Keystone Center

Pros

• Some staff members genuinely care about the residents and provide kind and personable service.
• A few CNAs are recognized as excellent and dedicated to their work, despite the overall staffing challenges.
• The nursing department has been described as great by some residents, contributing to a positive experience.
• The building is appreciated by some for its home-like feeling, creating a welcoming atmosphere for certain residents.

Cons

• Residents experience extreme neglect, with urgent needs going unanswered for hours.
• The facility is poorly maintained, with broken equipment and inadequate hygiene standards.
• Food quality is consistently described as disgusting, making it difficult for residents to eat.
• Staff is severely understaffed and often rude, leading to a lack of proper care.
• Management shows incompetence and fails to address serious issues within the facility.
• Safety concerns arise when residents can wander into others' rooms unattended.
• The environment is described as depressing and uninviting, with furniture that appears to be discarded.
• Essential services promised in contracts are frequently ignored or unmet by management.
• Several reviews criticize the cleanliness of the facility, indicating it requires significant sanitation efforts.
• Positive comments about individual staff members are overshadowed by overwhelming negative experiences in overall staffing and management practices.

Review

The collection of reviews regarding the care facility paints a distressing picture of an institution that has failed its residents in multiple ways. A majority of the feedback expresses profound dissatisfaction with various aspects of everyday life within the establishment, including the maintenance of equipment and the quality of food provided. Many residents and their families feel as though their loved ones are subjected to indignities that should not be tolerated in any care environment. The recurring narrative points toward an alarming lack of attention to basic needs, suggesting systemic issues that require immediate remediation.

One major complaint revolves around the inadequate maintenance of essential equipment. Residents have reported persistent issues such as non-functional lighting in bathrooms and dead batteries for mobility aids, leading to deteriorating conditions that exacerbate feelings of neglect. For instance, one reviewer detailed a harrowing experience where they were left sitting in a filled adult diaper for hours due to unresponsive staff when requesting assistance. This highlights not only a failure in service but also raises serious concerns about hygiene and dignity for individuals who may already be vulnerable. Such neglect can lead to significant emotional and physical distress among residents.

Food quality is another critical point made by several reviewers, many describing it as “disgusting” or inedible. Complaints indicate that residents often struggle with meals that are poorly prepared or unappetizing, contributing to their overall dissatisfaction with life at the facility. One individual noted how difficult it was for her sister to stomach the food served and lamented over the lack of responsive staff when crucial daily needs—such as bathing—were overlooked without prompting from family members. Such inadequacies contribute significantly to residents' quality of life and overall well-being.

Staffing levels have come under severe scrutiny, with multiple reviews indicating a chronic understaffing problem within the facility that leaves many employees overwhelmed and unable to provide adequate care. While some staff members do demonstrate genuine concern for residents, it appears this dedication is often eclipsed by incompetent management decisions and poor morale among employees who receive little support or acknowledgment for their hard work. The resulting atmosphere can feel unfriendly; complaints include rudeness among most staff members except for a few standout caregivers who seem genuinely committed to providing compassionate care.

Safety is yet another area where significant concerns arise from these reviews. Residents reportedly wander into others’ rooms unattended, which creates an unsafe environment devoid of proper supervision or structure — highlighting a disturbing lapse in security protocols designed to protect vulnerable individuals living in communal settings. Furthermore, there’s mention of inadequate air-conditioning leading to health risks like Legionnaires' disease affecting some residents—an alarming issue particularly during hot weather conditions.

In stark contrast, one review stands out starkly positive amidst this sea of desolation; it mentions a friendly staff ensuring great nursing care along with a home-like environment perceived positively by at least some individuals working there or residing presently. However, this single perspective suggests an inconsistency that frustrates families seeking reliable long-term placement solutions for their loved ones facing dire circumstances elsewhere in this troubling facility.

Given all these observations, it becomes evident there are significant failures within management systems intended to safeguard resident happiness and health standards across numerous fronts—from cleanliness issues requiring thorough sanitation measures down through insufficient nutritional provisions offered daily—or even just ensuring safety standards are met correctly day-to-day! It seems clear the State authorities need hold accountable those responsible while prioritizing serious investigations into both treatment practices conducted here alongside potential infrastructure deficiencies impacting overall operational efficiency within such facilities! Families deserve transparency regarding hardships endured regularly both before deciding on placement options available—but surely change must come sooner rather than later lest more people suffer similar fates unnecessarily!

Cafes

• Gourmet Donuts (0.6 miles)
• Starbucks (1.1 miles)
• Gourmet Donuts (1.2 miles)
• Panera Bread (1.5 miles)
• Gourmet Donuts (2 miles)
• Smokestack Roasters (2.8 miles)
• Central Cup (3.6 miles)

Parks

• BB Kidz Klub (0.7 miles)
• Barrett Park (2.6 miles)
• Coggshall Park (2.9 miles)
• Marshall Park (3.3 miles)
• Coolidge Park (3.4 miles)
• Parkhill Park (4 miles)
• Westminster Hill Playground (5.3 miles)

Physicians

• Center For Digestive Wellness (0.7 miles)
• Adult & Pediatric Dermatology, PC (0.8 miles)
• Commonwealth Hematology Oncology PC (1.2 miles)
• Cardiology Internists of Leominster (1.2 miles)
• Medical Associates Pediatrics (1.2 miles)
• Longview Orthopaedic Center (1.2 miles)
• Dermatology Associates of Worcester County (1.2 miles)

Restaurants

• Friendly's (0.9 miles)
• North End Diner (1 miles)
• Wendy's (1 miles)
• McDonald's (1 miles)
• The Daily Bagel Cafe (1.1 miles)
• Applebee's (1.1 miles)
• Cherry Hill Ice Cream (1.1 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Leominster Hospital Emergency (1.1 miles)
• Neurology Of Central Massachusetts (1.2 miles)
• Burbank Hospital (4.5 miles)
• Health Alliance Hospital (4.5 miles)

Places of Worship

• Our Lady Of The Lake (1.3 miles)
• Congregation Agudat Achim (1.3 miles)
• Pilgrim Congregational Church (2 miles)
• St Joseph Church (4.2 miles)
• St Bernard's Parish (4.3 miles)
• Bread of Life Church (7.8 miles)

Theaters

• Entertainment Cinemas (1.4 miles)