Believe Home Health in Stoughton, MA

Pros

• They were very happy with their team of caregivers, who were highly attentive and developed warm, loving relationships with the family.
• The Believe caregivers became a trusted and valued extension of the family during a difficult period.
• The Believe online platform and app provided regular updates, caregiver reports, and easy scheduling.
• The staff demonstrated exceptional professionalism, compassion, and reliability throughout the engagement.
• Believe Home Care is an outstanding service, with well-trained caregivers who adapt to changing needs and maintain consistent care.
• The care team offered companionship and practical support, enabling loved ones to remain at home with peace of mind.
• A caregiver such as Averia was described as a true angel, smart, loving, and compassionate.
• The documentation and communication, including blogs and photo notes, provided transparency and reassurance.
• Families felt safe with their home visits, knowing the care team was caring, capable, and consistent.
• The service allowed families to focus on spending meaningful time with loved ones, rather than coordinating care logistics.

Cons

• They described Believe Home Care as a horrible company to its workers, citing disrespectful and rude treatment and poor leadership.
• They criticized the agency for a chronic lack of communication, with nurses not sharing information and the care timeline rarely being updated.
• They stated the owner was standoffish, lashed out, and was repeatedly condescending and dismissive.
• They warned others not to hire Believe Home Care, noting unprofessional caregivers who were on their phones, watched TV, and did not perform duties properly.
• They claimed the agency offered no condolences after a grandmother’s death and was primarily concerned with the last invoice.
• They reported that a replacement caregiver’s personal relationship caused friction and the agency blamed the family for the issues.
• They described experiences where the owner allegedly forbade contacting the agency after an inquiry, and where late-night communications were mishandled.
• They characterized initial experiences as do not hire, with promises not delivered and poor communication about care updates.

Review

Believe Home Health in Stoughton, MA is best suited for families that want intensive, in-home care with a highly relational approach. This community shines for seniors who need help with multiple activities of daily living, long-term companionship, memory-support needs, and post-acute recovery, all delivered in the familiarity and comfort of home. When a live-in option is needed, and the goal is to keep a loved one out of a facility while maintaining continuity of care, Believe presents a compelling match. The strongest case is made for households that value consistent caregiver teams, clear daily communication, and a care plan that can evolve as needs change.

That said, this option merits careful comparison for families who must consider cost, management style, and consistency from location to location. The service can be more expensive than other in-home providers, and several reviews point to leadership and communication pitfalls that may unsettle risk-averse families. Potential clients should be prepared for the possibility of variability in experiences, depending on which caregivers are assigned and how well the office aligns staffing with shifting needs. For families seeking a low-cost, ultra-streamlined model or a rigid, one-size-fits-all approach, alternatives may be more appropriate.

On the positive side, the core strengths are substantial and well-activated. Caregivers are repeatedly described as compassionate, capable, and personally invested in loved ones, with many families naming specific aides who became trusted extensions of the family. The combination of a live-in caregiver plus day or overnight shifts creates a resilient support system that can address 5–6 ADLs, medication management, mobility, and meaningful companionship. The company’s online portal and daily caregiver reports offer a transparent window into daily care, enabling remote family members to stay informed and participate in adjustments as symptoms or routines change. In several accounts, the owner-operator leadership, hands-on from intake through ongoing care, helps families feel heard and supported through difficult transitions.

Yet the reviews also reveal notable blemishes that cannot be ignored. A subset of clients reports experiences that undermine confidence, ranging from perceptions of disrespect toward staff to concerns about how scheduling, billing, and information flow were handled. Some families recount downright poor experiences with particular staff or with the agency’s management style, including allegations of unprofessional behavior and communication gaps that left families in the dark at critical moments. Cleaning quality or housekeeping tasks occasionally faltered, and a few comments describe inconsistent adherence to care plans or delays in updating notes in the portal. These are real considerations that can erode trust if they recur, especially during fragile periods of illness or post-hospital recovery.

