Believe Home Health in Stoughton, MA

Pros

• Believe Home Care is an exceptional company.
• Liz is described as professional, positive, reassuring, and a "can do" person.
• Kayla is caring, capable, personable, and accommodating.
• The caregivers are gentle, compassionate, and incredibly knowledgeable.
• The Believe App provides prompt and concise reporting of visits and assessments.
• The office staff are professional, helpful, and quick to answer questions.
• The care workers are well trained on dementia.
• They enable families to keep loved ones at home until the end.

Cons

• The company was horrible to its workers, disrespectful and rude.
• The agency was rated 3/10 and not recommended.
• Caregivers were unprofessional and spent most shifts on their phones or watching TV.
• The owner came across as standoffish, condescending, and dismissive.
• There was a chronic lack of communication, with the family blame placed on them.
• The agency offered no condolences after a loved one died and seemed concerned mainly with the final invoice.
• Scheduling and information updates were unreliable; caregivers often did not read the care timeline.
• Replacements caused friction, and the agency blamed the family for issues.
• Some caregivers could not perform basic tasks, left bathtubs dirty, carpets stained, and kitchens inadequately cleaned.

Review

Believe Home Care is best suited for families who want to keep a loved one living at home with highly personalized, caregiver-led support and hands-on involvement from a small, family-oriented agency. The model shines when the goal is continuity of care, strong daily communication, and a tailored plan that evolves with medical needs. This agency excels for seniors facing dementia-related challenges, post-acute recovery, or conditions like congestive heart failure where reliable monitoring, exercise support, light grooming, meal prep, and companionship make a tangible difference. When a trusted, human-centric approach matters more than a pristine, litigious process, Believe Home Care stands out as the practical choice.

Those who may want to consider alternatives include families operating on tighter budgets or those who require a rigorously uniform, institution-like structure. Several reviews flag higher costs relative to some competitors, and the service can hinge on the availability and temperament of individual caregivers. For families seeking a consistently centralized medical command-and-control model, or expecting flawless, always-on communications with no variance in staff, another large agency or a licensed home health company might feel more predictable. Some past experiences also warn that leadership style and internal communication can color the care experience, so a conservative buyer should vet expectations up front.

The strongest pros center on warmth, competence, and clear, ongoing communication. Caregivers are repeatedly described as gentle, capable, and deeply attentive to daily routines and safety. The ability to keep a loved one at home while receiving structured support - often with the same aides over time - reduces the emotional and logistical load on families. The care portal and regular updates (including notes and photos) provide tangible reassurance, especially when a family is juggling schedules or coordinating with hospice or insurers. The office team's accessibility and hands-on involvement from Scott and Liz contribute a sense of security that translates into timely adjustments when conditions shift or emergencies arise.

That said, the reviews also reveal potential bumps in the road where pros and cons collide. A handful of clients report concerns about leadership demeanor and consistency in communication, along with instances of perceived misalignment between what is promised and what is delivered. Occasional behavior concerns or caregiver performance gaps underscore the risk that a small operation's quality can hinge on the people assigned and the tone set by management. These risks are not universal, but they are real enough to warrant clear expectations and a concrete care plan from the outset. Families should insist on a written care plan, a single point of contact, and a trial period to evaluate fit in practice.

In practical terms, Believe Home Care delivers a compelling mix of benefits that many families will happily trade up for. The ability to secure same-day or near-term staffing, the skill set to handle dementia-related needs, and the peace of mind that comes with regular nurse check-ins and a transparent care portal all translate into measurable daily improvements for at-home living. Families report reliable help with activities of daily living, exercise encouragement, light housekeeping, and meal preparation, paired with thoughtful companionship. The insurance front is a plus as well, with claims processing and billing described as fair and straightforward by many clients. When the goal is maintaining independence at home, these operational strengths matter.

The decision to move forward should begin with a candid intake conversation with the leadership team, particularly Scott and Liz, to set expectations, confirm caregiver matching criteria, and agree on a cadence of communication. Request a written schedule and a detailed care plan that includes contingency coverage for vacations or emergencies, plus a trial period to test caregiver consistency. It is prudent to ask for references from families with similar needs (dementia, cardiac monitoring, post-hospital care) and to confirm how updates will be delivered if the family is traveling or unavailable. Believe Home Care then becomes a thoughtful, proactive partner rather than a passive provider - a relationship that, when managed well, keeps loved ones safe, engaged, and connected to family.

Restaurants

• Sonic Drive-In (0.5 miles)
• Town Spa Pizza (0.8 miles)
• Crescent Ridge Dairy (2 miles)
• C.F. McCarthy’s (2.8 miles)
• Popeyes Louisiana Kitchen (3.6 miles)
• Blanchard's Tavern (3.6 miles)
• Chick-Fil-A (3.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Signature Healthcare Pediatrics (2.6 miles)
• Signature Medical Eye Services (5.2 miles)
• Dedham Medical Associates (5.6 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (6.5 miles)
• Guild Medical Center (6.6 miles)
• Rheumatology Consultants (6.7 miles)
• Brockton Oral & Maxillofacial Surgery (6.7 miles)

Transportation

• Canton Junction Station (3.5 miles)
• Route 128 station (6.2 miles)
• Readville (7.9 miles)
• MBTA Braintree Station (8 miles)
• MBTA Commuter Rail (8.1 miles)
• Mansfield Railroad Station (8.6 miles)

Theaters

• Showcase Cinema de Lux Randolph (3.6 miles)
• AMC Braintree 10 (7.5 miles)

Places of Worship

• Annunciation Greek Orthodox Church (3.6 miles)
• First Baptist Church (4.6 miles)
• Saint Catherine of Siena Parish (6.8 miles)
• St Mary's Church Mansfield (7.8 miles)

Hospitals

• Va Medical Center-Brockton (5.1 miles)
• Signature Health Care (6.6 miles)
• New England Baptist Outpatient Care Center (7.6 miles)
• South Shore Hospital (8.7 miles)

Parks

• Borderland State Park (5.1 miles)
• Houghton's Pond (5.8 miles)
• Francis William Bird Park (5.8 miles)
• Braintree Highlands Community Playground (5.8 miles)

Cafes

• Panera Bread (5.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)
• Dunkin' Brands (5.8 miles)
• Brookside Cafe (6.1 miles)
• Target T2693 Braintree (7.9 miles)
• Marylou's News (8.5 miles)