Believe Home Health

Pros

• Believe Home Care proved to be a wise decision for in-home care.
• Liz guided the family to the best care plan and was a professional, positive, reassuring presence.
• Kayla was caring, capable, personable, and accommodating to their 89-year-old mother.
• The aide was gentle, compassionate, and knowledgeable, offering calm during a loved one's passing.
• A pre-service meeting with Scott gave the family confidence in keeping their loved one at home.
• Believe Home Care enabled families to keep their loved ones at home with top-quality care.
• The staff were professional, compassionate, respectful, and consistently on time.
• The care portal with photos and notes provided helpful, timely updates.
• Believe Home Care is well run, with excellent communication and support across the organization.
• The office staff are professional, helpful, and quick to answer questions; billing is seamless and fair.

Cons

• A reviewer described Believe Home Care as a horrible company to its workers, citing disrespectful and rude treatment, including a first-day dismissal of a new caregiver after questions were asked and he was told not to come back.
• Another reviewer claimed the agency failed to deliver on promises and suffered from poor communication, including a nurse who did not seem to value the family's input or timeline.
• A reviewer stated that, after the grandmother passed, the agency offered no condolences and seemed to care only about the final invoice.
• A reviewer said the owner came across as standoffish, with condescending and dismissive behavior toward the family.
• There was a report that a replacement caregiver was unhappy because of a personal relationship with another caregiver, and the agency blamed the family for issues.
• A reviewer gave the agency a 3/10 rating and explicitly advised others not to recommend it.

Review

Believe Home Care consistently emerges in these accounts as a compassionate, professional partner for families navigating in-home care. Across multiple experiences, families describe the agency as well organized and focused on keeping loved ones safely in their own homes. The process is portrayed as structured and reassuring from the very first contact, with Scott meeting families to lay a solid foundation and Liz guiding the formation of personalized care plans. The overarching sense is that Believe isn't just providing caregivers; they are coordinating a comprehensive, family-centered approach to care.

A number of reviews highlight the central role of specific team members who became trusted points of contact. Liz stands out as a standout source of information, support, and practical guidance, repeatedly described as professional, positive, reassuring, and capable of "getting things done." Kayla, the primary caregiver in one family's experience, is praised for warmth, competence, and the ability to connect with an 89-year-old mother in a way that felt genuinely caring and responsive. The team's commitment to the family's needs is underscored by a caregiver who was described as gentle, compassionate, and highly knowledgeable, especially during the most difficult moments when the family faced a loved one's passing.

The human touch is paired with reliable, real-time communication and reliability. Families repeatedly mention the care portal as a useful, dependable tool that provides regular updates, photos, and notes, helping them stay informed about the daily status and health of their loved ones. The staff's punctuality and attentiveness are also noted - caregivers arrive on time and ensure that basic daily activities are attended to with care, such as dressing, showering, and preparing meals. This combination of compassionate bedside presence and proactive communication is repeatedly described as a cornerstone of the Believe experience, giving families peace of mind even during challenging health changes or transitions.

The care plans described cover a broad spectrum of needs and durations. Some families relied on Believe for short-term, post-acute support that spanned only a few weeks, while others benefited from extended, months-long arrangements, including live-in care. Caregivers support a wide range of activities: encouraging daily exercises, providing light housekeeping and laundry, preparing meals, and offering warm companionship through walks and meaningful conversations. In several cases, Believe's team helped families manage chronic conditions such as congestive heart failure, keeping families informed of any health changes and coordinating with hospice services when necessary. The consistency and continuity of care - often with just one excellent caregiver or with well-matched teams - are repeatedly highlighted as vital to maintaining a loved one at home with dignity and comfort.

The testimonials underscore the depth of the agency's impact on both patients and families. In one account, the same caregiver who supported a mother for a year helped keep her safe, engaged, and entertained, bringing laughter and activity into daily life. In another, a grandmother's care over four months benefited from a well-trained staff that understood dementia-related issues, and the caregivers were able to adapt to evolving needs and schedules. Families describe feeling supported through the logistics of long-term arrangements, with Believe helping to submit claims to long-term care insurance and ensuring the process ran smoothly. The professionalism of the office team - particularly Scott, Liz, Felicia, and Megan - is repeatedly called out as instrumental in coordinating care, answering questions promptly, and maintaining clear, respectful communication with families.

Not every voice in the collection is a uniformly positive review of the broader home-care landscape; one segment recounts a harsher perspective about another agency's treatment of staff and the communication gaps that left a family frustrated. That critic describes disrespectful leadership and a lack of timely information from a different provider, noting dramatic gaps in communication and coordination. Yet, even within that voice, there is an emphasis on the value and strength of Believe Home Care - an acknowledgment that, in contrast to the negative experience described, Believe delivered exceptional support, personalized attention, and dependable updates for their mother. This juxtaposition highlights Believe's reputation for empathy, reliability, and a patient-first approach in a field where families are often most aware of how a provider handles both the clinical and emotional dimensions of care.

In sum, the collection of experiences paints Believe Home Care as a well-run organization that consistently prioritizes the person at the center of care - the patient - while also supporting families with clear information, timely communication, and practical assistance across a spectrum of needs. Families speak to a sense of partnership and trust that extends from the initial consultation through the ongoing care journey, including the onboarding of skilled caregivers, the realities of end-of-life care, and the transitions that accompany significant health changes. The overarching message is one of gratitude: Believe Home Care is described as a source of reassurance, stability, and genuine compassion that helps preserve the comfort, dignity, and autonomy of loved ones at home.

Restaurants

• Sonic Drive-In (0.5 miles)
• Town Spa Pizza (0.8 miles)
• Crescent Ridge Dairy (2 miles)
• C.F. McCarthy’s (2.8 miles)
• Popeyes Louisiana Kitchen (3.6 miles)
• Blanchard's Tavern (3.6 miles)
• Chick-Fil-A (3.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)

Physicians

• Signature Healthcare Pediatrics (2.6 miles)
• Signature Medical Eye Services (5.2 miles)
• Dedham Medical Associates (5.6 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (6.5 miles)
• Guild Medical Center (6.6 miles)
• Rheumatology Consultants (6.7 miles)
• Brockton Oral & Maxillofacial Surgery (6.7 miles)

Transportation

• Canton Junction Station (3.5 miles)
• Route 128 station (6.2 miles)
• Readville (7.9 miles)
• MBTA Braintree Station (8 miles)
• MBTA Commuter Rail (8.1 miles)
• Mansfield Railroad Station (8.6 miles)

Theaters

• Showcase Cinema de Lux Randolph (3.6 miles)
• AMC Braintree 10 (7.5 miles)

Places of Worship

• Annunciation Greek Orthodox Church (3.6 miles)
• First Baptist Church (4.6 miles)
• Saint Catherine of Siena Parish (6.8 miles)
• St Mary's Church Mansfield (7.8 miles)

Hospitals

• Va Medical Center-Brockton (5.1 miles)
• Signature Health Care (6.6 miles)
• New England Baptist Outpatient Care Center (7.6 miles)
• South Shore Hospital (8.7 miles)

Parks

• Borderland State Park (5.1 miles)
• Houghton's Pond (5.8 miles)
• Francis William Bird Park (5.8 miles)
• Braintree Highlands Community Playground (5.8 miles)

Cafes

• Panera Bread (5.3 miles)
• Starbucks (5.6 miles)
• Starbucks (5.7 miles)
• Dunkin' Brands (5.8 miles)
• Brookside Cafe (6.1 miles)
• Target T2693 Braintree (7.9 miles)
• Marylou's News (8.5 miles)