Right At Home

Pros

• Right at Home was able to provide trained, bonded, and insured employees for the care of a terminally ill mother.
• The agency offered customized care plans and individual care logs.
• The clinical director/marketing RN assured thorough background checks were conducted on their employees.
• The agency was willing to supervise and train caregivers, if needed.
• Right at Home had good testimonials on their website.
• The agency presented themselves as the best fit among other options during the initial interview.
• Right at Home claimed to have rigorous selection processes for their employees.
• They promised regular, unannounced visits to supervise the caregivers.
• note that these statements are taken from the reviews provided and may not reflect factual accuracy or personal opinions.

Cons

• The caregivers from Right at Home were lazy, unmotivated, and unprofessional.
• Right at Home management fell far short of delivering what was promised.
• Their selection process for caregivers was lacking and their training was not sufficient.
• The care plan for the patient was never updated to reflect her deteriorating condition.
• The promise of regular supervision visits from Right at Home was not fulfilled.
• Right at Home did not deliver what they stated/promised on their website and their reality did not match expectations.
• The caregivers did not keep daily care logs as stated they would on the website.
• Right at Home failed to provide competent, trusted, professional employees.
• Some caregivers exhibited inappropriate behavior such as rummaging through drawers without authorization and stealing items.
• Right at Home management did not adequately address concerns or follow up on incidents reported by the family.

Review

Right at Home, a home healthcare agency, has received multiple negative reviews from disgruntled customers who were unsatisfied with the services provided to their loved ones. One medical professional, who had been in the field since 1978, shared their disappointment with Right at Home's caregivers who were hired to assist their mother in the end stages of ALS. Despite thorough research and interviews conducted by the family, the caregivers displayed laziness, lack of motivation, and unprofessionalism. Tasks had to be repeatedly asked for completion and caregivers often spent their shifts on personal phone calls or lounging around. The family felt that Right at Home management fell short in providing promised training and supervision, failing to update their mother's care plan as her condition deteriorated.

Another review echoed these sentiments, emphasizing poor management as a core issue with Right at Home. The reviewer questioned the effectiveness of the agency's selection process and specialized training for their aides. The customized care plan lacked detail and was based solely on information provided by the family rather than a thorough assessment. Caregivers failed to keep daily care logs and there were minimal unannounced visits for supervision from Right at Home. Despite voicing concerns to the agency, little follow-through was observed.

A third review cautioned against hiring Right at Home altogether, based on a disappointing experience caring for a terminally ill mother. Citing issues such as caregivers napping during shifts, rummaging through personal belongings without authorization, and engaging in personal activities instead of focusing on caregiving tasks, this reviewer deemed Right at Home untrustworthy and unprofessional. They also expressed dissatisfaction with management's lack of involvement and failure to deliver what was promised during initial interviews.

Overall, these reviews paint a bleak picture of Right at Home's performance in providing high-quality home healthcare services. Customers express deep disappointment with lazy and unmotivated caregivers who did not fulfill their duties properly or display professionalism. Additionally, poor management is repeatedly mentioned, with a lack of supervision, failure to update care plans, and minimal follow-through on reported concerns. These experiences serve as a warning to potential customers seeking reputable and trustworthy home healthcare agencies, suggesting they search elsewhere for quality care.

This part of Newton, Massachusetts offers a convenient and diverse range of amenities for senior living. With a variety of restaurants within close proximity, such as Echo Bridge Restaurant, McDonald's, and Truly Yogurt, seniors can enjoy a wide range of dining options. Additionally, there are several pharmacies nearby including CVS Pharmacy and Walgreens for easy access to medication and healthcare needs. The area also boasts several beautiful parks like Newton Highlands Playground and Cutler Park for leisurely strolls and outdoor activities. For medical care, there are reputable hospitals like Newton-Wellesley Hospital and New England Baptist Hospital in the vicinity. Transportation options are also easily accessible with MBTA stations nearby. Overall, this part of Newton combines convenience, natural beauty, healthcare facilities, and transportation accessibility making it an ideal location for senior living.

Restaurants

• Echo Bridge Restaurant (0.3 miles)
• McDonald's (0.6 miles)
• Truly Yogurt (3.8 miles)
• Corrib Pub & Restaurant (3.8 miles)
• Chick-Fil-A (4.3 miles)
• Margaritas Mexican Restaurant (4.5 miles)
• Wendy's (4.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (2.1 miles)
• Wegmans (2.5 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Newton Highlands Playground (0.9 miles)
• Cutler Park (2 miles)
• Larz Anderson Park (4.5 miles)
• Jamaica Pond (5.3 miles)
• Pagel Playground (5.4 miles)
• Olmsted Park (5.5 miles)
• Cat Rock Park (6.2 miles)

Hospitals

• Newton-Wellesley Hospital (1.9 miles)
• West Roxbury VA Hospital (3.5 miles)
• New England Baptist Hospital (6 miles)
• McLean Hospital (6.1 miles)
• Brigham and Women's Hospital (6.1 miles)
• Lemuel Shattuck Hospital (6.2 miles)
• Boston Children's Hospital (6.2 miles)

Cafes

• French Press Bakery & Cafe (2 miles)
• Blue Bottle Coffee (2.9 miles)
• Starbucks (3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.9 miles)
• Mike's Donuts (5.8 miles)
• Tatte Bakery & Cafe (6.7 miles)

Transportation

• MBTA Riverside Station (2.5 miles)
• MBTA Reservoir Station (4.2 miles)
• MBTA Fenway Station (6.5 miles)
• Readville (6.6 miles)
• MBTA Kenmore Station (7 miles)
• MBTA Ruggles Station (7 miles)

Places of Worship

• Parish of the Messiah (2.7 miles)
• Our Lady's Church (6.9 miles)
• St Paul Parish, Harvard Square (6.9 miles)
• Temple Shir Tikva (7.3 miles)

Theaters

• Showcase SuperLux (2.8 miles)
• Cinema World Majestic 7 (4.9 miles)

Physicians

• Dedham Medical (3 miles)
• Mersi (5.4 miles)
• Bidmc Lowry Building (6 miles)
• Mass. Eye and Ear (6.1 miles)
• Harvard Medical School (6.3 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (6.7 miles)
• Harvard Vanguard Medical Associates (6.7 miles)