Keystone Center in Leominster, MA

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  • Interior

    A cozy bedroom with paintings on the wall and a bed with patterned sheets.

  • Outdoors

    A well-maintained building surrounded by lush greenery and a neatly trimmed lawn.

  • Decor

    A cozy living room featuring elegant couches, a central coffee table, and large windows adorned with stylish curtains.

  • Building

    A welcoming entrance to a well-maintained building, surrounded by greenery and under a cloudy sky.

  • Windows

    A spacious and well-lit indoor room set up with several tables and chairs.

  • Dining

    A cozy dining area with checkered tablecloths and floral decorations.

  • Landscaping

    Welcome to Leominster: A serene location marked by greenery.

  • Outdoor

    A welcoming visitors center surrounded by greenery and American flags.

  • Exterior

    A welcoming view of the Leominster building, surrounded by well-maintained greenery and a clear sky.

  • Exercise Equipment

    A well-equipped physical therapy room featuring parallel bars and various exercise tools.

  • Kitchenette

    A spacious dining area with tables and chairs, featuring a kitchenette against red walls.

  • Healthcare

    Signage for Leominster Rehabilitation and Nursing Center located at 44 Keystone Drive.

  • Physical Therapy

    A rehabilitation room equipped with therapy equipment including a large exercise ball, mats, and a whiteboard for tracking progress.

Keystone Center in Leominster, MA

Information last verified:

44 Keystone Drive, Leominster, MA 01453

For more information about senior living options: (844) 490-3973

3 from 39 reviews
5 stars
13
4 stars
7
3 stars
2
2 stars
2
1 stars
15

Overall Review of Keystone Center

Pros

  • pro The whole team was great from start to finish.
  • pro Rebecca P helped so much throughout the journey.
  • pro Rebecca Powers is a wonderful social worker who is always helpful.
  • pro The CNA staff do a great job, even when understaffed.
  • pro Michelle, the administrator, has been available any time residents ask to see her.
  • pro The PT/OT staff, like Racheal, Megan, and Kelly, are encouraging and supportive.
  • pro The food is great.
  • pro The facility is kept extremely clean.

Cons

  • pro The call button did not work, safety grab bars had fallen off the wall, and there were no exterior lights, making the resident feel unsafe.
  • pro The facility is described as an absolute nightmare and in need of investigation and shutdown.
  • pro It is portrayed as horribly understaffed, leading to unsafe and neglectful conditions.
  • pro There is no Deaf-friendly environment or reasonable accommodation for ASL.
  • pro Residents are left without needed assistance with long delays in response.
  • pro Rooms are uncomfortable, drafty, and inadequately heated.
  • pro There was no running water in the bathroom; low water pressure and cold water were reported.
  • pro The food service is shameful and often served cold.
  • pro Staff frequently ignore the call button and can be seen on their phones instead of helping patients.
  • pro The facility is filthy and poorly maintained, with grime and reported theft of personal items.
  • pro Most staff are rude and lazy, with only a few being caring or competent.
  • pro The facility is dangerous and under-staffed, placing residents at risk of injury.
  • pro Repeated falls and injuries were attributed to insufficient supervision and staffing gaps.
  • pro Equipment and furniture are old and frequently malfunction or break.
  • pro Some reviewers describe the place as a location where loved ones die and should be avoided.

Review

Keystone Center in Leominster is best suited for families seeking a rehab-focused path with hands-on social-work oversight and a facility near home they can visit routinely. The community can work well when the goal is to push for meaningful rehabilitation progress and to have advocates present to coordinate care and discharge planning. However, this is not a fit for those who demand unwavering safety, consistently reliable staffing, and a consistently up-to-date, well-maintained environment. For families prioritizing ironclad safety records, predictable administration, and a pristine facility, alternatives should be explored.

On the upside, when staffing aligns, the rehab program can deliver tangible gains. Several reviews highlight therapists and CNAs who stay with residents and drive real improvements in movement and daily functioning. The social-work team, especially figures like Rebecca Powers, stands out for accessibility, responsiveness, and thorough coordination with families. When leadership is stable and engaged, families report clearer communication and smoother discharge planning. A home-like atmosphere emerges in routines that feel respectful and patient-centered, and some residents speak highly of nursing staff and activities staff who sustain engagement and morale. In short, there are credible, strong pockets of care that can translate into genuine quality of life and progress for active rehab cases.

Yet the negatives form a discouraging baseline that outweighs many positives for long-term safety and peace of mind. The most persistent theme is chronic understaffing, with turnover in leadership that creates inconsistent policies and variable follow-through. Call bells and bedside assistance can be slow or unreliable, and basic safety concerns frequently surface: broken grab bars, lighting problems, and repeated falls that have led to hospitalizations. Maintenance and cleanliness issues recur in multiple accounts, including reports of old or failing equipment, drafts and cold rooms, and even concerns about theft of belongings. The inconsistency in care, from staff responsiveness to the execution of treatment plans, means that progress can be fragile and dependent on moments of exceptional effort rather than a steady, system-wide standard.

