Keystone Center

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  • Interior

    A cozy bedroom with paintings on the wall and a bed with patterned sheets.

  • Outdoors

    A well-maintained building surrounded by lush greenery and a neatly trimmed lawn.

  • Decor

    A cozy living room featuring elegant couches, a central coffee table, and large windows adorned with stylish curtains.

  • Building

    A welcoming entrance to a well-maintained building, surrounded by greenery and under a cloudy sky.

  • Windows

    A spacious and well-lit indoor room set up with several tables and chairs.

  • Dining

    A cozy dining area with checkered tablecloths and floral decorations.

  • Landscaping

    Welcome to Leominster: A serene location marked by greenery.

  • Outdoor

    A welcoming visitors center surrounded by greenery and American flags.

  • Exterior

    A welcoming view of the Leominster building, surrounded by well-maintained greenery and a clear sky.

  • Exercise Equipment

    A well-equipped physical therapy room featuring parallel bars and various exercise tools.

  • Kitchenette

    A spacious dining area with tables and chairs, featuring a kitchenette against red walls.

  • Healthcare

    Signage for Leominster Rehabilitation and Nursing Center located at 44 Keystone Drive.

  • Physical Therapy

    A rehabilitation room equipped with therapy equipment including a large exercise ball, mats, and a whiteboard for tracking progress.

Keystone Center

44 Keystone Drive, Leominster, MA 01453

For more information about senior living options: (844) 490-3973

1.6 from 5 reviews
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4 stars
1
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4

Assisted Living Skilled Nursing Facility

Overall Review

Pros

  • pro Some staff members genuinely care about the residents and provide kind and personable service.
  • pro A few CNAs are recognized as excellent and dedicated to their work, despite the overall staffing challenges.
  • pro The nursing department has been described as great by some residents, contributing to a positive experience.
  • pro The building is appreciated by some for its home-like feeling, creating a welcoming atmosphere for certain residents.

Cons

  • pro Residents experience extreme neglect, with urgent needs going unanswered for hours.
  • pro The facility is poorly maintained, with broken equipment and inadequate hygiene standards.
  • pro Food quality is consistently described as disgusting, making it difficult for residents to eat.
  • pro Staff is severely understaffed and often rude, leading to a lack of proper care.
  • pro Management shows incompetence and fails to address serious issues within the facility.
  • pro Safety concerns arise when residents can wander into others' rooms unattended.
  • pro The environment is described as depressing and uninviting, with furniture that appears to be discarded.
  • pro Essential services promised in contracts are frequently ignored or unmet by management.
  • pro Several reviews criticize the cleanliness of the facility, indicating it requires significant sanitation efforts.
  • pro Positive comments about individual staff members are overshadowed by overwhelming negative experiences in overall staffing and management practices.

Review

The collection of reviews regarding the care facility paints a distressing picture of an institution that has failed its residents in multiple ways. A majority of the feedback expresses profound dissatisfaction with various aspects of everyday life within the establishment, including the maintenance of equipment and the quality of food provided. Many residents and their families feel as though their loved ones are subjected to indignities that should not be tolerated in any care environment. The recurring narrative points toward an alarming lack of attention to basic needs, suggesting systemic issues that require immediate remediation.

One major complaint revolves around the inadequate maintenance of essential equipment. Residents have reported persistent issues such as non-functional lighting in bathrooms and dead batteries for mobility aids, leading to deteriorating conditions that exacerbate feelings of neglect. For instance, one reviewer detailed a harrowing experience where they were left sitting in a filled adult diaper for hours due to unresponsive staff when requesting assistance. This highlights not only a failure in service but also raises serious concerns about hygiene and dignity for individuals who may already be vulnerable. Such neglect can lead to significant emotional and physical distress among residents.

Food quality is another critical point made by several reviewers, many describing it as “disgusting” or inedible. Complaints indicate that residents often struggle with meals that are poorly prepared or unappetizing, contributing to their overall dissatisfaction with life at the facility. One individual noted how difficult it was for her sister to stomach the food served and lamented over the lack of responsive staff when crucial daily needs—such as bathing—were overlooked without prompting from family members. Such inadequacies contribute significantly to residents' quality of life and overall well-being.

Staffing levels have come under severe scrutiny, with multiple reviews indicating a chronic understaffing problem within the facility that leaves many employees overwhelmed and unable to provide adequate care. While some staff members do demonstrate genuine concern for residents, it appears this dedication is often eclipsed by incompetent management decisions and poor morale among employees who receive little support or acknowledgment for their hard work. The resulting atmosphere can feel unfriendly; complaints include rudeness among most staff members except for a few standout caregivers who seem genuinely committed to providing compassionate care.

