Home Helpers

Pros

• Home Helpers is described as a Godsend that provided essential in-home care at a critical time.
• Denise Roskamp is portrayed as knowledgeable, responsive, and able to guide families through insurance processes.
• The caregivers are characterized as compassionate, empathetic, skilled, and patient.
• The service is praised for flexibility: 7-day coverage, short-notice live-in aides, and adaptable scheduling.
• Caregivers handle tasks beyond medical care (bathing, feeding, laundry, light housekeeping) to improve quality of life.
• Personal connections are evident, with caregivers becoming like family and following up to show ongoing care.
• Families feel at ease and confident leaving loved ones in Home Helpers' care.
• The agency is consistently described as top-notch, responsive, and worth every penny; highly recommended.
• Office staff and supervisors are proactive, supportive, and dedicated to meeting individual needs.
• The care provided is said to improve the emotional well-being of patients.

Cons

• Health care these days is such an awful mess.

Review

Home Helpers has consistently earned heartfelt appreciation from families facing difficult caregiving moments. Across countless testimonials, Denise Roskamp and her team are described as reliable, compassionate, and highly professional stewards of in-home care. Families note that the agency steps in at critical times with clarity and calm, taking the time to understand each loved one's needs and then matching them with health aides who are not only capable but also deeply caring. The ability to answer questions, guide families through the process, and offer a seamless start is repeatedly highlighted as a standout feature, with Denise specifically named as a reassuring point of contact who can steer everything with ease.

Many reviewers emphasize how Home Helpers becomes a trusted partner in aging in place. The staff are described as knowledgeable, kind, and professional, with a level of attention to detail that brings real peace of mind to families during stressful transitions. The service is not viewed as a temporary fix but as a thoughtful, ongoing support system. Home Helpers' reputation for thoughtful planning, careful caregiver matching, and dependable communication is consistently celebrated, with several families noting that they would highly recommend the agency to others facing similar care needs.

In several narratives, Denise and the Home Helpers team are praised for precisely the kind of coverage families need when plans change suddenly. One family needed four weeks of care and found that every caregiver provided exceptional support. For six months, the team offered seven-day-a-week coverage for a loved one, and they could mobilize two shifts during travel with advance notice. Caregivers are described as empathetic, skilled, and diligent, handling personal care tasks - bathing, dressing, feeding - as well as practical duties like laundry and household organization, all while keeping the patient as comfortable as possible given immobilization and pain.

The human side of the care stands out just as strongly as the professionalism. Caregivers are not seen as mere workers but as companions who form bonds with families. In one touching example, a caregiver attended a memorial service, illustrating the depth of the relationships formed. Families report receiving follow-up calls that show genuine ongoing concern, underscoring that for Home Helpers, caregiving is more than a job - it's a mission to support every member of the family. The staff's willingness to navigate insurance bureaucracies, assisting with reimbursement for out-of-pocket costs, is also repeatedly highlighted as an important form of practical support.

Long-term care stories showcase the profound impact of Home Helpers' approach. Families recount choosing to bring a parent back home after a difficult period in an assisted living facility, describing the caregivers as compassionate, patient, and as members of the family. The agency's presence is framed as a welcome relief that allows loved ones to remain at home with dignity and comfort, while offering families reassurance that their loved ones are treated with respect and warmth. Across the board, reviewers stress that Home Helpers is responsive and dependable, a partner that goes beyond expectations to ensure high-quality care.

In emergency or crisis situations, Home Helpers is portrayed as a lifeline. One reviewer describes how an accident created an urgent need for 24x7 care and how the agency was able to provide a live-in aide with short notice. The caregiver's sweetness and attentiveness helped the patient regain strength while avoiding risky moves in stepping from hospital to home life. Reviewers repeatedly call out the agency's capacity to respond rapidly, adapt to changing needs, and maintain continuity of care with a team that knows the patient's history and preferences.

