Keystone Center in Leominster, MA

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  • Interior

    A cozy bedroom with paintings on the wall and a bed with patterned sheets.

  • Outdoors

    A well-maintained building surrounded by lush greenery and a neatly trimmed lawn.

  • Decor

    A cozy living room featuring elegant couches, a central coffee table, and large windows adorned with stylish curtains.

  • Building

    A welcoming entrance to a well-maintained building, surrounded by greenery and under a cloudy sky.

  • Windows

    A spacious and well-lit indoor room set up with several tables and chairs.

  • Dining

    A cozy dining area with checkered tablecloths and floral decorations.

  • Landscaping

    Welcome to Leominster: A serene location marked by greenery.

  • Outdoor

    A welcoming visitors center surrounded by greenery and American flags.

  • Exterior

    A welcoming view of the Leominster building, surrounded by well-maintained greenery and a clear sky.

  • Exercise Equipment

    A well-equipped physical therapy room featuring parallel bars and various exercise tools.

  • Kitchenette

    A spacious dining area with tables and chairs, featuring a kitchenette against red walls.

  • Healthcare

    Signage for Leominster Rehabilitation and Nursing Center located at 44 Keystone Drive.

  • Physical Therapy

    A rehabilitation room equipped with therapy equipment including a large exercise ball, mats, and a whiteboard for tracking progress.

Keystone Center in Leominster, MA

44 Keystone Drive, Leominster, MA 01453

For more information about senior living options: (844) 490-3973

3.1 from 36 reviews
5 stars
12
4 stars
7
3 stars
2
2 stars
2
1 stars
13

Assisted Living Skilled Nursing Facility

Overall Review of Keystone Center

Pros

  • pro Wanda L goes above and beyond her duties for Shirley Blair.
  • pro Rebecca Powers, the social worker, is the best and helps the family tremendously.
  • pro Every staff member is very helpful and patient.
  • pro Michelle, the administrator, is available any time the family asks to see her.
  • pro The CNAs do a great job with residents.
  • pro The nurse staff is very attentive and notices everything.
  • pro Diane, the activity director, ensures residents are involved in activities they enjoy.
  • pro Rebecca is wonderful and a standout in the care team.
  • pro The staff go above and beyond to make this place a home for each resident.
  • pro The social worker Rebecca is amazing; best social worker the reviewer has ever met.
  • pro The PT/OT staff are encouraging and make residents want to work harder.
  • pro The food is very good.
  • pro The facility is kept extremely clean.
  • pro Chris, the maintenance man, is the best.

Cons

  • pro The facility is horribly understaffed.
  • pro Residents are ignored and often suffer injuries because help is slow or unavailable.
  • pro The building is dirty, rundown, and poorly maintained, with equipment that frequently fails.
  • pro The food is awful, often served cold, and the kitchen staff are slow to respond.
  • pro Management is incompetent and there is constant staff turnover and a lack of accountability.
  • pro Many staff are rude or lazy, with only a few being kind and helpful.
  • pro Residents experience frequent falls due to insufficient supervision and staffing.
  • pro Basic accommodations and accessibility are lacking, including no Deaf-friendly environment.
  • pro Call buttons and safety systems are frequently unresponsive, leaving residents waiting for help.

Review

Keystone Center in Leominster is best suited for families who can be hands-on with oversight and who prize strong social-work support and rehabilitative care, even when the overall environment is inconsistent. The facility often delivers compassionate, capable interactions from social workers, nurses, and therapy staff, and it can be a workable home for residents who need meaningful rehab, personalized attention, and staff who are genuinely invested in individual progress. It is not a one-size-fits-all place; it works best when families are prepared to monitor day-to-day care, advocate for timely responses, and confirm that equipment, rooms, and services meet evolving needs.

Alternatives should be seriously considered for families whose priority is highly reliable staffing, pristine facilities, and consistently responsive care. The clearest red flags across many accounts are chronic understaffing, frequent turnover in leadership, and maintenance lapses that raise safety concerns. Some residents experienced long wait times for assistance, repeated equipment failures, and rooms or common areas that felt dirty or neglected. For those seeking a consistently smooth, low-friction experience with predictable outcomes, other facilities may be a safer bet.

The strongest positives at Keystone Center are the people. Across multiple reviews, the social workers - especially Rebecca Powers - stand out for availability, problem-solving, and ongoing engagement with families. The nursing and therapy teams also receive frequent praise for competence, attentiveness, and genuine care. Rehab services, including PT/OT, are repeatedly described as the facility's strength, with residents regaining movement and reporting encouraging progress. When the staff function as a cohesive, compassionate unit, they create a genuine sense of safety and belonging, even if other systems in the building falter.

