Randall Residence of Auburn Hills

Pros

• The staff at Randall Residence of Auburn Hills is described as wonderful, caring, and accommodating toward both residents and their families.
• Many reviewers appreciate the cleanliness of the facility and commend the professional demeanor of the personnel.
• Residents have access to a variety of daily activities, including outings on a bus and special family events like Thanksgiving dinners.
• The food quality at the facility is reported to be above average, with residents enjoying meals made from scratch daily.
• The community offers valuable services such as medication management, hygiene assistance, and in-house medical visits, enhancing the overall care provided to residents.
• Reviewers express gratitude for effective communication from staff members regarding their loved ones’ care.
• Some families feel secure in knowing they can visit their loved ones at any time without restrictions.
• The facility offers a warm and personable environment that many families find appealing for their aging relatives.

Cons

• The facility is criticized for instances of patient dumping and allegedly over-medication or withholding medication from residents.
• Staff turnover and poor communication have been highlighted as significant issues, with families struggling to reach the right personnel after changes.
• Concerns about security were raised when staff allowed residents to leave the facility without notifying family members.
• Some reviews mention that certain staff members are not knowledgeable enough to care for residents adequately, which has led to serious concerns about patient safety.
• One reviewer described the community as dirty, with a persistent urine odor, and noted that they were often short-staffed.
• Disappointment was expressed regarding the lack of a comprehensive variety of activities and outings for more mobile residents.
• A few reviewers felt that management was unresponsive or rude, causing frustration among families seeking assistance or information.

Review

Randall Residence of Auburn Hills has sparked a range of opinions from families regarding its suitability and quality of care for residents. Among the favorable remarks, many families appreciate the personalized care and efforts made by staff members. Reviewers highlight that the facility provides each resident with their own room, which many find comforting. The emphasis on security is also a significant factor that resonates well with families, providing peace of mind during what can be a challenging transition for loved ones entering assisted living.

A recurring theme in positive reviews is the quality of meals prepared at Randall Residence. Families express gratitude for the nutritious meals made from scratch daily, while others mention how accommodating staff can be when it comes to helping residents eat. Many also commend the variety of activities available to residents, including family events like Thanksgiving dinners and seasonal celebrations. The presence of transportation options for outings adds an enjoyable aspect to life within the community, as it allows residents to engage with their surroundings outside the facility.

Despite these positives, numerous negative anecdotes portray a troubling side to Randall Residence. Some reviewers contend that patient management practices are questionable, alleging instances where residents were either over-medicated or not provided necessary medications altogether. One family recounted alarming behaviors observed from their loved one after moving in that they attributed to inadequate oversight and support staff. These experiences raise serious concerns about whether all patients receive appropriate levels of care tailored to their needs.

Moreover, some individuals highlighted staff shortages as a critical issue impacting daily operations within Randall Residence. Feedback indicated that persistent turnover rates have led to difficulties in communication; families discovered changes in personnel without any notification from management. This inconsistency sometimes resulted in unauthorized absences from the facility or lack of clear protocols concerning resident care—elements vital for both safety and trust between caregivers and families.

Communication issues extended beyond personnel management; several reviewers expressed disappointment over how inquiries or requests were handled by administrative staff members, often describing them as unresponsive or rude when approached about billing or visitation concerns. While some families found overall cleanliness acceptable during visits—the pleasant environment complemented by nature surrounding Randell's cottages—it was balanced by criticisms regarding unaddressed odors reported by others.

In conclusion, Randall Residence of Auburn Hills presents a dual narrative shaped by individual experiences within its walls. On one side stands a dedicated team deemed caring and responsive by many families who appreciate an environment rich with activities and supportive measures. However, alongside this admiration lies a source of frustration voiced through claims related to mismanagement and inadequate supervision within caregiving contexts—a stark reminder that effective communication is crucial across all levels when housing vulnerable populations such as aging adults needing assistance with daily living tasks.

Ultimately, prospective residents' families may want to weigh these varied perspectives carefully when assessing whether Randall Residence fits their loved ones' specific needs or if they should explore alternative options better suited to ensure safety alongside compassionate caregiving standards.

This area of Auburn Hills, Michigan offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. The proximity to multiple cafes, pharmacies, restaurants, places of worship, parks, physicians, hospitals, and a theater provides easy access to essential needs and leisure activities. The presence of well-known chains such as Starbucks, Panera Bread, CVS Pharmacy, and McDonald's ensures familiarity and reliability in services. Additionally, the nearby parks offer opportunities for outdoor recreation and relaxation. The availability of healthcare facilities like McLaren Oakland and Beaumont Hospitals Departments indicates quality medical care within reach. Overall, this part of Auburn Hills appears to be a well-rounded community with options for both practical necessities and recreational enjoyment for seniors.

Cafes

• Starbucks (0.9 miles)
• Panera Bread (3.3 miles)
• LEGOLAND Discovery Center Michigan (3.9 miles)
• Antonio's Cafe & Grill (4.5 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.6 miles)
• Avon Donuts (5.3 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Rite Aid (3.6 miles)
• Walgreens (3.6 miles)
• Meijer Pharmacy (3.6 miles)
• Ascension Providence Rochester Pharmacy (3.7 miles)
• Target Pharmacy (3.7 miles)
• Walgreens (4.4 miles)

Restaurants

• Shake Shack (1.5 miles)
• McDonald's (1.6 miles)
• McDonald's (1.8 miles)
• Culver's (1.9 miles)
• Carnival Market (2 miles)
• The HUB Stadium (2.1 miles)
• Grand Tavern (3.1 miles)

Places of Worship

• Kensington Orion (2.2 miles)
• Oakland Christian Church (2.8 miles)
• Church Of The Holy Redeemer (4.3 miles)
• St Hugo of the Hills Church (6.6 miles)
• St Joseph Catholic Church (7.5 miles)

Parks

• Innovation Hills (3.2 miles)
• River Woods Park (3.2 miles)
• Riverside Park (3.6 miles)
• Rochester Municipal Park (4.1 miles)
• Avondale Park (4.2 miles)
• Bloomer Park (5.6 miles)
• Firefighters Park (5.8 miles)

Physicians

• Balian Eye Center (4.3 miles)
• Paint Creek Ob/Gyn (4.5 miles)
• Dr Mahjoub (5 miles)
• Orion Family Physicians (5.2 miles)
• Sg Pediatrics Of Lake Orion (5.2 miles)
• Women's Excellence In Obstetrics & Gynecology (5.3 miles)
• Neighborhood Primary Care (5.4 miles)

Hospitals

• McLaren Oakland (4.8 miles)
• Beaumont Hospitals Departments (5.2 miles)
• Pontiac Osteopathic Hospital (6.9 miles)

Theaters

• Emagine Rochester Hills (5.7 miles)