26232 M-60, Cassopolis, MI 49031
For more information about senior living options: (844) 490-3973
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The atmosphere at Shepherd House Counseling is calm and organized. The staff are described as helpful and polite. Dr. Rebecca Katovsich is described as a wonderful therapist and a wonderful person. Dr. Katovsich helped the client overcome depression and anxiety and taught steps to prevent relapse. Reviewers would definitely recommend Shepherd House Counseling over others.
The reviewer described the environment as unprofessional. The reviewer described the receptionist as less than pleasant. They waited about 25 minutes past their scheduled start time with no update. They canceled the appointment and left. The receptionist gasped at them as they were leaving.Our first experience with Shepherd House Counseling paints a picture of two very different realities coexisting under the same roof. On one hand, the accounts reveal a practice that many clients would want to praise for the warmth of its care, the calm atmosphere, and the effectiveness of its therapists. On the other hand, there is a jarring reminder that not every visit goes smoothly, and that a difficult reception or a delayed appointment can sour an otherwise hopeful encounter with mental health support. The opening line - "Our first experience with Shepherd House will be our last" - summarizes a feeling of disappointment that haunts this particular encounter. The reviewer describes an unprofessional environment and a reception experience that left a sour impression from the outset, signaling that first impressions matter deeply in settings that people rely on during challenging times.
The appointment delay described in the same account adds a layer of frustration that many patients find intolerable when they are already navigating emotional or mental health concerns. The client arrived fifteen minutes early for a 2:00 appointment, was told it would be about ten minutes, and yet by 2:10 the waiting persisted without any update. The decision to cancel and leave speaks to a sense of being unseen or undervalued when time is precious and mental health needs are pressing. The moment of departure is punctuated by a negative interaction - an audible gasp from the receptionist - that amplifies the perception of a disjointed experience. The closing plea, "People come to you in a time of need, do better!" captures a call for improved responsiveness and empathy within the front office, underscoring how administrative efficiency and kindness can influence a client's overall sense of safety and trust in a care setting.
Amid the mixed themes, a contrasting voice emerges that is clearly persuasive about giving Shepherd House Counseling another chance, or at least considering its clinicians with an open mind. The line "Highly recommend seeing someone from Shepherd House counseling!" signals a belief that the core value of the practice resides in its people - especially its therapists - more than in any occasional administrative hiccup. The reviewer shifts the focus to the therapeutic team, noting that the atmosphere of the office feels calm and organized, and that the staff are generally helpful and polite. This combination creates an environment that many clients associate with healing: a space where clinicians are accessible, respectful, and ready to engage with a client's needs, even if some logistical aspects still require attention.
A central figure who appears repeatedly in the positive narratives is Dr. Rebecca Katovsich. The testimonials about her are particularly vivid and durable: "I've been going to Dr. Rebecca Katovsich since I was around 7 or 8," one client shares, painting a picture of a long-term therapeutic relationship that has endured across years of growth and change. The sentiment is clear and heartfelt: she is described as a wonderful therapist and, more broadly, a wonderful person. Even though the reviewer notes not having firsthand experience with every therapist at Shepherd House, they emphasize having heard positive things about the entire team, reinforcing a perception of high-quality care across the practice.
The most powerful and specific praise centers on Dr. Katovsich's impact on mental health and resilience. The reviewer describes how she addressed depression and anxiety and helped their overall life trajectory move toward "health again." The therapy is portrayed not just as relief from symptoms, but as a process that equips the client with tools to navigate life and protect against relapse. The testimonial emphasizes both restoration and empowerment: moving "from the lowest point to above water" and, crucially, learning steps to prevent sinking back into similar states. The gratitude is palpable: "Thank you Dr. Katovsich!" captures the lasting gratitude that often accompanies meaningful therapeutic breakthroughs.