Despite those systemic concerns, the strongest staff relationships can offset some risks when they are present. The most consistent praise centers on the social-work team and the therapy staff who partner with families to navigate complex care needs and transitions. Rebecca Powers remains a recurring beacon for families, with several accounts describing her as available, thorough, and deeply involved in problem-solving. Nursing staff that are attentive and collaborative, along with dedicated activity directors, can create a sense of belonging and progress for residents who are ready to engage. The hopeful reality is that when the facility runs on stable leadership and a committed frontline, Keystone can deliver the kind of intentional, person-centered care that families seek. The danger is that this depends on factors outside daily routines, such as ongoing administrative stability and consistent resource allocation.

For families weighing the decision, practical safeguards matter more than glossy assurances. Before admission, insist on a clear, written staffing plan that outlines nurse-to-patient ratios, aide coverage, and expected response times to call bells. Request a maintenance calendar that guarantees timely repairs and checks on safety equipment, plus a process to address any environmental concerns promptly. Meet the social worker who will shepherd discharge planning and long-term placement discussions, and confirm access to the administrator for routine updates and escalation when needed. Proactively schedule regular care conferences focused on rehab goals, progress milestones, and contingency plans should progress stall or safety concerns arise. If these assurances cannot be reliably provided, or if leadership turnover remains frequent, families should actively compare options with stronger operational consistency and a track record of safer, cleaner environments.

Bottom line: Keystone Center can be a prudent choice for a rehab-oriented stay in which families are prepared to be highly involved and to advocate for timely, thorough care. It is less suitable for residents who require near-perfect safety, rigid reliability in staffing, and a consistently modern, well-maintained setting. For those prioritizing safety first, safer alternatives should be on the table, even as the potential for genuine rehab gains and robust social-work support remains a meaningful consideration. The most favorable outcomes occur when a facility combines capable therapy with stable, engaged leadership and a culture of accountability that translates into dependable safety, cleanliness, and timely care, exactly the dynamic families should seek when placing a loved one.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Worcester Regional (21 miles away) Worcester Regional (21 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Keystone Center in Leominster, MA, is a skilled nursing facility that provides comprehensive care services for seniors. Residents can enjoy a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone access.

The center features a spacious dining room where residents can enjoy delicious meals prepared according to their special dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained. Additionally, a kitchenette is available for residents who prefer to prepare their own meals.

The Keystone Center places emphasis on providing 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. The dedicated staff coordinates with healthcare providers to ensure that the specific needs of each resident are met. Medication management and diabetes diet support are also provided.

Residents at the Keystone Center can benefit from a mental wellness program that promotes overall emotional well-being. Scheduled daily activities keep residents engaged and entertained. Transportation arrangements are available for medical appointments, ensuring that seniors can easily access necessary healthcare services.

Conveniently located near various amenities, the Keystone Center offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Seniors at this assisted living community have everything they need close by to enhance their quality of life while receiving exceptional care in a comfortable environment.

Nearby Places of Interest

Cafes

  • Gourmet Donuts (0.6 miles)
  • Starbucks (1.1 miles)
  • Gourmet Donuts (1.2 miles)
  • Panera Bread (1.5 miles)
  • Gourmet Donuts (2 miles)
  • Smokestack Roasters (2.8 miles)
  • Central Cup (3.6 miles)

Parks

  • BB Kidz Klub (0.7 miles)
  • Barrett Park (2.6 miles)
  • Coggshall Park (2.9 miles)
  • Marshall Park (3.3 miles)
  • Coolidge Park (3.4 miles)
  • Parkhill Park (4 miles)
  • Westminster Hill Playground (5.3 miles)

Physicians

  • Center For Digestive Wellness (0.7 miles)
  • Adult & Pediatric Dermatology, PC (0.8 miles)
  • Commonwealth Hematology Oncology PC (1.2 miles)
  • Cardiology Internists of Leominster (1.2 miles)
  • Medical Associates Pediatrics (1.2 miles)
  • Longview Orthopaedic Center (1.2 miles)
  • Dermatology Associates of Worcester County (1.2 miles)

Restaurants

  • Friendly's (0.9 miles)
  • North End Diner (1 miles)
  • Wendy's (1 miles)
  • McDonald's (1 miles)
  • The Daily Bagel Cafe (1.1 miles)
  • Applebee's (1.1 miles)
  • Cherry Hill Ice Cream (1.1 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.3 miles)

Hospitals

  • Leominster Hospital Emergency (1.1 miles)
  • Neurology Of Central Massachusetts (1.2 miles)
  • Burbank Hospital (4.5 miles)
  • Health Alliance Hospital (4.5 miles)

Places of Worship

  • Our Lady Of The Lake (1.3 miles)
  • Congregation Agudat Achim (1.3 miles)
  • Pilgrim Congregational Church (2 miles)
  • St Joseph Church (4.2 miles)
  • St Bernard's Parish (4.3 miles)
  • Bread of Life Church (7.8 miles)

Theaters

  • Entertainment Cinemas (1.4 miles)

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