observations lies a substantial vein of frustration and distress. One family describes a scenario that compounds grief with a sense of financial pressure: after their father passed away, the facility allegedly demanded October's rent and pursued the estate through attorneys. The reviewer contends that "people can't usually give 30 day notice to their death," making the rent demand feel not only untimely but also insensitive. This account portrays the administration as being unempathetic and money-driven at a moment of profound personal loss, painting a stark contrast to the site's depicted warmth and community life.
Communication and consistency emerge as another major point of contention. A recurring critique is that the facility frequently switches management or contracting companies, leading to a lack of continuity and unreliable communication with residents and staff alike. The admonition "Do NOT bring your family to this place" captures a strong fear that information is not being shared effectively, and that when issues do arise, response and transparency may fall short. The frustration is not only about missed updates but about a broader sense that leadership transitions disrupt the daily operations residents rely on for safety and comfort.
Care quality and operational capacity are also questioned in the reviews. Some readers report distressing deficits in basic daily care: food and sanitation described as poor, and staffing levels that seem insufficient to meet needs. One particularly pointed comment notes that "many nights they only had one nurse on the floor taking care of three floors of people," a claim that raises serious concerns about patient safety and quality of care in a facility meant to serve vulnerable older adults. The reviewer emphasizes personal experience in in-home care to assert that these conditions would draw scrutiny from state authorities, underscoring the seriousness of the allegations.
There is a tension between the negative experiences and the positive testimonials, which makes the overall picture of Heron Manor complex and highly individualized. Some residents and families speak to a warm community with caring staff, while others describe administrative insensitivity and operational gaps that undermine trust. The deposit dispute described by another reviewer adds another layer: a long-term resident's family member recounts paying a deposit of 600 dollars and then encountering a dispute over carpet wear when moving out. Even after pursuing a refund, the family ultimately received only part of what was expected, and the experience is described as "pretty sad" - made worse by what is perceived as an unfriendly response from the person in charge when questions were raised about the money.
Taken together, the impressions suggest a facility with real strengths in community life, social programming, and dedicated staff in some instances, but with significant red flags in areas of financial practices, communication, and staffing adequacy. For families considering Heron Manor, the reviews point to a need for careful due diligence: ask detailed questions about billing, deposits, and end-of-life procedures; request clear lines of communication with administration; inquire about staffing ratios, especially overnight coverage; and seek out current resident feedback and independent assessments. The experiences captured here illustrate why potential residents and their loved ones might feel drawn to the positive attributes while remaining wary of the reported issues that could affect daily life and peace of mind.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Key Assisted Living in Grand Rapids, MI is a premier senior living community that offers a wide range of amenities and care services to ensure the comfort and well-being of our residents. Our community is conveniently located near various amenities, making it easy for residents to access everything they need.
Our fully furnished apartments provide a comfortable and cozy living space for our residents. Each apartment includes a dining area, ensuring that every meal can be enjoyed in the privacy of their own home. We also offer housekeeping services to ensure that our residents' living spaces remain clean and tidy.
At Key Assisted Living, we understand the importance of staying active and engaged. Our community features a beautiful garden and outdoor space where residents can relax, socialize, or enjoy some fresh air. Additionally, we offer scheduled daily activities that cater to the interests and preferences of our residents.
We prioritize the health and well-being of our residents by providing assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with healthcare providers to ensure that our residents receive the necessary medical attention they require. Medication management services are available to help residents stay on track with their medications.
Dining at Key Assisted Living is a delightful experience. Our chefs prepare delicious meals while accommodating special dietary restrictions to meet individual needs. We understand the importance of nutrition for seniors, especially those with diabetes or specific dietary requirements.
Transportation is made convenient through our arrangement for medical appointments as well as availability of nearby transportation services. This ensures that our residents can easily access necessary medical care and other destinations in the area.
Located in Grand Rapids, MI, our community is surrounded by several amenities including cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This ensures that there is always something nearby for our residents to explore or visit.
At Key Assisted Living in Grand Rapids, MI, we strive to provide a supportive and enriching environment for our residents. Our dedicated staff ensures that each resident receives personalized care and attention, promoting independence and enhancing their quality of life.
Key Assisted Living is located at 851 Turner NW, Grand Rapids, MI 49504 in Kent County, Michigan
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