Yet the major drawbacks temper these strengths. Understaffing appears repeatedly as a core issue, with reports of nurses juggling too many patients and aides not always promptly responding to calls. Safety incidents - such as falls or delayed assistance - are not rare in some accounts, and maintenance problems crop up, from unreliable climate control to broken equipment and aging rooms. Food quality and consistency receive mixed feedback, with several residents praising meals while others describe tasteless or cold dishes. These factors together present a clear risk?reward equation: the care culture can be excellent on a personal level, but systemic gaps create uneven experiences and legitimate safety concerns.

In the rehab-forward setting, the most reliable path is to verify concrete, current metrics before committing. Families should insist on meeting and observing the rehab team, confirm therapist schedules, and ask for specific goals and progress benchmarks. Interaction with the social worker is a meaningful barometer of overall coordination and family communication. Prospective residents should request recent state survey results and speak with current residents at different times of day to gauge responsiveness and atmosphere. The presence of caring staff does not automatically compensate for ongoing understaffing, maintenance, and safety risks.

Bottom-line guidance: Keystone Center can be a good fit for families who will stay actively involved, prioritize rehab and social-work support, and tolerate a facility that sometimes relies on pockets of excellence amid broader organizational challenges. For families where consistent staffing, rigorous safety, pristine conditions, and reliable daily operations are non-negotiable, exploring alternatives is strongly advised. Prospective renters should plan a comprehensive site visit, schedule conversations with Rebecca Powers and the nursing leadership, and demand current staffing ratios, maintenance fixes, and clear transportation and activity calendars before making a decision that will affect a loved one's daily life and long-term well-being.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Worcester Regional (21 miles away) Worcester Regional (21 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Keystone Center in Leominster, MA, is a skilled nursing facility that provides comprehensive care services for seniors. Residents can enjoy a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone access.

The center features a spacious dining room where residents can enjoy delicious meals prepared according to their special dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained. Additionally, a kitchenette is available for residents who prefer to prepare their own meals.

The Keystone Center places emphasis on providing 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. The dedicated staff coordinates with healthcare providers to ensure that the specific needs of each resident are met. Medication management and diabetes diet support are also provided.

Residents at the Keystone Center can benefit from a mental wellness program that promotes overall emotional well-being. Scheduled daily activities keep residents engaged and entertained. Transportation arrangements are available for medical appointments, ensuring that seniors can easily access necessary healthcare services.

Conveniently located near various amenities, the Keystone Center offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Seniors at this assisted living community have everything they need close by to enhance their quality of life while receiving exceptional care in a comfortable environment.

Nearby Places of Interest

Cafes

  • Gourmet Donuts (0.6 miles)
  • Starbucks (1.1 miles)
  • Gourmet Donuts (1.2 miles)
  • Panera Bread (1.5 miles)
  • Gourmet Donuts (2 miles)
  • Smokestack Roasters (2.8 miles)
  • Central Cup (3.6 miles)

Parks

  • BB Kidz Klub (0.7 miles)
  • Barrett Park (2.6 miles)
  • Coggshall Park (2.9 miles)
  • Marshall Park (3.3 miles)
  • Coolidge Park (3.4 miles)
  • Parkhill Park (4 miles)
  • Westminster Hill Playground (5.3 miles)

Physicians

  • Center For Digestive Wellness (0.7 miles)
  • Adult & Pediatric Dermatology, PC (0.8 miles)
  • Commonwealth Hematology Oncology PC (1.2 miles)
  • Cardiology Internists of Leominster (1.2 miles)
  • Medical Associates Pediatrics (1.2 miles)
  • Longview Orthopaedic Center (1.2 miles)
  • Dermatology Associates of Worcester County (1.2 miles)

Restaurants

  • Friendly's (0.9 miles)
  • North End Diner (1 miles)
  • Wendy's (1 miles)
  • McDonald's (1 miles)
  • The Daily Bagel Cafe (1.1 miles)
  • Applebee's (1.1 miles)
  • Cherry Hill Ice Cream (1.1 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.3 miles)

Hospitals

  • Leominster Hospital Emergency (1.1 miles)
  • Neurology Of Central Massachusetts (1.2 miles)
  • Burbank Hospital (4.5 miles)
  • Health Alliance Hospital (4.5 miles)

Places of Worship

  • Our Lady Of The Lake (1.3 miles)
  • Congregation Agudat Achim (1.3 miles)
  • Pilgrim Congregational Church (2 miles)
  • St Joseph Church (4.2 miles)
  • St Bernard's Parish (4.3 miles)
  • Bread of Life Church (7.8 miles)

Theaters

  • Entertainment Cinemas (1.4 miles)

Frequently Asked Questions

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