Franklin Hills

Pros

• According to the review, the facility provided care for the patient for a total of 7 days.
• The emergency room physicians documented the patient's condition as unconscious and dehydrated upon arrival at the hospital.
• Despite the unfortunate outcome, the family has raised questions about their loved one's condition, indicating their desire for clarity and understanding.
• The review mentions that a partial refund of the initial payment is expected, suggesting that some form of reimbursement is being processed by the facility.

Cons

• The facility failed to provide adequate care, resulting in the patient's deterioration.
• The staff neglected the patient's needs, leading to dehydration and unconsciousness.
• The family has unanswered questions regarding the cause of the patient's condition.
• The facility has been unresponsive and delayed in refunding a portion of the initial payment.
• The overall experience at this facility was highly unsatisfactory and questionable.

Review

Concerns Raised Over Care and Refunds at Facility

A recent incident has raised serious concerns about the quality of care provided at a facility, resulting in distressing consequences for one family. Over the course of this article, we will delve into the details surrounding the unfortunate ordeal experienced by a patient and her grieving family. Transparency and communication play a crucial role in maintaining trust between healthcare providers and families, underscoring the importance of addressing these issues promptly.

1. Initial Stay: The central issue revolves around a seven-day stay at the facility, which evoked distress within the family due to their loved one's subsequent hospitalization. The patient was rushed to a nearby hospital unconscious and severely dehydrated, as stated by emergency room physicians who attended to her. The reasons behind her alarming condition remain shrouded in uncertainty, leaving the family grappling for answers.

2. Tragic Outcome: Tragically, despite efforts made by medical professionals, the patient passed away several weeks later. As grief envelops the family during this trying time, they have been left with unanswered questions regarding her deterioration while under the facility's care. Understanding what transpired during those seven days is essential for closure and potentially preventing similar incidents from occurring in the future.

3. Lack of Accountability: One major concern that has exacerbated this situation further is the lack of clear communication and accountability from management regarding refund-related matters. It has been three months since their initial payment was made, yet only a partial refund has been received thus far. This delay compounds their frustrations immensely at an already difficult time.

4. Seeking Transparency: Given these circumstances, it is imperative for facility administrators to prioritize transparency and promptly address any concerns raised by families regarding care quality or monetary matters. An open line of communication with families can help alleviate anxieties and build trust within both parties involved. 5. Advocating for Change: This incident serves as a poignant reminder of the importance of advocating for higher standards of care and accountability within healthcare facilities. Families should feel confident in the knowledge that their loved ones are receiving the best possible care and that any concerns will be promptly addressed. By holding institutions accountable, progress can be made towards improving patient outcomes across the board.

6. The Road Ahead: Moving forward, it is essential for this facility to conduct a thorough investigation into the circumstances surrounding the patient's deterioration and subsequent passing. Identifying any lapses in care protocols can assist in preventing similar incidents from occurring in the future. Additionally, administrators should prioritize providing the family with a comprehensive explanation for their loved one's condition during her stay. Furthermore, expedited resolution of refund-related matters would demonstrate an empathetic response to their grievances.

In conclusion, this unfortunate incident exposes several troubling aspects related to both care quality and financial concerns at this facility. The family's grief is compounded by a lack of transparency, delayed refunds, and unanswered questions about their loved one's condition during her stay. Addressing these issues promptly and transparently is crucial for fostering trust between healthcare providers and families seeking quality care for their loved ones.

Located in Franklin, Michigan, this area offers convenient access to several healthcare facilities including Providence Medical Center, Millenium Diagnostic Center, and Michigan Institute For Neurological Disorders. There are also numerous pharmacies nearby such as Walgreens and CVS Pharmacy for easy access to medications. In terms of dining options, there are a variety of restaurants like Duo Restaurant & Lounge, McDonald's, and Taco Bell within a short distance. For those who enjoy a good cup of coffee, there are several Starbucks locations in the vicinity as well as other cafes like Tim Hortons. Additionally, there are parks for outdoor recreation such as Woodland Hills Nature Park and Shain Park, as well as theaters like Riviera Cinema for entertainment. The area is also close to hospitals such as Henry Ford West Bloomfield Hospital and Botsford Hospital. Places of worship such as St Hugo of the Hills Church and Brightmoor Christian Church offer spiritual support for residents. Overall, this neighborhood provides a mix of amenities and services that could make it a suitable choice for senior living.

Physicians

• Providence Medical Center (0.7 miles)
• Millenium Diagnostic Center (1.6 miles)
• Michigan Institute For Neurological Disorders (2.2 miles)
• Beaumont Medical Center - West Bloomfield (2.7 miles)
• Beverly Hills Orthopedists (5 miles)
• Beaumont Midwest Internal Medicine Associates (6.1 miles)
• Asthma & Allergic Disease Center (6.1 miles)

Restaurants

• Duo Restaurant & Lounge (0.8 miles)
• McDonald's (1.3 miles)
• Taco Bell (1.8 miles)
• Wendy's (2.1 miles)
• 2 Rose's Family Restaurant (3.8 miles)
• McDonald's (3.8 miles)
• McDonald's (4.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (4.9 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.9 miles)
• Starbucks (2.8 miles)
• Tim Hortons (3.2 miles)
• Starbucks (4.9 miles)
• Starbucks Reserve (5.7 miles)
• Starbucks (6.3 miles)

Parks

• Woodland Hills Nature Park (3.7 miles)
• Flanders Park (5.4 miles)
• Shain Park (5.6 miles)
• Karner Farm (5.7 miles)
• Dodge #4 State Park (7.5 miles)

Theaters

• Riviera Cinema (4.3 miles)

Hospitals

• Henry Ford West Bloomfield Hospital (4.8 miles)
• Botsford Hospital (4.9 miles)

Places of Worship

• St Hugo of the Hills Church (6.4 miles)
• Brightmoor Christian Church (6.7 miles)
• Church of the Holy Family (7.7 miles)