Despite these concerns, the pros often offset the cons through a robust, repeatable structure that emphasizes continuity and family involvement. A consistent cadre of caregivers (including references to long-tenured team members) reduces the friction of new starts and the anxiety of transitions. The ability to provide continuous, around-the-clock support in the home can preserve independence, shorten hospital readmission risk, and keep families engaged in the care narrative through timely updates and documented notes. The integration with hospice when needed, plus prompt nurse check-ins and claims support for long-term care insurance, further strengthens Believe’s practical value. For many families, the net effect is a dependable, home-centered solution that makes difficult care decisions more manageable.

The practical takeaway is decisive: Believe Home Health is a strong fit for families prioritizing relationship-driven, home-based care with deep caregiver continuity and transparent reporting, particularly when dementia-friendly practices and post-acute recovery are central to the plan. It is less ideal for households working under tight budgets, for those who demand a uniformly consistent experience across all caregivers, or for clients who cannot tolerate occasional leadership or communication hiccups. Prospective buyers should prioritize a structured onboarding, request alignment to a stable caregiver team, and insist on explicit communication norms, regular portal updates, timely scheduling, and clear escalation paths. A deliberate, reference-driven vetting process is worth the effort.

In the end, Believe Home Health stands out as a practical, capable choice for families who want to keep a loved one at home with expert, compassionate support and a high level of family involvement. The strongest endorsements come from families who experienced steady caregiver relationships, meaningful daily reporting, and a care plan that adapted to evolving needs. Those with significant concerns about cost, leadership style, or the potential for inconsistent experiences should assess alternates or demand a tightly scoped pilot period to test caregiver compatibility. Before committing, engage with the owner and a care coordinator, review the care portal in depth, and secure explicit assurances about caregiver consistency, response times, and billing processes. With the right expectations and a clear plan, Believe can be the linchpin that preserves a loved one’s independence while delivering the peace of mind families deserve.

Restaurants

• Sonic Drive-In (0.5 miles)
• Town Spa Pizza (0.8 miles)
• Crescent Ridge Dairy (2 miles)
• C.F. McCarthy’s (2.8 miles)
• Popeyes Louisiana Kitchen (3.6 miles)
• Blanchard's Tavern (3.6 miles)
• Chick-Fil-A (3.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Signature Healthcare Pediatrics (2.6 miles)
• Signature Medical Eye Services (5.2 miles)
• Dedham Medical Associates (5.6 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (6.5 miles)
• Guild Medical Center (6.6 miles)
• Rheumatology Consultants (6.7 miles)
• Brockton Oral & Maxillofacial Surgery (6.7 miles)

Transportation

• Canton Junction Station (3.5 miles)
• Route 128 station (6.2 miles)
• Readville (7.9 miles)
• MBTA Braintree Station (8 miles)
• MBTA Commuter Rail (8.1 miles)
• Mansfield Railroad Station (8.6 miles)

Theaters

• Showcase Cinema de Lux Randolph (3.6 miles)
• AMC Braintree 10 (7.5 miles)

Places of Worship

• Annunciation Greek Orthodox Church (3.6 miles)
• First Baptist Church (4.6 miles)
• Saint Catherine of Siena Parish (6.8 miles)
• St Mary's Church Mansfield (7.8 miles)

Hospitals

• Va Medical Center-Brockton (5.1 miles)
• Signature Health Care (6.6 miles)
• New England Baptist Outpatient Care Center (7.6 miles)
• South Shore Hospital (8.7 miles)

Parks

• Borderland State Park (5.1 miles)
• Houghton's Pond (5.8 miles)
• Francis William Bird Park (5.8 miles)
• Braintree Highlands Community Playground (5.8 miles)

Cafes

• Panera Bread (5.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)
• Dunkin' Brands (5.8 miles)
• Brookside Cafe (6.1 miles)
• Target T2693 Braintree (7.9 miles)
• Marylou's News (8.5 miles)