Taken together, these accounts paint a nuanced portrait of Shepherd House Counseling. They suggest a clinic that can deliver transformative, life-changing work through its clinicians - most notably Dr. Katovsich - while also revealing fragilities in administrative operations that can undermine the patient experience. The calm and organized environment, coupled with staff who are helpful and polite, stands in clear contrast to the negative experience of a delayed appointment and a difficult first impression. The juxtaposition is not unusual in healthcare settings, but it does highlight a meaningful tension: the most critical outcomes - improvement in mental health, relief from distress, and sustainable coping strategies - can coexist with moments of procedural missteps and less-than-ideal customer service.
For prospective clients weighing Shepherd House Counseling, the message is layered. The majority of voices celebrate the therapeutic potential of the team, especially Dr. Katovsich, and describe an atmosphere that supports healing and personal growth. Yet the cautionary note about timeliness and front-d desk responsiveness serves as a reminder that the overall experience depends on the alignment of compassionate clinical care with efficient and empathetic administrative support. In practice, this means that the clinic's strongest assets lie in its clinicians and the genuine progress clients experience in therapy, while continued attention to appointment management and receptionist conduct could elevate the patient experience to an even more consistently positive level.
Ultimately, the combined perspectives suggest a place where real, meaningful progress is available to those who connect with the right clinician, particularly Dr. Katovsich. The testimonials convey a strong appreciation for the therapeutic bond and the strategies that help clients regain health and build resilience. They also acknowledge that the journey can be hindered by avoidable hiccups in scheduling and reception. If Shepherd House Counseling can harmonize its administrative processes with the excellent clinical care its practitioners provide, it has the potential to be a resource that many people rely on during some of their most challenging times. In the end, the hope expressed is clear: that patients who seek help will be met with both compassionate, skilled therapy and a front-office environment that respects and supports their time and needs.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
South Bend Regional (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Shepherd Home in Cassopolis, MI is an exceptional assisted living community that provides a comfortable and homely environment for seniors. The community boasts a range of amenities to enhance the residents' living experience. These include a spacious dining room where delicious and nutritious meals are served, fully furnished apartments to ensure convenience, beautiful gardens to relax and enjoy nature, housekeeping services for a clean and tidy living space, move-in coordination to facilitate a smooth transition, outdoor spaces for recreational activities, telephone access for easy communication, and Wi-Fi/high-speed internet for staying connected with loved ones.
Care services provided at Shepherd Home are designed to meet the individual needs of each resident. Trained staff members offer assistance with various activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure seamless medical care, manage medication needs efficiently, implement special dietary restrictions including diabetes diet plans, and prepare wholesome meals that cater to specific dietary requirements. Additionally, the community arranges transportation for medical appointments to ensure residents have convenient access to healthcare services.
Residents at Shepherd Home can participate in scheduled daily activities that are tailored to their interests and preferences. These engaging activities encourage socialization among peers while promoting physical and mental well-being.
Conveniently located near various amenities in Cassopolis, Shepherd Home offers easy access to essential services. With cafes, pharmacies, restaurants, places of worship, and hospitals just a short distance away from the community's location.
At Shepherd Home in Cassopolis, MI seniors can enjoy a comfortable lifestyle supported by personalized care services in a warm and inviting atmosphere.
The area of Cassopolis, Michigan, offers a variety of amenities that cater to seniors looking for a comfortable and convenient living environment. With several places of worship nearby such as House of Prayer Community Church and Wol Family Worship Center, residents can easily maintain their spiritual practices. Additionally, there are numerous dining options including Lindy's Restaurant and Wood Fire Trattoria for enjoyable meals out. For medical needs, there are several physicians' offices such as Borgess Lee Medical Group and pharmacies like Rite Aid within close proximity. The area also boasts parks like Rudy Park and Love Creek Nature Center for leisurely outdoor activities. Transportation is readily accessible with the Lee Memorial Hospital Heliport nearby and Elkhart Municipal Airport just a short drive away. All in all, this area provides a well-rounded and convenient environment for senior living in Cassopolis.
Shepherd Home is located at 26232 M-60, Cassopolis, MI 49031 in Cass County, Michigan
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