Bennett House

Pros

• Paulette Lamb went above and beyond in helping a client sell their house, including recommending contractors and guiding the process.
• Donna provided patient, detailed guidance and explained complex steps, making the experience easy to understand.
• Krista delivered excellent service, selling the property in under two weeks and remaining courteous, professional, and responsive.
• Jodi Dennison is a top-notch realtor who maintained consistent communication and helped secure a favorable deal.
• Tom Schrader is very communicative and consistently goes the extra mile to look out for his clients' best interests.
• Carla Cann through Keller Williams is highly professional and trustworthy, with clients recommending her for future transactions.
• Roman is great and very helpful, sticking with clients through the entire home buying journey.
• Sheri was amazing to work with and the office staff were great.
• Dave Simpson provided honest, relatable, and hardworking service, contributing to a great buying experience.

Cons

• Alex Klott pushed the closing back by five days and never handed over the keys after 13 days.
• Alex Klott never answered his phone.
• The broker, Phil Grosso, did nothing to remedy the huge problem.
• The home was left in a mess with belongings left behind, including clothes, furniture, food in the refrigerator, eight tires, a lawnmower, and garbage.
• The reviewer claimed this behavior is common practice by the Fort Gratiot KW office.
• No one is ever there when customers try to reach them.
• A reviewer alleged a racist employee, Susan Sniegocki, worked there and that the company's values were misrepresented.
• A reviewer claimed discrimination based on race, color, religion, sex, or national origin.
• Not a good fit.

Review

Energetic and varied experiences characterize the feedback about Keller Williams Port Huron, reflecting a wide spectrum of interactions with different agents and staff. On the high end, some clients describe standout dedication, seamless guidance through complex transactions, and a sense of genuine trust that makes them eager to return and to recommend the company to friends and family. One reviewer highlighted Paulette Lamb as going above and beyond in turning a plan into a six-figure sale, noting steady involvement from planning through completion, assistance with selecting contractors, and clear explanations of every step. The sentiment is that Paulette provided a level of service that inspired lasting trust and loyalty.

Other reviews echo the impact of strong, client-focused agents who are praised for their proactive guidance. Donna emerges repeatedly as a reassuring, capable presence: one reviewer called her "absolutely wonderful," appreciating her patience, thorough explanations, and realism, which made the home buying process feel manageable. There are similar affirmations about Donna's ability to simplify complex processes, ensure clients understand what's happening, and make the experience of buying or closing on a home feel smooth and reliable. In a separate account, a buyer who had just closed on their first home credited Donna with making the entire process easy and ensuring they understood not only what was happening but why it mattered.

Positive comments also center on agents who delivered quick, effective results. Krista is described as exemplary, selling a property in under two weeks and doing so with courtesy, professionalism, and dependable communication. She was praised for not leaving potential buyers waiting and for coordinating moves when she herself was involved in the process, with a strong endorsement to friends about her capabilities. Jodi Dennison receives similar acclaim for clear, consistent communication - keeping buyers and sellers informed and managing expectations throughout negotiations, which allowed for a favorable outcome and repeat recommendations.

There are several nods to consistent, reliable support in more transactional aspects of real estate as well. A reviewer simply noted that the title exchange assistance was very helpful, while another described a smooth first-time home purchase experience thanks to Donna's guidance. The office environment is also mentioned positively in terms of its modern, helpful culture, with references to staff like Kimberly Tousignant and a generally supportive atmosphere. Names like Roman and Tom Schrader appear as examples of agents who were dedicated and communicative: Roman for his effectiveness in helping buyers find a home, and Tom for his unwavering commitment to looking out for clients' best interests, often going the extra mile.

Not every review shares the same sentiment, and some responses reflect concerns or frustrations. A particular case involving an agent named Alex Klott drew strong criticism: a closing delayed by five days beyond the agreed 13 days, keys not provided on time, and the property left in disarray with items, trash, and yard neglect visible. The reviewer stated that the agent did not show up and would not answer the phone, and that the broker, Phil Grosso, also failed to remedy the situation. The caller expressed significant dissatisfaction and threatened to share photos and escalate the matter if a resolution wasn't forthcoming, insisting this was not standard practice and noting the negative impression it left of Keller Williams Port Huron.