Safety is yet another area where significant concerns arise from these reviews. Residents reportedly wander into others’ rooms unattended, which creates an unsafe environment devoid of proper supervision or structure — highlighting a disturbing lapse in security protocols designed to protect vulnerable individuals living in communal settings. Furthermore, there’s mention of inadequate air-conditioning leading to health risks like Legionnaires' disease affecting some residents—an alarming issue particularly during hot weather conditions.

In stark contrast, one review stands out starkly positive amidst this sea of desolation; it mentions a friendly staff ensuring great nursing care along with a home-like environment perceived positively by at least some individuals working there or residing presently. However, this single perspective suggests an inconsistency that frustrates families seeking reliable long-term placement solutions for their loved ones facing dire circumstances elsewhere in this troubling facility.

Given all these observations, it becomes evident there are significant failures within management systems intended to safeguard resident happiness and health standards across numerous fronts—from cleanliness issues requiring thorough sanitation measures down through insufficient nutritional provisions offered daily—or even just ensuring safety standards are met correctly day-to-day! It seems clear the State authorities need hold accountable those responsible while prioritizing serious investigations into both treatment practices conducted here alongside potential infrastructure deficiencies impacting overall operational efficiency within such facilities! Families deserve transparency regarding hardships endured regularly both before deciding on placement options available—but surely change must come sooner rather than later lest more people suffer similar fates unnecessarily!

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Worcester Regional (21 miles away) Worcester Regional (21 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Keystone Center in Leominster, MA, is a skilled nursing facility that provides comprehensive care services for seniors. Residents can enjoy a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone access.

The center features a spacious dining room where residents can enjoy delicious meals prepared according to their special dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained. Additionally, a kitchenette is available for residents who prefer to prepare their own meals.

The Keystone Center places emphasis on providing 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. The dedicated staff coordinates with healthcare providers to ensure that the specific needs of each resident are met. Medication management and diabetes diet support are also provided.

Residents at the Keystone Center can benefit from a mental wellness program that promotes overall emotional well-being. Scheduled daily activities keep residents engaged and entertained. Transportation arrangements are available for medical appointments, ensuring that seniors can easily access necessary healthcare services.

Conveniently located near various amenities, the Keystone Center offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Seniors at this assisted living community have everything they need close by to enhance their quality of life while receiving exceptional care in a comfortable environment.

Nearby Places of Interest

Cafes

  • Gourmet Donuts (0.6 miles)
  • Starbucks (1.1 miles)
  • Gourmet Donuts (1.2 miles)
  • Panera Bread (1.5 miles)
  • Gourmet Donuts (2 miles)
  • Smokestack Roasters (2.8 miles)
  • Central Cup (3.6 miles)

Parks

  • BB Kidz Klub (0.7 miles)
  • Barrett Park (2.6 miles)
  • Coggshall Park (2.9 miles)
  • Marshall Park (3.3 miles)
  • Coolidge Park (3.4 miles)
  • Parkhill Park (4 miles)
  • Westminster Hill Playground (5.3 miles)

Physicians

  • Center For Digestive Wellness (0.7 miles)
  • Adult & Pediatric Dermatology, PC (0.8 miles)
  • Commonwealth Hematology Oncology PC (1.2 miles)
  • Cardiology Internists of Leominster (1.2 miles)
  • Medical Associates Pediatrics (1.2 miles)
  • Longview Orthopaedic Center (1.2 miles)
  • Dermatology Associates of Worcester County (1.2 miles)

Restaurants

  • Friendly's (0.9 miles)
  • North End Diner (1 miles)
  • Wendy's (1 miles)
  • McDonald's (1 miles)
  • The Daily Bagel Cafe (1.1 miles)
  • Applebee's (1.1 miles)
  • Cherry Hill Ice Cream (1.1 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.3 miles)

Hospitals

  • Leominster Hospital Emergency (1.1 miles)
  • Neurology Of Central Massachusetts (1.2 miles)
  • Burbank Hospital (4.5 miles)
  • Health Alliance Hospital (4.5 miles)

Places of Worship

  • Our Lady Of The Lake (1.3 miles)
  • Congregation Agudat Achim (1.3 miles)
  • Pilgrim Congregational Church (2 miles)
  • St Joseph Church (4.2 miles)
  • St Bernard's Parish (4.3 miles)
  • Bread of Life Church (7.8 miles)

Theaters

  • Entertainment Cinemas (1.4 miles)

Frequently Asked Questions

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Nearby Communities

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