The breadth of testimonials also highlights the quality of the staff and the culture within the organization. Several accounts commend the overarching expertise, generosity, and unwavering commitment of the team. Caregivers are described as proactive, with a positive attitude and a genuine love for their work. Supervisors, who are also experienced aides, pitch in when needed, ensuring that coverage remains stable even during family emergencies. The office staff are praised for their excellent communication and for maintaining a standard of care that feels personal and attentive.

Overall, families describe Home Helpers as a godsend - an essential resource when navigating the intricate demands of caregiving for a spouse or aging parent. The agency's presence brings reassurance, allowing families to rest easier and focus on their loved ones. The care is consistently characterized by compassion, patience, and professionalism, with caregivers who become like family to the people they support. Across metro-area branches, including MetroWest and Wayland, Home Helpers earns high praise for being a trustworthy partner, delivering top-tier care that truly goes far beyond the ordinary. The collective sentiment is clear: if you are facing difficult care issues, Home Helpers is a thoughtful, reliable, and deeply humane choice that families would choose again in a heartbeat.

This part of Wayland, Massachusetts offers a variety of amenities that cater to seniors looking for convenience and accessibility. With multiple pharmacies such as CVS and Walgreens nearby, medication management is easily accessible. Places of worship, including Temple Shir Tikva and St. Bridget's Church, provide opportunities for spiritual fulfillment and community engagement. Several cafes like Karma Coffee and Panera Bread offer spaces to socialize with friends or enjoy a peaceful moment alone. In terms of healthcare, there are reputable physicians' offices such as Post Road Pediatrics and New England Eye Center in close proximity. Additionally, there are diverse dining options ranging from casual spots like Subway to more upscale restaurants like The Cheesecake Factory. For entertainment, AMC Framingham 16 theater is a short drive away. Transportation options include the Framingham Logan Express for easy access to Logan Airport, as well as MBTA stations for convenient travel within the area. Nearby parks like Cat Rock Park and Cushing Memorial Park offer opportunities for outdoor recreation and leisurely strolls. In case of emergencies or medical needs, Emerson Hospital and Newton-Wellesley Hospital are within a reasonable distance from this area. Overall, this part of Wayland provides a well-rounded environment for seniors seeking a vibrant community with essential services within reach.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Sudbury Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Wegmans (4.4 miles)
• CVS Pharmacy (4.4 miles)
• Walmart Pharmacy (4.7 miles)

Places of Worship

• Temple Shir Tikva (0.8 miles)
• St Bridget's Church & School (5.7 miles)
• Parish of the Messiah (6.3 miles)
• Our Lady's Church (7.5 miles)

Cafes

• Karma Coffee (1.6 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.9 miles)
• Starbucks (6.4 miles)
• Haute Coffee (6.7 miles)
• Starbucks (7.4 miles)
• French Press Bakery & Cafe (8.5 miles)

Physicians

• Post Road Pediatrics (3.9 miles)
• Framingham Pediatrics (4.2 miles)
• New England Eye Center - Framingham (4.6 miles)
• Mersi (4.6 miles)
• Medical Associates of Greater Boston PC (5.9 miles)
• Jacob Goldberg (6 miles)
• Harvard Vanguard Medical Associates (6.7 miles)

Restaurants

• Verrill Farm (4.3 miles)
• Dave & Buster's (4.4 miles)
• The Cheesecake Factory (4.5 miles)
• Chick-Fil-A (4.5 miles)
• Minado Restaurant (4.6 miles)
• Zaftigs Delicatessen (4.6 miles)
• Subway (4.8 miles)

Theaters

• AMC Framingham 16 (4.4 miles)

Transportation

• Framingham Logan Express (4.4 miles)
• MBTA Riverside Station (5.8 miles)
• Hanscom Field (BED) (7.8 miles)
• South Acton Mbta Commuter Rail Station (8.3 miles)

Parks

• Cat Rock Park (4.5 miles)
• Natick Common (5.5 miles)
• Prospect Hill Park (6.1 miles)
• Cushing Memorial Park (6.5 miles)
• Newton Highlands Playground (8.4 miles)

Hospitals

• Emerson Hospital - Main Campus (6.2 miles)
• Newton-Wellesley Hospital (6.3 miles)
• McLean Hospital (9 miles)