Another set of remarks touches on accessibility and communication - some clients feel that "no one's ever there when you try to get a hold of them," and that text messaging is heavily preferred over calls in certain contexts, especially during land purchases or more complex discussions. Still, even within this framework, several reviews acknowledge that the team overall is capable, with multiple agents described as very nice, professional, and effective at their roles. Carla Cann receives multiple favorable citations as a capable, trustworthy realtor who helped many navigate both buying and selling with success, and even those with mixed experiences often circle back to a generally positive view of several team members' professionalism.

Among the less favorable notes, there are explicit criticisms of one reviewer who labeled a staff member as racist and urged readers to check the employee's Facebook page for evidence of values misaligned with those of Keller Williams. The reviewer framed the matter as a serious concern about representation and ethics, suggesting that such behavior misrepresents the company's principles. This portion of the feedback is more controversial and polarizing, highlighting the impact that individual conduct can have on a company's reputation and the importance of consistent values across the team.

Despite the divergent experiences, the collection of reviews frequently circles back to strong endorsements of several agents and the general quality of service. Several clients praise a combination of professional demeanor, responsiveness, transparency, and a willingness to coordinate moves, title work, and closings with care. The overarching message reflects a real mix: many clients report exceptional support from specific agents who prove trustworthy, communicative, and effective, while others recount genuine frustrations that point to gaps in availability, follow-through, or management responsiveness. In sum, Keller Williams Port Huron appears to attract highly capable agents who can deliver outstanding results, alongside experiences that serve as cautionary tales about communication gaps and the need for consistent, proactive resolution when issues arise.

Cafes

• Milkhouse Cafe (1.1 miles)
• Starbucks (2.3 miles)
• Tim Hortons (3.3 miles)
• Tim Hortons (3.9 miles)
• Maria's Downtown Cafe (4.8 miles)
• The Exquisite Corpse Coffee House (5 miles)
• Raven Cafe (5 miles)

Restaurants

• Taco Bell (2.2 miles)
• Denny's (2.2 miles)
• McDonald's (2.2 miles)
• Red Lobster (2.3 miles)
• Coney Island North (2.4 miles)
• Cheap Charlie's (2.5 miles)
• Arby's (2.6 miles)

Pharmacies

• Walgreens (2.2 miles)
• Meijer Pharmacy (2.6 miles)
• Wadhams Pharmacy (3 miles)
• Hometown Pharmacy (3.1 miles)
• Rite Aid (4.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5 miles)

Theaters

• AMC Birchwood 10 (2.5 miles)

Physicians

• Wadhams Family Health Care (3 miles)
• Cardiology Associates of Port Huron, PC (4.1 miles)
• Samir Alsawah (4.1 miles)
• Occupational Health Clinic (5.2 miles)
• Port Huron Internal Medicine (5.3 miles)
• DrSaad Elkelani (5.4 miles)
• Dr. Hynes Brian (5.5 miles)

Parks

• Port Huron Little League Park (3.6 miles)
• Pine Grove Park (4.3 miles)
• Fort Gratiot County Park On Metcalf (4.5 miles)
• Kiefer Park (4.8 miles)
• Centennial Park (5.4 miles)
• Lakeport State Park (7.1 miles)
• Marysville City Park (7.9 miles)

Hospitals

• McLaren Port Huron (4.2 miles)
• Mercy Business Health Services (5.4 miles)
• St Joseph Mercy Port Huron (5.4 miles)

Places of Worship

• St John's United Church of Christ (4.9 miles)
• Griswold Street Baptist Church (4.9 miles)
• St Martin Lutheran Church (5 miles)
• St Joseph's Catholic Church (5 miles)
• St Edward on the Lake Catholic Church (6.2 miles)

Transportation

• St Clair County International Airport (PHN) (7.8 miles)